Verstappen.com Reviews 254

We paid €70 euro parking for F1 Francorchamps but de parking was not available. The road to it was even blocked by the security personel as they claimed that it was either full or closed because of the heavy rain. But heavy rain is something very normal in this circuit, if they can’t handle it, they shouldn’t sell parking tickets ahead. We ended up parking more than 3km away, but customer service of Verstappen.com refuses to refund us. They falsely claim that the parking was only closed on Saturday, for “safety”.

This place won't give you a refund!just a gift card for any return issue even defected merchandise!!!
Felice who handles the returns is not fair and the company is a rip off.Fanatics will let you return your merchandise no problems what so ever and for free;!

I'm ready to move back to Mercedes with lewis over this crap with verstrapen.com same thing with F1 store another European rip off site with high ship charges and $20.00 to return a shirt!?

Verstrapen.com get a 0 rating

Verstappen shop Is a disgrace I have purchased around 15 model cars on pre order which not all are due yet but still waiting for Mexico winner due Q4 2022 and imola,Barcelona and Canada due Q1 2023 also we are in to the second quarter of the year when Hungary spa and zandvoort are due what is going on 👎👎

To Marielle,

I wanted to take a moment to express my deepest gratitude and admiration for Mariëlle incredible support and assistance. Her kindness and generosity have truly made a significant impact on my life, and I cannot thank her enough.

From the very first moment you extended a helping hand, it was abundantly clear that you possess a rare and remarkable quality.

Your ability to understand and empathize with others is truly remarkable. You have an uncanny way of putting yourself in someone else's shoes and offering guidance that is both wise and heartfelt.

What truly sets you apart is not only your willingness to help but also the genuine care and compassion you exhibit. Your actions have spoken louder than words, consistently going above and beyond to make a positive difference in my life. Your impact goes far beyond the tangible help you've provided.

It is rare to come across someone as extraordinary as you. I am forever grateful to you.

Please know that your efforts have not gone unnoticed. You have made an indelible mark on my heart. I am beyond fortunate to have crossed paths with someone as incredible as you.

Once again, thank you from the bottom of my heart for everything you have done. Your generosity and selflessness have touched my life in immeasurable ways, and I will always cherish the memories of your unwavering support.

Mariëlle, Thank you very much for all the help during the past couple of months, Really appreciate it!

Jarvis

The goods never arrived, been waiting for 3 months they lied investigation is on but it wasnt didnt want to refund me

Yet again let down by customer service, for the love of God save your money & buy the normal Minichamps release. The staff are rude & shockingly unhelpful when there's an issue with the purchase. Be aware if you buy from verstappen.com you will be charged for each model £44.00 in custom charges +VAT & handling fees I bought one 1/18 scale model & ended up with a bill of £101.17 in charges+ the cost of the model £140.00. I do feel that the Verstappen shop should send a pre-order amount before sending the item then you have the choice to carry on with the purchase or cancel the purchase. The shop is not helping customers & if you live in the UK you are not wanted at all. Just try & return something then you will see what lovely customer service people work for verstappen.com. It is the worst service ever, It is worst than SKY TV & I never fault I would be saying that. View what other buyers have been put through shocking reading these comments. From a 2 Time World Champion not what I expected but then again the comments Perez made at the end of the season are right on the money. well, the only course of action is to switch off F1 or support another team which I'm doing, my money will be spent on ASTON MARTIN F1. A team with class & know-how to treat their supporters right & their shop is UK based.

I am concerned about the treatment of customers at verstappen.com I am totally shocked to read the comment left by others on this site. Now, this puts me in a very difficult position as a Red Bull employee but I've heard some shocking treatment regarding the Verstappen online shop & the very poor customer service & even one case of a customer being caused so much stress that the person had seizures Customs issues with FedEx & the store kept sending items even when they asked to be canceled. I'm ashamed that I have read the comments about the effect this has had on the customer. I have reported a safeguarding report to the Verstappen website regarding the way the staff has caused someone to take their life. I never knew Red Bull & Max Verstappen could be so cruel & shown no customer skill in dealing with the issues. I'm back on Tuesday working & will be bringing this to senior management & how the Verstappen shop has caused such bad publicity that other companies would not get away with. If Max Verstappen has any empathy & remorse I think he owes a massive apology to his customers. I really hope that the press doesn't get to hear about these extremely bad issues otherwise this is going to cause him big problems for RED BULL RACING & his sponsors. As there is a big campaign in the U.K with Mental Health could the verstappen.com shop please explain how they're dealing with customers & with supporting the cause in not causing someone to feel they have no choice but to self-harm that's my question & I'm sure many other people across the world would like to know? Shocking behavior by employees extremely poor service & bad management should be suspended while an inquiry is taking place. I will also follow this up with Hineken00 as they're sponsoring Max & the Hellmit, Im sure they will not want their brand mixed up with the safeguarding episode.

UPDATE 29/03/2023 did another purchase, confirm the 5 stars, all perfect and very happy with the items! It also shipped even faster then last time, I mean bought on Monday (this time at morning, not afternoon) and received today, Wednesday! Obviously this will not be last purchase, I’m planning to already do another order, hoping I will be able to do it sooner then later, and it will not be the last. Very happy with the shop!

17/02/2023: Monday night (13/02) I purchased a t-shirt (2022 WDC) and some fan items, I got a Max’s photocard gift, nice! In 4 days from Netherlands to Italy it arrived. On the shops’ end all was perfect, the carrier though opened the box (I’m sure it happened here, you know… Italy), luckily I got the t-shirts, the wirstband, Max’s magazine and the photo card but not the car banner. It was the old one (33) so it was just 1,99, that’s unfortunate tho because I wanted it as much as I wanted the other things, but I’m very happy anyway. I’m sure it was opened because once in home I realized that it was opened, don’t know how to say how it looked, but could tell it by the scotch. On the other hand, if the courier took it it means he also was a fan of Max :)
I’ll happily purchased other items, the only thing to say to the shop, put more scotch on the box!
🎶 Max, Max, Max, Super Max Max, Super Super Max Max 🎶 :)

I placed an order on Verstappen Shop, in the "Outlet" section, where I found super discounted clothing and accessories, including the "unobtainable" Red Bull 2022 jacket. I had problems with my online banking and made two identical orders by mistake, Kirsten of the Customer Service promptly helped me, the goods arrived home quickly despite the fact that there was a holiday during the week (6/01). Super happy! Simply simply lovely, keep pushing Max!!!

I have been buying max Verstappen products from the official app for 2 years now and have just purchased a hoodie sweater. The fits are precise don’t go for larger fittings and the quality is quite honestly outstanding. I opted for the smaller more subtly advertised clothing that still displays the name Max Verstappen and red bull racing. 5 stars from me for the quality, the fit and the modern designs that you can quite honestly wear anywhere and anytime

Spend more approx 340 Euro on gift to my son, then added a yearbook 2021 November 29, I saw the day after that price was reduced with 10 Euros.
No help from so-called Customer Service with understanding to give 10 Euros in discount.
I truly wish for Christmas, that my son will find another favorite driver.

The most horrendous online shopping experience I have ever had.

Total incompetence with everything to do with the order. Order cancelled for no reason, reordered only for them to request payment again when I had already paid, various items in the order refunded without any correspondence and now the package is lost.

Customer service is shambolic to say the least.

A real pity