I was seeking to purchase a Ford Puma St and approached Vertu Ford at Durham. Staff were very friendly and knowledgeable about the vehicle I was seeking. Although the car I was after was at Bolton V... See more
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I can’t praise Vertu Ford Durham enough. From the moment we arrived, Morgan made me and my wife feel completely at ease. He took the time to answer every question thoroughly, guided us through the pro... See more
Company replied
I bought an MG ZS from Vertu Motors-Durham Ford, and considering that we are 260 miles apart, it really was the best car-buying experience ever. The service I received from Sue, the Sales Executive, w... See more
Company replied
The service was excellent and our salesperson Jessica Saunders was great. She was very patient and explained everything in great detail which was essential for me as an older person. She also gave us... See more
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Company details
About Vertu Motors - Ford Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
High Street, Carrville, DH1 1AU, Durham, County Durham, United Kingdom
- 0330 108 8963
4.7
Excellent
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly professional caring staff.
I was seeking to purchase a Ford Puma St and approached Vertu Ford at Durham. Staff were very friendly and knowledgeable about the vehicle I was seeking. Although the car I was after was at Bolton Vertu Ford they arranged for the car to be brought up. I was kept informed about when the car was available to view at Durham. The car was as described and proceeded with the purchase. The salesperson who was dealing with the purchase was Jessica. The whole process was fully explained and fully understood all aspects of the transaction. Sales staff are extremely knowledgeable and polite. A week later I picked up the car which was immaculately presented.
I cannot thank Jessica and the rest of the staff for their help and guidance .
First class garage if you are looking to purchase a new or used Ford.
17 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for sharing your experience. We’re delighted to hear how friendly and knowledgeable the team were, and that Jessica kept everything clear and straightforward throughout. It’s great to know your Puma ST was presented perfectly on collection. Your kind words and recommendation mean a lot.
Many thanks,
Chloe
Best car buying experience ever!
I bought an MG ZS from Vertu Motors-Durham Ford, and considering that we are 260 miles apart, it really was the best car-buying experience ever. The service I received from Sue, the Sales Executive, was excellent; her attention to detail was second to none. and making sure that I! The customer was completely satisfied with my purchase. I would definitely recommend Sue and her company to anyone.
1 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your fantastic feedback. We’re delighted to hear that, despite the distance, you had such a positive car‑buying experience with us. It’s especially great to know that Sue provided excellent service, with outstanding attention to detail and a strong focus on ensuring you were completely satisfied with your purchase. Your recommendation is very much appreciated and will be shared with Sue and the team.
Kind regards,
Matthew
I can’t praise Vertu Ford Durham…
I can’t praise Vertu Ford Durham enough. From the moment we arrived, Morgan made me and my wife feel completely at ease. He took the time to answer every question thoroughly, guided us through the process with confidence, and made the entire experience smooth and stress‑free. There was absolutely no pressure at any stage — just honest, friendly, exceptional customer service. Morgan is a standout member of the team and deserves full credit. Thank you for a fantastic experience!
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good morning Brian,
Thank you for such a fantastic review. It’s great to hear that Morgan made you and your wife feel at ease from the moment you arrived and guided you through everything so smoothly. We’re pleased the experience was stress‑free and that you valued the honest and friendly approach.
Kind regards,
Dean
Excellent sales assistant
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Jeff,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received excellent service from the team at Vertu Ford Durham.
Your kind feedback is greatly appreciated and will mean a lot to the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great service and friendly
Very friendly staff and no hard sell. Very happy with all aspects of the deal and the service. Highly recommend.
Lauren was extremely helpful as was Mani and Chris. Thank you.
14 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your lovely review. We’re delighted to hear you had such a positive experience, with friendly staff and no hard sell. It’s great to know you were happy with the deal and the service. Lauren, Mani and Chris will be thrilled to receive your kind words. We really appreciate your recommendation.
Many thanks,
Chloe
What an amazing experience
What an amazing experience....Sue was great right from the moment we got there.
I was unsure what I was looking for but with Sue's help I have the perfect car for me.
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Wendy,
Thank you for your wonderful feedback. It’s great to hear Sue made such a positive impression from the moment you arrived, helping guide you through your options and find the perfect car for you. That kind of support really makes the experience enjoyable and reassuring.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Friendly and helpful staff
Friendly and helpful staff, no pressure to buy. A pleasant buying experience.
23 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Paul,
Thank you for your feedback. I’m really pleased to hear you found the team friendly and helpful, and that you had a relaxed, no pressure experience.
Kind regards,
Danielle
Always had excellent customer service…
Always had excellent customer service from Durham branch, and this visit was no different 1st class professional friendly Service from Mike and Aiden. Thank you for your help and guidance really love our kuga.
21 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mike, Aiden and the team. We hope to see you again soon. Happy motoring, Selina
I was given help in all ways from start…
I was given help in all ways from start to finish. Everything was explained in a way I could understand it. First class. Thank you all.
14 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Eileen. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Value car purchase
From ringing and enquiring about a car I saw through autotrader and then onto there website, ford durham was great with my questions and passed it to morgan who helped me with these.
Paid a refundable reservation incase the car sold until I could view it, which I think is a fab idea as I was travelling further afield to view it.
Got call back from Morgan asking if there was anything I wanted him to focus on the car until I viewed it in person and videos of the car was then sent to me via txt.
Turned up for my appointment and was smooth sailing from there, viewed it, test drove, bought it.
Easy purchasing and smooth handover when collecting the car, jobs I asked to be rectified where done before collection all relevant documents recived.
Purchased from there value range which launched on the 1st April this year, and I think it's a great idea for people with smaller budgets like myself.
Car was brought upto standard through themselves before selling to customers to make them road worthy again and could totally tell this when testing and driving it home it's like brand new!
No pressure on the upsells which you can add on for very reasonable prices.
All around a great experience purchasing this car no pressure from Morgan on anything.
Would recommend this garage 👌.
6 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for taking the time to share such a detailed review. We’re delighted to hear how smoothly everything went — from your initial enquiry to viewing, test driving and collecting your car. It’s great to know that Morgan kept you well‑informed throughout and made the whole process easy, especially with the videos and the reservation option.
We’re also pleased that the Value Range met your needs and that the car felt like new when you drove it home. Your recommendation means a lot to us.
Many thanks,
Chloe
Excellent service at Vertu Ford Durham
The service was excellent and our salesperson Jessica Saunders was great. She was very patient and explained everything in great detail which was essential for me as an older person. She also gave us space to make our decision on purchasing the car without any pressure. All the staff we met at this dealership were very pleasant and nothing was too much trouble. I would recommend Vertu Ford Durham to anyone who is looking to buy a Ford car.
30 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Dear Nigel,
Thank you for your wonderful feedback. We’re delighted to hear you received excellent service and that Jessica took the time to explain everything clearly and patiently, making the experience comfortable and pressure free.
It’s also great to know the wider team made you feel welcome and supported throughout. Your recommendation means a great deal to us.
Kind regards,
Danielle
Bying my new Ford Puma
Great service, able to do every thing over phone to complete the purchase of my new Ford Puma, without going to the dealership to sort out the purchase, the car was delivered on the date and time I agreed.
24 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great service from Vertu Ford Durham and that the entire process of purchasing your new Ford Puma could be completed smoothly over the phone.
It’s great to know that everything was arranged without the need to visit the dealership and that delivery took place exactly as agreed. Providing a convenient, reliable and stress‑free experience is exactly what we aim for, so your feedback is truly appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new Puma.
Kind regards,
Liza.
Great service
Great service, very professional always kept up to speed with every part of the transaction, will definitely use this garage in the future
17 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Paul,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great service from the team at Vertu Ford Durham.
It’s wonderful to know that the process was handled professionally and that you were kept fully up to date throughout every stage of the transaction. Your feedback is truly appreciated, and we’re especially pleased to hear that you’d be happy to use the garage again in the future.
Thank you again for choosing Vertu Motors. We look forward to welcoming you back.
Kind regards,
Liza.
Vertu Ford Durham - Friendly and Professional
I have just changed my car at Vertu Ford Durham and want to let you know about the excellent service I had from start to finish. The whole team are very friendly and welcoming but I must give the biggest thank you to Morgan who was so helpful, friendly and reassuring throughout. He answered all my many questions with the patience of a saint! On collection day I was thrilled to have the car unveiled in the showroom and so pleased that Morgan took the time to go through all the instructions with me before I set off in my gleaming blue Ford Focus. I can highly recommend this dealer, having had some pressured conversations at other dealers along the way. Thank you Vertu Durham!
29 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Sue,
Thank you for your wonderful review. It’s great to hear that your experience was excellent from start to finish and that the team made you feel so welcome. Morgan’s patience, reassurance, and clear explanations clearly made a big difference, and it’s lovely to hear how special collection day felt. We’re delighted you’re enjoying your new Ford Focus and really appreciate your recommendation.
Kind regards,
Dean
Sue was a great help showing us all the…
Sue was a great help showing us all the different options. Very professional, just a great around experiance.
28 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Peter
Thank you for your lovely feedback. We're really pleased to hear that Sue was such a great help in showing you all the different options. It’s wonderful to know you found her professional and that your experience was great all round. Your comments are truly appreciated.
Kind regards
Dawn
Very helpful and listened to exactly…
Very helpful and listened to exactly what we were looking for, and had a lot of patience when showing us the new car and the Ford app etc. Customer service was exceptional and I would recommend anyone shopping here for a new car. Everything was very quick and simple, especially with us exchanging our previous car. I 100% recommend!
24 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your kind feedback. We’re delighted to hear that the team listened carefully to what you were looking for and showed patience when explaining the features of your new car, including the Ford app. It’s great to know the exchange of your previous car was quick and straightforward and that you received exceptional customer service throughout. Your recommendation means a great deal to us.
Kind regards,
Matthew
Reply from Vertu Motors - Ford Durham
Thank you for your feedback. We’re pleased to hear that you found the team friendly and efficient, and we really appreciate you taking the time to share your experience.
Kind regards,
Matthew
Excellent customer service said it…
Excellent customer service said it would be ready by 1 pm yesterday love the car .Sue was absolutely brilliant
23 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Dear Customer,
Thank you for taking the time to share your feedback. We’re delighted to hear that everything was ready as promised and that you’re loving your new car.
Your kind comments about Sue are very much appreciated — it’s great to know she provided such brilliant customer service and helped make the experience a positive one. Your feedback will be shared with Sue and the team at Ford Durham.
Thank you again for choosing us.
Kind regards,
Liza
Sue Mcglade is amazing
Sue Mcglade is amazing, very professional and friendly.
21 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Dear Caroline,
Thank you for taking the time to leave your feedback. We’re delighted to hear such positive comments about Sue McGlade.
Your kind words about her professionalism and friendly approach are very much appreciated and will be shared with Sue and the team. Providing a welcoming and high‑quality experience for our customers is something we take great pride in.
Thank you again for choosing Ford Durham.
Kind regards,
Liza
Victoria Rose
Victoria Rose was brilliant from the first time we met her. She is very knowledgeable and efficient . She also made us feel at ease with her Plesent manner . A real 🌟
22 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Dear John,
Thank you for taking the time to share your feedback. We’re delighted to hear that Victoria Rose made such a positive impression from your very first meeting.
Your kind comments about her knowledge, efficiency and pleasant manner are very much appreciated. It’s wonderful to know that she helped you feel at ease throughout and provided a level of service you found truly outstanding — she is indeed a real star. Your feedback will be shared with Victoria and the team.
Thank you again for choosing Ford Durham.
Kind regards,
Liza
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