Recently bought a BMW S1000r Sport from Vertu Sunderland. I have to say, what an amazing experience it was from start to finishing. Rebecca and Stephen really looked after me. The process couldn’t ha... See more
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Vertu BMW motorrad Shipley were fantastic all round, super friendly and helpful as I have always found from any BMW dealer, I dealt with Oliver Wetherill who was great, from my initial enquiry, through to collection of my new F900r, outstanding and friendly. Will book in my first service with him soon.
Thank you,
Daniel Vane

Reply from vertumotorcycles.com
Recently purchased a F450gs from Virtu Shipley, service and staff were excellent.

Reply from vertumotorcycles.com
Great service by Jonny at BMW Motorrad Sunderland, went above and beyond to find the right bike for me, thank you !

Reply from vertumotorcycles.com
Absolutely excellent service. Chris whom i dealt with was excellent, honest and kept me informed all the time of the progress of my bike upto the day I collected it. All the staff are pleasant and helpful. I would highly recommend anyone purchasing a bike from Vertu Honda

Reply from vertumotorcycles.com
Great experience. Staff most helpful and knowledgeable (Kenn &Luke)kept informed about progress , well worth the wait.
Very pleased with my Honda CB 1000 F .
Tim

Reply from vertumotorcycles.com
Everyone I dealt with from sales to service was great. They couldn’t have been more knowledgeable and really took the time to understand my needs (and wants) when I was struggling to make a decision on which bike to go for, giving me loads of time to ride the bikes and putting no pressure on the decision.
Once made they sorted the right bike and got it to me in double quick time.

Reply from vertumotorcycles.com
This is my second new bike from Stockton and once again superb service from all the staff, Luke was more like a friend and talked me through everything, Ken once again gave me a good deal, thanks everyone

Reply from vertumotorcycles.com
I have just bought a brand new BMW F900R from Vertu Exeter Motorrad, the service from start to finish has been great, I have dealt with both Kerry & Thomas, they were both excellent to deal with and made the process very smooth even though I ordered the bike whilst on holiday in the Alps. Really pleased with my new toy and looking forward to being part of the Motorrad family.

Reply from vertumotorcycles.com
The staff at Vertu BMW Motorrad Rotherham were exceptionally helpful during the purchase and collection of the new GS. In particular I would thank Zoe Turner, Sansha Coleshill and Micheal North for their friendly and professional support. from arranging demonstration test rides, through making the purchase, to delivery of the new bike in a timely and professional manner.
all went very smootherly and no probs at all very good staff and no hassle thanks

Reply from vertumotorcycles.com
This was an opportunity to fulfil a dream and spend a lot of money. A review should be read in that context. Everyone is pleasant, knowledgeable, helpful and professional in guiding you through a complex set of questions and coming to a conclusion. The experience was as it should be and 5 star. If I want to be picky, there is a little coordination issue with the centralised call centres and the local branch but as I said that is being picky. I look forward to working with them more.
I bought a second hand Honda Africa Twin and was very well looked after by Adam Corney. I will definitely be doing more business with Vertu and Adam. Well done.
I was dealt with by Michael North who I found to be friendly, professional and d polite. After organising a test ride, I traded a gs1200 for a new f450gs. The deal was fair and everything was dealt with swiftly and concisely. The only negative criticism i have regarding Vertu is the telephone system which i find laborious and long winded. Even when I had got a quick enquiry at Rotherham I faced a barage of questions from a call handler somewhere other than Rotherham, please reinstate direct phone lines.
Steve brown at Bolden bmw sorted the sale of my new to me M1000xr completion, excellent service pleasant transaction recommended 5*. Cheers Steve
I bought a Honda NC750S from Vertu Honda Grantham.
I was looked after very well by Dave Atkin.
The process was very professional, trustworthy, and friendly, I would definitely recommend this dealership.
The bike was very well prepared by the workshop technicians, with a new chain and sprocket set fitted, plus fork seals replaced without me having to even ask, bike also had a fresh Honda service and lots of MOT with road tax organised in advance.
The physical showroom is just off the A1, easy access, very modern with facilities and a tuck shop outside, so you can visit, check out the bikes and have refreshments.
Dave kindly guided me through all the paperwork and briefed me on the workings of my new bike.
The bike is exactly what I wanted I am very pleased.
All in all it was an enjoyable experience and I would definitely use them again.
Thanks Dave!
Best wishes from Paul.C.
They did me a fair deal on my px, good communication all of the way through, very professional, will buy my next bike from there.

Reply from vertumotorcycles.com
Recently bought a BMW S1000r Sport from Vertu Sunderland. I have to say, what an amazing experience it was from start to finishing. Rebecca and Stephen really looked after me. The process couldn’t have been easier. The delivery guy was also top drawer.
Will definitely be doing business again

Reply from vertumotorcycles.com
Many thanks to Dave at Honda Grantham for excellent customer service through the purchase of my Honda CB125R
I’m absolutely delighted by my bike and looking forward to learning how to ride, pass my test before moving on to bigger bikes in the future.

Reply from vertumotorcycles.com
Done a deal I was happy with and the staff were great. Nothing was a problem for them. This is the second bike I have bought from them and would definitely go back

Reply from vertumotorcycles.com
Thank you Dave for providing me with valuable advice on my chosen motorbike and your patience in guiding me on the necessary paperwork. I would certainly recommend this Honda garage for it's friendly and knowledgeable information. Thank you.

Reply from vertumotorcycles.com
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