Dealing with Jack Bannister is effortless and easy work, you tell him what you want and he sticks to that task and goes over and above everytime. The reason I keep going back to this branch
Company replied
Location
Switch locationGeorge Eastham Avenue, Trentham Lakes, ST4 4TU Stoke-on-Trent, Staffordshire, GB
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See what reviewers are saying
From our very first information gathering visit all of the staff were very friendly, whether that was Jack (in used car sales) or Irsa (in new car sales). Once we decided new was the route we wanted t... See more
Company replied
From first visit to picking a car all the staff were very friendly. Once we decided to buy the salesman (charlie) was extremely helpful and very professional. He dealt with all our queries and organis... See more
Company replied
Genuinely such an incredible experience at Vertu Stoke. We were so overwhelmed with the kindness and helpful attitude of the sales team and how special they made the whole experience. Jared took us th... See more
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Company details
About Vertu Motors - Ford Stoke
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
George Eastham Avenue, Trentham Lakes, ST4 4TU, Stoke-on-Trent, Staffordshire, United Kingdom
- 0344 659 0046
4.7
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
thanks to Antony and Pete for making my…
thanks to Antony and Pete for making my wife's new car experience a very nice day not quite sunshine but dry thanks no moans about the sales side they where great customer parking could be better thanks every one .
19 February 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon, Thank you for the fantastic 5‑star review. We’re really pleased to hear that Antony and Pete helped make your wife’s new‑car experience such a nice day — even without the sunshine. It’s great to know everything went smoothly on the sales side, and we appreciate your feedback on parking too.
Thank you for choosing Vertu Ford Stoke and for taking the time to share your comments.
Kind regards,
Kerry
Reply from Vertu Motors - Ford Stoke
Hi Dave,
Thank you for leaving this review. We are pleased to hear that you received excellent service. Your feedback is appreciated.
Kind regards,
Danielle
Very helpful and friendly staff
Very helpful and friendly staff. Able to offer good advice and answer all my queries.
11 February 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Joy, Thank you for your lovely feedback. We're really pleased to hear that the staff were very helpful and friendly, and that they were able to offer good advice and answer all your queries. Your comments are truly appreciated.
Kind regards
Dawn
Bought a new car from vertu ford stoke
Bought a new car from vertu ford stoke. Best car buying ever,irsa the sales advisor was brilliant and went of her way to help.She is a real asset and credit to stoke a lovely personality. Also a big thankyou to chris layton sales manager. Would highly recommend stoke ford...
12 February 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Chris new car sales manager and Irsa Sheraz @ vertu ford stoke
Chris new car sales manager and Irsa where very accommodating, went above and beyond, nothing was too much trouble and worked with me to get the deal i wanted on new Puma ST.Would recommend going to this dealership if you want to be feeling heard and respected and have someone that's down to earth.
3 February 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for your great feedback. I’m really pleased to hear that Chris and Irsa went above and beyond to help you get the deal you wanted on your new Puma ST. We appreciate your recommendation and are glad you felt heard and respected throughout your experience.
Kind regards,
Keith
Lovely young man named sam
Lovely young man named Sam looked after me,very professional in his job,explained everything to me.thankyou Sam.
31 January 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon, John .
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
I was treated with respect and given…
I was treated with respect and given all the information I needed to make a decision on buying my car. The attention to detail was very good and all my questions were answered fully.
23 January 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Very good service 5star i buy used car…
Very good service 5star i buy used car Toyota Corolla 72 plate from them but when I drive fill like new and many thanks to vertu and Jared boon ♥️♥️♥️♥️
13 January 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Jared was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Smooth no fuss and efficient.
Smooth no fuss and efficient.
Anthony was helpful and did not pressurise
23 January 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent customer service
Excellent customer service provided by Luke at the Stoke showroom. Always did everything he promised, phoning back, providing answers to questions etc. Nothing was too much trouble for him. When we first enquired about a van as well as Luke another member of staff also helped with information in a very friendly professional way. Very impressed with these guys.
12 January 2026
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Excellent customer service, felt heard and respected
Jared was an amazing person, accommodating, went above and beyond. Would recommend going to this dealership if you want to be feeling heard and respected and have someone that's down to earth.
20 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Robert Twigg
Recently purchased Ford Kuga from Trentham Lakes, Staffordshire showroom. We dealt with Jack Bannister who wasprofessional, knowledgeable and answered all our questions, nothing was too much trouble. We had a brief chat with the manager Johnnie who was also very professional and polite.
Would recommend the showroom for anyone thinking of purchasing a car.
31 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent Customer Service. I highly recommend
I purchased a used Ford Fiesta ST from Jack Dundas at Vertu Ford Stoke On Trent. I live in Aberdeenshire so dealt with Jack over the phone. Jack was always responsive and courteous. Jack provided the right level of detail and options but never pushed too hard unlike some experiences I've had with car salesman. The Business Manager, Pete, was also available offering add-ons to clinch the deal.
I travelled from Aberdeenshire to Stoke on Trent with Jack picking me up at the train station. Jack, and Pete, were both available with everything prepared so I simply had to sign a few documents.
I would also add the little touches like unveiling the car and providing supermarket trolley tokens with keys made the whole experience gold standard.
In summary I had a fantastic, stress fee experience and would definitely use Vertu again, so strongly recommend.
12 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Hi Jim, Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Helpful
Helpful, easy and any problems risen and sorted .
Pete squire and jack bannister very welcoming,polite and helpful
31 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Pete & Jack were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
A very professional experience when buying first car
Dealt with Anthony who was very knowledgeable about the car and was very helpful when test driving the car. The process of buying the car was easy and smooth. Would defo reccomend buying from the Stoke branch.
18 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good morning, Michael .
Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Travel an hour from home for a vehicle…
Travel an hour from home for a vehicle in Vertu Stoke-on-Trent. Was met with Stewart one of the sales executives as we were viewing the vehicle we were interested in.
Stewart was great at providing us with information and assurances regarding some cosmetic issues on the vehicle and how they would ensure the vehicle was meeting my expectations.
Jonny the sales manager introduced himself and was equally courteous and helpful.
Collected the vehicle a few days later with everything requested completed. Friendly, courteous and true to word experience at this garage.
Excellent customer service and satisfaction from us all round. Thank you.
21 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent service from Jared very…
Excellent service from Jared very knowledgeable and polite
18 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Leslie. Thank you so much for your kind words! We are so happy to hear that Jared was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent customer service especially…
Excellent customer service especially from the sales staff member we met - Anthony Hargreaves and other team members.
19 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Good afternoon Bernard. Thank you so much for your kind words! We are so happy to hear that Anthony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Many thanks Sam
We dealt with Sam Gladdy selecting and arranging delivery of our Motability Ford Puma. He made it a simple and easy process and we are very happy with our new car.
16 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Sam was very helpfull he showed me how…
Sam was very helpfull he showed me how everything worked inside and out top salesmam
16 December 2025
Unprompted review
Reply from Vertu Motors - Ford Stoke
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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