Third Mini for us and the second time dealing with Charlotte @ Vertu MINI Exeter. Completely un-pressurised, professional, fully attentive and above all really helpful. Charlotte was very patient expl... See more
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Location
Switch locationMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
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Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me u... See more
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It was great from start till the end. BMW Exeter — New Car Purchase BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handov... See more
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Friendly efficient salesman. Knew his job. Disappointed that all documents were by email. I like hard copies however the salesman printed them for us. Documents were a little confusing. I am in a whe... See more
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Company details
About Vertu Motors - BMW Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, United Kingdom
- 0330 012 2325
4.9
Excellent
306 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from our local Mini dealer.
Third Mini for us and the second time dealing with Charlotte @ Vertu MINI Exeter. Completely un-pressurised, professional, fully attentive and above all really helpful. Charlotte was very patient explaining all the tech stuff on our new car and the whole experience was super, sprinkled with infectious enthsiasm. Met manager Neil also, which was a nice touch, and appreciated.
9 June 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Peter,
Thank you for your fantastic feedback and for your continued loyalty. I’m delighted to hear Charlotte provided such a relaxed, professional and attentive experience once again, and that she took the time to clearly explain all the new technology. It’s great to know her enthusiasm made the whole process even more enjoyable.
I’m also pleased you had the opportunity to meet Neil, adding to the overall experience.
Enjoy your new MINI.
Kind regards,
Dean
The Car is amazing coupled with great service
slick, efficient service, great communication and most important the car is amazing
5 June 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Rob,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you experienced slick and efficient service, along with great communication from the team at Vertu BMW Exeter.
It’s brilliant to know that you’re so pleased with your car as well — that’s what it’s all about! Your kind feedback means a great deal to the team.
If there’s anything you need in the future, we’re always here to help. Enjoy your amazing new car!
Kind regards,
Liza.
Fantastic assistance from Ben
Fantastic assistance from Ben, everything explained well.
4 June 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Karen,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great support at Vertu BMW Exeter.
It’s wonderful to know that Ben provided fantastic assistance and explained everything clearly — helping you feel informed and confident throughout the process. He’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Very pleased with the work carried out…
Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me updated whilst the car was in the garage.
3 June 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you were so pleased with the work carried out on your BMW at our Exeter body shop. It’s great to know the team delivered a quick, efficient, and helpful service throughout.
Dominic will be especially pleased to hear your kind comments—keeping you informed and supported during the process is something we pride ourselves on.
Thank you again for your review, and we hope to be of service to you again in the future!
Kind regards,
Keith
Friendly and professional staff
Friendly and professional staff guiding you through the ordering and delivery processes with expert explanation of new car functions.
30 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you found our team friendly and professional, and that you felt well guided through both the ordering and delivery process. It’s great to know the explanations of your new car’s features were clear and helpful—making sure you feel confident and excited about your new vehicle is very important to us.
We hope you enjoy every moment in your new car and look forward to seeing you again in the future!
Kind regards,
Keith
Professional service
Professional service, helpful, friendly and always on hand from start to finish. Staff are exceptional especially Richard Perrett. Highly recommend.
30 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning Alli,
Thank you for your great feedback. It’s fantastic to hear you found the service professional, friendly and supportive throughout. We’re especially pleased Richard made such a positive impression.
Kind regards,
Dean
Great service from Ben Pascall
Great service from Ben Pascall, when buying my BMW.
Nothing was too much trouble, helping to set up my satnav & pairing my mobile phone.
2 June 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear that Ben Pascall provided such excellent service during your BMW purchase.
It’s wonderful to know that nothing was too much trouble and that he took the time to help you get everything set up, including your satnav and mobile phone—those extra touches really make a difference.
We’ll be sure to pass on your kind words to Ben—he’ll be very pleased to hear them.
Kind regards,
Keith
Really helpful team
Really helpful team, no hard sales, time for the customer, can highly recommend Exeter branch
13 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
It was great from start till the end.
It was great from start till the end.
BMW Exeter — New Car Purchase
BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handover. Financing options are flexible, and delivery is efficient with clear guidance on features and iDrive. Overall, strong aftercare and good value for a premium, new-car purchase.
Thank you to Caitlyn and team.
30 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for your fantastic review. We’re delighted to hear that you had a smooth and professional buying experience with us at BMW Exeter.
It’s great to know that the team’s knowledge, transparent approach, and thorough handover made a positive impression, and that the finance options and delivery process met your expectations. Ensuring our customers feel confident and well-supported throughout, including with features like iDrive, is something we really take pride in.
I’ll be sure to pass your kind thanks on to Caitlyn and the team – they’ll be thrilled to hear your feedback.
We truly appreciate your recommendation and hope you enjoy every moment in your new car.
Kind regards,
Keith
Good customer service
Good customer service, regular and responsive updates on progress of delivery of the car, thorough handover and explanation of car.
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Phil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such good customer service at Vertu BMW Exeter.
It’s great to know that you were kept well informed with regular and responsive updates throughout the delivery process, and that the handover and explanation of your new car were thorough and helpful. Providing clear communication and a smooth experience is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Good deal and excellent customer…
Good deal and excellent customer service. Recommend.
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi there,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found both a good deal and received excellent customer service at Vertu BMW Exeter.
Your recommendation truly means a lot to the team, and we really appreciate you sharing your experience.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
The car is great and all the staff were…
The car is great and all the staff were so helpful and friendly. Overall definitely warrants 5 star review!
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Ron,
Thank you for your great feedback. It’s brilliant to hear you’re so pleased with your car and that the team made such a positive impression with their helpful and friendly approach.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
From the reception desk to the decision on our new vehicle.
From the reception desk all the way through to completing the decision making process our experience was excellent,and I would add that this has renewed our faith in the dealership following previous dissapointment in the past well done Vertu for achieving your objectives of customer satisfaction,the handover of our car was particularly special given that the sales rep came in specifically from his holiday to personally complete the handover.
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good morning John,
Thank you for sharing your experience. It’s fantastic to hear how well you were looked after from the moment you arrived through to making your decision, especially after a previous disappointment. We’re really pleased we could help rebuild your confidence and deliver a much more positive experience this time.
It’s also great to know the handover felt special and memorable, with that extra effort making a real difference.
We really appreciate your kind words and hope you enjoy your new car.
Kind regards,
Dean
A first rate experience.
From first contact the staff could not have been more helpful. All questions were answered promptly and I felt they really wanted me as a customer.
I was kept informed regularly from first order of my car through to delivery and I cannot fault them.
27 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon, thank you for taking the time to leave us this great review. We appreciate your kind words and hope to see you again at BMW Exeter in the future! Kind regards, Kerry
Everyone was helpful through the whole…
Everyone was helpful through the whole process. Especially Charlotte.
27 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Briony,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at BMW Exeter.
It’s great to know that everyone was helpful throughout your journey, and we’re especially pleased to hear your kind words about Charlotte—she’ll be thrilled to know she made a difference.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Fantastic sales team.
To say that Nathan and his manager went above and beyond is an understatement.
The company name might have changed, but the staff remain kind, helpful, highly professional and knowledgeable. Thankyou for a really great service.
23 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Thank you for taking the time to share your experience.
We’re absolutely delighted to hear that Nathan and his manager went above and beyond to support you — that’s exactly the level of care we aim to provide every customer. Your kind words about the team being friendly, helpful, professional, and knowledgeable are greatly appreciated.
It’s also wonderful to hear that despite any changes, the high standards of service remain consistent — something we’re very proud of.
Thank you again for your feedback and support. We look forward to welcoming you back again in the future.
Kind regards,
Keith
We have been customers of Matford…
We have been customers of Matford Landrover for 30 + years,and have bought every model new.Now owned by Vertu Motors,the excellent service seems to continue.
We had a really good experience,buying and selling,the staff were brilliant,very helpfull,polite and understanding.
The handover of our new Range Rover was by itself an experience, so personal,and exciting,everything went like clockwork.Thankyou so much staff,young and old,may you continue the experience for other customers for many years to come. Judith and Mike Corbin
15 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Judith and Mike,
Thank you so much for taking the time to leave such a wonderful and heartfelt 5‑star review. We’re absolutely delighted to hear about your experience.
It means a great deal to us to know that after 30+ years with Matford Land Rover, your confidence in the service has continued under Vertu Motors. Maintaining that level of trust and consistency is incredibly important to us, and we’re so pleased that your recent buying and selling experience reflected that.
It’s fantastic to hear that the team made such a positive impression by being helpful, polite and understanding throughout. We’re especially glad that the handover of your new Range Rover felt like a special and memorable experience — personal, exciting and perfectly organised just as it should be.
Your kind words and well wishes will mean so much to the entire team, both long‑standing and newer colleagues alike.
Thank you again for your loyalty and for choosing Vertu Motors. We truly appreciate your support and hope to continue providing you with excellent service for many more years to come.
Kind regards,
Liza.
Shannon at the Vertu Honda centre was brilliant
Shannon at the Vertu Honda centre in Marsh Barton in Exeter was absolutely brilliant from start to finish- friendly, trustworthy and very clear and informative. Made the process very enjoyable, and the car looked spotless when we picked it up. Great customer service!
9 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Hi Patrick,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your experience.
It’s wonderful to know that Shannon provided such brilliant support from start to finish, and that her friendly, trustworthy and informative approach made the whole process so enjoyable for you. We’re also really pleased to hear that your car was presented in spotless condition on collection — that final impression is so important to us.
Your feedback on the great customer service will mean a great deal to Shannon and the wider team.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Thrilled with my new Mini & great service at Mini Exeter
I collected my new Mini Cooper Classic a couple of weeks ago and I am absolutely thrilled with it. This is my 4th Mini and it is quite incredible the advances in the car's drive and tech from my previous Mini. It is an absolute dream!
Special thanks to Charlotte who helped me (very patiently) explaining the options and running through every available colour to ensure that I got the perfect car for me. Charlotte kept me informed after I ordered about the status of my new car and, lucky me, it came several weeks in advance of the original date at order stage. When I picked it up, it felt very special the unveiling of my new car in the showroom, very nice touch. Again, Charlotte was super at explaining how everything works in the vehicle and setting up my app and profile etc. Reassuring me that I would never look back and want a manual again.. yes she was right. Thank you Charlotte and team at Mini Exeter!
30 April 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Maria,
Thank you for your wonderful and detailed review. It’s fantastic to hear how much you’re enjoying your new MINI Cooper and the noticeable improvements in both drive and technology — it sounds like a fantastic upgrade.
We’re especially pleased that Charlotte supported you so patiently throughout, from helping you choose the perfect specification to keeping you updated and making the handover feel so special. Taking the time to ensure everything is set up and clearly explained really makes a difference, and it’s great to know she delivered exactly that.
We’re delighted you had such a positive experience and that you’re loving your new MINI.
Kind regards,
Dean
This is my second car I’ve bought off…
This is my second car I’ve bought off Vertu, the young man that assisted me throughout the whole process was fantastic. Henry Favre, thank you so much for your help, patience and knowledge. I know I’ve only had the car for two days, but I love it, it was in mint condition on collection and the whole experience was brilliant, can’t thank you enough! Very professional and natural - not at all pushy or “sales oriented “. Perfect !
14 May 2026
Unprompted review
Reply from Vertu Motors - BMW Exeter
Good afternoon Sally,
Thank you for your lovely review. It’s great to hear that Henry provided such fantastic support throughout your second purchase, with patience, knowledge, and a genuine approach that made the whole experience so positive. We’re delighted you love your new car and that it was presented in such great condition on collection.
Kind regards,
Dean
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