We had Oran who had come to our house for cold calling sales pitch and got us hooked. There has been no regrets since then. His product knowledge and friendliness won our hearts. We took the security... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have had a very good experience so far thanks to Johnny. From the time he arrived at our door for the first time he became like one of the family he could not have informed us enough about the vari... See more
Company replied
⭐⭐⭐⭐⭐ Excellent service from Dylan at Verisure. He was professional, knowledgeable, and genuinely focused on making sure everything was set up perfectly. He explained everything clearly and was alw... See more
Company replied
I needed alarm package for home security. Verisure security consultant Magic Mike provided great professional advice about what I need. He installed the gadgets himself. He was very thorough, very pat... See more
Company replied
Company details
- Security System Installer
- also in
- Burglar alarm shop
- Security equipment
- Security service
- Security system supplier
About Verisure Ireland
Written by the company
Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.
We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.
We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come. For urgent customer support inquiries, please call 1800 856 060.
Protect Your Home or Business Today
Same-Day Installation Available
Call or start your quote now to get real peace of mind with a Verisure alarm system. We have same-day appointments available, and can install your alarm within 24 hours.
Contact info
Block F2, EastPoint Business Park, North City Centre, D03 T6P8, Dublin, Ireland
- 1800 856 060
- customersupport@verisure.ie
- verisure.ie
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jack murphy is excellent when it comes…
Jack murphy is excellent when it comes to his work. He fixed every alarm system in the house.
12 February 2026
Unprompted review
Reply from Verisure Ireland
Hi Charybel,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Happy with the System
Happy with the System. Marco was great, explained everything very clearly.
11 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Paulo Sousa,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Marco, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Was having issues with my Arlo Doorbell…
Was having issues with my Arlo Doorbell and Jack Murphy came out and fixed it
11 February 2026
Unprompted review
Reply from Verisure Ireland
Hi Ronan,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
After sales service
After waiting 2 weeks for a service call got a phone call last friday to reschedule the call from monday to wednesday only to get another call today to reschedule now till the 23rd february another 2 weeks away which means over a full month without an outdoor camera. The aftersales and service is brutal. The whole idea of an alarm and camera is the piece of mind of knowing its working. My advice to anyone thinking of using this company is do nt
10 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Shane Nallen,
Thank you for reaching out to us!
I am so sorry to hear about your experience whilst trying to get an appointment scheduled, it's never our intention to leave you feeling this way.
I can see a member of our team has now contacted you, and booked an attend and resolve, should you need any further assistance whatsoever in the meantime, please reach out to us again.
Best regards,
Seb
Excellent service from Sharon
Excellent service from Sharon; really thorough, friendly and patient, thanks again from Patricia
9 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Suzanne Keane,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Sharon called out and done a fabulous…
Sharon called out and done a fabulous job as usually thanks so much sharon
9 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Kevin Collier,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Sharon, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Hitesh clearly explained all available…
Hitesh clearly explained all available options and their benefits. Nice, clean install done on the same day. Highly recommended.
7 February 2026
Unprompted review
Reply from Verisure Ireland
Hi Marchello,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Hitesh, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
My video doorbell was offline and…
My video doorbell was offline and thanks to Jack Murphy, everything is up and running
7 February 2026
Unprompted review
Reply from Verisure Ireland
Hello hanifa kulovac,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Dylan T of Verisure was very…
Dylan T of Verisure was very professional and courteous.
He did an excellent job and answered every question and concern i had.
I would have no hesitation in recommending Verisure based on my experience.
4 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Gerard Wogan,
Thank you so much for leaving a positive review!
I am so happy to hear about the service offered by my colleague Dylan, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Jack Murphy reconnected my cameras and…
Jack Murphy reconnected my cameras and did a full system reset. A very polite and pleasant young man. 5 stars
6 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Julie Brady,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
I was most pleased when Jack Murphy…
I was most pleased when Jack Murphy came out and showed me how to charge my arlo camera. He did a great job and was very polite. Thank you.
6 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Karen Adams,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Jack Murphy done a great job
Jack Murphy done a great job, He is very dedicated and done a quality and standard work. All is great!
4 February 2026
Unprompted review
Reply from Verisure Ireland
Hello Lawrence Kuriyakku,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Jack, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
It was a pleasure dealing with Kevin he…
It was a pleasure dealing with Kevin he was very friendly and professional he gave me his number incase we had any issues.
4 December 2025
Unprompted review
Reply from Verisure Ireland
Hi Stephen,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Kevin, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
We have had a very good experience so…
We have had a very good experience so far thanks to Johnny. From the time he arrived at our door for the first time he became like one of the family he could not have informed us enough about the variety of offers and products available at Verisure. He was very honest and upfront which is not something you would expect from a Salesman but Johnny is the man and we cannot recommend him enough
19 January 2026
Unprompted review
Reply from Verisure Ireland
Hi Stephen,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Johnny, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Went to look at a quote on the web site…
Went to look at a quote on the web site and mistakenly put my phone number in it and they have literally called my phone 12 times over the course of three days even though I requested my phone number to be removed.Horrible customer service and I wasn't even a customer yet. avoid like the plague
23 January 2026
Unprompted review
Reply from Verisure Ireland
Hi An,
I am sorry to hear about the experience you're having with our Sales/Installation Team, this is most certainly not how we want you to feel when reaching out to you.
It would be great if you could reply back to my Trustpilot email with more information so I can personally work with the Marketing Department to remove your contact details from our system.
Best regards,
Seb
Super happy with my system
Super happy with my system. Great way to stay safe.love the smoke machine. Marco did a great job with helping.
24 January 2026
Unprompted review
Reply from Verisure Ireland
Hello Mithun Prithvi Andi,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Marco, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Marco did a great job
Marco did a great job. Well explained, well executed. Much appreciated.
21 January 2026
Unprompted review
Reply from Verisure Ireland
Hello Rooby Augustine,
Thank you so much for leaving us a 5-star review!
I am so happy to hear about the service offered by my colleague Marco, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
Had a lovely ladt xall out this morning…
Had a lovely ladt xall out this morning she was such a pleasure to meet she fixed all our issues with the alarm thanks sharon for all u did
20 January 2026
Unprompted review
Reply from Verisure Ireland
Hello John Flanagan,
Thank you so much for taking the time to leave us a 5-star review!
We really do appreciate your feedback in relation to this!
Best regards,
Seb
Worst customer support
I’ve never seen an extremely bad customer support team. I’ve never received answers back from customer support back. I had to everytime call them to get update and everytime they spent 20 mins to just go through questionnaires and look into my cases. There are lot of miscommunications as there are different agents reading through the case notes. My alarm system is not working as expected and agent internally raise a ticket but don’t do anything. I’ve sent many emails through customer care but never received any answers back. Most of the customer supports are from UK, they don’t care much about Ireland customers. They just pick calls, asks questionnaire, take down query and forget.
2 December 2025
Unprompted review
Reply from Verisure Ireland
Hi Dharmendra,
Thank you for reaching out to us!
We appreciate you bringing this to our attention. We're very sorry to hear about the issues with our support team's responsiveness and the alarm system.
I'd be keen to further investigate the concerns you've highlighted in this review, to see how we can best resolve them for you. In order to help locate your account, we need some additional information. Please respond back to my email via Trustpilot with some additional account information and we will be in touch.
Best regards,
Seb
Reliable experience
We have installed verisure security in our home, And Hitesh was very professional and helpful during all this process. Great service.
17 January 2026
Unprompted review
Reply from Verisure Ireland
Hello Pankaj Thakur,
Thank you so much for leaving a positive review!
I am so happy to hear about the service offered by my colleague Hitesh, I will ensure this feedback is passed on, as I'm sure it'll make their day!
Best regards,
Seb
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.