Absolutely amazing from start to finish, Owen Warren has been amazing asking how everything is going nothing is a bother he will sort if there is a problem Thank you 😊
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Location
Switch locationBoldon Business Park, BMW, West Boldon, NE36 0BQ Sunderland, Tyne and Wear, GB
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Paul Martian assisted myself and my mam through the whole process. Paul was very friendly and knowledgeable both about the car and the Motability system. This was so important to us as we hadn’t had a... See more
Company replied
We had a lovely experience choosing our new car. John Groves is a lovely man, very knowledgeable around the cars and generally a lovely happy chappy! Explained everything to us and got us all sorted... See more
Company replied
Absolutely brilliant service throughout the purchase.Professional friendly service Paul was superb in every way and couldn't accommodate us enough with any questions and help. Thank you
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Company details
About Vertu Motors - BMW Sunderland
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Boldon Business Park, BMW, West Boldon, NE36 0BQ, Sunderland, Tyne and Wear, United Kingdom
- 0344 659 9408
4.6
Excellent
129 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant service throughout…
Absolutely brilliant service throughout the purchase.Professional friendly service Paul was superb in every way and couldn't accommodate us enough with any questions and help. Thank you
29 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic feedback. We’re delighted to hear that you received such brilliant, professional and friendly service throughout your purchase.
It’s great to know that Paul provided exceptional support and was always on hand to help and answer your questions. I’ll be sure to pass on your kind thanks.
Kind regards,
Matthew
Paul was great in every way even…
Paul was great in every way even helping on his day off what a legend thanks for everything
26 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Robert,
Thank you for your fantastic feedback.
We’re delighted to hear Paul provided such great support, even going the extra mile on his day off. He’ll be so pleased to hear your kind comments.
Kind regards,
Danielle
Absolutely amazing from start to…
Absolutely amazing from start to finish, Owen Warren has been amazing asking how everything is going nothing is a bother he will sort if there is a problem
Thank you 😊
16 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Linda,
Thank you for your lovely feedback, it’s great to hear Owen provided such consistent support and made everything feel easy and well looked after.
Kind regards,
Dean
Very personalised, excellent care.
Very personalised, excellent care. Kieran made it a very simple process, whilst supporting me every step of the way. Communication perfect, transaction problem free and I absolutely love my new car! Thank you so much.
18 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi Jacqueline,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received such personalised and attentive care at Vertu BMW Sunderland.
It’s wonderful to know that Kieran made the whole process simple while supporting you every step of the way, with clear communication and a smooth, problem‑free transaction. We’re especially pleased to hear how much you love your new car — that’s what it’s all about!
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Kieran. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
The buying and Part Exchange
The buying and Part Exchange was handled in friendly and professional way, everything was explained and I was very happy with the whole experience
20 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Hi John,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your buying and part‑exchange experience at Vertu BMW Sunderland was handled in such a friendly and professional way.
It’s wonderful to know that everything was clearly explained and that you felt happy with the whole process. Providing a smooth and transparent experience is something we always strive for, so your feedback means a great deal to the team.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
We had a lovely experience choosing our tucson
We had a lovely experience choosing our new car. John Groves is a lovely man, very knowledgeable around the cars and generally a lovely happy chappy! Explained everything to us and got us all sorted with the most perfect family car.
20 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Reply from Vertu Motors - BMW Sunderland
Good afternoon,
Thank you for your review. It’s great to hear how much you love your new car — it sounds like you’re really enjoying it!
Kind regards,
Dean
Paul Martian
Paul Martian assisted myself and my mam through the whole process. Paul was very friendly and knowledgeable both about the car and the Motability system. This was so important to us as we hadn’t had a Motability car before and had no idea on how it worked. Paul was very keen to answer any of our queries both in person and over the phone. 10/10 service would 100% recommend.
15 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon James,
Thank you for your fantastic review. It’s great to hear that Paul provided such friendly and knowledgeable support throughout the process, especially when it was your first experience with Motability. Taking the time to explain everything clearly and answer all your questions really does make a difference.
We really appreciate your recommendation and your kind feedback.
Kind regards,
Dean
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff. Excellent price and quick service.
13 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. It’s great to hear that the team were so attentive and knowledgeable, and that you received excellent pricing and quick service.
Many thanks,
Chloe
Bought a great 8 series from Boldon BMW…
Bought a great 8 series from Boldon BMW salesman called Chris, very helpful all ready and prepared for booked pick up
Will be buying my next BMW from same place
Thanks
10 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning Michael,
Thank you for your review. It’s great to hear that Chris had everything ready for your collection and provided such helpful support throughout. Your new 8 Series sounds like a fantastic choice, and we’re delighted you’re already planning to return for your next BMW.
Kind regards,
Dean
Jessica and Poppy were very nice
Jessica and Poppy were very nice, down to earth people, the perfect salesperson
8 June 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Ryley,
Thank you for your review. It’s great to hear that Jessica and Poppy were so down to earth and made such a positive impression — your feedback is really appreciated.
Kind regards,
Dean
Staff were excellent and knowledgable…
Staff were excellent and knowledgable and made me feel very comfortable. Helped me to pick out my dream car for the best price! Brilliant customer service!
31 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Rebecca,
Thank you for your review. It’s great to hear that the team were knowledgeable and made you feel comfortable throughout, helping you find your dream car at such a great price. We’re delighted you experienced such brilliant customer service.
Kind regards,
Dean
Service from start to finish absolutely…
Service from start to finish absolutely faultless, we were kept upto date with everything that was happening, contact with the salesman was brilliant always quick respond to all emails and calls
11 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic review.
We’re thrilled to hear that your experience was faultless from start to finish and that you felt well informed throughout the entire process. Keeping our customers updated every step of the way is something we take great pride in.
It’s especially great to know that your salesperson was so responsive and provided excellent communication via both calls and emails—this really makes a difference to the overall experience.
Thank you again for your kind feedback and for choosing us.
Kind regards,
Keith
I had a great buying experience from this Dealership
I had a great buying experience from this BMW Dealership,from the word go these guys were on the Ball.
Many Thanks to Nicki Price.
29 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic review!
We’re so pleased to hear you had a great buying experience with us and that the team made such a positive impression from the very beginning. It’s especially lovely to hear your kind words about Nicki—she’ll be delighted to know her efforts were appreciated.
We hope you enjoy your BMW, and we look forward to welcoming you back again in the future!
Kind regards,
Keith
BMW Vertu Sunderland
Whole process from start to finish went smoothly and professionally, Big shout out to Paul Thompson (used car sales) who was exceptional.
28 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your great feedback. We’re delighted to hear that your experience was smooth and professional from start to finish.
It’s fantastic to know that Paul Thompson provided exceptional service throughout your visit. We take great pride in delivering a high standard of customer care, so your kind words will mean a lot to him.
Thank you again for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Bought a new BMW one series from Vertu…
Bought a new BMW one series from Vertu Sunderland off Paul Thompson on the 28th of May very happy with the purchase ..Paul Thompson is very helpful provided excellent service highly recommended
28 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good morning Wah,
Thank you for your great feedback. It’s fantastic to hear how happy you are with your new BMW 1 Series and that Paul provided such helpful and excellent service throughout your purchase. Making the experience smooth and enjoyable is exactly what we aim for.
We really appreciate your recommendation and hope you continue to enjoy your new car.
Kind regards,
Dean
Fantastic service from start to finish
Fantastic service from start to finish! My PCP contract for my existing car was due to end in a few months & I was undecided whether to upgrade / buy another new car or to try something else. However, I was already very happy with my used car & keen to explore options for buying a brand new one. The Vertu MINI Sunderland team were a great help when I went for a look around & then after discussing options & going for a test drive, it was a no-brainer going for a new MINI with them. The whole process was very smooth & I was very happy with the help, advice & service I received from the Sales Advisor, Tom Rapp & his colleagues. Thank you!
25 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your fantastic feedback! We’re delighted to hear that the team at Vertu MINI Sunderland made your experience so smooth and enjoyable from start to finish.
It’s great to know that, while you were exploring your options at the end of your PCP contract, the team were able to provide helpful advice and support to guide you towards the right decision. We’re especially pleased that Tom Rapp and his colleagues made such a positive impression with their service and expertise.
Congratulations on your new MINI — we hope you enjoy every mile!
Kind regards,
Keith
Big shout out to Josh!
Vertu Sunderland is a special place to purchase a vehicle. The staff bend over backwards to help. Josh winter (Sales Mini) has been exemplary from order to delivery of my new car for me, A VERY BIG THANK YOU Josh!
26 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Good afternoon Marilyn,
Thank you for your lovely feedback. It’s great to hear how well Josh looked after you from order through to delivery and made the whole experience feel seamless. I’m sure he’ll really appreciate your kind words.
Enjoy your new car!
Kind regards,
Dean
Paul was really good at keeping us up…
Paul was really good at keeping us up to date with the car order, he was very helpful explaining it all at the hand over of the car. He always looked after us very nicely and he always made us a coffees.
22 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your feedback. We’re delighted to hear that Paul kept you well informed throughout your car order and provided clear and helpful support during the handover. It’s great to know he looked after you so well and made you feel welcome during your visits. Your kind comments are very much appreciated.
Kind regards,
Matthew
Great experience
The staff were all great and Matthew was very helpful from start to finish, and got my new car all sorted for me very quickly.
20 May 2026
Unprompted review
Reply from Vertu Motors - BMW Sunderland
Thank you for your lovely review. It’s great to hear that Matthew was so helpful throughout and managed to get everything sorted for your new car so quickly.
Many thanks,
Chloe
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