My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right... See more
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All round a good experience, kept in touch throughout the purchase , making sure everything went smoothly, the chap we dealt with, Jack Foster , did a gret job for us .
Company replied
We had a great experience buying our new car Jack Foster couldn’t have done anything more. He made the experience enjoyable and so easy he also kept in touch throughout.
Company replied
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process. Amazing experience... See more
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Company details
About Vertu Motors - BMW York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, BMW, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 012 2300
4.9
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Fast service and pleasant experience
Fast service and pleasant experience
4 August 2026
Unprompted review
Reply from Vertu Motors - BMW York
Good afternoon,
Thank you for your feedback, it’s great to hear you received fast service and had such a pleasant experience.
Kind regards,
Dean
Great customer service from Tim
Great customer service from Tim, really happy with the car, brilliant all round!
31 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Tim was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Virtu Mini York HIGHLY RECOMMEND
Harry Wilcockson was our contact to buy our mini. From start to finish including a full comprehensive and extremely patient handover, he could not have been more helpful. Some of the technology in the car was new to people in my age group and he made it easy. Explain it also patiently and took his time really finding us the right car. I’ve bought from Virtu in the past and now Virtu MINI.
I’ve tried with the dealerships, but they come nowhere near to the Care you are shown by this company, particularly the York companies. I wholeheartedly recommend Harry as a contact for anybody young to Old. I just think that this job is more to him than a career, it comes across as a vocation. He just wants you to have the right car to suit your family.
I hope his boss sees this because Harry strikes me is quite young which means he’s got a long way to go with this company providing the right people see just what a great representative of his company he is. In case you see this review Harry thank you so much for the handover of the mini and making what started off to be a difficult day a really good one and quite a fun one the drive on the way home. Thank you.
31 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Harry provided such a helpful and patient experience from start to finish, making sure you found the right car and felt confident with all of its features.
Your kind words about Harry's care, professionalism, and dedication are greatly appreciated, and we'll be sure to share your feedback with him and the management team. We're so pleased he was able to turn a difficult day into an enjoyable one.
Thank you for your recommendation, and we hope you enjoy your MINI for many years to come.
Many thanks,
Chloe
My whole experience was first class
My whole experience was first class. From my arrival late just before closing one evening, I wasn’t rushed but only made to feel welcome and then I was able to come back, spend time choosing the right car for me and all guided by Cameron.He is without a doubt the best person I have had the pleasure of meeting and choosing a car. His passion for the Mini is so infectious and I found myself knowing that he would make sure I got the right model. I absolutely do have and the trust he’s built means I know I can pop back and it will be consistent. I think it will be difficult for me to move to another type of car in the future!
24 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that your entire experience was first class from beginning to end.
It’s fantastic to know that even when arriving close to closing time, you were made to feel welcome and never rushed. We’re especially pleased that Cameron took the time to help you find the right car for your needs. Your comments about his passion for MINI, his knowledge, and the trust he built throughout the process are wonderful to read and truly reflect the customer experience we strive to provide.
Hearing that Cameron is the best person you’ve had the pleasure of dealing with when choosing a car is fantastic recognition, and we’re sure he’ll be delighted to receive your feedback. It’s also great to know that you feel confident returning to him for support in the future.
Thank you again for your kind words and support. We hope you enjoy every mile in your MINI for many years to come.
Kind regards,
Liza.
We had a great experience buying our…
We had a great experience buying our new car Jack Foster couldn’t have done anything more. He made the experience enjoyable and so easy he also kept in touch throughout.
24 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your wonderful feedback. We're delighted to hear that Jack made the experience of buying your new car enjoyable and easy, and that he kept in touch throughout the process.
Many thanks,
Chloe
All round a good experience
All round a good experience, kept in touch throughout the purchase , making sure everything went smoothly, the chap we dealt with, Jack Foster , did a gret job for us .
23 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Keith,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Vertu BMW York. It’s great to know you were kept informed throughout the purchase process and that everything went smoothly from start to finish.
We’ll be sure to pass on your kind feedback to Jack. Thank you for taking the time to share your experience, and we hope you enjoy your new BMW.
Kind regards,
Kerry
Very helpful staff and such a smooth…
Very helpful staff and such a smooth process thanks to great customer service.
21 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind review.
We are delighted to hear that you found our team so helpful and that the whole process was smooth from start to finish. Providing excellent customer service and making everything as straightforward and stress-free as possible is exactly what we aim for.
Thank you for choosing Vertu Motors. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent customer service.
Excellent customer service.
Very professional, non pushy..just what you need when buying a car! Thanks for making it an easy process Ben, much appreciated!
20 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your fantastic review.
We are delighted to hear that you received excellent customer service and found the experience both professional and relaxed. Buying a car is an important decision, and we firmly believe that customers should be given all the information they need in a friendly, supportive environment, without ever feeling pressured.
It is wonderful to know that Ben helped make the process easy and straightforward for you. His approachable manner and commitment to providing outstanding customer care are greatly valued, and we are sure he will be delighted to receive your kind feedback.
Thank you once again for taking the time to share your experience. We truly appreciate your support and hope you enjoy your new car for many years to come.
Kind regards,
Keith
New car pleasant experience
Very friendly and helpful. As an older person who has not done this before they made it very easy and explained everything simply and clearly
20 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your lovely review.
We are delighted to hear that you found our team so friendly and helpful throughout your experience with us. Buying a car can feel like a big step, especially if it is not something you have done before, so it is wonderful to know that our team took the time to make everything easy to understand and explained the process simply and clearly.
At Vertu, we believe that every customer should feel comfortable, supported, and completely in control, regardless of their experience. Ensuring there is no pressure and that all questions are answered thoroughly is a key part of the service we strive to provide every day.
Thank you once again for your kind feedback. It means a great deal to the team, and we are delighted that we could make your experience such a positive one.
Kind regards,
Keith
Carl was amazing!
Carl was great, made everything seamless and smooth. Listened to what I was after and showed me a mini that wasn’t out front. Constant communication throughout. Thanks so much!!
17 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Mark Howden at Vertu Mini York was…
Mark Howden at Vertu Mini York was first class!
No pressure sales, gave me all the information I needed to make an informed decision myself.
The whole team at Vertu Mini York were great.
17 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your fantastic feedback. We’re delighted to hear that Mark Howden provided such a first-class experience at Vertu MINI York.
It’s great to know that his no-pressure approach and clear, informative guidance helped you make a confident and informed decision. We’re also pleased to hear that the wider team contributed to such a positive experience.
I’ll be sure to pass on your kind words to Mark and the team.
Kind regards,
Matthew
Jack Nelson and Jack Bastow
Jack Nelson and Jack Bastow were very helpful, professional and reliable.
8 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your review. We're delighted to hear that Jack Nelson and Jack Bastow were helpful, professional and reliable throughout your experience. I'll be sure to pass on your kind feedback to them both.
Many thanks,
Chloe
Highly recommended
Professional, courteous and nothing was too much trouble. Highly recommended.
8 July 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi,
Thank you for your feedback.
It's great to hear that you found the team professional and courteous, and that nothing was too much trouble. We really appreciate your recommendation.
Kind regards,
Danielle
Trusted company
I found the whole process from start to finish of buying a car from Vertu, easy, relaxing, informative and looked after
15 June 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your wonderful feedback. We’re delighted to hear that the whole process of buying your car was easy, relaxing and informative from start to finish.
It’s great to know that you felt well looked after throughout your experience. We truly appreciate you choosing Vertu and taking the time to share your comments.
Kind regards,
Matthew
Cameron who is a member of the BMW…
Cameron who is a member of the BMW sales team in York, made this the best experience ever — no pushy tactics, just expert advice, clear pricing, and a smooth, friendly process.
Amazing experience and highly recommended.
They really go the extra mile.”
30 June 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your fantastic feedback. We’re delighted to hear that Cameron made your experience such a positive one with his expert advice, transparent approach and friendly service.
It’s great to know that you enjoyed a smooth, pressure-free journey throughout and felt the team went the extra mile. We truly appreciate your recommendation and will be sure to pass on your kind words to Cameron and the team at BMW York.
Kind regards,
Matthew
Reply from Vertu Motors - BMW York
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear you received great service from the team and found everyone friendly and approachable.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Great experience from walking through…
Great experience from walking through the door. I knew the car I wanted to look at and Tim took me through it in detail and ensured I had everything I needed. Top salesman and will definitely use again.
29 June 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your kind words! We're delighted to hear you had a great experience and that Tim was able to provide all the information and support you needed. Enjoy your new car, and we look forward to welcoming you back in the future! 🚗😊 Kind regards, Selina
Jessica very helpful very welcome
Jessica very helpful very welcome
helped us choose the right car
29 June 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
fantastic experience
Harry was especially great he was very knowledgeable and took his time to explain everything clearly,and always a smile.
everyone else was very friendly
great customer service.
29 June 2026
Unprompted review
Reply from Vertu Motors - BMW York
Thank you for your great feedback. We’re delighted to hear that Harry provided knowledgeable, clear support and took the time to explain everything with a friendly approach.
It’s also great to know the wider team made you feel welcome and provided excellent customer service.
Kind regards,
Matthew
Great experience
Great service, from booking an appointment to view, arriving for the test drive, agreeing the purchase and picking up the car to take home - the Staff were really great to deal with (Special thanks to Jack)
23 June 2026
Unprompted review
Reply from Vertu Motors - BMW York
Hi Tracey,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had a great experience at Vertu BMW York from start to finish.
It’s wonderful to know that everything — from booking your appointment and test driving, through to agreeing the purchase and collecting your car — went smoothly. We’re especially pleased to hear that the team made such a positive impression, and we’ll be sure to pass your special thanks on to Jack.
Your kind feedback means a great deal to us, and we’re so pleased you had such a positive experience. If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
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