Veridian Credit Union Reviews 5

This Credit Union offers the best service I have ever had. The representative Alyssa welcomed me with a genuine smile even before I stepped up to the line. I was flustered but she took the time to really listen to me. This helped me decide what was the best step to take on my business action. Alyssa gave me her full attention and had me laughing before I left. She really took the time to make me feel like I wasn't a bother. My transactions were correct. I was assured that I could always call back if I had any other questions or needed any other assistance. This is why I choose Veridian Credit Union. They make you feel like family. They are quick and focus on you. Our world needs more people like this. A smile and true caring goes along way in this world today. God bless you all!

Been using Veridian Credit Union for years, no issues, lots of locations and ATMs in my area and fast service! Deposit service on ATMs is awesome!

I had a checking account with them, as did my adult daughter (legal adult). Eventually we moved out of state and began finding a new bank (veridian is not in our new state of residence). after a short time of our accounts sitting dormant and low on funds, some silly charge (like netflix or something) billed to my daughters account (an oversight on her getting everything transferred). Veridian contacted her via mail for her to contact them about a bunce of fees she owed. She contacted them only to learn that a small charge had gone through and Veridian tacked a bunch of charges on immediately, then more in a couple days....My daughter informed their personnel that she could drive over there on her next payday and clear the balance but they were not impressed. A few days later i logged in to my online banking to find that Veridian had Emptied the balance in My Account (towards her debt) and closed my account without even notifying me. The bank has since Reported the debt on My Credit and my credit score has tanked because of this. Stark Collections is the agency who is handling the Fraudulent claim against me and my credit. Their only response is "Pay your daughters debt and we'll remove it"..........

I refinanced with Auto-Approve back in April 2022, after which servicing was transferred to Veridian Credit Union. However, Veridian never requested the Title from Auto-Approve, which I only discovered when attempting to ship it before moving back from Hawaii to the mainland in mid-November 2022. Although the port only needs a lien holder authorization, which is basically a corporate permission slip from Veridian, the lien holder, allowing me to ship my car, they are insisting that they need the Title, which they should have made sure they had 8 months prior, before they can send me the authorization for the port. I have been unable to ship my car due to this oversight for over two months and the most recent estimate has them being unable to produce the title for another 30 business days or roughly 2 months. By that time, if im able to ship it, I will only then be able to get my car in the normal 4-8 weeks. This will have caused me to be without my vehicle for nearly 6 months due to an avoidable clerical oversight.

Thanks a lot Veridian!!!

Always friendly faces when I walk into a branch, love the new mobile application. Great place to bank