I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car. I asked for a “waiting” service. Sophie Nicholson was excellent. She kept me fully informed throug... See more
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Bought a nearly new car from the dunfermline branch. Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommo... See more
Company replied
We were treated very well at Vertu in Dunfermline. Lucy was a complete professional. She knows her stuff! We never felt rushed into making decisions and were given private space to process our th... See more
Company replied
Easy process in ordering new car. Felt comfortable from first visit to collection. Excellent sales service without being pushy in the least. I’d certainly use again
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 2367
4.7
Excellent
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A suitable replacement
Gary was very understanding and most helpful during our visit.
25 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Made to feel welcome with no pressure…
Made to feel welcome with no pressure from sales people,very relaxed atmosphere and always checking to see if they are giving you time to choose the right options,all the sales people in the showroom involved and very knowledgeable,5star service.
8 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your fantastic feedback. We’re delighted to hear that you felt welcome from the moment you arrived and enjoyed the relaxed, pressure-free atmosphere.
It’s great to know the team gave you the time and support needed to make the right choice, and that their knowledge and customer-focused approach made such a positive impression. We truly appreciate your 5-star recommendation.
Kind regards,
Matthew
Great customer care
Great customer care , very efficient and quick delivery of my new vehicle a very friendly and helpful staff .
26 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning.
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such great customer care and that everything was handled efficiently with a quick delivery. It’s wonderful to know the team were friendly and helpful throughout.
We really appreciate your kind feedback and hope you enjoy your new vehicle!
Kind regards,
Kerry
Excellent experience!
Excellent experience with buying a new Dacia Duster and trading in old car at Dunfermline Branch. Staff extremely helpful and friendly and Gary went above and beyond in customer assistance and general support. Highly recommended!
17 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great customer service.
visited the show room twice,both times the sales staff couldn`t do enough for me,One stood out in particular,his name is Gary Banintyne,i am 76years old and right away he put me at ease regarding technology,over the course of the two weeks it took to buy my new car he was an immense help to me,so thank you once again Gary.
12 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your lovely review. We’re so pleased both visits were met with such helpful service. Gary will be delighted to know he made the process easier and supported you throughout your purchase. Your kind words mean a great deal. Many thanks, Chloe
Can't fault Vertu Motors
Can't fault Vertu Motors - Odette was 'above and beyond' in understanding what we were looking for. Professional, courteous, which made an altogether pleasant car buying experience. No pressure but a consensual, friendly environment.
11 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning Lilian,
Thank you for your review. It’s great to hear that Odette went above and beyond to understand what you were looking for and provided such professional and courteous support. Creating a friendly, pressure‑free environment really makes a difference, and we’re delighted you had such a pleasant car‑buying experience.
Kind regards,
Dean
Very efficient and friendly Erin, James and Craig very helpful and a very warm welcome
Very efficient and friendly Erin, James and Craig made us very welcome and very helpful.
11 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your kind feedback. We’re delighted to hear that Erin, James and Craig made you feel so welcome and provided such friendly and efficient service.
I’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew
Bought a nearly new car from the…
Bought a nearly new car from the dunfermline branch.
Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommodate my budget, she offered a wide range of nearly new cars that suited me before I finally opted for the one I bought, all through the process she was very professional and understanding that I am not a car expert and gave me good advice along the way, I would recommend visiting if you are looking for another car.
Ask for Odette to be your assistant.
30 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Gordon,
Thank you for taking the time to share your experience. It’s great to hear how welcome you felt and that Odette took the time to understand your needs and budget, offering a range of options before helping you find the right car. I’m pleased the process felt professional and supportive, especially as you explored your choices.
We really appreciate your recommendation and hope you’re enjoying your new car.
Kind regards,
Dean
Easy process in ordering new car
Easy process in ordering new car. Felt comfortable from first visit to collection. Excellent sales service without being pushy in the least. I’d certainly use again
3 June 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your kind review!
We’re so pleased to hear that you found the process of ordering your new car easy and comfortable from your first visit right through to collection. It’s especially great to know that you felt well looked after without any pressure—that’s exactly the experience we aim to provide.
Your feedback means a lot to us, and we’re delighted you’d choose to use our service again. We hope you enjoy your new car and look forward to welcoming you back in the future!
Kind regards,
Keith
Great to deal with experienced staff
All staff informative, interested, helpful and professional.
30 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Thank you for your lovely feedback. We’re delighted to hear that you found all the staff informative, interested, helpful and professional. It’s wonderful to know your experience was so positive.
Many thanks,
Chloe
Great experience
Gemma couldn't have been more helpful and friendly, keeping us up to date through the whole process, and making the handover very straightforward.
29 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good afternoon Yvonne,
Thank you for your review. It’s great to hear that Gemma was so helpful and friendly, keeping you updated throughout and making the handover straightforward. Your feedback is really appreciated.
Kind regards,
Dean
Viala was great and very helpful very…
Viala was great and very helpful very cheerful. Would highly recommend
23 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Angela,
Thank you for your fantastic review! We’re delighted to hear Viala provided such great service and made your experience so helpful and cheerful.
We’ll be sure to pass on your kind words — your recommendation really means a lot to us.
Kind regards,
Kerry
My new hyundai.
The staff was, friendly, knowledgeable, and helpful. Our purchase and trade-in all went smoothly. Cannot fault LUCY and VERTU
13 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you found the staff friendly, knowledgeable, and helpful throughout your visit. It’s great to know that both your purchase and trade‑in went smoothly.
A special thank you for mentioning Lucy — your kind words will mean a great deal to her and the Vertu team. We’re delighted you had such a positive experience.
Kind regards
Dawn
I had my Vauxhall Mokka in for its first service
I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car.
I asked for a “waiting” service.
Sophie Nicholson was excellent. She kept me fully informed throughout my wait. Really friendly and has a welcoming manner.
Thank you.
14 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you for your lovely feedback. We're delighted to hear that your first service experience at Vertu Dunfermline was such a positive one. It’s great to know that Sophie Nicholson kept you fully informed throughout your wait and made you feel welcome with her friendly manner.
We really appreciate you taking the time to share your experience — your kind words will mean a lot to Sophie and the team.
Kind regards
Dawn
Vertu Dunfermline
Everyone at Vertu Dunfermline was really helpful and enthusiastic about every step of my car buying process from start to finish.
24 April 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that everyone at Vertu Dacia Dunfermline was helpful and enthusiastic throughout every step of your car‑buying journey.
Providing support, positivity and great service from start to finish is exactly what we aim for, so your feedback really means a lot to the whole team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
We had a very pleasant experience with…
We had a very pleasant experience with Gary in Dunfermline. Didn't try to oversell which would have switched me off right away. Instead he listened to our needs, answered our questions and any concerns (and we had a few) honestly. In the end it was an easy decision to make. Thanks again Gary.
1 May 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi James
Thank you for your lovely feedback. We're delighted to hear that you had such a pleasant experience with Gary in Dunfermline. It’s great to know that his honest, no‑pressure approach made you feel comfortable, and that he took the time to listen to your needs and address all your questions and concerns.
We’re especially pleased that his openness helped make your decision an easy one — that’s exactly the experience we aim to provide. Your kind words will mean a great deal to Gary and the team.
Thanks again for sharing your experience.
Kind regards
Dawn
Returning customer
I've come back to this garage as I always feel so comfortable. There's no pushy tactics and nothing is too much trouble.
24 April 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Good morning Rhiannah,
Thank you for coming back and for sharing such lovely feedback. It’s great to hear that you continue to feel comfortable and supported, and that the friendly, no‑pressure approach makes such a difference to your experience. Knowing that nothing feels like too much trouble really means a lot.
Kind regards,
Dean
Excellent service from professional…
Excellent service from professional staff. Nice to have female sales staff and management, until recently I think rare in this business. A small misunderstanding resulting in a change to payment was smoothed over generously with some complimentary extras. All very, satisfactory - would recommend.
17 April 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Dear Katharine,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you received excellent service from our professional team, and we particularly appreciate your kind comments about our sales staff and management.
We’re pleased that the small misunderstanding was resolved to your satisfaction and that we were able to put things right for you. Customer care is very important to us, and feedback like yours reassures us that we’re on the right track.
Thank you again for your recommendation – we look forward to welcoming you back to Dacia Dunfermline in the future.
Kind regards,
Liza
Very polite
Very polite, and easy to approach, The sales person who assisted us with the Purchase of our new car, was very helpful and knowledgeable of the car we bought,
2 April 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Jackie,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that your experience at Vertu Dacia Dunfermline was such a positive one.
It’s wonderful to know that the salesperson who supported you was polite, approachable, and knowledgeable about your new car. Your feedback means a great deal to the team, and we truly appreciate you sharing it.
If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Every single person that we spoke to…
Every single person that we spoke to was friendly and very helpful. Not pushy in the slightest, and very knowledgeable. Explained all our options as we originally were looking at paying cash but went for PCP as it seems to be the better option. Also went in looking for maybe a 2023/2024 plate car, came away with the brand new Dacia Bigster!
The process was easy, they answered all the questions we had, made us feel totally at ease, can’t recommend them enough. Also great Latte and hot chocolate!
Special praise has to go to Shaun/Sean who was the first person to assist, then John and Scott. Brilliant team of people, and we love the car! Thankyou once again for being great at what you do.
Julie and Russell
14 March 2026
Unprompted review
Reply from Vertu Motors - Dacia Dunfermline
Hi Julie and Russell,
Thank you so much for leaving such an outstanding 5‑star review. We’re absolutely delighted to hear about your fantastic experience at Vertu Dacia Dunfermline.
It’s wonderful to know that every member of the team you spoke with was friendly, helpful, knowledgeable, and never pushy — exactly the kind of environment we aim to create for our customers. We’re thrilled that the team were able to clearly explain your finance options, helping you make the choice that suited you best.
It’s also brilliant to hear that you initially came in looking for a 2023/2024 model but drove away with a brand‑new Dacia Bigster — what an exciting upgrade! We’re pleased that the whole process felt easy, that all your questions were answered, and that you felt completely at ease throughout your visit.
Your kind words about Shaun/Sean, John, and Scott mean so much. We’ll be sure to share your praise with them — they’ll be delighted to know the positive impact they had on your experience. And we're glad you enjoyed the latte and hot chocolate too!
We’re over the moon that you love your new car, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help.
Thank you again for such a thoughtful review — it really made our day.
Kind regards,
Liza.
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