Vertu Motors - Citroen Macclesfield Reviews 9

TrustScore 4.5 out of 5

4.3

Lyme Green Business Park, Winterton way, SK11 0LP Macclesfield, Cheshire, GB


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Rated 5 out of 5 stars

. . I never thought that I would ever own/drive a full EV . . But having booked an appointment for a test drive with Daniel Pentelow at VERTU Macclesfield, I was converted . . the whole concept and co... See more

Company replied

Rated 5 out of 5 stars

Dan and Jake made sure that the whole process went as smoothly as it could. Unfortunately the same could not be said for Stellantis's 'automated' systems which proved to be unwieldy and, with regard t... See more

Company replied

Rated 5 out of 5 stars

A big thank you goes to Tony from the used car sales team. I knew the car I wanted, and he politely and courteously helped facilitate the purchase. From the first touchpoint, to video view (very f... See more

Company replied

Rated 5 out of 5 stars

A smooth transition from wishing to purchase a vehicle through to taking delivery within a week. Very helpful friendly and caring staff.

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Citroen Macclesfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Lyme Green Business Park, Winterton way, SK11 0LP, Macclesfield, Cheshire, United Kingdom

  • 0330 108 5858

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

VERTU BYD . . are a fantastic team of friendly professionals.

. . I never thought that I would ever own/drive a full EV . . But having booked an appointment for a test drive with Daniel Pentelow at VERTU Macclesfield, I was converted . . the whole concept and cost savings to me made total sense.

1 May 2026
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Good afternoon Mike,

Thank you for your review. It’s great to hear that a test drive with Daniel helped change your view on going fully electric and that the concept and cost savings made sense for you. Daniel will be delighted to know his support and explanations made such a positive impact.

Kind regards,
Dean

Rated 5 out of 5 stars

Great advice

A smooth transition from wishing to purchase a vehicle through to taking delivery within a week. Very helpful friendly and caring staff.

14 April 2026
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Hi there,
Thank you for the lovely review. It’s great to hear your purchase and delivery were handled so smoothly, all within a week.
Really pleased the team came across as helpful, friendly, and caring throughout — that’s exactly what we aim for.
Kind regards,
Kerry

Rated 5 out of 5 stars

Dan & Chris were truly amazing

Dan & Chris were truly amazing. Nothing was too much trouble to make the whole process an enjoyable experience. I will 100% use them again

29 January 2026
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Jonathan was amazing

Jonathan was amazing. Not only is he a decent salesman, but he has a great sense of humour. Happy to buy another car from him again and recommend him

22 January 2026
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Good afternoon Beverley. Thank you so much for your kind words! We are so happy to hear that Jonathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Dan and Jake made sure that the whole…

Dan and Jake made sure that the whole process went as smoothly as it could. Unfortunately the same could not be said for Stellantis's 'automated' systems which proved to be unwieldy and, with regard to online signing, did not work.

22 December 2025
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Good morning, Jan .
Thank you so much for your kind words! We are so happy to hear that Dan and Jake were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Very professional and competent staff

22 December 2025
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

A pleasure to buy from you

A big thank you goes to Tony from the used car sales team. I knew the car I wanted, and he politely and courteously helped facilitate the purchase. From the first touchpoint, to video view (very funny!), to the final sign off, an absolute top man.

(A gem of an employee if the boss is reading this)

Turned what isn't usually a pleasure, to a pleasure

10 December 2025
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Hi Martin. Thank you so much for your wonderful feedback! We’re thrilled to hear that Tony made your car-buying journey such a positive and enjoyable experience. From the first touchpoint to the final sign-off, it’s great to know his professionalism and good humour stood out. We agree—he’s a real asset to our team, and we’ll be sure to share your kind words with him. Enjoy your new car, and we look forward to welcoming you again in the future! Kind regards, Kerry

Rated 5 out of 5 stars

Face to face help

Nice welcome by Zach who actually came and found me outside looking at different car's explained details and helped me choose my next car it really helps the older generation who can't do everything on line.

1 October 2025
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Hi Ian, Thank you so much for your kind words! We are so happy to hear that Zach was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

All the staff were brilliant especially…

All the staff were brilliant especially Daniel

4 September 2025
Unprompted review
Vertu Motors  - Citroen Macclesfield logo

Reply from Vertu Motors - Citroen Macclesfield

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

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