Very friendly and very helpful jack from the York showroom was great guided me through the process of buying the car from start to finish would definitely recommend
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The agent I delt with (Jack) at Vertu Motors Clifton York was first class, he explained things in a way I perfectly understood, and kept me up to date on how things were going. When I came to collect... See more
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Good communication and excellent support from sales manager, Marcus. But I later discovered that the car!s back screen wash fluid isn’t flowing and my phone navigation screen doesn’t show on my dash... See more
Company replied
Katie Pulleyn was my sales person at Vertu Dacia York. she was professional and friendly through every stage of my purchase. arranging for the car to be delivered from Exeter to York, the test drive,... See more
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Company details
About Vertu Motors - Dacia York
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Clifton Moor Gate, YO30 4WR, York, North Yorkshire, United Kingdom
- 0330 108 8699
4.7
Excellent
32 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and very helpful jack …
Very friendly and very helpful jack from the York showroom was great guided me through the process of buying the car from start to finish would definitely recommend
26 May 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Brian,
Thank you for your feedback. I’m really pleased to hear Jack provided such a friendly and helpful service and guided you through the process from start to finish.
We really appreciate your recommendation.
Kind regards,
Danielle
Friendly and professional service with…
Friendly and professional service with no pressure applied to the sale. It was a pleasant buying experience with Cameron getting top marks. Would definitely recommend and will use again.
22 May 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you for the great feedback. We’re delighted to hear you had such a pleasant, pressure‑free experience and that Cameron looked after you so well. Your recommendation means a lot.
Many thanks,
Chloe
From stat to finish matt helped me get…
From stat to finish matt helped me get my renault arkana very helpful and friendly
16 May 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Wayne,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Dacia York.
It’s great to know that Matt looked after you so well from start to finish, providing helpful and friendly service throughout your journey to getting your Renault Arkana. He’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
A very smooth service
A very smooth service, friendly and helpful. Jess was fantastic and really went the extra mile! Great communications and thorough explanations- Thankyou
13 May 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Jeanne
Thank you for your lovely feedback. We're delighted to hear that you had such a smooth experience and found the team friendly and helpful throughout. A special thank you for mentioning Jess — it’s fantastic to know she went the extra mile, kept communication clear, and provided thorough explanations along the way.
Your kind words are truly appreciated.
Kind regards
Dawn
Jess was absolutely amazing from the…
Jess was absolutely amazing from the start to finish. I have autism and Jess was able to communicate clearly with me, and show me how to operate the full car before leaving. Thank you for being so amazing.
9 May 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Mel,
Thank you for your wonderful review. We’re delighted to hear that Jess provided such amazing support from start to finish.
It’s especially great to know she communicated clearly and took the time to make sure you felt confident using your new car before leaving. That level of care and understanding really means a lot.
We truly appreciate you taking the time to share your experience.
Thank you, Danielle
brilliant Team
The agent I delt with (Jack) at Vertu Motors Clifton York was first class, he explained things in a way I perfectly understood, and kept me up to date on how things were going. When I came to collect he sat with me showing me all the technicle things ,it was a great experiance .10 out of 10 Jack I look forward to dealing with you in the future.
28 April 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Good afternoon Terry,
Thank you for your review. It’s great to hear that Jack explained everything clearly, kept you well informed, and took the time to go through all the technical details on collection. Your 10 out of 10 feedback will mean a great deal to him, and we’re pleased you’re looking forward to dealing with him again.
Kind regards,
Dean
Reply from Vertu Motors - Dacia York
Good morning Julie,
Thank you for your review. We’re delighted to hear everything was excellent from start to finish and really appreciate you taking the time to share your feedback.
Kind regards,
Dean
Our purchase went very smoothly and…
Our purchase went very smoothly and colby our sales representative helped in every way and went the extra mile to get us a great deal drove our new car away in a matter of days very happy with virtu dealership and my car
Thank you
Regards Dennis and Karen
15 April 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you very much for taking the time to share your feedback. We’re delighted to hear that your purchase went so smoothly and that Colby went the extra mile to help secure you a great deal. It’s fantastic to know that everything came together quickly and that you were able to drive away in your new car within just a few days. Your kind words about the Vertu dealership and your overall experience are greatly appreciated, and I’ll be sure to pass your thanks on to Colby. We hope you enjoy many happy miles in your new car.
Kind regards,
Keith
Reply from Vertu Motors - Dacia York
Good afternoon
Thank you for your feedback. We’re pleased to hear you found the service quick, easy and hassle‑free at Dacia York.
Kind regards,
Dean
Katie Pulleyn was my sales person
Katie Pulleyn was my sales person at Vertu Dacia York. she was professional and friendly through every stage of my purchase. arranging for the car to be delivered from Exeter to York, the test drive, service check and final collection (she even came in on her day off to complete the sale.) Supported by a good manager and team. on the 10th,11th and 19th March 2026. I will certainly consider buying from there again.
10 March 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Tony
Thank you for sharing your feedback. I am so pleased to hear that Katie looked after you so well throughout your purchase at Vertu Dacia York. From arranging the car delivery to your test drive, checks and final collection, it is clear she went above and beyond, and she will be delighted to read your comments.
It is also great to hear that our manager and team helped make your visits on the 10th, 11th and 19th of March a positive experience. We truly appreciate your kind words and are glad you would consider buying from us again.
Thank you again Tony. Enjoy your new car and we look forward to welcoming you back in the future.
Warm regards
Danielle
Good sales manager
Good communication and excellent support from sales manager, Marcus.
But I later discovered that the car!s back screen wash fluid isn’t flowing and my phone navigation screen doesn’t show on my dash cam screen when connected with usb. Otherwise the car is cool
4 March 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you for sharing your feedback. We're pleased to hear that the communication was good and that Marcus provided excellent support throughout your purchase. We’re glad to hear that you’re enjoying the car otherwise, and we appreciate you bringing this to our attention.
Kind regards,
Matthew
A great place to buy a car from
A great place to buy a car from, made to feel very welcome, , in a very relaxed atmosphere, nothing is to much trouble. The salesman searched and found the car I wanted, as it wasn't at the york branch. Very happy with the service I received. Thank you.
17 March 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Chris,
Thank you for leaving us such a fantastic 5‑star review. We’re thrilled to hear that your experience at Vertu Dacia York was welcoming and relaxed.
It’s wonderful to know that our team — and your salesperson in particular — went the extra mile to find the exact car you were looking for, even when it wasn’t available at the York branch. Your satisfaction means a great deal to us, and we’re delighted you’re happy with the service you received.
If you need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Very positive and very professional…
Very positive and very professional experience from Marcus and the team at vertu York would not hesitate to recommend to friends and family in fact have already done so
11 March 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Good morning Nigel,
Thank you for sharing such positive feedback. It’s great to hear you had a very professional experience with Marcus and the team at Vertu York. Knowing you felt confident enough to recommend them — and have already done so — really does mean a lot.
I’m delighted everything went so well, and we truly appreciate you taking the time to share your experience.
Kind regards,
Dean
Reply from Vertu Motors - Dacia York
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Thank you Jack Foster for an amazing…
Thank you Jack Foster for an amazing experience from start to finish with my new car purchase. I cannot fault the service offered and would definitely use you again.
1 March 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Hi Clewin,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you had an amazing experience from start to finish with your new car purchase. Jack will be thrilled to know that his service made such a positive impression.
We truly appreciate your kind words and are so pleased to hear you’d choose us again in the future. Thank you for taking the time to share your feedback with Vertu Dacia York.
Kind regards,
Liza
Excellent Service
Excellent Service
Marcus wasn't your typical "Car Dealer", he was very laid back, polite and never pushy.
The test run was one of the best, as his knowledge made you test the car, in heavy traffic, country roads and a fifty miles an hour section.
I would recommended Vertu Motors and Marcus.
20 February 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Good afternoon Jo‑anne,
Thank you for taking the time to leave such a fantastic review. I’m really pleased to hear that you received excellent service and that Marcus made such a positive impression. It’s great to know he offered a relaxed, polite, and no‑pressure approach — exactly how the experience should feel.
Your comments about the test drive are brilliant too. Having the opportunity to try the car in heavy traffic, on country roads, and on a 50mph stretch gives a real feel for how it performs, and it’s clear Marcus’s knowledge helped make that especially valuable.
Thank you as well for recommending Vertu Motors and Marcus — feedback like this means a great deal to the team.
Kind regards,
Dean
Outstanding experience
Outstanding experience from the moment I walked into the sales room. Jessica the Sales Manager was engaging, knowledgeable and was not pushy. Her aim was to make sure the car was the right fit for the customer. A very positive buying and selling experience.
2 February 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you for your outstanding review. We’re delighted to hear your experience was so positive from the moment you walked into the showroom. Jessica will be thrilled to know her engaging, knowledgeable and customer‑focused approach made such a difference, ensuring you found the car that was truly the right fit without any pressure.
We really appreciate your feedback and are glad the whole buying and selling process felt so positive.
Kind regards
Keith
Rebecca, what a gem.
Rebecca looked after us and suggested the right Mini for our requirements. Rebecca's sense of humour and knowledge went a long way to providing a fabulous service.
6 February 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you for your wonderful 5‑star review. We’re delighted to hear that Rebecca looked after you so well and helped you find the right Mini for your needs. Her sense of humour and knowledge clearly made the experience even better, and she’ll be thrilled to receive your kind feedback.
We really appreciate you taking the time to share your experience.
Kind regards
Keith
The sales Lady who sold me the car was…Jessica Bright
The sales Lady who sold me the car was very polite and talked to me about the car i was intrested in.I have had 3 Renaults before and only stopped buying them after Renault pulled out of York
24 January 2026
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Jack Foster from Vertu in York
Jack Foster from Vertu in York was extremely helpful. He was able to help with the purchase of a new car. He explained all about Insurance plans and delivery process. On collection of car spent time showing me how everything worked and also paired my phone to car. Would recommend dealing with Jack if you are buying a car from his dealership.
30 December 2025
Unprompted review
Reply from Vertu Motors - Dacia York
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
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