vertumotorcycles.com Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, highlighting their extensive product knowledge and non-pressuring sales approach. Many consumers commend the excellent customer service, noting prompt responses to queries and a smooth, efficient purchasing process. The product quality and timely delivery service are also frequently mentioned as positive aspects of their experience. However, some people were dissatisfied with the service department, citing issues such as quality control concerns after service and a lack of communication. A few other people also felt that pre-sales and post-sales support were lacking, with slow response times and departments not communicating effectively. Additionally, some customers reported concerns regarding product condition upon delivery, including instances of new products requiring immediate attention.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Product

Users describe positive interactions with the product. Many customers express delight with their new bikes,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable staff and... See more

Delivery service

Consumers find the delivery service to be very positive. Many customers praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

"Top service from BMW Motorrad Vertu, Exeter. My new bike was promptly delivered on time, staff were genuinely friendly, helpful and proper professional service throughout. The showroom is well stocke... See more

Company replied

Rated 5 out of 5 stars

Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during a... See more

Company replied

Rated 5 out of 5 stars

purchased a lovely motorcycle from theses guy. couldn't have gone any better. The salesman Chris took me through the sale with utter professionalism. From start to finish. The bike was delivered on... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a BMW S1000R from BMW Motorrad Rotherham. I dealt with Mikey through the whole process. Which was very quick and efficient throughout from enquiry day, straight through to the... See more

Company replied


Company details

  1. Motorbike dealer
  2. Motor vehicle dealer

About vertumotorcycles.com

Written by the company

At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.

Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.

Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.

We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.

As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.

If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely great service from the…

Absolutely great service from the Rotherham Motorrad team.
Brilliant from start to finish and a big thank you to Mikey for a painless process from the original build right up to delivery day.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Alex made feel welcome from the start

Alex made feel welcome from the start. He gave me a good deal on my p/x and the deal was done. On pick up day the bike was ready to go. Alex then talked me through all the tech on the bike and was very knowledgeable.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I must say Rebecca and Steve at Virtu Sunderland have been fantastic with the sales process of my new bike .
I was apprehensive purchasing a used bike I had not physically seen but they arranged detailed pictures and video to show the bikes condition.

13 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi David
Thank you for your lovely feedback. We're really pleased to hear that Rebecca and Steve at Vertu Sunderland made the sales process for your new bike such a fantastic experience. It’s completely understandable to feel apprehensive when purchasing a used bike you haven’t seen in person, so we’re delighted they were able to put your mind at ease by arranging detailed photos and video to show the bike’s true condition.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Had been looking for a certain model…

Had been looking for a certain model for a while and Thomas (Exeter) managed to sort it out after a lot of sorting, first class service, thank you

9 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your review. We’re delighted to hear that Thomas was able to track down the model you’d been searching for and provide first‑class service throughout. Your feedback is greatly appreciated.

Many thanks,
Chloe

Rated 5 out of 5 stars

My new motorbike.

Richard was extremely knowledgeable, helpful and professional.
In addition the delivery team were excellent.

12 April 2026
Unprompted review
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Reply from vertumotorcycles.com

Thank you for your review. We’re delighted to hear that Richard provided such knowledgeable, helpful and professional support, and that our delivery team also made a great impression. Your feedback means a lot to us.
Many thanks, Chloe

Rated 5 out of 5 stars

Seamless throughout

The whole experience of buying my BMW R1250RS from Motorrad Exeter can only be described as “seamless”. Tom (my sales guy) looked after me and was professional, attentive, courteous and genuine throughout… nothing seemed too much trouble or forced… I felt extremely valued, important and well looked after from start to finish. I would definitely recommend buying a new or used bike from Tom and the team at the Exeter dealership and I hope to return.

11 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi James
Thank you for your fantastic feedback. We're delighted to hear that your experience purchasing the BMW R1250RS from Motorrad Exeter was truly seamless. It’s wonderful to know that Tom looked after you so well — professional, attentive, courteous, and genuinely focused on making you feel valued throughout the entire process.
We’re thrilled that nothing felt forced and that you felt well supported from start to finish. Your recommendation means a great deal to Tom and the whole Exeter team, and we’d be delighted to welcome you back in the future.
Kind regards
Dawn

Rated 5 out of 5 stars

Max the technician is a STAR

Dropped a mate off to pick his new bike up & my GS Adventure wouldn't start at BMW Sunderland, so Max in the workshop managed to have a quick look, just to see if it was a quick fix, but wasn't. So left it with them & a couple of days later, bike sorted. Both Dave's on service reception were great, very helpful even though busy & Max the technician is a STAR. When I picked bike up Max took the time to explain the fault was with one of the sparkplug coil-pack wires with had vibrated loose/slightly unclipped, which I wasn't expecting, but much appreciate for future reference. Max should definitely be getting a pay raise for has knowledge/experience & approachable manner - spot-on young man, keep it up:)
Many thanks - Gary

11 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Gary,
Thank you for sharing such a fantastic review. We're really pleased to hear that, despite the unexpected trouble with your GS Adventure, the team at BMW Sunderland were able to help get you back on the road.
It’s great to know that Max in the workshop took the time to have an initial look straight away, and then fully diagnosed and resolved the issue within a couple of days. We’re delighted that both Dave’s at Service Reception were so helpful and supportive, even during a busy period.
A special thank you for recognising Max — his knowledge, approachability, and willingness to explain the issue in detail truly are commendable. Your praise will mean a great deal to him and the whole team.
We really appreciate you taking the time to share your experience, and we’re glad everything was sorted smoothly in the end.
Kind regards
Dawn

Rated 5 out of 5 stars

The perfect service 👌

Such a simple process start to finish amazing service. Ive wanted a 1250 GS Adventure for a while it was a dream and now its a reality. Thank you so much BMW Motorrad see you again.

9 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Barry
Thank you for your amazing feedback. We're delighted to hear the whole process was simple from start to finish and that you received such great service. It’s fantastic to know that owning the 1250 GS Adventure — a dream you've had for a while — is now a reality.
Thank you so much for choosing BMW Motorrad. We look forward to seeing you again!
Kind regards
Dawn

Rated 5 out of 5 stars

I love the bike drives good the sales…

I love the bike drives good the sales department called Luke he is really friendly definitely recommend getting any bike from the dealer ship

9 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your great review. We’re really pleased to hear that you’re loving the bike and that it’s driving well for you. It’s fantastic to know that Luke in our sales department provided such friendly and helpful service. Your recommendation means a lot to us, and I’ll be sure to pass on your kind comments to Luke and the team.
Kind regards,
Keith

Rated 5 out of 5 stars

"Top service from BMW Motorrad Vertu

"Top service from BMW Motorrad Vertu, Exeter. My new bike was promptly delivered on time, staff were genuinely friendly, helpful and proper professional service throughout. The showroom is well stocked and Tom, my sales contact, was excellent and constantly updated me throughout the process. So far to date, I'm thoroughly delighted with my bike, everything is spot on, and I would highly recommend this dealership."

8 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good afternoon Keith,

Thank you for your brilliant review. It’s great to hear you’ve received such a professional and friendly service from the team at BMW Motorrad Vertu Exeter. I’m delighted that the delivery was prompt, the showroom impressed you, and that Tom kept you well informed throughout the process. It’s even better to know you’re thoroughly delighted with your new bike and that everything has been spot on so far.

Thank you for the recommendation and for sharing your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish.
Every question was answered and plenty of advice of the options available, collection was smooth I was well looked after. I would definitely recommend

8 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic feedback. We’re delighted to hear that you received excellent service from start to finish and that all of your questions were answered with clear advice on the options available. It’s great to know that collection was smooth and that you felt well looked after throughout the process. Your recommendation is very much appreciated, and we look forward to welcoming you again in the future.
Kind regards,
Keith

Rated 5 out of 5 stars

Great sales service

Helpful, knowledgeable staff, with no sales pressure at all.
Mikey had an ideal approach, was like a knowledgeable mate helping you choose the right bike to suit your needs

7 April 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good afternoon Jeremy,

Thank you for the great feedback. It’s really pleasing to hear that Mikey made the experience feel relaxed and pressure-free, taking the time to help you find the right bike for your needs. That friendly, knowledgeable approach is exactly what we aim for.

Kind regards,
Dean

Rated 5 out of 5 stars

I recently purchased a BMW S1000R

I recently purchased a BMW S1000R from BMW Motorrad Rotherham.
I dealt with Mikey through the whole process. Which was very quick and efficient throughout from enquiry day, straight through to the day I collected the bike.
5 stars all round, for a hassle free purchase.
Thank you very much BMW Rotherham and a special thank you to Mikey.

6 April 2026
Unprompted review
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Reply from vertumotorcycles.com

Hi Steve,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a smooth and hassle‑free experience with BMW Motorrad Rotherham.
It’s great to know that Mikey supported you so well throughout the entire process — from your initial enquiry right through to collecting your BMW S1000R. His quick, efficient approach and commitment to great customer service will mean a lot to him and the team.
Thank you again for choosing Vertu Motorcycles, and we hope you enjoy every ride on your new bike.
Kind regards,
Liza.

Rated 5 out of 5 stars

Excellent service from excellent staff

I had my bike serviced on a Tuesday, during this time the staff were welcoming and made sure I had a coffee.
While I waited I spoke with Ian King whom I've dealt with before and expressed an interest in trading in for an upgrade. He understood exactly what I wanted and provided a quotation to suit.
Fortunately they had exactly what I wanted in stock and they expedited all the paperwork in a professional manner.
I collected my new bike on good Friday, even though it was a bank holiday Ian was there to make sure everything went smoothly.
A five star transaction.
Thanks Ian

3 April 2026
Unprompted review
Rated 5 out of 5 stars

BMW R 1200 RT

I bought a R 1200 RT off Steve Brown recently. He was very professional and friendly from start to finish. He was very knowledgeable about the bike and kept me up to date with excellent communication and photos which I appreciated. The photos he sent were excellent and the bike and has more than exceded my expectations. I will certainly be a returning customer as the service I received was faultless. Thanks Steve

24 March 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi there,
Thank you so much for taking the time to share your experience. I’m really pleased to hear that the R 1200 RT lived up to—and even exceeded—your expectations. Steve will be delighted to know that his professionalism, friendly approach, and detailed communication made the process smooth and enjoyable for you.
We truly appreciate your kind words about the photos and updates you received throughout the purchase. It’s great to know that the service felt faultless from start to finish.
We’re grateful for your trust and look forward to welcoming you back as a returning customer in the future.
Kind regards,
Keith

Rated 5 out of 5 stars

Fantastic service Micheal Shaw and team…

Fantastic service Micheal Shaw and team give it 100% great service

24 March 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic feedback. We're delighted to hear that Michael Shaw and the team provided such outstanding service and gave 100% throughout your experience. Delivering great service is something we take real pride in, and your kind words will mean a lot to everyone involved.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards,
Keith

Rated 5 out of 5 stars

BMW R1300

Rob Fleming dealt extremely well with every issue when I bought my bike. Third one I have bought from Boldon BMW and would recommend them to anyone.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Stockton Vertu Honda

From start to finish my experience was excellent. I was greeted by Luke who was friendly, very knowledgeable and put me at ease in order to acutely describe what I was looking for. From sorting out my test ride and all the way through to picking up my new Honda he was brilliant . I would strongly recommend anyone to pop over to Stockton Vertu Honda if they are looking for a new or used bike .

20 March 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for sharing your excellent experience. We’re delighted to hear that Luke made you feel welcome from the moment you arrived and that his knowledge and friendly approach helped you describe exactly what you were looking for. It’s great to know he supported you throughout—from arranging your test ride to handing over your new Honda.
We really appreciate your strong recommendation and are thrilled you had such a positive visit to Stockton Vertu Honda.
Kind regards,
Keith

Rated 5 out of 5 stars

The experience from start to finish was…

The experience from start to finish was amazing, super confident and great communication from Adam the sales representative. All the staff are polite and friendly just the place to buy sell your bike . Thanks guys for the the whole experience

20 March 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Neil,
Thank you for the fantastic 5‑star review. It’s brilliant to hear your experience was amazing from start to finish. Adam will be thrilled with your feedback — his confidence, clear communication and friendly approach really shine through in your comments.
Great to know the whole team made such a positive impression too. Sounds like exactly the kind of place you’d want to buy or sell a bike.
Thanks again for sharing your experience.
Kind regards,
Kerry

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