Vertu Ford Gloucester provides an excellent level of service. I was fortunate to have Rupert as my advisor and cannot commend him highly enough for his professionalism, extensive knowledge and cou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After a warning light appeared on our new car I was only able to book it in to be seen in 3 weeks at the earliest. I rung Mike (Business Manager), who had sold us the car to see if he could help furth... See more
Company replied
Dan at the Ford dealership at Vertu Gloucester was absolutely brilliant from start to finish. After speaking with a few other Ford dealerships locally, the difference in service was huge. Mos... See more
Company replied
Excellent service from sales manager Alona and sales person Louis. We visited another Ford garage as the Gloucester branch isn't open on a Sunday. We then went to our local Gloucester branch the foll... See more
Company replied
Company details
About Vertu Motors - Ford Gloucester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, United Kingdom
- 0330 108 8964
4.1
Great
35 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vertu Ford Gloucester provides an excellent service
Vertu Ford Gloucester provides an excellent level of service. I was fortunate to have Rupert as my advisor and cannot commend him highly enough for his professionalism, extensive knowledge and courteous manner. Having dealt with other car dealerships in the past (Hyundai and VW) I was particularly impressed that Rupert was the only one to clearly explain how my personal details would be used and processed, demonstrating commendable commitment to transparency and customer care.
Although I ultimately decided that the car I test drove was not the right fir for me, Rupert left a very positive and long lasting impression. His dedication and approach made me wish I had proceed with the purchase through him. Rupert is undoubtedly a valuable asset to Vertu Ford Gloucester and I sincerely hope that his contributions and exemplary service are duly recognised by the company.
I wish Rupert every success in his career and many successful sales in the future!
1 April 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi there,
Thank you for the fantastic review. It’s great to hear how impressed you were with Rupert’s professionalism, knowledge and courtesy. His clear explanation of how your details would be used clearly stood out, and it’s brilliant that his approach left such a strong, positive impression even though the car wasn’t the right fit.
Rupert will be delighted with your feedback — he’s a real asset to Vertu Ford Gloucester.
Kind regards,
Kerry
Total waste of time !!!!
After inquiring about a car on the evening and taking the day off work to go and view it the following morning I arrived at the dealership at 8:30 am the next morning to purchase it to be told it had been reserved 15 minutes after I inquired about it on the evening even though the car was not showing as reserved on auto trader
Complete waste of my valuable time
Travelling 100 miles
I would never recommend this dealership to anybody!!!!!
Update judging by the reviews given it looks like I have dodged a bullet purchasing a car from this place
14 April 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
100% recommend
Chris was absolutely fantastic in helping me with the purchase of this car! 100% recommend this branch!
7 April 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Veronica,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Ford Gloucester.
It’s great to know that Chris provided such fantastic support during your car purchase. He’ll be really pleased to receive your kind feedback. Your recommendation of the branch is truly appreciated and means a great deal to the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fantastic from ordering to collection.
20 March 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for your great feedback. I’m so pleased to hear everything was fantastic from ordering right through to collection. Your support is truly appreciated.
Many thanks,
Chloe
Friendly staff making purchases easy
19 March 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Rich,
Thank you for the great 5‑star review. It’s brilliant to hear the team made everything easy and that their friendly approach stood out during your visit to Ford Gloucester.
Kind regards,
Kerry
Tyler at Gloucester Ford was top…
Tyler at Gloucester Ford was top drawer, polite, informative and great communication, would 100% return for my next car.
9 March 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Good afternoon Gazza,
Thank you for your great review. It’s brilliant to hear that Tyler provided top‑drawer service — polite, informative, and keeping communication spot on throughout. That’s exactly the experience we want every customer to have.
I’m really pleased to know you’d return for your next car. That kind of feedback means a lot.
Kind regards,
Dean
After a warning light appeared on our…
After a warning light appeared on our new car I was only able to book it in to be seen in 3 weeks at the earliest. I rung Mike (Business Manager), who had sold us the car to see if he could help further as i rely on my car heavily and within 10 minutes he had managed to book a slot for next week instead and is also currently on the case of trying to sort me a courtesy car. Brilliant service!
11 March 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Laura,
Thank you for the brilliant 5‑star review. It’s great to hear how quickly Mike was able to step in and help, especially when you rely so heavily on your car. Getting your appointment moved forward by a couple of weeks and working to secure a courtesy car shows exactly the level of care and responsiveness we aim for.
The team will be really pleased with your feedback.
Kind regards,
Kerry
Dan at the Ford dealership at Vertu…
Dan at the Ford dealership at Vertu Gloucester was absolutely brilliant from start to finish.
After speaking with a few other Ford dealerships locally, the difference in service was huge. Most places barely took the time to talk things through properly, didn’t explain the options or packages and some didn’t even bother following up after I’d spoken to them.
Dan was completely different. From our first phone call he took the time to go through all the options in detail and helped me understand what would work best for me. Nothing felt rushed and he was happy to answer any questions I had.
Communication throughout the whole process was excellent and even at handover he made sure everything was explained properly and that I was completely happy.
If you’re thinking about buying a Ford, I’d strongly recommend speaking to Dan at Vertu Gloucester. A genuine credit to the dealership
2 March 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Tim,
Thank you so much for leaving such a detailed and glowing 5-star review. We’re thrilled to hear that Dan provided you with an exceptional experience from start to finish. It’s great to know his thorough explanations, clear communication, and supportive approach made such a positive difference—especially compared with your experiences elsewhere.
We’re delighted that he was able to help you find the right option and ensure you felt confident and well-informed throughout the process. Dan will be over the moon to read your comments, and we truly appreciate your recommendation.
Kind regards,
Liza
Steve Bill - a great asset to the company
Steve was our salesman, he was informative and helpful, and very patient when we made an error. He contacted us when he said he would and was always extremely professional.
6 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Sue,
Thank you for your lovely feedback. We're really pleased to hear you had a very good experience, felt well informed, and are really happy with everything. It’s great to know you’d definitely use our service again.
Kind regards
Dawn
Great service from the team
Great service from the team. Especially Michael! Can’t fault the experience from start to finish.
18 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Good afternoon Jack,
Thank you for your great review — we’re delighted to hear you had an excellent experience, and Michael will be pleased to know he made such a positive impact.
Kind regards,
Dean
We dealt with a really nice guy Steve…
We dealt with a really nice guy Steve Bill.
Very laid back not at all pushy.Happy with our chose of car. Only criticism is think the car check after you purchase the car could be more thorough. Very minor things that can easily be rectified. Car key battery needs changing, a small cap missing internally. No problem with rectifying what was picked up on. Would recommend them to deal with
9 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Alison,
Thank you for leaving this review. We are so pleased to hear that Steve Bill looked after you well and that you found him friendly, laid back and never pushy. It is great to know you are happy with your choice of car too.
Thank you for your feedback regarding the post purchase checks. I am sorry to hear that a couple of minor issues were missed, such as the key battery and the small internal cap. I am glad to hear these were easily rectified for you, and your comments will be passed on to help improve future preparation.
We really appreciate your recommendation.
Kind regards,
Danielle
Was offered expert guidance and support…
Was offered expert guidance and support to help us source a vehicle that matched our requirements.
Friendly and helpful staff.
10 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Mark
Thank you for your lovely feedback. We're really pleased to hear that you received expert guidance and support in finding a vehicle that matched your requirements. It’s also great to know you found the staff friendly and helpful throughout your visit. Your comments are truly appreciated.
Kind regards
Dawn
I collected a vehicle from Vertu’s…
I collected a vehicle from Vertu’s Gloucester compound today and the chap who assisted me, Andy Yates was extremely helpful and great to chat with. Highly recommend this location. Thanks Andy.
13 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for your feedback. I’m really pleased to hear that your visit to Vertu’s Gloucester compound went so well. It’s great to know Andy Yates was extremely helpful and a pleasure to chat with during your vehicle collection. We truly appreciate your recommendation.
Kind regards,
Keith
Excellent front of house service
Although there was a lack of communication from the workshop, which resulted in my vehicle not being completed when I arrived as prearranged to collect it, the customer service team were fantastic. Zoe arranged a loan car, Olly helped me collect my work kit, and Zoe also discounted the bill for me before I even asked- she couldn’t have been more supportive, I couldn’t have reasonably expected more. Great!
11 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Hi Cerian
Thank you for taking the time to share your feedback. We're sorry to hear there was a lack of communication from the workshop, which led to your vehicle not being ready at the agreed collection time. We understand how frustrating that must have been.
However, we're really pleased to know that our customer service team were able to support you so well on the day. It’s great to hear that Zoe arranged a loan car quickly, Olly helped you retrieve your work kit, and that Zoe went above and beyond by discounting your bill without being asked. We’re delighted their efforts made such a positive difference to your experience.
Thank you again for your understanding and kind words — they mean a lot to the team.
Kind regards
Dawn
Not a soft touch!
I was looking for part exchange and told the salesman on the phone about damage to the door and this was taken into consideration (and not questioned). However, when I went in, the manager said that their quote was being reduced by £2000 as there is a dent on the passenger door too... I hadn't even noticed it, it's so small! I've had a quote to fix this: £120. Please note, he agreed that the original quote had taken the damage to the driver's door into consideration, so that cannot be used as an excuse. He did also say there was another dent on the passenger side but no one else has been able to find that, including the guy who quoted to fix the small dent we did find... I'm sure he would have liked to get this job if there was such a dent!
I can only deduce that this manager thought I was a soft touch. I may be tiny, blonde, old(ish) and female, but I am not a soft touch!
I will not go back to Vertu: I cannot trust them to do what is right.
27 January 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1FB0602 Kind regards, Matthew.
Very helpful staff and easy to pick up…
Very helpful staff and easy to pick up enjoy the purchase
4 February 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for your feedback. We're glad to hear the team were helpful and that picking up your car was nice and easy. Enjoy your new purchase!
Kind regards,
Keith
Staff are professional at what they do…
Staff are professional at what they do and always ready to meet your dream need with easy and stress-free and with no time wasting
23 January 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Good afternoon, Thank you for your feedback. We’re really pleased to hear that our staff came across as professional, supportive and focused on making the whole experience easy, stress‑free and without any time wasted. Providing that kind of smooth, straightforward service is exactly what we aim for.
We truly appreciate your comments. Kind regards, Kerry
My experience with Vertu Gloucester was…
My experience with Vertu Gloucester was very positive and efficient and friendly.
15 January 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Good afternoon Patricia. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Seamless transaction
Seamless transaction. Made to feel extremely welcomed and kept informed through the whole process. Great people.
28 January 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
I have just bought a new ford at vertu…
I have just bought a new ford at vertu ford in Gloucester. Ford customer service gave me a good deal on my new car and the sales team George Docksey was very professional, helpful and very friendly towards me and buying my first car from ford in gloucester. The manger mohammed was also very friendly and helpful. I would highly recommend the company when buying a ford.
10 January 2026
Unprompted review
Reply from Vertu Motors - Ford Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.