Verticaldesigndxb Reviews 

18
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TrustScore 4.5 out of 5

4.4

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Company details

  1. Lighting Shop

Written by the company

Art and Design Studio specializing in the old school medium of Neon light as well as the modern version, LED flex and acrylic LED


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

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4.4

All reviews

(18)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Vertical Design deliver what it says on…

Vertical Design deliver what it says on the tin. Two purchases consistent high level of service and I would recommend them to anyone.

5 January 2026
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Reply from Verticaldesigndxb

Thank you Kenneth for your order again, as a small brand we really appreciate the support and the love you have for our products :) Enjoy your custom light !

Rated 5 out of 5 stars

An Amazing Neon Workshop

Charlotte did an excellent job demonstrating the artistic skills behind Neon. Her presentation was clear and engaging, really highlighting the creative process involved. She helped me see and appreciate the artistic side of neon in a new way. Thank you, Charlotte, for sharing your expertise and making the demonstration so insightful.

12 June 2025
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Reply from Verticaldesigndxb

Thank you for your honest review, We are glad you enjoyed it!

Rated 5 out of 5 stars

Dubai’s Go-To for High-End Custom Neon

Vertical Design is without a doubt the best neon studio in Dubai. I had the chance to meet Charlotte, the owner, and her passion and expertise are immediately clear. The studio itself is a creative space that really encourages bold, custom ideas.

The entire process was straightforward and fast. From the moment we confirmed the design, it only took a few days to receive the finished piece. Communication was clear and everything went exactly as promised.

The materials they use are top-tier. My piece was made using Murano glass, and the quality really stands out. You can tell it is built to last and not just made for show.

I also brought in an older neon I had originally made in the US. It had stopped working, and they brought it back to life like new. They only charged me for the replacement parts, which was more than fair. That kind of transparency and care is rare and really appreciated.

If you want premium, custom neon art with reliable service and craftsmanship, Vertical Design is the team to work with.

22 May 2025
Unprompted review
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Reply from Verticaldesigndxb

Wow! Thank you for this incredible review! It was a pleasure meeting you and working on both your custom piece and restoration. We’re passionate about what we do, and hearing this kind of feedback makes it all worth it. We’re always here when you’re ready for your next neon moment ✨

Charlotte & the Vertical Design team

Rated 1 out of 5 stars

Instructions should be clear and…

Instructions should be clear and published on the website and not shared only a day before the workshop. This caused confusion as I wasnt sure if therr was a private room and didnt get an answer until next morning and resulted in me losing my session. I don't live in Dubai so wouldn't drive all way from Abu Dhabi to Dubai to be told I can't perform the session.

There should be consideration for covered ladies and a private room whereby they can comfortably enjoy the workshop.

21 August 2024
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Reply from Verticaldesigndxb

Hi Wajdan,
Thank you for your feedback. We’re truly sorry to hear you felt disappointed. We received your message late in the evening and replied first thing the next morning, offering to reschedule your session.

We’re a small, women-led studio offering the only real neon glass bending workshop in the UAE, a unique experience we’re proud to share. As such, we don’t have the luxury of multiple rooms, but we always do our best to accommodate everyone’s comfort and safety.

Our workshops are also led by women, and we take care to send clear instructions, especially regarding clothing and materials, to ensure fire safety. As explained in our WhatsApp chat, participants can absolutely be fully covered, as long as the fabric stays close to the body.

We hope you’ll consider joining us in the future, our goal is always to offer an inclusive, safe and inspiring space to explore this rare craft.

Warm regards,
The Vertical Design Team

Rated 5 out of 5 stars

Great support, great value for money

I really appreciated that my design was checked in details before production. I got exactly what I wanted and it looks great! Would buy another one if needed or i change my design!

24 November 2023
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Reply from Verticaldesigndxb

Thank you! We’re so glad the piece turned out just how you envisioned it. It was a pleasure bringing your design to life, we’ll be here whenever you’re ready for the next one! ✨

Rated 5 out of 5 stars

Thank you for a beautiful piece and for…

Thank you for a beautiful piece and for donating the proceeds to such a worthy cause 🍉❤️

9 November 2023
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Reply from Verticaldesigndxb

Thank you so much! We’re honoured to have created something meaningful and even more grateful to support a cause close to our hearts 🍉❤️

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. The team really listened to the requirements and made creative suggestions to help achieve the effect I was looking for. They were great at managing expectations along the design build and delivery service and I couldn’t be happier with the result. Have already recommended and would do so again. Great to see creative businesses like this in Dubai!

4 October 2022
Unprompted review
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Reply from Verticaldesigndxb

Thank you so much for this amazing feedback! We loved working on your piece and truly appreciate your trust (and the recommendation!). It’s support like yours that keeps creative businesses like ours glowing in Dubai ✨

Rated 5 out of 5 stars

excellent job!

17 May 2022
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Reply from Verticaldesigndxb

Thank you so much for your order on our website! We hope your "smashing it up!' custom light is looking great in your space :)

Rated 5 out of 5 stars

Awesome work !

Awesome work guys, Love my sign!

20 December 2021
Unprompted review
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Reply from Verticaldesigndxb

Yay! So happy you love it! Thanks for the kind words, it means a lot to our team ✨

Rated 5 out of 5 stars

Highly recommend!!

I am beyond happy with the great (art) work by Verticaldesign dxb!
From start to finish everything was done to perfection! And a big Thank you to Afia for all her help!

14 December 2021
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Reply from Verticaldesigndxb

Thank you so much! We’re so happy you loved the piece. Afia and the whole team truly appreciate your kind words. Hope to see you again soon! ✨

Rated 5 out of 5 stars

Great!

Great service and lovely handmade product. Highly recommend!

1 July 2021
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Reply from Verticaldesigndxb

Hi Ilaria, Thank you so much for your review and your purchase in our store :) We look forward to seeing you again!

Rated 5 out of 5 stars

THE place to get your neon light in…

THE place to get your neon light in Dubai. Ask Charlotte to explain you the creation process, I was stunned 💥

26 May 2021
Unprompted review
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Reply from Verticaldesigndxb

Thank you Yann, we hope you enjoy our latest Neon light installation above your dinning table :)

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Very simple interface and great support from the VerticaldesignDXB teams. Keep it up.

10 January 2021
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Reply from Verticaldesigndxb

Thank you for the support! We are glad you like your custom light, come visit us anytime at our studio :)

Rated 5 out of 5 stars

Helpful and super skilled team at Vertical Design

I ordered 4 LED signs for my company last year from Vertical Design. They were exactly how I had imagined in my dreams! Every design detail down to the very last centimetre was important to the Vertical Design team. I would highly recommend Charlotte and her team.

29 December 2020
Unprompted review
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Reply from Verticaldesigndxb

Thank you Nadine! We are so happy to support your business 'Glitterbox' We look forward to see you again!

Rated 5 out of 5 stars

Wedding neon sign

We really wanted to incorporate a neon light into our wedding decoration, something that would stay with us forever. We had however no idea of what type of message, design or color we wanted to use. Thanks to Vertical design and its creative capabilities we came up with a design that matches the wedding color palette, our personalities and budget! It was the perfect backdrop for our wedding pics and now proudly hangs in our house as a perfect reminder of that special day 💖

8 August 2020
Unprompted review
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Reply from Verticaldesigndxb

Hi Cecilia, Thank you for your kind words. We were thrilled to be part of your big day somehow and we are please that you liked both your traditional Neon as well as your LED! :)

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