Verifast Reviews 15,517

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the application process, appreciating how straightforward it is to complete. Many people found the service efficient and user-friendly, noting the simplicity of uploading necessary documents. The staff also received consistent praise for their helpfulness and positive attitudes, making the overall experience pleasant for consumers. However, some customers encountered technical difficulties with the website and app, such as issues with submitting applications, uploading protected files, or navigating certain sections. A few people also mentioned slow loading times and glitches that interrupted their progress.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the process easy to... See more

Website

People report ambiguous experiences with the website. Many customers found it easy to navigate, accessible,... See more

Staff

Consumers find staff to be positive. Many reviewers praise individual staff members like Geneva, Lauren,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers found the application process simple,... See more

Service

Customers consistently note positive experiences with service. Many reviewers found the service to be fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall good- there was a few technical hiccups whilst completing the application that caused me pause and required an email to support. Otherwise: it was pretty easy (though the employment verific... See more

Company replied

Rated 4 out of 5 stars

There was no final submit button, nor an email telling me that everything was successful. Otherwise it was pretty straightforward

Company replied

Rated 4 out of 5 stars

I had a hard time at first because I didn't understand that you had to log out of where it says you're a guest and log into your own account then once I did that it was great

Company replied

Rated 5 out of 5 stars

It was user-friendly and easy to follow the instructions. The only thing was the speed and maybe it is my internet that kept the screen on buffering. Over all i am very satisfied.

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Bank Statments required

Need More information on why personal bank statements are required

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

Hi Hazel! Thank you for your feedback—we completely understand your concerns about providing personal bank statements.

Please know that our system never has full access to your bank account, and we cannot see your login credentials. It only retrieves the specific transaction details needed to verify income and confirm deposits.

With the rise in fraud, many properties require this step as an added layer of security. Our priority is always to keep your information safe and protected.

If you have any questions or need further assistance, feel free to reach out to us at support@verifast.com

Rated 1 out of 5 stars

Not a fan of this app potentially…

Not a fan of this app potentially selling my data

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

Hi Ben!

We are sorry to hear you feel that way, and we understand your concerns. Please know that our system never has full access to your accounts, and we cannot see your credentials. It only retrieves transaction details needed to verify income and confirm deposits.

With the rise in fraud, many properties require these checks for added security. Our priority is always to keep your information safe and protected.

If you still need assistance, feel free to reach out to us at support@verifast.com

Rated 1 out of 5 stars

Won't work at all

This software literally cannot verify my income despite trying on multiple browsers and devices. I just want to apply for this house and I could easily have uploaded documents manually by now but for some reason I'm forced to use this buggy software. So glad I probably won't even be able to apply to this place because there is no way on their website around verifying this.

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

Hi! We are sorry to hear about your experience! Please contact us directly at support@verifast.com if you still need assistance. We’d be happy to help!

Rated 5 out of 5 stars

Very easy to use

Truthfully, this was probably the simplest and easiest application process I’ve ever gone through very simple to navigate. I was very impressed.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast & easy!

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

Thanks for the feedback! It’s always good to hear we’re living up to the “fast” in Verifast.

Rated 5 out of 5 stars

Quick and easy

Quick and easy

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

We appreciate your feedback and are so glad the process worked well for you!

Rated 5 out of 5 stars

Yea was great

Yea was great

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

Thank you for your review! We’re happy to hear your experience with Verifast was a smooth one.

Rated 3 out of 5 stars

Not easy for people who are not used to…

Not easy for people who are not used to a credit check.

28 April 2026
Unprompted review
Verifast logo

Reply from Verifast

Thank you! Please don’t hesitate to share any suggestions on how we could improve, or reach out to us at support@verifast.com if you need any assistance.

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