Made to feel very welcome by all personnel who we came in contact.All going the extra mile to guide us through the selling and buying process at Kings Norton Ford Vertu. Carlo showed us our purchase a... See more
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Location
Switch locationKings Norton Business Park, B30 3ES Birmingham, West Midlands, GB
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I had a great experience buying my first car at Vertu Geely Kings Norton. Alex was extremely helpful from start to finish, answering all of my questions and kept me updated throughout the process with... See more
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Dan at vertu motors kings Norton, was amazing! He explained everything thoroughly, kept us up to date with our new car order and was flexible with meetings etc. I cannot fault his service, absolutely... See more
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Son bought a car today.we travelled from Warrington to Birmingham as he liked the St line Fiesta..great correspondence all week from Sammi and Michael..Car just needed slight attention. Patrick 👏👏 o... See more
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Company details
About Vertu Motors - Geely Kings Norton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Kings Norton Business Park, B30 3ES, Birmingham, West Midlands, United Kingdom
- 0330 108 9000
4.3
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I had a great experience buying my first car
I had a great experience buying my first car at Vertu Geely Kings Norton. Alex was extremely helpful from start to finish, answering all of my questions and kept me updated throughout the process with regular communication and photos. He went above and beyond!
4 July 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Olivia,
Thank you for your lovely feedback.
It's fantastic to hear that you had such a great experience buying your first car. We're pleased Alex was so helpful throughout, keeping you informed with regular updates and photos, and ensuring all your questions were answered.
Congratulations on your first car, and we hope you enjoy every mile!
Kind regards,
Danielle
Made to feel very welcome by all…
Made to feel very welcome by all personnel who we came in contact.All going the extra mile to guide us through the selling and buying process at Kings Norton Ford Vertu. Carlo showed us our purchase and was more than pleased to accommodate our questions by demonstrating the various features of the car with patience and understanding ..
30 June 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Carlo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Dan at vertu motors kings Norton
Dan at vertu motors kings Norton, was amazing! He explained everything thoroughly, kept us up to date with our new car order and was flexible with meetings etc. I cannot fault his service, absolutely brilliant!
20 June 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Son bought a car today.we travelled…
Son bought a car today.we travelled from Warrington to Birmingham as he liked the St line Fiesta..great correspondence all week from Sammi and Michael..Car just needed slight attention. Patrick 👏👏 one of the sales lads rolled up his sleeves himself to make sure we wers totally happy. Son enjoyed the drive back..I no its only the 1st day but credit where credits due 👏👏👏
19 June 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Neil,
Thank you for your fantastic 5-star review!
We’re delighted to hear your son had such a great experience with his new Fiesta, and that the team kept you well informed throughout. It’s especially great to see Sammi, Michael and Patrick recognised for going the extra mile to make sure everything was just right.
We hope your son continues to enjoy his new car – and thank you again for your lovely feedback!
Kind regards,
Kerry
Took my mobilty car in for a mot on the…
Took my mobilty car in for a mot on the 8th June I told them I could feel a knocking on the excelecter pedal I got the car got back and they said there was nothing wrong with the car and it passed its mot had a serious on the window wipers and was smearing on the window screen obstructing my view and told me that mobilty was refusing was refusing to pay for the replacement which only cost £16 when I got the car back i checked the window wipers myself and found a massive gash in the window wipers which was causing smears on my window screen which was affecting 50%of my view technically this failed its mot ford then said mobilty was refusing to pay for the window wipers its still nor the 15th and still.not had the blades changed ive contacted mobilty and they said the reason why they refused to replace the blades was because they could only see the gash on the blade and not what car it was from so done another video 4 times sent it to ford through pdf ford saying they hadn't received it mobilty told me ford should of known to send a video showing the the gash and the reg of the car also mobilty said that ford sent the mot saying it had passed and no advisory which the window was down as a serious and 2 advisory for my wheels and on my brakes which were 60%worn in do not believe ford what they say I will be going for second opinion at kwik fit i advise noone to go to ford the mechanics are shit and unprofessional and lie
8 June 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Dear Mr Morris,
Thank you for your review.
I am sorry for the inconvenience you have experienced following your recent visit.
I have already sent you an email regarding this matter and would appreciate it if you could respond at your earliest convenience so we can progress this for you and bring it to a resolution.
We are more than happy to assist and ensure this is properly looked into for you.
Kind regards
David Cox
General Manager
Great Welcoming Professional Staff
Great welcoming professional staff over the whole process of purchasing a Geely Starray EMI.
The process was made straightforward, open, honest from the initial visit, test drive and finance and part exchange discussions, brilliant customer service instilling confidence.
I have no hesitation in recommending this branch of Vertu motors as nothing is a bother to them with any questions or queries raised answered promptly.
12 June 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good afternoon Howard,
Thank you for your detailed review. It’s great to hear that you found the whole process welcoming, professional, and straightforward from start to finish. Covering everything clearly — from your initial visit and test drive through to finance and part exchange — really helps build confidence, and we’re pleased this came across so strongly.
We’re delighted you’re happy with your Geely Starray EMI and truly appreciate your recommendation. It’s fantastic to know the team were always on hand to answer any questions promptly.
Kind regards,
Dean
Excellent service from start to finish
Excellent service from start to finish. Showroom was very busy on arrival Patrick served us with some input from Michael the manager. Didn't buy that day as wanted to test drive a few other cars. Once I knew which one I wanted i knew I would go back. Went back after deciding and was served by Saon. He and Michael found the perfect car for us really looking at what we wanted with our best Imterests at the forefront. A very personal service just excellent all round. We have bought a few cars from Kinga Norton and my daughters car we will continue to buy from them in the future.
5 June 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Ellie,
Thank you for your fantastic and detailed review. It’s great to hear that despite a busy showroom, the team took the time to support you properly, from your initial visit through to returning once you’d made your decision.
Patrick, Saon, and Michael will be pleased to know they helped you find the perfect car by really focusing on your needs and delivering such a personal experience. It’s especially valued to hear you’ve continued to return over the years — that loyalty means a lot.
We truly appreciate your kind words and look forward to welcoming you and your family again in the future.
Kind regards,
Dean
5* service!
⭐⭐⭐⭐⭐
I had a fantastic experience purchasing my new vehicle with Bradley Holmes.
From the very beginning, Bradley was friendly, approachable, and incredibly supportive. Unlike some car salespeople, he was never pushy and gave me all the time I needed to make the right decision. He took the time to explain everything thoroughly and patiently answered the many questions I had throughout the process.
One of the biggest factors in my purchase was making the switch from a petrol vehicle to an electric one. Bradley was extremely knowledgeable and helped me understand everything I needed to know, making what felt like a big transition much easier and less daunting. He even arranged a second test drive for me so I could be completely sure that an electric vehicle was the right choice. That extra time and attention made a real difference, and I’m so glad I made the switch—I absolutely love my new car.
His communication was excellent throughout. He kept me updated at every stage, was always professional, and made sure I knew exactly what was happening. Even after I collected my vehicle, Bradley reassured me that I could contact him anytime if I had any questions or needed any assistance.
Overall, the customer service was outstanding from start to finish. I would highly recommend Bradley to anyone looking to buy a new car. Five stars from me!
20 May 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Leila,
Thank you for such a fantastic review. It’s great to hear how Bradley made your experience so comfortable and informative from start to finish, especially when making the switch to an electric vehicle. Giving you the time, knowledge, and confidence to make the right decision is exactly what we aim for, so it’s wonderful to know he delivered that for you.
We’re thrilled you’re loving your new car and that the whole journey felt smooth and well supported.
Kind regards,
Dean
fantastic service.
fantastic service.. listen to what I wanted and got me a great deal and im happy with my purchase.. the staff were very informative and answered every question thoroughly
22 May 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for your fantastic review! We’re delighted to hear you received such great service from the team at Ford Kings Norton.
It’s wonderful to know they really listened to what you wanted, found you a great deal, and made sure all your questions were answered thoroughly. We’ll be sure to pass on your kind words to the team.
We hope you’re enjoying your new car, and thank you again for choosing Vertu!
Kind regards,
Kerry
Amazing experience Ben was awesome in…
Amazing experience Ben was awesome in overall end to end process. Brad and Yousuf have made the delivery process a breeze. I would recommend them to everyone.. Great team!
21 May 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for your fantastic review! We’re so pleased to hear you had an amazing experience with us at Ford Kings Norton.
It’s great to know Ben supported you so well throughout the entire process, and that Brad and Yousuf made the delivery smooth and hassle-free. We’ll be sure to pass on your kind words to the whole team!
Your recommendation really means a lot to us — thank you again for choosing Vertu.
Kind regards,
Kerry
Brad was an excellent Sales Manager
Brad was an excellent Sales Manager,
Customer service was excellent, Brad not only spoke to me but my wife also and didn't ignore her, showing that he actually cared more than just the sale. the Car we took for a test drive was very good and got to try out the features i was expecting. Excellent Service and follow up has been really good
15 May 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Ross,
Thank you for your fantastic feedback. I’m really pleased to hear Brad provided such excellent service and made sure both you and your wife felt included and supported throughout.
It’s great to know the test drive and follow up met your expectations.
Kind regards,
Danielle
No intense selling of any kind
No intense selling of any kind. Responses were prompt, friendly and polite. Everything went smoothly and really pleased with the new car.
21 May 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for taking the time to share your experience.
We’re delighted to hear that you appreciated the relaxed, no-pressure approach and that everything was handled in a prompt, friendly, and professional manner. Ensuring a smooth and enjoyable journey is exactly what we aim for, so it’s great to know we delivered for you.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Fantastic service
Patrick was friendly, attentive and extremely helpful navigating the part exchange of my new car! Great service! ⭐️
25 April 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Jessica. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Cars gone in for warranty work
Cars gone in for warranty work! Cars been sat there all day waiting for someone in the Shirley branch to authorise work by email why people can’t use a phone to hurry things up I don’t know
They want you to leave keys in a box when you arrive they don’t answer the phone when you try and ring for an update
The dealership has lost its ability to communicate with people face to face
If the car wasn’t under warranty I would not of gone there
12 May 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MJ1205 Kind regards, Keith
Personable and refreshing staff!
SO refreshing to be listened to and treated like a human being! Sam showed kindness and patience as I was really confused what car to buy. He listened to my wish list and took the time to show me all the options. Michael was also great, and both made sure they kept in contact with me over the weeks to see if they could be of any assistance. They have a large variety of EV and hybrid vehicles, so I knew I wanted to make my purchase with Vertu Kings Norton, and Sam could find the car that I wanted from their nationwide stock. I have had my car for over a week now, very happy!
28 April 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Good morning Sara,
Thank you for your review. It’s great to hear how supported and listened to you felt throughout the process. Sam’s kindness, patience, and focus on your wish list clearly made a big difference, and it’s lovely to hear Michael’s support and regular check‑ins added to that. We’re delighted you’re happy with your car and enjoying it after your first week.
Kind regards,
Dean
my wife's car went in for a service…
my wife's car went in for a service ,while car was been serviced my wife had to go into hospital ,,,,I called kings norton to let them know and was told service all done and I could collect the car .I went and paid the bill and drove the car home .the car failed and smoke was bad and I was told they found there was no coolant in car ??????? and it caused damage to turbo ,,,,I was not informed on collection of the car ( I took out extra warranty to cover jobs like this and paid 600 pounds extra . I WAS NEVER TOLD.......IM ASHAMED OF MYSELF FOR EVER BEEN INVOLVED WITH VERTU KINGS NORTON
3 June 2025
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPM0305 Kind regards Dawn
My car did not go into the workshop.
My car was recalled by Ford to have the airbag replaced it was booked into Vertu Kings Norton for Monday 27th April. I returned early back to the garage and my car had not moved from when I left it that morning so I waited for the work to be done. After two hours watching the car the garage called me to say that the car had just come out of the workshop and was ready for collection. No one had been near the car, I was given the key and no paperwork confirming that any work had been done.
27 April 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Dear Robert,
Thank you for taking the time to share your feedback. I’m sorry for the confusion and concern caused during your recent visit to Vertu Ford Kings Norton.
I’d like to reassure you that the Ford airbag recall work was fully carried out and the airbag was successfully replaced on your vehicle during its booked appointment on Monday 27th April. Our workshop records confirm that the recall procedure was completed in line with Ford’s guidelines.
That said, we recognise that your experience on the day did not give you confidence that the work had been completed, particularly as you were not provided with clear confirmation or paperwork at the point of collection. For that, I sincerely apologise. We should have ensured this was explained to you properly and documented clearly.
Your feedback has been shared with the service management team so that we can address how we communicate recall work and vehicle status with customers, to prevent this happening again.
If you would like, we would be more than happy to provide you with written confirmation of the recall work completed or discuss the visit in more detail to put your mind at rest. Please contact us directly and we will assist you further.
Thank you again for raising this with us. We appreciate your feedback and the opportunity to improve.
Kind regards
David Cox
General Manager
Salesman Patrick Connolly was obliging…
Salesman Patrick Connolly was obliging not pushy explained everything ,even found me a car from another garage!!!! How amazing . Have had 2 cars from them in the past , would definitely recommend.
14 April 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for the brilliant review. It’s great to hear Patrick was so obliging, clear, and completely non‑pushy — and even managed to source a car from another site for you, which is fantastic service.
We really appreciate your continued loyalty, and your recommendation means a lot.
Kind regards,
Kerry
Thank you for a great experience
Thank you for a great experience! Special thanks to Patrick for helping us with the car purchase. Everything was explained clearly, the process was quick, and we are very satisfied.
19 January 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi there,
Thank you for the wonderful 5‑star review. It’s great to hear you had such a smooth and positive experience, and that Patrick explained everything clearly and made the whole process quick and stress‑free.
We’re really pleased you’re so satisfied with your purchase — Patrick will really appreciate your kind words.
Kind regards,
Kerry
Vertu Motors in Kings Norton- brilliant service
Our local Vertu Motors in Kings Norton looked after us very well indeed. They sourced us the car which met all our requirements at very short notice. Even though they were exceptionally busy over the Easter period, Carlo, the sales assistant, was able to help us with the purchase of our new car with all accompanying paperwork within a couple of days. Thank you all so much for your help; it is greatly appreciated.
10 April 2026
Unprompted review
Reply from Vertu Motors - Geely Kings Norton
Hi Hilary
Thank you for your lovely feedback. We're delighted to hear that the team at Vertu Motors Kings Norton looked after you so well. It’s great to know they were able to source the perfect car for you at such short notice, even during the exceptionally busy Easter period.
We’re especially pleased that Carlo supported you through the purchase and completed all the paperwork within just a couple of days. Your appreciation means a great deal to the whole team.
Thank you again for your kind words.
Kind regards
Dawn
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