Bryon made us feel incredibly important and valued, he listened to our requirements for our new car and was so helpful and reassuring every step of the way. Thank you so much..
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See what reviewers are saying
Fantastic service right from the first initial query email!! Cannot fault the experience at all and very please with the vehicle so far Big thanks to Matthew Griffiths who I dealt with
Company replied
They were very helpful and friendly (not many places like that nowadays). Had a few minor teething problems but when I called up they were extremely helpful. Buying a car wasn’t stressful I didn’t fe... See more
Company replied
Fantastic service as always! Thomas Matthew’s helped me through the whole process of changing my car for the new shape T Rock . On the day I picked up my new vehicle Thomas was very patient exp... See more
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Company details
About Vertu Motors - Audi Hereford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Legion Way, Roman Road, HR1 1LN, Hereford, Herefordshire, United Kingdom
- 0344 659 6341
4.9
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seemless and stress free
I had seen an advert on Facebook directing you to cars for sale. By chance I saw an Audi Q3 that was for sale with Hereford Audi, I messaged my interest. From there I was contacted by Charlotte, sales representative. She was superb, fully understood my intent and seamlessly facilitated the purchase. Nothing was too much trouble and made sure the purchase of the car was stress free. I would definitely recommend buying a car from Hereford Audi and Charlotte.
17 February 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Mr Stokes,
Thank you for leaving this review. We are so pleased to hear that your experience with Hereford Audi was seamless and stress free. It is great to know that after seeing the Audi Q3 online, Charlotte got in touch quickly, understood exactly what you were looking for and made the whole process smooth from start to finish.
Your kind words about her superb service and nothing being too much trouble are very much appreciated. We are delighted that you would recommend both Charlotte and Hereford Audi.
Kind regards,
Danielle
I was guided through the purchasing…
I was guided through the purchasing process by Felix Greaves. Felix was personable, professional and communicated very well. This made the whole experience stress free.
13 February 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi Tracey
Thank you for your lovely feedback. We're delighted to hear that Felix guided you through the purchasing process with professionalism and great communication. It’s wonderful to know his personable approach helped make the whole experience completely stress‑free. Your comments are truly appreciated.
Kind regards
Dawn
Very patient and professional sales…
Very patient and professional sales team. Rhys is a credit to Vertu
6 February 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Hi there,
Thank you for your great feedback. We're delighted to hear you found the sales team patient and professional, and we agree—Rhys is a real credit to Vertu. Your comments are truly appreciated.
Kind regards
Dawn
Helpful and polite advice from a well…
Helpful and polite advice from a well informed sales representative.
5 February 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for your review. We’re pleased to hear you received helpful and polite advice from our well‑informed sales representative. Your feedback is much appreciated.
Kind regards
Keith
We visited the Audi ( Vertu ) garage to…
We visited the Audi ( Vertu ) garage to try to find a new car. We were looked after by Rhys Davies. He was very professional and polite. Answered any questions we had. Rhys arranged a test drive with us. During the test drive he was able to give us lots of information about the car we were interested in.
Following the test drive we decided to purchase the car. Rhys, once again was able to give us all the options available to purchase the car.
We collected our car on Friday 6th February. Once again Rhys looked after us and even explained about all the different functions on the dashboard and helped us set things up as required. Thank you Rhys.
6 February 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for sharing such a detailed and positive review. We’re delighted to hear that Rhys looked after you so well throughout your visits to Audi Vertu. His professionalism, polite manner, and clear explanations clearly made a big difference from your first enquiry to collecting your new car.
It’s great to know he answered all your questions, provided helpful information during the test drive, and guided you through all your purchasing options. We’re also pleased he took the time at handover to walk you through the dashboard features and help you get everything set up just the way you wanted.
Thank you again for choosing us, and we hope you enjoy every moment in your new Audi.
Kind regards
Keith
Great communication and support…
Great communication and support regarding us buying a new van from Matthew and the staff at Vertu Van centre Hereford. First class service, would highly recommend 👍🏻
4 February 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon Mr Sinclair,
Thank you for leaving such a fantastic review. We're really pleased to hear that the communication and support you received while purchasing your new van were first class.
It’s great to know that Matthew and the team at our Vertu Van Centre in Hereford made the experience a positive one — they’ll be delighted to hear your kind feedback.
We truly appreciate the recommendation, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Dean
Used Audi Q2
From arranging a test drive to collecting the car the whole process ran like clockwork. Byron from Sales was particularly pleasant and made sure our experience was a problem free.
The used car we purchased was immaculately prepared.
Not my first time dealing with Hereford Audi and I’m sure it wouldn’t be the last.
30 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for taking the time to share such a thoughtful review. It’s wonderful to hear that the entire process, from arranging your test drive to collecting your car, went so smoothly. I’m especially pleased that Byron made a positive impression and ensured everything was straightforward and enjoyable for you. It’s also great to know the vehicle preparation met your expectations.
We truly appreciate your continued trust in Hereford Audi, and it means a great deal that you would choose to return in the future.
Kind regards,
Matthew
Excellent customer service
Krystian Burzawa looked after us from start to finish . He was very helpful and knowledgeable .
29 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning. Thank you for sharing such lovely feedback. We’re delighted to hear that you received excellent customer service and that Krystian looked after you so well from start to finish. His helpful and knowledgeable approach is something he takes great pride in, and it’s wonderful to see that reflected in your experience.
We really appreciate you choosing us and hope to welcome you back again in the future. Kind regards, Kerry
review
A great interaction with your agent - Peter Pearce - he was knowledgeable, approachable and unfailingly helpful.
29 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon. Thank you, Andy, for the fantastic 5‑star review. We’re delighted to hear you had such a great interaction with Peter. His knowledge, approachable manner, and helpful support clearly made a strong impression.
Your feedback means a great deal to the team at Audi Hereford, and we hope to welcome you again in the future. Kind regards, Kerry
I dealt with Charlotte from the…
I dealt with Charlotte from the Hereford branch and she was super helpful, knowledgeable and friendly through out process of my purchase. Thankyou for all your help!
22 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Lovely relaxed time choosing my new…
Lovely relaxed time choosing my new used car with Rhys at Vertu.
Extremely helpful and knowledgeable advising me along the way.
Brilliant handover and collection on the day.
The whole process was made easy and Rhys took time for me to digest.
A great experience buying my car by myself. Thank you very much.
Vertu Vauxhall Chesterfield.
23 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Rhys was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Welcoming and helpful staff
The staff were very welcoming and helpful in setting my new car up. It also had plenty of charge to enable my journey back to London.
16 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Got a great deal on an ex demo and the…
Got a great deal on an ex demo and the team really helped me get the right deal
10 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Excellent VW purchase and communication…
Excellent VW purchase and communication excellent with Darren. Thanks very much
10 January 2026
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent customer service
Excellent customer service, friendly staff, very knowledgeable and extremely helpful. Found the show room had a really nice and welcoming atmosphere with several members of the team speaking to us and asking if we’d like a drink.
Had the pleasure of having Rhys deal with our car purchase, he was excellent and made the whole process really easy, would highly recommend him. When we went to pick up the car, Fin dealt with the handover and, like Rhys, the customer service was excellent, so friendly and helpful. He even sat in the car with us and went through everything before we left.
Would highly recommend buying a car from here and will definitely be going back when we change our car next time.
31 December 2025
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Rhys, Fin and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Chloe
Fantastic experience with Pete at…
Fantastic experience with Pete at Hereford …. Knew what we wanted and got it sorted without any issues. Can’t rate them high enough. Thank you
31 December 2025
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Pete was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Julian at the Hereford Audi branch was…
Julian at the Hereford Audi branch was amazing, polite, patient and explained everything to me xx
19 December 2025
Unprompted review
Reply from Vertu Motors - Audi Hereford
Good morning. Thank you so much for your kind words! We are so happy to hear that Julian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Reply from Vertu Motors - Audi Hereford
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
My experience with Vertu Motors was…
My experience with Vertu Motors was smooth and professional. The staff were friendly, helpful, and made the whole car buying process feel easy and stress free. I was happy with both the service and the end result.
2 December 2025
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Fabulous service
Leon made everything so easy. No pressure and everything explained well.
All the staff were very friendly.
Leon & the manager had my car wrapped with a bow & floweres when I went to collect it which was a lovely surprise.
This is my third Audi, would never drive anything else. Great car ! Thank you
28 November 2025
Unprompted review
Reply from Vertu Motors - Audi Hereford
Thank you so much for your kind words! We are so happy to hear that Leon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
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