vertumotorcycles.com Reviews 

263
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and professional, offering excellent, no-pressure advice. Many highlight the outstanding customer service, noting the team's helpfulness and support from inquiry to collection, often resolving queries promptly. The overall process is described as smooth, efficient, and hassle-free, with products often exceeding expectations and arriving in perfect condition. People are highly satisfied with their new motorcycles, finding them to be quality products, leading many to enthusiastically recommend the company and return for future purchases due to the consistently excellent service.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, knowledgeable, and... See more

Product

Users describe positive interactions with the product, often praising the quality and condition of the bikes,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as fantastic and 5-star in... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent customer care and... See more

User experience

Clients share positive opinions on user experience, with many describing it as pleasant, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... See more

Company replied

Rated 5 out of 5 stars

Just purchased our BMW R1300 RS from Vertu Shipley. The whole experience was very pleasant indeed. The part exchange was very fair and Richard Watson was very professional and was very thorough. The b... See more

Company replied

Rated 5 out of 5 stars

I have just bought a used motorcycle from Vertu Motorrad, Sunderland, a really pleasant experience with helpful and knowledgeable staff. Thanks to Steve Brown for sorting everything to ensure a smooth... See more

Rated 5 out of 5 stars

Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during a... See more

Company replied


Company details

  1. Motorbike dealer
  2. Motor vehicle dealer

About vertumotorcycles.com

Written by the company

At Vertu Motorcycles we have a fantastic selection of quality new and used motorcycles for sale from some of the world’s leading bike manufacturers.

Our expert team are committed to making the process of buying a motorcycle as simple as possible. With a wealth of knowledge, our sales team will be on hand to help answer any questions that you may have, with transparent advice – whether you visit your local dealership or choose to buy online.

Plus, we don’t just sell motorcycles – we can help you look after them too! Our team of highly skilled technicians can take care of all MOT, servicing and repairs work at our specialist workshops that are equipped with the latest technology and tools.

We also provide a professional helmet fitting service and have a range of accessories for all motorbike makes and models.

As part of our commitment to you, we will be there every step of the journey – from initial interest to after purchase you will benefit from help and advice from our expert team.

If you are looking for a new or used motorcycle, or motorcycle MOT testing, servicing or repairs then get in touch today to see how we can help. You can contact your local dealership, or browse online.

Contact info

4.8

Excellent

TrustScore 5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(263)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dealings with the sales rep Michael…

My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very easy.
A+++++++

16 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Anne,

Thank you for your fantastic 5-star review!

We’re delighted to hear Michael provided such excellent service and helpful advice throughout your journey. It’s great to know you appreciated his no-pressure approach and that he made the whole process easy and enjoyable.

We’ll be sure to pass on your kind feedback to Michael. Thank you for choosing Vertu Motorcycles, and we hope you enjoy your new bike!

Kind regards,
Kerry

Rated 5 out of 5 stars

I visited Virtue BMW in Shipley in June…

I visited Virtue BMW in Shipley in June to throw a leg over a bike I’d been thinking about for a while. Walking into the dealership I was welcomed by Fiona who asked if she could help with anything, within minutes I was out riding a demo of the bike and upon my return I found the staff were very helpful and answered all of my questions without being pushy or trying to sell me the bike.
I was offered a trade in price on my bike and found that deal could be done on a brand new S1000 XR TE M sport.
I’m very pleased with the bike and the whole customer experience was very pleasant and I would highly recommend Virtue BMW Shipley.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivered on time and very pleased with my new motorbike. Thank you, Micheal and the team, for turning this around so quickly.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

BMW R1300 RS

Just purchased our BMW R1300 RS from Vertu Shipley. The whole experience was very pleasant indeed. The part exchange was very fair and Richard Watson was very professional and was very thorough. The bike was delivered on time by Gary who explained everything clearly. All in all we are very happy indeed. Great job and thanks.

1 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

Great experience.

Neil at vertu Ducati Sunderland was the kind of guy I like to deal with, not pushy, easy to talk to, full of good advice. Kept me informed throughout the whole process of purchasing my new Ducati. Absolutely love it.
Thanks Neil!

4 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 3 out of 5 stars

Needs improvement.

Great deal on a new bike and sales person pleasant and friendly. Knowledge, to be gained.
However communication very poor, no contact when indicated and had to chase up myself.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

5 star service in every way could ask…

5 star service in every way could ask for more would definately buy from them again

11 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Stuart,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received 5-star service throughout your experience and that everything met your expectations. It’s wonderful to know you’d choose to buy from us again.

We really appreciate your kind feedback and look forward to welcoming you back in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

Excellent

We rode 180 miles after speaking to the sales man at Sunderland. He was honest in his appraisal of the new bike and gave me a good price for mine. We bought the bike. Everything went smoothly. There is a Holiday Inn on the opposite side of the road which was quite good value if you are travelling a distance. The showroom is worth a visit and one of the best BMW showrooms I have seen.

3 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Rated 5 out of 5 stars

Just picked up my new Honda GB 350 S

Just picked up my new Honda GB 350 S, the staff are very knowledgeable and helpful, and made me feel very welcome, and are very easy to deal with, and l would be more than willing to recommend them to anybody.
Best regards, Tom Norton

6 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Tom,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you’re enjoying your new Honda GB350 S and that the team made your experience such a positive one.
It’s great to know that you found the staff knowledgeable, helpful, and welcoming throughout the process. Providing a friendly and hassle-free experience is exactly what we strive for, so it’s wonderful to hear that reflected in your visit.
Thank you for your recommendation and for choosing Vertu Motorcycles. We wish you many happy miles on your new bike!
Kind regards,
Liza.

Rated 5 out of 5 stars

Friendly helpful service throughout the…

Friendly helpful service throughout the process
Luke at stockon was great 👍

4 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Ross,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received friendly and helpful service throughout the process. It’s great to know Luke looked after you so well and made your experience a positive one.
We really appreciate your kind feedback and hope you enjoy your new bike.
Kind regards,
Kerry

Rated 5 out of 5 stars

Great buying experience

Great dealing with Luke at Vertu. Good communication throughout and a beautifully prepared bike....thanks

4 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your great review. We're delighted to hear that Luke kept you well informed throughout and provided such good communication from start to finish. It's also fantastic to know that your bike was beautifully prepared and ready for collection.
Many thanks,
Chloe

Rated 5 out of 5 stars

Excellent service

I bought my bike over the phone and had it delivered, the whole experience was a pleasure, the sales person was easy to talk to and very informative about the whole process which made it easy, the bike was delivered exactly the time they said it would be, I traded my old bike in they gave me an excellent price, everyone involved were pleasant and knowledgeable.

29 June 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic feedback. We’re delighted to hear that buying your bike over the phone was such a smooth and enjoyable experience.

It’s great to know the team provided clear, informative support throughout, that your delivery arrived exactly as promised, and that you were pleased with the value offered for your part exchange. We truly appreciate your kind comments about everyone involved.

We hope you enjoy your new bike and wish you many happy miles ahead.

Kind regards,
Matthew

Rated 5 out of 5 stars

Pleasure dealing with Vertu BMW…

Pleasure dealing with Vertu BMW Motorrad Sunderland. Staff friendly and helpful without being pushy. Test bikes readily available. The branch Oozes quality from start to finish as do the bikes. Special thanks to staff Barry and Jonny for their help in my choice of BMW and purchase.

3 July 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience with Vertu BMW Motorrad Sunderland. It’s great to know that the team provided friendly, helpful and pressure-free support throughout, and that you were able to take advantage of the test bikes available.
We’re especially pleased that Barry and Jonny helped make choosing and purchasing your BMW such an enjoyable experience. I’ll be sure to pass on your kind words to them.
We hope you enjoy your new BMW and wish you many happy miles ahead.
Kind regards,
Matthew

Rated 4 out of 5 stars

After having a ride down to Shipley and…

After having a ride down to Shipley and been like a kid in a sweet shop looking at the vast array of beautiful bikes Richard clocked us, a couple of coffees later, he said “ you realise I can’t let you leave without buying one” I did the deed, bit of haggling but in general he was a top bloke and I am very happy with my purchase and would highly recommend Vertu and Richard

13 June 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Hi Roly,

Thank you for your great review!

We’re delighted to hear you enjoyed your visit to Vertu BMW Motorrad Shipley and that Richard helped make it such a positive experience. It sounds like the combination of great bikes, good coffee and friendly service made for a winning formula!

We really appreciate your recommendation and hope you enjoy every mile on your new bike.

Kind regards,
Kerry

Rated 5 out of 5 stars

Didnt intend to buy a new bike but…

Didnt intend to buy a new bike but decided to change my 9 year old bike for the latest version of the bike.

29 June 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

came into the showroom with absolutely…

came into the showroom with absolutely no intention of buying a new bike—I was just having a look. Sean Clarke took the time to speak with me without any pressure or sales tactics. From the moment we started chatting, his rapport-building, knowledge, and genuine customer service stood out.

He listened to what I was looking for, answered all of my questions honestly, and made the whole experience enjoyable and relaxed. His professionalism and friendly approach completely changed my mind, and before I knew it, I was riding away on a brand-new bike!

Sean is a real credit to the dealership. If you’re looking for someone who genuinely cares about helping customers rather than just making a sale, I couldn’t recommend him highly enough. Thank you, Sean, for such a fantastic experience—I absolutely love my new bike! Also thanks to the managers involved in making the deal happen

20 June 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Good morning,

Thank you for your fantastic feedback, it’s great to hear Sean’s friendly, knowledgeable and no-pressure approach made such a positive impression. We’re delighted he took the time to understand what you were looking for and helped make the experience so enjoyable. It's wonderful to know you're loving your new bike, and we appreciate your kind words about the wider team as well.

Kind regards,
Dean

Rated 5 out of 5 stars

Picked up my new BMW F900R and the team…

Picked up my new BMW F900R and the team were all great. Absolutely love the bike, thank you all.

29 June 2026
Unprompted review
vertumotorcycles.com logo

Reply from vertumotorcycles.com

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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