Vertu Motors - Honda Derby Reviews 47

TrustScore 5 out of 5

4.8

Sir Frank Whittle Road, DE21 4SX Derby, Derbyshire, GB


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Rated 5 out of 5 stars

I dealt with Lee-Roy Wright-Weekes at Derby Vertu for the purchase of my new Honda HR-V. What a great experience it was too, Lee-Roy is very professional and has great knowledge and expertise of the... See more

Company replied

Rated 5 out of 5 stars

From walking into the showroom just to check out our options to picking our fantastic Honda Hrv up was a breeze. Sam was so helpful, polite that it made the experience very special. When we picked t... See more

Company replied

Rated 5 out of 5 stars

The showroom sales person was so helpful and friendly. Le-roy explained everything from start to finish. No questions I asked were to small for this young man to answer. He is a credit to the staff... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Honda Derby

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Sir Frank Whittle Road, DE21 4SX, Derby, Derbyshire, United Kingdom

  • 0344 659 9197

4.8

Excellent

TrustScore 5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good fair deal at Vertu Honda Derby

I dealt with Lee-Roy Wright-Weekes at Derby Vertu for the purchase of my new Honda HR-V. What a great experience it was too, Lee-Roy is very professional and has great knowledge and expertise of the product he is selling, I will definitely be asking for Lee-Roy on future visits.
Many thanks Lee-Roy.

9 April 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you for taking the time to share your experience. We’re delighted to hear that Lee‑Roy Wright‑Weekes at our Derby Vertu branch made the purchase of your new Honda HR‑V such a positive one. His professionalism, product knowledge, and expertise are a real asset to the team, and your comments will mean a great deal to him. We’re pleased to know you’ll be asking for Lee‑Roy again on future visits and wish you many happy miles in your new car.
Kind regards,
Keith

Rated 5 out of 5 stars

Excellent product backed by excellent service

Excellent product backed up with excellent service. Every step in buying a new car was clearly explained to me. All my queries were answered efficiently.

23 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good morning Martin,

Thank you for your review. I’m really pleased to hear you’re happy with both the car and the service you received. It’s great to know every step of the process was explained clearly and that your questions were answered efficiently — that’s exactly the experience we want every customer to have.

Kind regards,
Dean

Rated 5 out of 5 stars

Great customer service

Great customer service which made for an easy transaction. Very professional.

21 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Hi Mary,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that you experienced great customer service and that the whole process felt easy and professional. That’s exactly what we aim for at Honda Derby, and it’s wonderful to know we delivered that for you.
We really appreciate you taking the time to share your feedback.
Kind regards,
Liza.

Rated 5 out of 5 stars

The showroom sales person was so…

The showroom sales person was so helpful and friendly. Le-roy explained everything from start to finish. No questions I asked were to small for this young man to answer. He is a credit to the staff at Vertu motors. When I collected my car I was taken through the safety measures I needed to know, explaining all the features available. Le-Roy even added my phone and home address to the system. 100% top service. I would definitely recommend Vertu motors to any of my friends and family. Thank you

21 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Hi Joy,
Thank you so much for your wonderful 5‑star review! We’re absolutely delighted to hear that you had such a positive experience at Honda Derby. It’s fantastic to know that Le‑Roy was so helpful, friendly and attentive throughout your entire journey — from explaining everything clearly to answering every question with patience and care.
Le‑Roy will be thrilled to read your kind words. He takes great pride in providing outstanding service, and it’s lovely to hear that he made you feel supported and confident at every step. We’re especially pleased that your handover experience was so detailed and reassuring, covering safety, features, and even setting up your phone and home address.
Thank you for recommending us to your friends and family — that really means a lot to the whole team. We’re so glad you enjoyed a 100% top‑class service.
Kind regards,
Liza.

Rated 5 out of 5 stars

This was my second purchase from Vertu…

This was my second purchase from Vertu Honda Derby and as usual everything went smoothly. I would also like to thank Mike the salesman for all his help.

17 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you, Maureen, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that this was your second purchase from Vertu Honda Derby and that everything went smoothly once again. Your continued trust and loyalty mean a great deal to the team, and it’s wonderful to know that your experience was just as positive the second time around.
If there’s anything more we can support you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Bought recently a honda SUV

Bought recently a honda SUV. The car arrived in time and it performs as expected. The salesperson (Le-Roy) was very experienced, kind and always helpful.

12 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good afternoon Vasileios,

Thank you for your review. I’m really pleased to hear that your new Honda SUV arrived on time and is performing exactly as expected. It’s great to know the experience met your expectations from start to finish.

Your feedback about Le‑Roy is much appreciated too — it’s wonderful to hear that he was experienced, kind, and consistently helpful throughout the process.

Kind regards,
Dean

Rated 5 out of 5 stars

Good friendly service with everything…

Good friendly service with everything well organised. Sanjay was very helpful.

9 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good afternoon Rod,

Thank you for your review. We're really pleased to hear that everything was well organised and that you received such friendly service. It’s great to know Sanjay was particularly helpful during your visit.

Kind regards,
Dean

Rated 5 out of 5 stars

Choosing Honda

From walking into the showroom just to check out our options to picking our fantastic Honda Hrv up was a breeze. Sam was so helpful, polite that it made the experience very special. When we picked the car up we felt like we had won a prize with the black sheet over the car.

7 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you for sharing your experience. We’re delighted to hear that everything—from exploring your options to collecting your new Honda HR‑V—was such a breeze. It’s wonderful to know that Sam’s helpful and polite approach made the process feel special. The reveal with the black sheet is always a lovely moment, and we’re glad it made collecting your car feel like winning a prize.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Matthew

Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service. Changing the car was a pleasure.

3 March 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you so much for taking the time to leave this wonderful review. I’m delighted to hear you found the service helpful and friendly, and that changing your car was an enjoyable experience. We always aim to make the process as smooth and positive as possible, so it’s great to know we hit the mark.
Kind regards,
Matthew

Rated 5 out of 5 stars

5 star barely enough

5 star barely enough, this is the 3rd car purchased through Vertu Derby. Samuel Walker steered me through the latest purchase with care, attention and sorted all my questions. As a female it’s imperative I have trust in the whole process. The last car was 11 1/2 years old from new, they have serviced and attended to its needs. It’s like a ‘family’ business, everything at every level has never disappointed, brilliant communication and never a problem to go the extra mile. A HUGE THANK YOU. No hesitation in recommending to all.

13 February 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Hi there,
Thank you for sharing such a wonderful review. We're absolutely delighted to hear that you’ve returned to Vertu Derby for your third car and that your experience once again deserved more than 5 stars. It’s fantastic to know that Samuel Walker guided you through your latest purchase with such care, attention, and support, ensuring all your questions were answered clearly and confidently.
We truly appreciate your comment about trust — especially as a female customer — and we're honoured that you continue to place that trust in us. It’s wonderful to hear that your previous vehicle served you well for over 11 years and that our team looked after it throughout its life. Knowing that you’ve always experienced excellent communication and a team willing to go the extra mile means a great deal to us.
Your loyalty and recommendation are sincerely appreciated. Thank you for being part of what you described as our “family” — it’s customers like you who make what we do so rewarding.
A huge thank you from all of us.
Kind regards
Dawn

Rated 5 out of 5 stars

Fantastic service

Fantastic service, purchase complete within 24 hours, Will Whitmore went over and beyond to assist us! We travelled over an hour to the showroom and after only speaking the day before the car was pristine and ready to drive away! I think this young man will go far, highly recommend

10 February 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Hi John,
Thank you for your fantastic 5‑star review! We’re delighted to hear that you received such exceptional service from Will at Honda Derby. Completing your purchase within 24 hours is impressive, and it’s wonderful to know that Will went above and beyond to ensure everything was pristine and ready for your arrival — especially with you travelling over an hour to the showroom.
Your kind words about Will’s professionalism and potential mean a great deal, and we’ll be sure to share your feedback with him and the team. We truly appreciate your high recommendation.
Kind regards,
Liza

Rated 5 out of 5 stars

Excellent customer service

Choosing a car was difficult. Hours spent online looking for a car. As soon as I found a car which was with Honda Derby, everything became easy.
Timely to respond to mails as well as return calls, easy signing of papers just to mention a few.
Special mention to Will. He was amazing. Easy to have a chat with, calm, and knew his stuff. This is the second car I am getting from Vertu Honda and this experience was fantabulous. I felt special

30 January 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Will and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

We desperately needed a specific car as…

We desperately needed a specific car as our had broken down and Sanjay spent a long time finding one on your network.
He has it delivered the next day and we went for a test drive and loved it.
We were back the following day to collect our new car.

30 January 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good morning Sally. Thank you for sharing your experience. We’re really pleased to hear that Sanjay went the extra mile to find the exact car you needed, especially at such short notice. It’s great that he arranged next‑day delivery and that you loved the car on your test drive.
We’re delighted everything moved quickly and smoothly for you, and we hope you enjoy your new car.
Kind regards,
Dean

Rated 5 out of 5 stars

I recently purchased a car from Vertu…

I recently purchased a car from Vertu Honda Bradford and unfortunately experienced several issues with the vehicle. I was referred by Chris, the General Manager at the Bradford branch, to Vertu Honda Derby for further support, FAO Mark W.

From the moment I arrived, Mark has been exceptional. He has been consistently professional, diligent, reliable, and transparent. He keeps me updated at every stage and has never dismissed or overlooked any concern I raised. His respect and attentiveness have truly stood out.

I want to express my sincere appreciation to Mark W, the Service Manager at Vertu Honda Derby. His professionalism and polite manner have been consistent throughout my entire experience. The front‑desk staff have also been courteous, helpful, and professional every time I’ve interacted with them.

I would confidently and wholeheartedly recommend Vertu Honda Derby based on the outstanding service I received. However, I cannot say the same for VERTU HONDA BRADFORD as its an appauling service, that experience is a separate review on its own.

22 January 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mark and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

Exceptional service

Exceptional service, personal attention throughout and professional knowledgeable guidance and support given and received from Sam our Sales advisor at Honda Derby. The entire process of acquiring our new Honda vehicle was made pleasurable enjoyable and supportive from the whole team at Derby.

19 December 2025
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

My Car purchase was smooth and process…

My Car purchase was smooth and process was transparent and I was being updated at every step and received car delivery within one week.
My contact person was Mr Lee Roy, he was really helping and supported all times until handover.
He has sound knowledge how to deal and well explained each and everything until handover of car.

5 January 2026
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you so much for your kind words! We are so happy to hear that Lee was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

Pleasant reliable efficient service

Pleasant reliable efficient service. Will made us feel very welcome. He was able to answer all our questions. We are delighted with our new car and the staff at Vertu played a big part in making this a positive experience

29 December 2025
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good morning.
Thank you so much for your kind words! We are so happy to hear that Will was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Just want to say a big thank you to…

Just want to say a big thank you to Lee-Roy and his team, great experience and easy with no stress

6 December 2025
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Great customer service

Fantastic customer service from Vertu Derby, Sam Walker in particular. Actually it is a really well run dealership. The whole process from when I expressed an interest in the car to when we drove it away yesterday, was really smooth, even when my bank held up the payment for the car (without telling me)

19 November 2025
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good morning Jane. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

No fuss and the minimum of paperwork

No fuss and the minimum of paperwork

11 November 2025
Unprompted review
Vertu Motors  - Honda Derby logo

Reply from Vertu Motors - Honda Derby

Good afternoon Terry. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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