Will at Vertu gave a first class service which made the experience of buying a car special.We were looked after throughout the process which went extremely well. We love the Tiggy (Tiguan) which is a... See more
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My sister and I went to Vertu Honda in Derby just to look at the jazz cars Mike Ball demonstrated the jazz . He was brilliant in walking us through the process of buying a new car. I had not driven a... See more
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I purchased a honda civic from vertu motors derby the experience was great the sales man was so good it made my experience in purchasing my new vehicle exciting thank you
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5 star barely enough, this is the 3rd car purchased through Vertu Derby. Samuel Walker steered me through the latest purchase with care, attention and sorted all my questions. As a female it’s imper... See more
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Company details
About Vertu Motors - Honda Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4SX, Derby, Derbyshire, United Kingdom
- 0344 659 9197
4.7
Excellent
61 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a beauty the honda civic
I purchased a honda civic from vertu motors derby the experience was great the sales man was so good it made my experience in purchasing my new vehicle exciting thank you
29 June 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
My sister and I went to Vertu Honda in…
My sister and I went to Vertu Honda in Derby just to look at the jazz cars Mike Ball demonstrated the jazz . He was brilliant in walking us through the process of buying a new car. I had not driven an automatic in years he patiently show us all the workings of the hybrid
And I am a techniphobe and having trouble with my phone he talked me through the process more than once both my sister and I bought a car. A follow up call to ask if we had any queries was great to give my confidence that he would be there for further help. Very pleased with the service he gave us.
5 June 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Thank you for your wonderful feedback. We’re delighted to hear that you and your sister had such a positive experience at Vertu Honda Derby. It’s great to know that Mike provided patient, clear guidance throughout, especially when explaining the hybrid system and supporting you with the technology.
We’re particularly pleased that his approach gave you the confidence to make your purchase and that his follow-up support made a difference. I’ll be sure to pass on your kind words to Mike.
We hope you both enjoy your new cars.
Kind regards,
Matthew
Mike Ball was very informative and…
Mike Ball was very informative and helpful selling me & my sister matching cars!
1 June 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Good afternoon Val,
Thank you for your review. It’s great to hear that Mike was so informative and helpful, and that he was able to support you and your sister in finding matching cars — that’s a lovely outcome.
Kind regards,
Dean
Your team at derby honda
Your team at derby honda. Are really helpful got me in my chosen car really fast and gave me a good deal as well. Pick up made me feel special. Tuck there time to help me sort the car as well.
6 June 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Hi Jason,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that the team at Vertu Honda Derby were so helpful in getting you into your chosen car quickly and at a great deal.
It’s wonderful to know that your collection experience made you feel special and that the team took the time to support you in getting everything sorted with your new car. That level of care is exactly what we aim to provide.
Your kind feedback means a great deal to the whole team, and we’re so pleased you had such a positive experience. If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Will at Vertu gave a first class service
Will at Vertu gave a first class service which made the experience of buying a car special.We were looked after throughout the process which went extremely well. We love the Tiggy (Tiguan) which is a cracking car which should give us years of driving pleasure. 5 stars
30 May 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Good morning Marika,
Thank you for your review. It’s great to hear that Will provided first‑class service and made the whole experience feel special. We’re delighted everything went so smoothly and that you love your Tiguan — it sounds like a fantastic choice for many enjoyable miles ahead.
Kind regards,
Dean
Avoid this company!
⭐ 1 Star – Would Give Less If I Could
I would rate this company less than 1 star if it were possible.
I purchased an Audi Q5 from them in August last year for £23,750, and within just a few weeks I had to take it back because the differential oil had not been serviced properly, causing the vehicle to judder. This should have been identified and rectified before the vehicle was sold.
Since then, more issues have come to light. It has become apparent that the vehicle has previously suffered damage or significant scratches, as the driver's wing appears to have had a poor-quality respray. I only discovered this because the paint has started peeling off. When I raised this with the company, rather than investigating properly, they attempted to blame me for the issue. If I had caused the damage myself, I would simply have paid to have it repaired rather than contacting the dealership in the first place.
To make matters worse, the SOS warning system has now started displaying fault warnings as well. Despite all these problems, none of it seems to be their responsibility according to Vertu, even though I was assured the vehicle had been thoroughly inspected before sale. Based on my experience, that inspection was clearly not as comprehensive as claimed.
Having spent £23,750 on this vehicle, I feel completely dissatisfied and let down by both the quality of the car and the aftersales service. I would strongly advise anyone considering purchasing a vehicle from this company to have an independent mechanic inspect it before buying, because they certainly didn't seem to identify these issues themselves.
31 August 2025
Unprompted review
A very pleasant experience carried out…
A very pleasant experience carried out by an excellent young salesman called Will
29 May 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Good morning,
Thank you for your kind feedback. It’s great to hear you had such a pleasant experience and that Will made a strong impression with his excellent service.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
My experience was made enjoyable and…
My experience was made enjoyable and smooth due to the expertise of the sales executive Sanjay Kareer . He was patient, knowledgeable guiding me through the whole process . His attention to detail was registered and reassuring.
27 May 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Hi Ann,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such an enjoyable and smooth experience with the team at Honda Derby.
It’s wonderful to know that Sanjay provided such patient and knowledgeable support throughout, guiding you every step of the way. His attention to detail and reassuring approach is exactly what we aim for, so your kind feedback will mean a lot to him and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Was looked after from the second we…
Was looked after from the second we walk through the door not pushed in too a car just left too browse sam walker and the manager was both amazing
18 May 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Hi Nigel,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were so well looked after from the moment you walked through the door at Honda Derby.
It’s great to know that Sam and the Manager provided such an amazing experience, giving you the time and space to browse without any pressure. Your kind words will mean a lot to them and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Vertu Honda Derby
Vertu Honda took care of all our needs from having our car brought over from Skipton to Derby and taking care of everything for us. Le-Roy you was a dream to deal with no pressure or false promises it's been a total pleasure 10/10
9 May 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Thank you for sharing such a brilliant review.
It’s fantastic to hear how well the team looked after you, from arranging to bring the car over from Skipton to making sure everything was handled smoothly in Derby. Le‑Roy will be especially pleased to know how much you appreciated his honest, pressure‑free approach — it’s exactly the experience we aim to deliver. A 10/10 means a lot.
Many thanks,
Chloe
Exceptional Customer Service
Customer experience was first rate: from initial enquiry through to taking receipt of our new vehicle.
9 May 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Hi Mark,
Thank you for your fantastic review. We’re delighted to hear your experience was first rate from your initial enquiry right through to collecting your new vehicle.
We really appreciate your feedback and are pleased we could make the whole process a positive one for you.
Thank you, Danielle
Reply from Vertu Motors - Honda Derby
Hi Judith,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you received good service and found the team at Vertu Honda Derby pleasant and helpful.
Your kind feedback is greatly appreciated and will be shared with the team. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great service received
Great service received, staff really helpful and friendly. We were given a thorough review of the car we test drove and didn’t feel pressured into buying.
24 April 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Good morning Philip,
Thank you for sharing your experience. It’s great to hear the team were friendly and helpful, and that you were given a clear, thorough overview of the car during your test drive. We’re especially pleased you felt comfortable and under no pressure throughout your visit.
Kind regards,
Dean
Le-Roy was very knowledgeable and helpful
Le-Roy was very knowledgeable and helpful. He answered all our questions and provided excellent service.
20 April 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Dear Karen,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Le‑Roy was so knowledgeable and helpful and that he was able to answer all of your questions clearly.
Providing excellent, informative service is very important to us, so your kind comments are greatly appreciated and will be shared with Le‑Roy and the team at Honda Derby. Thank you again for choosing us.
Kind regards,
Liza
Good fair deal at Vertu Honda Derby
I dealt with Lee-Roy Wright-Weekes at Derby Vertu for the purchase of my new Honda HR-V. What a great experience it was too, Lee-Roy is very professional and has great knowledge and expertise of the product he is selling, I will definitely be asking for Lee-Roy on future visits.
Many thanks Lee-Roy.
9 April 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Thank you for taking the time to share your experience. We’re delighted to hear that Lee‑Roy Wright‑Weekes at our Derby Vertu branch made the purchase of your new Honda HR‑V such a positive one. His professionalism, product knowledge, and expertise are a real asset to the team, and your comments will mean a great deal to him. We’re pleased to know you’ll be asking for Lee‑Roy again on future visits and wish you many happy miles in your new car.
Kind regards,
Keith
Excellent product backed by excellent service
Excellent product backed up with excellent service. Every step in buying a new car was clearly explained to me. All my queries were answered efficiently.
23 March 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Good morning Martin,
Thank you for your review. I’m really pleased to hear you’re happy with both the car and the service you received. It’s great to know every step of the process was explained clearly and that your questions were answered efficiently — that’s exactly the experience we want every customer to have.
Kind regards,
Dean
Great customer service
Great customer service which made for an easy transaction. Very professional.
21 March 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Hi Mary,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that you experienced great customer service and that the whole process felt easy and professional. That’s exactly what we aim for at Honda Derby, and it’s wonderful to know we delivered that for you.
We really appreciate you taking the time to share your feedback.
Kind regards,
Liza.
The showroom sales person was so…
The showroom sales person was so helpful and friendly. Le-roy explained everything from start to finish. No questions I asked were to small for this young man to answer. He is a credit to the staff at Vertu motors. When I collected my car I was taken through the safety measures I needed to know, explaining all the features available. Le-Roy even added my phone and home address to the system. 100% top service. I would definitely recommend Vertu motors to any of my friends and family. Thank you
21 March 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Hi Joy,
Thank you so much for your wonderful 5‑star review! We’re absolutely delighted to hear that you had such a positive experience at Honda Derby. It’s fantastic to know that Le‑Roy was so helpful, friendly and attentive throughout your entire journey — from explaining everything clearly to answering every question with patience and care.
Le‑Roy will be thrilled to read your kind words. He takes great pride in providing outstanding service, and it’s lovely to hear that he made you feel supported and confident at every step. We’re especially pleased that your handover experience was so detailed and reassuring, covering safety, features, and even setting up your phone and home address.
Thank you for recommending us to your friends and family — that really means a lot to the whole team. We’re so glad you enjoyed a 100% top‑class service.
Kind regards,
Liza.
This was my second purchase from Vertu…
This was my second purchase from Vertu Honda Derby and as usual everything went smoothly. I would also like to thank Mike the salesman for all his help.
17 March 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Thank you, Maureen, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that this was your second purchase from Vertu Honda Derby and that everything went smoothly once again. Your continued trust and loyalty mean a great deal to the team, and it’s wonderful to know that your experience was just as positive the second time around.
If there’s anything more we can support you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Bought recently a honda SUV
Bought recently a honda SUV. The car arrived in time and it performs as expected. The salesperson (Le-Roy) was very experienced, kind and always helpful.
12 March 2026
Unprompted review
Reply from Vertu Motors - Honda Derby
Good afternoon Vasileios,
Thank you for your review. I’m really pleased to hear that your new Honda SUV arrived on time and is performing exactly as expected. It’s great to know the experience met your expectations from start to finish.
Your feedback about Le‑Roy is much appreciated too — it’s wonderful to hear that he was experienced, kind, and consistently helpful throughout the process.
Kind regards,
Dean
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