Verktygsproffsen Reviews 3,308

TrustScore 4.5 out of 5

4.6

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Company details

  1. Tool shop
  2. Electrical supply shop
  3. Garden centre
  4. Plumbers' merchant
  5. Safety and work wear

Written by the company

Vi är butiken för proffs och händiga. Handla tryggt och enkelt online. Egen verkstad. Alltid glad service, bra priser och snabba leveranser!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 1 out of 5 stars

The company does not offer any type of package tracking

The company does not offer any type of package tracking, so I don't know where my package is. I should have received my order on Tuesday 28th May. When I sent an email asking, they replied that they couldn't find my package in stock! Absurd. They said it would arrive on May 30th. However, I haven't received it yet, and once again there's no way of knowing where it is. The company needs a lot of improvement to remain competitive in the online market.

29 May 2024
Verktygsproffsen logo

Reply from Verktygsproffsen

Hi Carlos,

Thank you for your feedback!

We do offer tracking for all of our shipments. The delay you experienced was unfortunately caused by the product being back-ordered on the supplier's side. It's of great importance to us to offer you speedy deliveries. We will use your valuable feedback to improve our routines even further.

Wishing you a splendid day!

Oskar
Customer service
Verktygsproffsen
018-444 45 25
info@verktygsproffsen.se

Rated 2 out of 5 stars

Over a week and still no delivery

Over a week and still no delivery, too slow.

21 October 2022
Verktygsproffsen logo

Reply from Verktygsproffsen

Hi Mark.

We apologize for the late delivery of your order.
Unfortunately your order was wrongly sorted by Postnord. A new shipment will be sent out to you ASAP.

Have a great day!

Oskar
Customer service
Verktygsproffsen
018-444 45 25
info@verktygsproffsen.se

Rated 4 out of 5 stars

Good customer care and quality products.

The product I ordered took 2.5 months to be delivered to me. However, verktygsproffsen's customer care was pretty good and replied promptly whenever I got in touch with them for am updated delivery date. So, 2 stars for timeliness and 5 starts for everything else.

11 February 2022

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