Like walking into your most stylish, and yet sustainably conscious best friend's home. Only that you can buy everything you wish you owned. Great service end-to-end, my go-to for sustainable cur... See more
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Shoes didn’t fit. They were way r wide abd really uncomfortable. I then couldn’t return them because they cost almost as much to ship back as they did to purchase. Never again unfortunately.
Company replied
Ok customer service. They sent tracking details for item when I hadn’t received any news after a week. Turned out they were found in a room and should have been shipped the week before. Also when I in... See more
Company replied
Great store with friendly and fun staff, really nce atmosphere and great selection of clothes, accessories and beauty products. If you are looking for some fabulous, vegan and ethically sourced presen... See more
Company details
Written by the company
Verse is an online and offline concept store curating ethical fashion, accessories & wellness labels. Universal goods that pack a positive punch TM
Contact info
Gerard Doustraat 84H, 1072VW, Amsterdam, Netherlands
- 0652001410
- info@versegoodstore.com
- versegoodstore.com
3.9
Great
70 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I had a very negative experience at the…
I had a very negative experience at the store about a refund. Little to no customer satisfaction orientation, and no focus on resolution. Their communication was passive aggressive and then turned into rude and disrespectful. What do you gain from treating customers like that? (besides a negative online review)
P.S. in response to your response below:
I am glad we are having this conversation now in public, so let me get a few facts straight:
I did not intimidate anyone. On the contrary: You kicked out one last customer out of your store, then you locked me and my 11 year old daughter up in your store, and then you started ranting and raging agressively at me for 6-10 minutes, not allowing me to speak, interrupting and cutting me off all the time, when I tried to explain what I wanted (a refund) and why.
I did not pressure anyone, I simply ASKED for a refund - and for very valid reasons that my wife who was also present in the shop at the time of the purchase will gladly explain to you again in a separate post.
This has nothing to do with men or women. I was there with 3 women, my wife and my two daughters. My daughter was shocked how disrespectful you behaved. And my wife will happily write you in a separate post about your misleading and false product information, whereby you caused the entire situation.
Response to your response:
I did not "come back banging on the window". When I left the store, I realized that I forgot the purchased (non-refunded) item. So I knocked on your window next to the entrance door and pointed at the item to get back in and to get it.
When leaving, I did not use these phrases. Why would I condemn "the street"? :) And I doubt that your surveillance camera has audio. If it does, I would recommend that you listen to the original sales conversation between my wife and your shop assistant. Because that was the root cause of the entire situation.
It's interesting to observe how you still prefer to blame and point at your customers, rather than calming down the situation and keeping the issue at bay. Up to you.
5 August 2025
Unprompted review
Reply from Verse Good Store
We have to disagree with your review. Which we respect that you had to leave. After making a purchase and being told our policy which is clear and is solution orientated you proceeded to intimidate a junior personnel member and pressuring her to give you a money refund. Aside from that you left the store swearing profanities, shouting and quite frankly shook our team who all were there to see your explosion.
So although we are sorry you had a bad experience as females working in a store your reaction was rattling for our employees and we hope that you would learn from this before behaving that way again to women.
Responding to your update :
It’s really sad for us to see that you don’t care that our employees both felt extremely intimidated by you. We have the security camera footage and it’s clear that you threw a fit and came back banging on the window whilst cursing all the way out of the store saying “ fuck you and this store “ and “ fuck this street “ Your wife wasn’t even there for this entire discussion. She had already left the store.
We are sorry and accept our responsibility as a store about this situation but it doesn’t excuse or exclude your behaviour in this case. We also choose to trust our employee who is highly trained and never said that the item was pure silver, since that also doesn’t reflect in the price of the item.
In reaction to your second response :
We don’t wish to aggravate this further, we have different opinions and viewpoints. We wish you the best.
Very good service
21 November 2024
Slow shipping
It’s a nice Webshop with a good selection of items. I love the coat I ordered and it arrived safely. However the shipping took really long with no updates before I reached out to customer service. I ordered on January 18th., my order wasn’t shipped until January 26th. and it arrived today January 31st. I live in Denmark. I value fast shipping so for me the waiting time was too long but lovely item.
26 January 2024
Unfortunately my order never arrived…
Unfortunately my order never arrived and the money is gone. I also never received a tracking number. The customer service is not available and my messages are ignored.
12 December 2023
Lovely boutique with sustainable brands
Love this shop with sustainable brands! Great service as well!
21 November 2023
Lovely service overall
Lovely service overall. Order was ready very quickly. Size wasn't quite right and they were very nice to offer an exchange.
2 February 2023
Beautiful contemporary design products…
Beautiful contemporary design products and very friendly service!
15 October 2022
Great!!!
Super friendly employees who really took the time for me and were super fun. The store feels like a place I can trust and will definitely come back again to have a look!
12 October 2022
Feels good, looks good
Simply - feels good place 🍀 I really enjoyed shopping experience and love my IT items I managed to find there.
1 July 2022
Unprompted review
Great store & selection :)
15 June 2022
Good service
Good service! Kind and fast.
The package was delivered in a pre-used box. Very well!
19 March 2022
Lovely experience
Lovely experience, all around. Welcoming vibe, thoughtful touches in the design, high quality pieces, and nice chats with the shopkeepers giving a personal experience for your needs.
23 February 2022
Unprompted review
Warm welcome from owner
Warm welcome from owner, she’s is clearly passionate about the conscious and ethical concept. I usually dont like to engage when shopping but was talked through the products responsible lifecycle to shelf, a topic of sustainability that interests me. I was shopping for female Christmas presents but also ended up buying a unisex Mercer jacket which has been featured heavily on my Instergram 😜
3 February 2022
Unprompted review
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