I recently decided I needed a new car and looked in the Focus. Went between several dealers and had varying experiences. The one where you are bothering the salesman but you might be lucky enough to b... See more
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Location
Switch location361-369 Stratford Road, Shirley, B90 3BS Solihull, West Midlands, GB
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See what reviewers are saying
I have had the best experience at Ford Vertu Stratford Road. Hamid was really helpful, patient and knows his stuff. We were made to feel welcome, nothing is to much trouble. Thank you for the amazing... See more
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What a lovely branch of the Vertu network the Shirley branch is. I've just found the car I've been after for a few years thanks to wonderful team at Shirley. From the very start of the journey it... See more
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Great service from Steve from start to finish after being recommended by family. Fast and efficient from booking an appointment to receiving a a new car within two weeks. All parts of the part exchang... See more
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Company details
About Vertu Motors - Ford Shirley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
361-369 Stratford Road, Shirley, B90 3BS, Solihull, West Midlands, United Kingdom
- 0344 659 0037
4.6
Excellent
44 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything from start to finish was…
Everything from start to finish was handled first class and everything explained about the new car.
1 July 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear everything was handled first class from start to finish and that all aspects of your new car were explained clearly.
We really appreciate your feedback and hope you enjoy your new car!
Kind regards,
Kerry
Car purchase
Friendly helpful staff to answer all your questions and no pressure at any time.
17 June 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
I have had the best experience at Ford…
I have had the best experience at Ford Vertu Stratford Road. Hamid was really helpful, patient and knows his stuff. We were made to feel welcome, nothing is to much trouble. Thank you for the amazing service Hamid and John.
13 June 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you so much for your kind words! We are so happy to hear that Hamid & John were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Professional car dealer
I recently decided I needed a new car and looked in the Focus. Went between several dealers and had varying experiences. The one where you are bothering the salesman but you might be lucky enough to buy a car off them. The one where you are ignored then contacted weeks afterwards where it is a quiet week. Luckily I went to Ford Shirley where I spent fruitful hours looking at my options on both new and used cars. I was treated with respect, not sold hard but sold what I wanted, and went away knowing theirs was probably the best deal. Unsurprisingly I went back and the car is brilliant. I would like to give a shout out to Maddie, the salesperson I dealt with, very professional and pleasant to talk to and was a factor in trusting the dealership with a large chunk of my money.
20 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for sharing such a thoughtful review. It’s great to hear that after visiting several dealers, Ford Shirley stood out for all the right reasons — respectful, helpful and focused on what you actually wanted. It sounds like the time spent exploring your options really paid off, especially with a deal you felt confident in.
A special shout‑out to Maddie is well deserved. Her professionalism and the trust she built clearly played a big part in your decision, and I’m sure she’ll be delighted to hear it.
Many thanks,
Chloe
Smooth process from start to finish…
Smooth process from start to finish with Roy. Very happy with my new car
28 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for your kind feedback. We’re delighted to hear that everything went smoothly from start to finish and that Roy looked after you so well.
It’s great to know you’re very happy with your new car – that’s exactly what we aim for. I’ll be sure to pass your kind words on to Roy.
We appreciate your support and hope to welcome you again in the future.
Kind regards,
Keith
Very helpful staff start to finish,good…
Very helpful staff start to finish,good test drive,very willing after sales help .
27 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Ford Shirley helpful from start to finish.
It’s great to know you enjoyed your test drive and felt supported not only during the purchase but also with the after‑sales care. Providing ongoing support is really important to us, so your feedback is truly appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fantastic experience Vertu Shirley
What a lovely branch of the Vertu network the Shirley branch is.
I've just found the car I've been after for a few years thanks to wonderful team at Shirley. From the very start of the journey it was made pleasant and enjoyable thanks to the expertise and professionalism of sales person Tara.
She helped alleviate all my fears about buying a car over the Internet and arranged all the finance, made it all so easy.
Thank you team Shirley, outstanding work, outstanding car.
John Redpath
North Ayrshire.
6 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Good afternoon John,
Thank you for such a lovely review. It’s great to hear how much you enjoyed your experience at the Shirley branch and that you were able to find the exact car you’d been looking for. We’re really pleased the process felt pleasant and straightforward from the very beginning, especially when buying online, and that Tara’s expertise and professionalism helped put you at ease and made everything so simple.
It’s brilliant to know the whole journey was enjoyable and ended with a car you’re so happy with. Thank you again for your recommendation and kind words.
Kind regards,
Dean
I had a great experience at this…
I had a great experience at this dealership. Tara was so lovely, easy to talk to and created a really personalised experience. As a first time car buyer, she really took her time to explain all the information regarding the car, took me on a test drive and didn't put any unnecessary pressure on my decision to purchase it, which was really appreciated. Thank you Tara!
21 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Annie
Thank you for your lovely feedback. We're delighted to hear that you had such a great experience at the dealership, especially as a first‑time car buyer. It’s wonderful to know that Tara made you feel comfortable, took the time to explain everything clearly, and provided a personalised, pressure‑free experience.
Helping customers feel confident and supported—particularly when making such an important purchase—is exactly what we aim for, and your kind words will mean a great deal to Tara.
Thank you again, and enjoy your new car!
Kind regards
Dawn
Utterly useless
I have let Vertu motors, Shirley know 5 times that my late Mother has passed away who owned the car that Vertu Motors sold her. But I am continually receiving text messages and phone calls reminding me to service a car that we no longer own. I wrote a review on here about 2 weeks ago expressing my frustration about continually being contacted about MOTs and services as I'd received yet another text reminder to service the car we sold last October. Despite me informing them 5 times I was still getting hounded.The Manager David Howe saw my review and apologised in a half baked insincere message. And guess what? I've had another call from them this morning. If I get one more text or phone call I'm going to the press and Social Media. Sick of being hounded. The last time was 27th April, the day before I'd spread Mums ashes. It was upsetting. PLEASE LEAVE ME ALONE!!!
5 May 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. I can see this has been sent to our Data team to remove the details. Kind regards, David Howe - General Manager.
Great service from Steve from start to…
Great service from Steve from start to finish after being recommended by family. Fast and efficient from booking an appointment to receiving a a new car within two weeks. All parts of the part exchange process were explained clearly and I was kept up to date at each stage and appreciated follow up calls to check everything was ok with the new car
25 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for taking the time to share such a detailed and positive review. I’m delighted to hear Steve delivered great service throughout — from the initial appointment to getting you into your new car so quickly. It’s wonderful that the part‑exchange process was made clear and that you felt well‑informed at every stage. Those follow‑up calls really do show how much we care about customers even after collection, and I’m glad they were appreciated.
Many thanks,
Chloe
Very clean and well organised bristol…
Very clean and well organised bristol st shirley .Wayne was our sales person very helpful from when we got there till we purchased a car .would definitely recommend this place .on putting this review iv had a issue with the vehicle i purchased .I asked the question does it have a recall on it and was told no even thought I knew there was has a friend's car had one.was told it must have been sorted. Less than 2 weeks I had a recall on the issue i asked about so was sold a car that had a recall on the Battery where ya can only charge at 80% .I would probably have not purchased it had it known . Make matters worse ford have no FIX 4 it . Then had a phone call from service depot can ya bring car in 4 a recall thought it was about the Battery no completely different issue so another recall in the matter of 2 weeks .think this is me Done with Ford now especially ford shirley as think iv been taken 4 a ride here Never again 40 years driving ford .unhappy customer.
11 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Paul,
Thank you for the great review. Really glad to hear Bristol Street Motors Shirley was so clean and well organised, and that Wayne looked after you so helpfully from the moment you arrived right through to purchasing your car. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this for you please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP5P1705 Kind regards, Chloe
Great buying experience
Great products and great service from start to finish. Every step was made easy in the process.
10 April 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi James
Thank you for your lovely feedback. We're really pleased to hear you received great service from start to finish, and that every step of the process was made easy for you. Your comments are truly appreciated.
Kind regards
Dawn
Reply from Vertu Motors - Ford Shirley
Good afternoon Liam,
Thank you for your feedback. We’re pleased to hear you found the sales team helpful during your visit to Ford Shirley.
Kind regards,
Dean
Excellent communication with regular…
Excellent communication with regular updates.
Would highly recommend
👍🏻
16 March 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi James,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that you received great communication and regular updates throughout your experience with Ford Shirley. Your recommendation means a great deal to the team.
Thank you again for your feedback. 👍🏻
Kind regards,
Liza.
Collection of my ford fiesta trend 2022…
Collection of my ford fiesta trend 2022 model was just fantastic quick and easy to all sort out alex sorted me very well highly recommended 👍
11 March 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Good afternoon Paul,
Thank you for your great feedback. I’m really pleased to hear that collecting your Ford Fiesta Trend was quick and easy, and it’s fantastic that Alex looked after you so well throughout the process.
I appreciate the recommendation — enjoy your new car!
Kind regards,
Dean
Such a professional company
Such a professional company. I was seen by Steve Clayton and the process was very clear and precise. Everything explained and made easy. It is the 4th time using Vertu in Shirley and buying off Steve. Very highly recommended 100%.
26 February 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Charlotte,
Thank you for leaving us such a wonderful 5-star review. We’re delighted to hear that you found the service professional and the process clear and straightforward. It’s fantastic to know that this is your fourth time choosing Vertu Shirley and purchasing through Steve — your continued trust means a great deal to us.
Steve will be thrilled to receive your kind words and recommendation. Thank you again for your loyalty and for sharing your experience.
Kind regards,
Liza
Tara was good but very overworked
Tara was good but very overworked
She was very helpful but it was difficult to speak on the phone as she was always busy
The car smelled of smoke when I received it
It looks to be a good car but the smell really spoils it
It drives nicely but I need the windows open to get fresh air
I suggest the team needs more staff and Tara deserves a payrise
25 February 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Thank you for taking the time to share such detailed feedback. I’m pleased to hear that Tara was helpful throughout, and I appreciate you recognising how hard she works. I’m sorry to learn that it was difficult to reach her at times — we’ll make sure your comments about staffing are passed on to the management team.
I’m also very sorry to hear about the smoke smell in your car. That’s certainly not the standard we aim to deliver, and I understand how disappointing and inconvenient this must be. If you contact the team, we’ll be more than happy to arrange a deep clean to put this right for you as quickly as possible.
We’re grateful for your honest feedback, and I hope we can restore your confidence fully.
Kind regards,
Keith
Would definitely be back again great…
Would definitely be back again great service at Shirley vertu and great staff thank you claud for helping
3 February 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Heathy,
Thank you for your brilliant 5‑star review! We’re delighted to hear you received great service at Ford Shirley. It’s wonderful to know the team made such a positive impression and that Claud was especially helpful during your visit.
We really appreciate your kind words and are thrilled to hear you’d definitely return.
Kind regards,
Liza
Brilliant customer service
Brilliant customer service, support and guidance through process. No pressure sale, all made really easy and smooth.
19 February 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Good afternoon Haley,
Thank you for your brilliant review. I’m pleased to hear you found the service supportive, straightforward and pressure‑free.
Kind regards,
Dean
Professional, experienced amd friendly
Professional, experienced and friendly staff, really happy with the service will definatly go back to this dealership again.
14 February 2026
Unprompted review
Reply from Vertu Motors - Ford Shirley
Hi Gemma,
Thank you for leaving this review. We are so pleased to hear that you found the team professional, experienced and friendly. It is great to know you were really happy with the service and would return to the dealership again.
Your feedback is very much appreciated.
Kind regards,
Danielle
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