Amazing service from Luca and sales manager Tom at the Derby site! Always honest and not pushy with their sales tactics. Covered all questions and received great aftercare from the team!
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⭐⭐⭐⭐⭐ Outstanding, pressure-free service from Andrew! We recently took our Cupra Formentor in for a service and ended up looking around the showroom. Andrew approached us warmly, offered... See more
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Very friendly and efficient service. Everything was clearly explained. Delivery and handover of car wasn’t rushed and Scott answered all my questions knowledgeably
Company replied
The staff we had communication with were good, friendly and resourceful. There is a LOT of bumph and paperwork to be covered with the finance issues, which takes a lot of patience - on both sides. E... See more
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Company details
About Vertu Motors - CUPRA Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Locomotive Way, Pride Park, DE24 8PU, Derby, Derbyshire, United Kingdom
- 0330 108 8131
4.7
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Very friendly & helpful staff.
Very friendly staff. Helpful in helping me decide on which car to go for. Administration very straight forward. Follow up call once I'd taken the car home.
28 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Maureen,
Thank you for your feedback. It’s great to hear you found the team friendly and helpful when choosing the right car, and that everything from the administration to the follow‑up call was straightforward and well handled. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Great Experience
Great experience throughout trading my vehicle in and purchasing an electric vehicle. Special thanks to Andy for his patience considering I was making the drive from Scotland.
30 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Araron
Thank you for your lovely feedback. We're delighted to hear that you had a great experience trading in your vehicle and purchasing your electric vehicle. A special thank you for recognising Andy — it’s wonderful to know his patience and support made the process smooth for you, especially with such a long journey from Scotland.
Your kind comments are truly appreciated.
Kind regards
Dawn
Brilliant customer service
Brilliant customer service
Andy was excellent in all aspects for us on our new vehicle order placement and collection 👍🏼
21 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Mohammed,
Thank you for your feedback. I’m really pleased to hear you received brilliant customer service and that Andy supported you so well throughout both the order placement and collection of your new vehicle. It’s great to know everything went smoothly for you.
Thank you for choosing CUPRA Derby and for taking the time to share your experience.
Kind regards,
Dean
Brought a car I liked and was happy…
Brought a car I liked and was happy with the service. Since then, I regret it. I've had so many phonecalls and emails to follow up, speak about service plans, requesting I leave a review...
Just leave me alone!
1 May 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Katie,
Thank you for taking the time to leave your review. We’re pleased to hear that you were happy with the service you received and with your new car.
We’re sorry to hear that you feel frustrated by our follow-up process. As part of our customer care, we do make follow-up calls and send emails to ensure our customers are happy with their vehicle and experience. We also contact customers regarding service plans that may not have been taken out at the point of sale or collection, as we aim to make sure all available options and support are offered.
However, we do appreciate your feedback and apologise if our contact has felt overwhelming. We will certainly endeavour to leave you to enjoy your new car moving forward.
If you do experience any issues or if there is anything further we can help with, please do not hesitate to contact me directly on 01332 399000.
Kind regards,
Mark Dethick
General Manager
Great experience at Cupra
Great experience at Cupra. Really helpful and informative service from Andy.
We’re happy with all elements of information provided, test drive and finance information.
25 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your feedback. We’re delighted to hear that you had a great experience at Cupra and that Andy provided such helpful and informative service. It’s great to know you were happy with all aspects of the process, including the information provided, the test drive, and the finance options.
Kind regards,
Matthew
Possibly the best experience I’ve had…
Possibly the best experience I’ve had with a dealership. I visited and purchased a car last week, my rep was Fitz and he made the process as easy as buying a car can be. Had a minor issue with the cable but this was sorted no questions asked. I’ll be back for another car in the future.
10 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Andrew
Thank you for your fantastic feedback. We're delighted to hear this was possibly the best experience you’ve had with a dealership. It’s great to know that Fitz made the process as easy as possible when purchasing your car, and that when a minor issue did arise, it was sorted quickly and without any fuss.
We really appreciate your kind words and are pleased to hear you’d return to us again in the future — that means a great deal to the team.
Kind regards
Dawn
I had a great experience purchasing my…
I had a great experience purchasing my car from Vertu Motors, especially as this was my first time buying a car.
The whole process was smooth and well organised, and the team worked very well together. Everyone was helpful and responsive throughout, answering my questions clearly and making sure everything was ready before collection.
I also appreciate their support with a few follow-up queries after the purchase. Overall, a very positive experience and I would definitely recommend them.
9 April 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Tracy
Thank you for your lovely feedback. We're delighted to hear that your first car‑buying experience with Vertu Motors was such a positive one. It’s great to know the whole process was smooth, well‑organised, and supported by a helpful, responsive team who clearly answered your questions and ensured everything was ready for collection.
We also really appreciate your comments about the follow‑up support — we’re always here to help, even after you’ve driven away. Thank you again for your kind words and your recommendation.
Kind regards
Dawn
Helpful and an easy purchase
I phoned up and spoke to Ryan in sales and he answered all questions and then sent a video of the car.From this i put a deposit on the car as the deal was very fair. I picked up the car and noticed an issue which has been sorted so all good thankyou.
23 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Richard,
Thank you for taking the time to leave this great 5‑star review. We’re delighted to hear that Ryan was able to support you so well — answering all your questions and sending a video to help you feel confident in your decision.
It’s great to know that you felt the deal was fair and that you were happy to proceed with your purchase. We’re also pleased that the issue you noticed when collecting the car was resolved quickly for you — your satisfaction is really important to us.
Thank you again for choosing Vertu CUPRA Derby. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza.
Returning customer for the fifth time
I have just taken delivery of my fifth car from Vertu Cupra Derby (previously Bristol Street Seat). Having done business with this dealership for the last several years tells of my ongoing confidence in them and the service I always receive.
My most recent purchase was handled by Andrew Lawrence, who also looked after me for my last purchase. He was friendly while also being efficient and professional. A credit to the dealership!
Looking forward to doing future business!
11 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Donald,
Thank you so much for leaving such a fantastic 5‑star review, and for your incredible loyalty over the years. Taking delivery of your fifth car from Vertu CUPRA Derby is a wonderful milestone, and we’re truly grateful for the continued trust and confidence you’ve placed in the dealership.
It’s brilliant to hear that Andrew Lawrence once again provided friendly, efficient, and professional service throughout your latest purchase. He’ll be delighted to know he’s made such a positive impact — your kind words really do mean a lot.
We’re thrilled that your experience has remained consistently excellent, and we look forward to supporting you for many more years and many more cars to come.
Thank you again for your ongoing support. Enjoy your new CUPRA!
Kind regards,
Liza.
Had a great experience buying my new…
Had a great experience buying my new car, Andrew Lawrence was superb, he was so helpful and knowledgeable, would definitely recommend friends and family
19 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Dominic,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had a great experience purchasing your new car from Vertu CUPRA Derby.
It’s wonderful to know that Andrew Lawrence provided superb service, offering helpful and knowledgeable support throughout your visit. Feedback like yours means a great deal to the team, and we truly appreciate your recommendation to friends and family.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Andy Lawrence was exceptional.
Andy Lawrence was exceptional, helpful and professional. The whole experience of buying my car was a good one and I would recommend Vertu Seat Derby to anyone looking for a new or used car.
13 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Catherine,
Thank you so much for your fantastic 5‑star review. We’re delighted to hear that Andy provided exceptional, helpful, and professional service throughout your car‑buying experience. It’s wonderful to know the whole process was a positive one and that you would recommend Vertu CUPRA Derby to others looking for a new or used car.
We truly appreciate you taking the time to share your feedback and hope you enjoy every moment with your new vehicle.
Kind regards,
Liza
Excellent experience
I’ve dealt with this branch on previous occasions and have always found the team to be welcoming, friendly, and very helpful.
I’d like to give a special mention to Ben Tomlinson, who was excellent throughout the purchase of my new vehicle. He kept me updated at every stage of the process and made everything straightforward and stress-free.
It’s been a real pleasure working with you again for my second vehicle purchase from the branch. A big thank you to Ben and the whole team, I absolutely love my new car!.
6 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your fantastic review. We're delighted to hear that you’ve consistently had such positive experiences with the team and that their welcoming, friendly, and helpful approach keeps you coming back.
A special thank you for highlighting Ben Tomlinson — it's wonderful to hear that he guided you through your new vehicle purchase with clear communication, regular updates, and a stress‑free process. We’re thrilled that your second purchase with us has been just as enjoyable as the first, and even more pleased to hear how much you’re loving your new car.
Thank you again for your loyalty and your kind words to Ben and the whole team.
Kind regards,
Matthew
the service was excellent
the service was excellent very friendly we felt really comfortable all the staff were polite and helpful
2 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your lovely review. We’re delighted to hear you received excellent service and felt so comfortable during your visit. It’s great to know the team were friendly, polite and helpful throughout. We really appreciate your feedback.
Kind regards,
Keith
They was very welcome and friendly also…
They was very welcome and friendly also helpfully
2 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Leanne,
Thank you so much for your lovely 5‑star review! We’re really pleased to hear that the team at Vertu CUPRA Derby were welcoming, friendly and helpful during your visit. Your feedback is greatly appreciated.
Kind regards,
Liza
Good customer service who allowed time…
Good customer service who allowed time to explain everything..and didnt feel rushed into making a decision.
1 March 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your thoughtful review. We’re really pleased to hear that you received good customer service and felt everything was explained clearly. It’s great to know you didn’t feel rushed and had the time you needed to make a confident decision.
Kind regards,
Matthew
Very helpful throughout the process
27 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi William,
Thank you for your 5‑star review. We’re delighted to hear that our team at CUPRA Derby were helpful throughout the process. Your feedback is greatly appreciated.
Kind regards,
Liza
We absolutely love our new car
We absolutely love our new car , Andrew was very helpful and friendly and explained everything and made sure we was happy . Thankyou so much.
27 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Anita,
Thank you for the lovely 5‑star review. We’re so pleased to hear how much you’re loving your new car and that Andrew made the whole experience friendly, clear and reassuring. It’s great to know he took the time to explain everything and ensure you were completely happy.
Thank you again for your kind words.
Kind regards,
Kerry
Excellent service in every way
Andrew Lawremce was excellent in every respect helpful, friendly and very nice, a pleasure to business with.
25 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your kind feedback! We’re delighted to hear that Andrew Lawrence was excellent in every respect. It’s great to know you found him helpful, friendly and a pleasure to do business with. We’ll be sure to pass on your appreciation.
Kind regards,
Keith
Really friendly
Really friendly, patient salesperson. Not pushy at all. Would highly recommend him if you need help choosing a car, his name is Ryan
24 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your great review. I’m delighted to hear Ryan was friendly, patient, and completely pressure‑free while helping you choose the right car. Your recommendation means a lot.
Kind regards, Keith
My experience at vertu cupra was…
My experience at vertu cupra was amazing from the very start to the minute I drove off in my new car. Ryan was absolouty incredible at helping me choose the right car he’s very polite and welcoming, he’s fast with applications and definitely deserves more from his job, he goes above and beyond, what a great guy!. I would definitely recommend getting your new car from these guys as there is no messing around I am 110% more than happy with the way I was dealt with and will definitely going back to cupra for my next vehicle. :)
23 February 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your fantastic review. We're delighted to hear that your experience at Vertu CUPRA was amazing from start to finish. It’s great to know Ryan helped you choose the right car with his polite, welcoming and efficient approach — he truly goes above and beyond, and he’ll be thrilled to receive your praise.
We really appreciate your recommendation and are so pleased you’re 110% happy with your new car. We look forward to welcoming you back for your next CUPRA!
Kind regards,
Keith
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