The service we got from Chris Ackroyd was friendly and knowledgeable Enjoyed the hot chocolate drink And loving my Kia picanto
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience dealing with this company was 10 out of 10. From start to finish was stress free after doing everything on-line or via telephone as I live 2 hours away from the store. Very friendly an... See more
Company replied
Excellent customer service from Sidra at Vertu Honda. Was really patient and she ensured the car met my needs. Even though the car was transported from another garage within the group, there was some... See more
Company replied
2 may I rang and spoke with parts department in Kia Honda Bradford and first it’s took time but the wait been paid off by experience staff name Bilal Mahmood which really helped and made my life easy... See more
Company replied
Company details
About Vertu Motors - Honda Bradford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Canal Road, Honda, BD1 4AJ, Bradford, West Yorkshire, United Kingdom
- 0344 659 9019
4.3
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service we got from Chris Ackroyd …
The service we got from Chris Ackroyd was friendly and knowledgeable
Enjoyed the hot chocolate drink
And loving my Kia picanto
27 August 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
The virtu sales team were knowledgeable…
The virtu sales team were knowledgeable and helpful, friendly and above all patient
27 August 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Hi Ordy,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had such a positive experience with the team at Honda Bradford. Providing knowledgeable, friendly, and helpful service is exactly what we strive for, so it's wonderful to know that the team delivered this throughout your visit.
We're especially pleased that you highlighted their patience. We understand that choosing the right vehicle is an important decision, and taking the time to support our customers every step of the way is a key part of the service we aim to provide.
Thank you again for your kind feedback. We'll be sure to share your comments with the team at Honda Bradford, who will be delighted to receive them.
We hope to welcome you back again in the future.
Kind regards,
Liza.
Customer care great couldn't do enough…
Customer care great couldn't do enough for us and answered all my questions about the finance and the running of the car thanks to Chris and Martin for there help
8 May 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you for your kind feedback. I’m really pleased to hear that you received such great customer care and that both Chris and Martin were able to answer all your questions around finance and running costs. Providing clear, helpful support is exactly what we aim for, and your comments are very much appreciated. I’ll be sure to pass your thanks on to them.
Kind regards,
Keith
What i nice experience smooth sailing…
What i nice experience smooth sailing from start to finish. Everything was explained in full details. Loving the new car it helps with my needs. The aftercare is brilliant they go above and beyond. Thankyou
25 March 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Dear Jamie,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience was smooth from start to finish and that everything was explained clearly in full detail.
It’s great to know that your new car is meeting your needs and that you’re enjoying it. We’re especially pleased to hear your positive comments about the aftercare service — going above and beyond for our customers is something we take great pride in.
Thank you again for choosing Honda Bradford, and we wish you many happy miles ahead.
Kind regards,
Liza
Highly Recommend This Garage
There was absolutely no pressure from the salesman when we went to test drive the car, all the staff were very friendly & obliging, nothing was too much trouble. I would definitely recommend Vertu at Bradford, great service
16 April 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you felt no pressure during your visit and that our team made you feel welcome and well looked after. Providing a friendly, supportive experience where nothing is too much trouble is exactly what we aim for, so your comments mean a great deal to us. Thank you for recommending Vertu Bradford, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Bad experience from vertu honda bradford
I purchased a Mercedes-Benz CLA in October 2025 from Vertu kia/Honda Bradford and have regretted it ever since. From day one there were faults, a strange noise and brake concerns. I reported everything immediately but was ignored for over a week.
My prescription glasses and personal items left in my part-exchange were lost because staff failed to act on my concerns in time. The vehicle was sent to auction before anyone followed up.
Over the next three months I made seven visits to service centres (Derby 6 times and Bradford once) paid £156 for a wheel alignment that turned out to be incorrect which was confirmed by Vertu Honda Derby, and still have outstanding faults including a track rod end and intermittent ambient lighting which Mercedes Benz say requires an authorised repairer to diagnose.
When I escalated to the General Manager, I was met with dismissive assumption filled responses. I have since been told the matter is “closed” when raised with customer relations with no investigation carried out. despite unresolved faults and zero compensation for my financial loss, time, and distress.
Vertu Honda Derby were professional and helpful this review is solely about Bradford. Avoid this branch if you value honesty, accountability, transparency, trustworthy and basic customer care.
I will not recommend Vertu kia/Honda Bradford if you want peace of mind. I have been told to message them after the review which i did twice and it was ignored. Cant imagine a big company like vertu being dodgy and acting like a cowboy company. I would advise to avoid this particular branch as the derby branch was exceptional. if you dont want to get high bp and sleepless nights
16 October 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1A2803 Kind regards, Dean
Outstanding customer service from Tom…
Outstanding customer service from Tom Peacy at Bradford Vertu, I wasn’t happy with my Original offer on a PCP , But Tom put me at ease & offered me 3 alternatives at a reasonable monthly payment
14 March 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Hi Lindsey,
Thank you for your fantastic 5-star review. We're delighted to hear that Tom at Honda Bradford provided outstanding customer service. It's great to know he took the time to understand your concerns with the original PCP offer and was able to put you at ease by presenting three suitable alternatives at a reasonable monthly payment.
We really appreciate you sharing your experience, and Tom will be thrilled with your lovely feedback.
Kind regards,
Liza
Is great experince speciel for mr jamal…
Is great experince speciel for mr jamal he help me to much and looks for me better deals thanks for you all staff vertu motors bradford
12 February 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good morning Muhammad,
Thank you for your review. I’m really pleased to hear you had a great experience and that Jamal was especially helpful in finding the best deals for you. It’s great to know the team at Vertu Motors Bradford made everything positive for you.
If you need anything in the future, we’re always here to help.
Kind regards,
Dean
The service from the beginning right up…
The service from the beginning right up to me collecting my car was excellent.
The salesman Sheeraz kept me up to date every step of the way.
Thank you
16 February 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good afternoon Brian,
Thank you for your review. It’s great to hear that the service was excellent from start to finish and that Sheeraz kept you updated every step of the way. Clear communication makes such a difference, and we’re delighted the experience was smooth for you.
Thank you again for your feedback.
Kind regards,
Dean
The salesman Sheeraz was polite and…
The salesman Sheeraz was polite and helpful.All my question were answered.
11 February 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Hi,
Thank you for leaving this review. We are so pleased to hear that Sheeraz was polite and helpful throughout your visit, and that all your questions were answered. Your feedback is much appreciated.
Kind regards,
Danielle
Knowledgeable and attentive sales man…
Knowledgeable and attentive sales man Sheeraz
31 January 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Vertu Kia Bradford. Highly recommended
We bought a Kia from Tom at Vertu Kia in August 2025 and the service was excellent from start to finish. Tom gave us as much time as we needed to discuss our options and made the whole process relaxed and pressure-free.
When we collected the car, he took the time to go through all the features in detail, which was really appreciated.
It was such a great experience all round that we returned in January to see Tom again and ended up buying a second car. My wife is absolutely delighted with it.
We would definitely recommend a visit to Vertu Kia and to Tom in particular. He is clearly passionate about his work and has an excellent knowledge of the cars and their technology.
14 January 2026
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Reply from Vertu Motors - Honda Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great service
Great service, Kacper was friendly and great to deal with
17 December 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good afternoon Lauren. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great experience
Great experience, Thomas was very indepth about the new car i picked up. Emails, WhatsApp communications throughout which speeds things up. Car was all ready and waiting for me.
10 December 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Purchasing our new car from Ventura…
Purchasing our new car from Ventura Motors Bradford was a great experience. The sales man Samir was very helpful explaining everything and guiding us through a couple of hiccups. I highly recommend going to them for your next Kia.
8 December 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good afternoon Safena. Thank you so much for your kind words! We are so happy to hear that Samir was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Adil was very useful and knowledgeable
Adil was very useful and knowledgeable. Also very friendly
26 November 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you so much for your kind words! We are so happy to hear that Adil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I have all the best to say about Vertu…
I have all the best to say about Vertu Kia Bradford, I am very happy with my new vehicle. I must emphasize that everyone is very kind and I must single out Kacper, the person who sold me the car, a very kind guy, whatever I needed, he was always there to give me a service and answer my every question. All my recommendations for Vertu Kia Bradford, thanks again for everything.
23 October 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Kacper and the team. We hope to see you again soon. Happy motoring, Chloe
My experience dealing with this company…
My experience dealing with this company was 10 out of 10. From start to finish was stress free after doing everything on-line or via telephone as I live 2 hours away from the store. Very friendly and helpful nothing too much trouble. Also sorting aftercare eg services & MOT with another store closer to my address. Would absolutely 100% recommend.
Jackie
18 October 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Fantastic experience turned sour.
I did most of my business with Raees Khan, this was from initial enquiry through to the completion of a sale. His help was invaluable and was a really nice gentleman to deal with. This was a 5* service.
Raeels manager, Chris Curley got involved over a small issue, which made me feel uncomfortable and not trustworthy! I also chatted with the body repairer and a member of the garage staff, they too were excellent helping me. The car itself is excellent.
30 September 2025
Unprompted review
Reply from Vertu Motors - Honda Bradford
Good morning. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.