Went in to Vertu Ford Stafford looking to purchase a second hand car. We were met by Royston who was very friendly, knowledgable and courteous. He helped me purchase the appropriate vehicle for my req... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Let me start by saying that I hate buying cars. But Darryl at Vertu Stafford took up the challenge of making the entire process as simple and hassle free as possible - and did brilliantly. Easy to w... See more
Company replied
Darryl was so helpful as we chose our new car. I had never driven an automatic car before and he patiently explained how to drive the automatic and how the electric, fuel ratio worked. He took tim... See more
Company replied
We approached Vertu Stafford with regards to a Motability car. Damian Boote their specialist was very friendly, knowledgeable and efficient. He arranged a test drive for us and as we liked the car we... See more
Company replied
Company details
About Vertu Motors - Ford Stafford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Stone Road, ST16 2RA, Stafford, Stafforshire, United Kingdom
- 0344 659 0042
4.4
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
I've used 3 dealerships over a few yrs and found not 1 has a good customer service ethos. Ive tried this last week buying a car from vertu stafford. I went in there dealership on a Saturday done the deal or so I thought was supposed collect car following Saturday only to find out on the Friday they hadn't even bothered to sort the paperwork out. I had tried contacting them numerous times In the week to no avail. I find bristol street motors as it was called now know as vertu are lacking on there customer service on a serious scale.? I canceled my application on the Friday went to a competitor on the Saturday namely TC Harrison and brought 1 from them same model in 1 day. I would never go bk to vertu again I find them seriously lacking as a ford dealer .it makes no difference to me as I will never use vertu again the only positive thing was the service lad who sorted my issue todo with my mot was first class his name was Jake wot a great help he was . Unfortunately I wnt even use vertu to service my cars at all as uve lost me as a customer I dnt rate ur company as worth bothering with I will stay as a customer to TC Harrison as they know how to look after there customer many thanks
30 August 2025
Unprompted review
Reply from Vertu Motors - Ford Stafford
Good morning Nigel. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I will be in touch shortly to discuss your concerns in full, Kind regards, Lee Barnes, General Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.