Car is great, sales guy helpful and got everything sorted in the end, but the call centre that fronts Vertu (which you get even when you ring the local number for the dealership) is dreadful. Don't pu... See more
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It was super easy and stress-free to buy my new vehicle through Vertu Bradford. Dan Mitchell assisted me throughout the whole process and he was very patient with me during the handover day! I would... See more
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All staff were professional, helpful and friendly when helping me find a new car. The specific sales person looking after me, Louie, kept me informed of the process (car came from a different part of... See more
Company replied
Fantastic experience at Vertu Motors Bradford! I recently purchased my car from Vertu Motors in Bradford, and the service from start to finish was exceptional. A massive thank you to Liv and Pa... See more
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Company details
About Vertu Motors - Dacia Bradford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Thornton Road, BD1 2EP, Bradford, West Yorkshire, United Kingdom
- 0330 108 8187
4.6
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest staff and did not feel pressured…
Honest staff and did not feel pressured to buy.
29 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your review. We're delighted to hear you found our team honest and approachable, and that you felt comfortable throughout the buying process without any pressure.
Many thanks,
Chloe
stress-free experience, great customer service
It was super easy and stress-free to buy my new vehicle through Vertu Bradford. Dan Mitchell assisted me throughout the whole process and he was very patient with me during the handover day! I would definitely recommend them
21 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Good afternoon Juliana,
Thank you for your wonderful feedback, it’s fantastic to hear buying your new vehicle was such an easy and stress-free experience. We’re delighted Dan provided great support throughout the process and was so patient during handover, ensuring you felt comfortable and confident every step of the way. We really appreciate your recommendation.
Kind regards,
Dean
Car is great but back office is very hard to deal with
Car is great, sales guy helpful and got everything sorted in the end, but the call centre that fronts Vertu (which you get even when you ring the local number for the dealership) is dreadful. Don't publish local dealership numbers if you are diverting it to a faceless call centre. Publish a call centre number and then I know to avoid it.
16 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
I had the best experience when l was…
I had the best experience when l was buying my new car.The staff there was kind and patient enough to help me make the best decision suitable for me.Louie took me out for a test drive and took time to show me the features of my new edition vehicle ,yes that’s right my new ‘EDITION ‘ Nissan juke pulse.I would really like to thank the staff at Vertu Nissan in Bradford Rebecca,Andrew , Louie you are the best.Keep doing what you do…..
Hope
11 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your wonderful feedback, Hope.
We’re delighted to hear that you had such a positive experience when purchasing your new Nissan Juke. It’s fantastic to know that the team took the time to help you make the right decision and ensured you felt supported throughout the process.
A special thank you for recognising Louie, who helped with your test drive and took the time to explain all the features of your new Edition vehicle. We’re also pleased to hear that Rebecca and Andrew contributed to making your experience such a memorable one.
We hope you continue to enjoy your new Nissan Juke, and I’ll be sure to pass on your kind words to Louie, Rebecca, Andrew and the team at Vertu Nissan Bradford.
Kind regards,
Matthew
At ease all the time with Steve and…
At ease all the time with Steve and made the whole process easy to buy a new car
8 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Hi C Clifford,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Steve made you feel at ease throughout the entire process and helped make purchasing your new car a simple and enjoyable experience. Creating a relaxed, friendly environment where customers feel comfortable and supported is exactly what we strive for.
Your kind feedback will mean a great deal to Steve, and we'll be sure to pass on your comments to him and the team at Dacia Bradford.
Thank you again for choosing Vertu Motors. We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
New car
All staff were professional, helpful and friendly when helping me find a new car. The specific sales person looking after me, Louie, kept me informed of the process (car came from a different part of the country) and gave his time to help me through this process. I felt listened to and that I got a fair deal, trade in for my old car. Louie was thorough in handing over the new car and nothing was too much trouble.
7 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Good afternoon Fiona,
Thank you for your wonderful feedback, it’s great to hear Louie provided such helpful and attentive support throughout your journey. We’re pleased he kept you informed every step of the way, ensured everything ran smoothly, and took the time to make the handover thorough and straightforward. It’s fantastic to know you felt listened to and were happy with your part exchange experience.
Kind regards,
Dean
Fantastic experience at Vertu Bradford
Fantastic experience at Vertu Motors Bradford!
I recently purchased my car from Vertu Motors in Bradford, and the service from start to finish was exceptional. A massive thank you to Liv and Paul for making the entire process so smooth, straightforward, and stress-free.
From my initial enquiry right through to handing over the keys, they were both professional, friendly, and incredibly helpful, answering all my questions without any pressure.
If you're looking to buy a car here, ask for Paul and Liv. Highly recommended!
3 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Hi Bhavesh,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re absolutely delighted to hear that you had an exceptional experience with Dacia Bradford.
It’s wonderful to know that Liv and Paul made the entire process smooth, straightforward, and stress-free from your initial enquiry right through to collecting your new car. Providing a professional, friendly, and pressure-free experience is exactly what we strive for, so it’s fantastic to hear that they were able to answer all of your questions and support you every step of the way.
Your kind comments about Liv and Paul will mean a great deal to them, and we’ll be sure to share your feedback with both of them and the wider team.
Thank you also for your recommendation. Feedback like yours is greatly appreciated and helps give confidence to future customers considering their next vehicle purchase.
We hope you enjoy many happy miles in your new car, and thank you again for choosing Dacia Bradford.
Kind regards,
Liza.
Zero customer service once you have bought a car
I have had a very bad experience after purchasing a second hand Dacia Duster Extreme (low mileage and within warranty) off the Vertu Renault Garage at 111 Thornton Road, Bradford on Mon 27 July 2026.
Before I even got home there was a problem with the cars navigation system, I contacted Dacia support the following day, who said it needs a factory reset but were unable to help talk me through it as the screen has an 'Admin 1' feature locking me out (this was the previous owner).
I called Vertu Renault Garage at Bradford and asked if they could get hold of the number as the person had traded in his Dacia for another. They told me they had never heard of that problem. Really? It is quite a common fixture on new cars. There was no response to my request for help. I spoke to another person about the problem. He didn't get back to me either. I Emailed one of them as a reminder and another manager and also the workshop people (I also left a voicemail message with the latter). All these people ignored me. Message after message got no reply. Including further Emails.
I spoke with Dacia support again this morning (who were helpful again) and they said the factory reset should have been a standard thing with a second-hand car. To date now (03 August) I have not had any response to my phone messages or emails. It appears the people in Bradford Vertu are happy to sell a car but the after sales help is none existent. They won't do anything to help me with the problem they have caused by their incompetence. The attitude is we've sold it so sod off and hard luck mate.
Avoid these people at all costs, it has been a nightmare. I spent hours over a week trying to get through to them and the problem is still not fixed.
31 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Good afternoon. Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide your details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1P0308 Kind regards, Dean
Very happy five star!!!!
1 August 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your feedback. We're delighted to hear you had a five-star experience and that you're so happy with the service you received.
Many thanks,
Chloe
Great experience purchasing my new…
Great experience purchasing my new Dacia biggster from Vertu motors Bradford. Every one was most helpful. And Dan our sales person was great and very patient with us.
29 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a great experience purchasing your new Dacia Bigster from Vertu Bradford. It’s wonderful to know that everyone was so helpful throughout the process and that Dan provided such patient and attentive support.
We’re especially pleased that Dan helped make your experience smooth and enjoyable, ensuring you felt fully supported every step of the way.
We hope you enjoy your new Dacia Bigster and thank you for choosing Vertu.
Kind regards,
Matthew
Hardly ever posted a review in my life…
Hardly ever posted a review in my life but feeling bitterly disappointed this evening at our Dacia Bradford experience. Don't wish to engage publicly but would like to discuss, and can see that you appear to respond to reviews. Perhaps an opportunity to restore our faith. Let's see . . . .
24 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Hi Mr ridley, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MR2507 Kind regards, Keith
Great customer service from start to…
Great customer service from start to driving away. Staff was very helpful.
23 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your kind review.
We are delighted to hear that you received great customer service from start to finish and that our team was so helpful throughout your experience. Making the process smooth, easy, and enjoyable for our customers is exactly what we strive for.
Thank you for choosing Vertu Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Great customer service
21 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Hi Craig,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that you received great customer service from the team at Dacia Bradford.
Your feedback is greatly appreciated, and we’re pleased that your experience was such a positive one.
Kind regards,
Liza.
I had an excellent service experience…
I had an excellent service experience at Bradford Vertu, with my recent visit.
I got an unexpected bill, but had everything explained to me, which I was happy with.
Excellent staff in the service team.
I will always callbout Dan the sales person, had a catch up with him and I'll be back next year to buy a new car again.
1 July 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Hi Mav,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Dacia Bradford. It’s great to know everything was explained clearly and that the service team looked after you so well throughout your visit.
Thank you also for your kind words about Dan – we’ll be sure to pass them on. We look forward to welcoming you back when it’s time for your next car.
Kind regards,
Kerry
Great experience - Ben helped us out.
Ben was very friendly, helpful, and knowledgeable. He went through all the details, and helped me find the perfect car for me. Ben went above and beyond. I'd recommend him to anybody going to the Bradford branch. 5*****
26 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Hi Jamie,
Thank you for your fantastic 5-star review!
We’re delighted to hear Ben provided such a friendly, helpful and knowledgeable experience. It’s great to know he took the time to explain everything and helped you find the perfect car, going above and beyond along the way.
We’ll be sure to pass on your kind feedback to Ben, and thank you for your recommendation.
Kind regards,
Kerry
Liv was brilliant and made sure she…
Liv was brilliant and made sure she communicated effectively throughout the whole process
29 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Good morning Jenny,
Thank you for your lovely feedback, it’s great to hear Liv communicated so effectively and kept you informed throughout the whole process.
Kind regards,
Dean
Amazing company
Amazing company I walked in stressed and walked out happy, Dan was amazing explaining everything to me and was honest kept me updated with everything. All the other are amazing to happy and make you feel comfortable,
30 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Nissan Juke
I recently purchased a Nissan Juke from Vertu Nissan Bradford, and I couldn't be happier with the service I received from Alex Sorley. From the moment I walked in, Alex was welcoming, friendly, and professional. He made the whole process straightforward and completely stress free, with no pressure at any stage.
He took the time to answer all my questions, kept me updated throughout, and made sure everything was ready for collection. The Nissan Juke was presented in excellent condition, and the handover was smooth and well explained.
Excellent customer service from start to finish. I would highly recommend Alex Sorley to anyone looking to purchase a car from Vertu Nissan Thornton Road. Thank you again for making it such a positive experience!
30 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your fantastic feedback. We’re delighted to hear that Alex provided such welcoming, friendly and professional service, making your purchase straightforward and completely stress-free.
It’s great to know he kept you well informed throughout and ensured everything was ready for a smooth handover, with your Nissan Juke presented to a high standard. We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Matthew
Absolute fantastic service from Steve…
Absolute fantastic service from Steve great experience on my visit to showroom .everything was perfect no hassle at all
29 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your fantastic feedback. We’re delighted to hear that Steve provided such a great experience during your visit and that everything was smooth and hassle-free.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Excellent car deal from dan
Dan made the whole process really straight forward and stress free, and he explained every step to me carefully inviting any questions i might want to ask at any time.
18 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Bradford
Thank you for your great feedback. We’re delighted to hear that Dan made the process straightforward and stress-free, taking the time to clearly explain each step and answer any questions.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
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