Buying The Car From Vertu Ford Made it the BEST EXPERIENCE EVER ,Wayne went above & Beyond for my Wife & i .And made the experience Exceptional, We were always made to feel Welcome & Wayne Helped us s... See more
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Location
Switch location361-369 Stratford Road, Shirley, B90 3BS Solihull, West Midlands, GB
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Alex explained everything I needed to know about the car I was buying and also different ways of paying for it. Didn’t feel pressured in anyway
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What a lovely branch of the Vertu network the Shirley branch is. I've just found the car I've been after for a few years thanks to wonderful team at Shirley. From the very start of the journey it... See more
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Great service from Steve from start to finish after being recommended by family. Fast and efficient from booking an appointment to receiving a a new car within two weeks. All parts of the part exchang... See more
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Company details
About Vertu Motors - Ford Shirley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
361-369 Stratford Road, Shirley, B90 3BS, Solihull, West Midlands, United Kingdom
- 0344 659 0037
4.7
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Buying The Car From Vertu Ford Made A Wonderful Experience
Buying The Car From Vertu Ford Made it the BEST EXPERIENCE EVER ,Wayne went above & Beyond for my Wife & i .And made the experience Exceptional, We were always made to feel Welcome & Wayne Helped us so Much ,he was so friendly & professional, Nothing was to much Trouble ,& a big Shout for John ,& Romal as . well The whole team were friendly & Professional THANK YOU SO MUCH WAYNE.
8 August 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Good afternoon David,
Thank you for your fantastic feedback. It’s wonderful to hear that buying your car was such a positive experience and that Wayne went above and beyond to make everything so special for both you and your wife.
We’re delighted you were made to feel welcome throughout and that Wayne’s friendly, professional and helpful approach made the whole process enjoyable and stress-free. It’s also great to hear John and Romal played a part in providing such excellent service. Thank you for recognising the efforts of the whole team.
We really appreciate your kind words and hope you enjoy your new car.
Kind regards,
Dean
Alex explained everything I needed to…
Alex explained everything I needed to know about the car I was buying and also different ways of paying for it. Didn’t feel pressured in anyway
17 August 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for your kind review. We're delighted to hear that Alex took the time to explain everything clearly and talk you through the different payment options available. It's especially pleasing to know that you felt informed and supported throughout the process, with no pressure at any stage.
Kind regards,
Matthew
It was a lovely experience from start…
It was a lovely experience from start to finish. Alex was very helpful and patient with me, I didn’t feel rushed or pushed in anyway
12 August 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Amanda,
Thank you for your review. We're delighted to hear you had a lovely experience from start to finish. It's great to know that Alex was helpful and patient throughout and that you never felt rushed or pressured in any way. We'll be sure to pass on your kind comments to Alex and the team at Ford Shirley.
Kind regards,
Danielle
Great experience in purchasing new car…
Great experience in purchasing new car from start to finish through Roy Johns.
31 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Steve,
Thank you for taking the time to leave your review.
We are delighted to hear that you had a great experience purchasing your new car and that Roy Johns provided excellent service from start to finish. Making the process smooth and enjoyable for our customers is always our goal, so it is wonderful to receive such positive feedback.
Kind regards,
Danielle
Thank you Claude and Vertu
Claude was very helpful and informative. The transaction was made simple and I am very happy with the service I was provided.
7 August 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Carolyn,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that the team at Nissan Derby made your vehicle purchase straightforward and stress-free. Providing a smooth and enjoyable experience for our customers is exactly what we strive for, so it's wonderful to know that this was reflected throughout your journey.
We're especially pleased to hear your kind comments about George. Keeping customers fully informed every step of the way is an important part of delivering great service, and we're delighted that his communication and support helped make your experience such a positive one.
Thank you again for your lovely feedback. We'll be sure to pass your comments on to George and the wider team, who will be delighted to receive them.
We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
A lovely young gentleman called Alex at…
A lovely young gentleman called Alex at the Shirley branch was so helpful and patient with my dad in his latest purchase of his Ford Puma.
Such a star thank you Alex
18 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
great service friendly staff no…
great service friendly staff no nonsense after about 20 mins drove away in my new car .
28 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Good morning Neil,
Thank you for your great feedback, it’s fantastic to hear you received friendly, no-nonsense service and that everything was handled so quickly and smoothly. We hope you enjoy your new car.
Kind regards,
Dean
looking after the customer
23 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for your feedback. We’re delighted to hear that you felt well looked after throughout your experience. Providing excellent customer care is at the heart of what we do, and it’s great to know the team made such a positive impression.
Kind regards,
Matthew
Buying my car from vertu shirley
Buying my car from vertu was a very easy and pleasant the sales representative that I dealt with at vertu Ford in Shirley Birmingham was excellent he guided me through every step of the way with a relaxed and pleasant well done.
20 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Ernest,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that buying your car from Vertu Ford Shirley was such an easy and pleasant experience.
It’s fantastic to know that your sales representative guided you through every step of the process in a relaxed and professional manner, helping to make the journey straightforward and enjoyable. We truly appreciate your kind feedback and will be sure to share your comments with the team.
Kind regards,
Liza.
Everything from start to finish was…
Everything from start to finish was handled first class and everything explained about the new car.
1 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear everything was handled first class from start to finish and that all aspects of your new car were explained clearly.
We really appreciate your feedback and hope you enjoy your new car!
Kind regards,
Kerry
Car purchase
Friendly helpful staff to answer all your questions and no pressure at any time.
17 June 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I have had the best experience at Ford…
I have had the best experience at Ford Vertu Stratford Road. Hamid was really helpful, patient and knows his stuff. We were made to feel welcome, nothing is to much trouble. Thank you for the amazing service Hamid and John.
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you so much for your kind words! We are so happy to hear that Hamid & John were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Professional car dealer
I recently decided I needed a new car and looked in the Focus. Went between several dealers and had varying experiences. The one where you are bothering the salesman but you might be lucky enough to buy a car off them. The one where you are ignored then contacted weeks afterwards where it is a quiet week. Luckily I went to Ford Shirley where I spent fruitful hours looking at my options on both new and used cars. I was treated with respect, not sold hard but sold what I wanted, and went away knowing theirs was probably the best deal. Unsurprisingly I went back and the car is brilliant. I would like to give a shout out to Maddie, the salesperson I dealt with, very professional and pleasant to talk to and was a factor in trusting the dealership with a large chunk of my money.
20 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for sharing such a thoughtful review. It’s great to hear that after visiting several dealers, Ford Shirley stood out for all the right reasons — respectful, helpful and focused on what you actually wanted. It sounds like the time spent exploring your options really paid off, especially with a deal you felt confident in.
A special shout‑out to Maddie is well deserved. Her professionalism and the trust she built clearly played a big part in your decision, and I’m sure she’ll be delighted to hear it.
Many thanks,
Chloe
Smooth process from start to finish…
Smooth process from start to finish with Roy. Very happy with my new car
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for your kind feedback. We’re delighted to hear that everything went smoothly from start to finish and that Roy looked after you so well.
It’s great to know you’re very happy with your new car – that’s exactly what we aim for. I’ll be sure to pass your kind words on to Roy.
We appreciate your support and hope to welcome you again in the future.
Kind regards,
Keith
Very helpful staff start to finish,good…
Very helpful staff start to finish,good test drive,very willing after sales help .
27 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Ford Shirley helpful from start to finish.
It’s great to know you enjoyed your test drive and felt supported not only during the purchase but also with the after‑sales care. Providing ongoing support is really important to us, so your feedback is truly appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fantastic experience Vertu Shirley
What a lovely branch of the Vertu network the Shirley branch is.
I've just found the car I've been after for a few years thanks to wonderful team at Shirley. From the very start of the journey it was made pleasant and enjoyable thanks to the expertise and professionalism of sales person Tara.
She helped alleviate all my fears about buying a car over the Internet and arranged all the finance, made it all so easy.
Thank you team Shirley, outstanding work, outstanding car.
John Redpath
North Ayrshire.
6 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Good afternoon John,
Thank you for such a lovely review. It’s great to hear how much you enjoyed your experience at the Shirley branch and that you were able to find the exact car you’d been looking for. We’re really pleased the process felt pleasant and straightforward from the very beginning, especially when buying online, and that Tara’s expertise and professionalism helped put you at ease and made everything so simple.
It’s brilliant to know the whole journey was enjoyable and ended with a car you’re so happy with. Thank you again for your recommendation and kind words.
Kind regards,
Dean
I had a great experience at this…
I had a great experience at this dealership. Tara was so lovely, easy to talk to and created a really personalised experience. As a first time car buyer, she really took her time to explain all the information regarding the car, took me on a test drive and didn't put any unnecessary pressure on my decision to purchase it, which was really appreciated. Thank you Tara!
21 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Annie
Thank you for your lovely feedback. We're delighted to hear that you had such a great experience at the dealership, especially as a first‑time car buyer. It’s wonderful to know that Tara made you feel comfortable, took the time to explain everything clearly, and provided a personalised, pressure‑free experience.
Helping customers feel confident and supported—particularly when making such an important purchase—is exactly what we aim for, and your kind words will mean a great deal to Tara.
Thank you again, and enjoy your new car!
Kind regards
Dawn
Utterly useless
I have let Vertu motors, Shirley know 5 times that my late Mother has passed away who owned the car that Vertu Motors sold her. But I am continually receiving text messages and phone calls reminding me to service a car that we no longer own. I wrote a review on here about 2 weeks ago expressing my frustration about continually being contacted about MOTs and services as I'd received yet another text reminder to service the car we sold last October. Despite me informing them 5 times I was still getting hounded.The Manager David Howe saw my review and apologised in a half baked insincere message. And guess what? I've had another call from them this morning. If I get one more text or phone call I'm going to the press and Social Media. Sick of being hounded. The last time was 27th April, the day before I'd spread Mums ashes. It was upsetting. PLEASE LEAVE ME ALONE!!!
5 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. I can see this has been sent to our Data team to remove the details. Kind regards, David Howe - General Manager.
Great service from Steve from start to…
Great service from Steve from start to finish after being recommended by family. Fast and efficient from booking an appointment to receiving a a new car within two weeks. All parts of the part exchange process were explained clearly and I was kept up to date at each stage and appreciated follow up calls to check everything was ok with the new car
25 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for taking the time to share such a detailed and positive review. I’m delighted to hear Steve delivered great service throughout — from the initial appointment to getting you into your new car so quickly. It’s wonderful that the part‑exchange process was made clear and that you felt well‑informed at every stage. Those follow‑up calls really do show how much we care about customers even after collection, and I’m glad they were appreciated.
Many thanks,
Chloe
Very clean and well organised bristol…
Very clean and well organised bristol st shirley .Wayne was our sales person very helpful from when we got there till we purchased a car .would definitely recommend this place .on putting this review iv had a issue with the vehicle i purchased .I asked the question does it have a recall on it and was told no even thought I knew there was has a friend's car had one.was told it must have been sorted. Less than 2 weeks I had a recall on the issue i asked about so was sold a car that had a recall on the Battery where ya can only charge at 80% .I would probably have not purchased it had it known . Make matters worse ford have no FIX 4 it . Then had a phone call from service depot can ya bring car in 4 a recall thought it was about the Battery no completely different issue so another recall in the matter of 2 weeks .think this is me Done with Ford now especially ford shirley as think iv been taken 4 a ride here Never again 40 years driving ford .unhappy customer.
11 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Paul,
Thank you for the great review. Really glad to hear Bristol Street Motors Shirley was so clean and well organised, and that Wayne looked after you so helpfully from the moment you arrived right through to purchasing your car. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this for you please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP5P1705 Kind regards, Chloe
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