Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... See more
Company replied
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Just bought my first used Honda HRV from Vertu Durham and was delighted with my buying experience from start to finish. No hassle, no fuss, every step of the process carefully explained by a respectf... See more
Company replied
Very nice, knowledgable staff and able to look at a few cars before narrowing it down to the one we wanted to test drive. No pressure, just help to find the right one.
Company replied
A straightforward no pressure experience. From booking a viewing and test drive to receiving the keys it was overall a pleasant experience. The sales person was experienced, friendly and knowledgeable... See more
Company replied
Gary was professional from start to finish regarding the sale of the car his pleasant and friendly manner made me feel at ease,The manager also gave me constructive information.The only thing that I c... See more
Company replied
Written by the company
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I recently decided to have a bigger notability car from my mini Charlotte from Vertu in Pity Me Durham was amazing from ordering to receiving my new car very professional but also a very caring person highly recommend her and Vertu in Pity Me5⭐️

Reply from Vertu Motors - Honda Durham
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