The sales team were excellent from the start, kept me updated on the vans progress with ms-rt. Bradley was exceptional, even messaging after work hours to discuss the order. Will be back for future ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My wife and I called into Vertu Ford Orpington on 9th June to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June 26. The service that we... See more
Company replied
I was looking for a new van, right from the first phone call the service was excellent. Luke was the person that delt with the sale, such a relaxed yet professional service from him. Even though I liv... See more
Company replied
My wife and I called into Vertu Ford Orpington yesterday afternoon (9-6-26) to have two key fob batteries replaced, having previously ordered them from the Parts Department on 8th June. The s... See more
Company replied
Company details
About Vertu Motors - Ford Orpington Transit Centre
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sevenoaks Road, BR6 7LP, Orpington, Greater London, United Kingdom
- 0344 558 7044
4.0
Great
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experienced at service and quick…
Great experienced at service and quick set up to get out on the road.
14 January 2026
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Absolutely dreadful customer service
Absolutely dreadful customer service! appointment cancelled or forgotten about TWICE, incorrect name used on correspondence, refusing to carry out warranty work on a 2 year old vehicle and no response to a complaint email sent to both Managers. Do not use this dreadful facility. They're happy to take your money when purchasing a vehicle but after sales customer support is non existent.
9 December 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Hi Dan, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1D08/01 Kind regards, Keith
Absolute Nightmare
Absolute Nightmare, Absolute Nightmare,
Keep Away!! (Vertu Motors - Ford Orpington
Transit Centre
Sevenoaks Road, BR6 7LP Orpington, Greater London, GB)
So many broken promises just to get you to buy, then once you've paid, You hear all sorts of stories blaming each other crazy.
They
charged me £1,444 for delivery cost transit custom from Southampton to Orpington there show room.
Didn't realise till I received invoice.
Ridiculous,
I have my new van only 3 days now and want to return as already giving me problems, they said NO I can't return.
Now I how to go above through ford direct.
KEEP AWAY YOU BEEN WARNED!!
CHECK GOOGLE REVIEWS YOU’LL SEE IM NOT THE ONLY ONE!!
29 November 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref VM1OD1512 Kind regards, Matthew.
Fantastic experience
From start to finish my experience with Ford was exceptional. Sales rep ISh did a fantastic job with tailoring the right vehicle for my needs. I would highly recommend vertu motors.
27 November 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Very good service and good customer…
Very good service and good customer support
28 November 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent service
Luke was welcoming and always on hand to answer questions throughout the process of purchasing my van. A couple of minor issues popped up but they were sorted as soon as they appeared. Couldn't ask for better service.
23 September 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service …
From the first moment I stepped into the Orpington vertu showroom I was amazed at the service I received.
I cannot thank Luke and Francesca enough.
They were there for me with any queries I had and always available to talk me through anything that I required.
Thanks again
10 out of 10 service
8 October 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Good morning, Jon. Thank you so much for your kind words! We are so happy to hear that Luke and Francesca were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Outstanding
I had been let down by another company, and decided to ask Vertu Ford if they could help in getting me a Raptor.
This was on a Thursday. That same day, all paperwork and financials were completed by Bradley Malin, and by Tuesday he handed me the keys. Outstanding service.
25 September 2025
Unprompted review
Reply from Vertu Motors - Ford Orpington Transit Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.