All the staff, have been more than helpful, this is the second Jazz that we have had and Graham the mechanic has serviced it from day one, no complaints. Andy the salesman was friendly not pushy an... See more
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Easiest and most hassle free car purchase I’ve ever had. All staff professional and polite makeing the whole experience perfect keep up the good work and I’ll be seeing you again when I’m looking to b... See more
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I have never been in such a friendly car showroom where every member of staff took time to acknowledge my presence and chat. Cory Jones Sales asked if he could help in anyway and took time to ascertai... See more
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Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purch... See more
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Company details
About Vertu Motors - Honda Morpeth
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom
- 0344 659 8073
4.4
Excellent
33 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchased a Suzuki Vitara ND68 from Vertu…
We purchased a Suzuki Vitara (ND68) from Vertu Morpeth. When the car arrived it was filthy, full of crumbs and marks all over the seats. No warranty was provided at the time even though they said they had emailed it. Beware as once they have your money they don’t want to know. We have had BOTH wing MIRRORS literally fall out in the space of two weeks. The right hand mirror fell off when we were travelling at speed on the motorway. Adam (Branch Manager) appeared to be disinterested and had the attitude that it’s not our problem. If the Motor Assured Warranty don’t cover it then nothing to do with us. Good luck with obtaining repeat business. Rest assured we wouldn’t touch Vertu again!
Response to your reply:
Did you read the last sentence? I have already contacted Liza Nicholson on the digital email under ref: JS1KD0704. I have left negative feedback across different platforms 😂
6 April 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KD0904 Kind regards, Keith
Dealership not interested in helping
When I bought this car brand new this car was getting over 200 miles worth of range on 80 percent charge, with no air conditioning on. It now only gets 143 miles with 80 percent charge with no air conditioning on. I have been to this so called dealership numerous times over this issue and they say there is nothing the matter with car and to reset the trip. There is less than 4000 miles on the car (honda eny1). This is ridiculous. Also the staff are really unhelpful. Don't waste your time and money with this dealership
8 April 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
All the staff
All the staff, have been more than helpful, this is the second Jazz that we have had and Graham the mechanic has serviced it from day one, no complaints.
Andy the salesman was friendly not pushy and explained every aspect of the sale in detail. Result Happy business.
11 March 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that your experience with us has been so positive.
It’s great to know your second Jazz has continued to meet your expectations and that Graham has been able to look after your vehicle from day one. We’ll be sure to pass on your kind words to him.
I’m also pleased to hear that Andy made the sales process clear, friendly and pressure‑free. Providing a helpful and transparent experience is something we take pride in, so your comments mean a lot.
Thank you again for your continued trust in us — we really appreciate it.
Kind regards,
Keith
Easiest and most hassle free car…
Easiest and most hassle free car purchase I’ve ever had. All staff professional and polite makeing the whole experience perfect keep up the good work and I’ll be seeing you again when I’m looking to buy my next car
16 March 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your great feedback, Callum. We are really pleased to hear that your car purchase at Honda Morpeth was the easiest and most hassle free you have ever had, and it is wonderful to know that our staff were professional and polite throughout, helping make the experience perfect for you. We truly appreciate your kind words and look forward to seeing you again when you are ready for your next car. Danielle
Our new HR-V
We bought our new HR-V from Honda Morpeth. The service we received from the Sales Person and his colleagues was excellent. They were all friendly and efficient. We could not have been treated better.
17 March 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you, Colin, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that your experience at Honda Morpeth was so positive. It’s great to know that both your Sales Person and the wider team were friendly, efficient, and delivered excellent service throughout your purchase of the new HR‑V. Your kind words mean a lot, and we’re thrilled to hear you felt so well looked after.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
NEW HONDA ENY-1
Just bought a brand new Honda ENY-1 from Corey at Honda Vertu Morpeth my second car from this dealership
I have never been in a car dealership where everybody is so friendly from start to finish Corey has made the process easy and comfortable, nothing was too much trouble to him and he was always very professional whilst creating a personal experience
I would have no hesitation at recommending Corey and all the staff at Honda Vertu Morpeth
17 March 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you, Malcolm, for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that your experience at Honda Vertu Morpeth was so positive, especially as this is your second car from the dealership. It’s wonderful to know that you found the entire team friendly from start to finish, and that Corey made the process easy, comfortable, and completely hassle‑free. Your comments about his professionalism, personal approach, and willingness to go the extra mile really do mean a lot.
We truly appreciate your recommendation of Corey and the whole team, and we’re thrilled that you’re enjoying your brand new Honda e:NY1.
If there’s anything more we can support you with now or in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Best sales service …
I have never been in such a friendly car showroom where every member of staff took time to acknowledge my presence and chat. Cory Jones Sales asked if he could help in anyway and took time to ascertain what my requirements were.
14 March 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you, Denise, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear that your visit to our Honda Morpeth showroom was such a friendly and welcoming experience. It’s wonderful to know that every member of the team took the time to acknowledge you and have a chat — creating a positive atmosphere is something we take great pride in. We’re also pleased to hear that Cory Jones provided helpful and attentive service while understanding your requirements.
Your kind words mean a great deal to the whole team.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Everything was perfect
Everything was perfect, great staff across the showroom and everything was as smooth as possible
12 March 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good afternoon Mr Mason,
Thank you for your feedback. I’m really pleased to hear everything was perfect during your visit to Honda Morpeth. It’s great to know the team across the showroom made the experience smooth from start to finish.
I appreciate you taking the time to share your review.
Kind regards,
Dean
Speedy reliable firendly service with…
Speedy reliable firendly service with good finance options.
Always fabulous friendly staff. Big thankyou to Andy for his great service and assistance in getting everything sorted. Delighted with the car and Vertu Honda Morpeth.
19 February 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your kind words. We’re delighted to hear you received speedy, reliable, and friendly service, and that our finance options worked well for you. Our team will be thrilled to know their efforts made a difference.
A special thank you for recognising Andy — he’ll be pleased to hear his support helped get everything sorted smoothly. We’re over the moon that you’re happy with your new car and your experience with Vertu Honda Morpeth. Kind regards, Selina
Professional no pressure approach
Corey at Vertu Morpeth was incredibly knowledgeable about the new Hondra ZRV and patiently walked me through all the safety features and tech details. His no-pressure approach made me feel comfortable throughout the entire process. The experience was so smooth and enjoyable. The Handover again was informative professional and with patience.
11 February 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for your fantastic review. I’m delighted to hear that Corey at Vertu Morpeth provided such knowledgeable and patient support while guiding you through the new Honda ZR‑V. It’s great to know his no‑pressure approach made the whole experience smooth and enjoyable. I’m also pleased the handover was professional, informative, and delivered with the same level of care. Kind regards Keith
I used the MORPETH branch
I used the MORPETH branch, I needed a replacement part fitted and the experience was outstanding, I mean really perfect in every possible way. The customer service representatives were absolutely fantastic, a really nice group of people who went that extra mile to accommodate me and my son who has severe disabilities. They gave him and myself the best experience as customers ever and we will never forget that because moments like that define life and inspire us with excellence and perfection that you just don't see anywhere else.
9 February 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your wonderful feedback. I’m delighted to hear that your experience at our Morpeth branch was outstanding from start to finish. It’s fantastic to know that our team went the extra mile to support both you and your son, and that their care and kindness made such a memorable impact.
Providing exceptional service is incredibly important to us, and your comments about excellence and perfection mean a great deal to the whole team. We truly appreciate you sharing this experience.
Kind regards
Keith
Great staff, Great service
Great friendly and knowledgeable staff, a delight to deal with - nothing is too much trouble for them.
7 February 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for your kind feedback. We’re delighted to hear you found the team friendly, knowledgeable, and a pleasure to deal with. It’s great to know nothing was too much trouble. We really appreciate your comments.
Kind regards, Keith
Positive and supportive experience
Everyone at Vertu was polite, kind, helpful and really nice. No pressure at all, just an overall top-notch experience - so different from other dealers I've been to in the past. Such a positive energy there - would highly recommend.
29 January 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good morning.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent Experience
from going into showroom Michael was prepared for the transfer of my new Motability car with a really relaxing and professional manner which is a great help for people such as myself and then explained everything about the car with patience and understanding which to older people means a lot. Service great , Michael Wood excellent
27 January 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent Experience
Corey was great from start to finish. He was helpful, knowledgeable and kept me updated throughout the whole process. Highly recommended.
21 January 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you so much for your kind words! We are so happy to hear that Corey was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
New car
Very pleasant experiance from start to finish chris was so helpful and friendly
Covered everything i wanted to know
Would definetly go back
4 January 2026
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Overall a great used car purchase experience
Overall a great used car purchase experience. Prompt responses to initial email queries and a good experience when I arrived at the showroom.
Thank you to Andrew Davis for your professional, no pressure approach.
Would thoroughly recommend.
19 December 2025
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Andrew and the team. We hope to see you again soon. Happy motoring, Dean
Excellent customer service altogether
Excellent customer service altogether. I was driven home and back to base again after the repair was made. I've never had that treat before, anywhere else.
I was also given a clear and concise list of faults that will require future attention.
26 November 2025
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good afternoon Karl. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Just recently purchased a car off this…
Just recently purchased a car off this dealership.from the initial phone call to enquire & to purchase vehicle. The service was excellent, extremely friendly guys who were honest & open with the purchase of vehicle. Never felt any pressure to buy, very knowledgeable with any questions we asked. The total experience was one of best I’ve had . Would highly recommend Vertu Honda, Morpeth especially Chris & Neal .
19 November 2025
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Good afternoon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
The salesman was both courteous &…
The salesman was both courteous & polite, he tailored the finance to meet my requirements.
15 October 2025
Unprompted review
Reply from Vertu Motors - Honda Morpeth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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