Looking at the car and test driving - all good. Information on specs, additional bits and finance - excellent. Re Hyundai's deal of hire purchase (£4000) to enable additional discount - dreadful... See more
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Great customer service by extremely friendly staff who listen to what you want. The whole process for part exchange to picking up my car was so easy and stress free. William and Andy at Hyundai Banbur... See more
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it was perfect the sales consultants listened to us and answered all our questions . there was no pressure applied just to get a sale so we felt at ease .would highly recommend to anybody looking to... See more
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The experience was so straight forward choosing the right car , trading our old car in , we were really looked after by William and the rest of the staff .A very positive experience with excellent s... See more
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Company details
About Vertu Motors - Hyundai Banbury
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Southam Road, OX16 2RS, Banbury, Oxfordshire, United Kingdom
- 0344 659 0053
4.5
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Looking at the car and test driving - see above
Looking at the car and test driving - all good.
Information on specs, additional bits and finance - excellent.
Re Hyundai's deal of hire purchase (£4000) to enable additional discount - dreadful IT! I could not make the e-signing work, and nor could Jack Burke on his first attempt when helping me out. CHANGE IT.
Handover of the car - excellent.
31 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your feedback.
We’re delighted to hear that your experience with the car itself, the test drive, and the handover all went so well. It’s great to know that Jack Burke provided excellent support with the vehicle specifications, options and finance arrangements, and that you found the overall buying experience positive.
We’re sorry to hear that you encountered difficulties with the e-signing process for the Hyundai finance offer. We appreciate your feedback.
Thank you again for taking the time to share your experience. We hope you enjoy your new Hyundai, and I’ll be sure to pass on your feedback to the team.
Kind regards,
Matthew
Great customer service by extremely…
Great customer service by extremely friendly staff who listen to what you want. The whole process for part exchange to picking up my car was so easy and stress free. William and Andy at Hyundai Banbury all i can say is one big Thank You. Highly recommended
31 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your fantastic feedback. We’re delighted to hear that you received such great customer service from a friendly team who took the time to listen to your needs.
It’s wonderful to know that the entire process, from part exchange through to collecting your new car, was easy and stress-free. A special thank you for recognising William and Andy at Hyundai Banbury—I’ll be sure to pass on your kind words to them both.
We truly appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Matthew
A Excellent Experience
The experience was so straight forward choosing the right car , trading our old car in , we were really looked after by William and the rest of the staff .A very positive experience with excellent service
11 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your wonderful feedback. We’re delighted to hear that the process of choosing your new car and trading in your previous vehicle was so straightforward.
It’s great to know that William and the team looked after you so well and provided excellent service throughout. We truly appreciate your kind words and are pleased that your experience was such a positive one.
Kind regards,
Matthew
These guys are con artists and just want your money
Only giving them one star because I can't give 0 stars. This cowboy dealership sold my father-in-law, who’s a pensioner, a Peugeot 3008 with a recall on it. This was discussed with the dealer before purchase and they assured the purchaser that the recall had been dealt with and all was done, claiming it would take a while for the recall to clear on the official website. Trusting what was said, by the Vertu salesman, the car was purchased in good faith. Several weeks later, lo and behold, a recall letter was received as the work had not been completed on the car and rectified, so Vertu lied. When calling Peugeot to book in the work to be done, the car was booked into Vertu for repair. There’s an irony here. The car has now been booked in for several weeks time and they had the cheek to ask when the car goes in for the fault to be repaired if the owner would like a “service and valet for 30 quid?”. The gall and cheek. This will now be taken up with the relevant ombudsman, but in the mean time if you’re thinking of purchasing a car from Vertu Motors in Banbury or any other outlet, do yourself a favour and save yourself the grief and trouble by finding another dealer that is honest and isn’t going to con you. Message on GOV website: There's an outstanding recall on PEUGEOT 3008 ALLURE PREMIUM BLUE HDI.
28 February 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1PT3007 Kind regards, Liza
it was perfect the sales consultants…
it was perfect the sales consultants listened to us and answered all our questions . there was no pressure applied just to get a sale so we felt at ease .would highly recommend to anybody looking to purchase a new vehicle.
22 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your fantastic feedback. We’re delighted to hear that the team took the time to listen, answer all your questions and provide a relaxed, pressure-free experience throughout.
It’s great to know that you felt at ease and supported in making the right decision. We truly appreciate your recommendation and hope you enjoy your new vehicle.
Kind regards,
Matthew
Good friendly efficient service
Good friendly efficient service, including test drive.
18 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind review.
We are delighted to hear that you received friendly, efficient service and enjoyed your test drive. Providing a straightforward and enjoyable experience is exactly what we strive for, so it's great to know our team looked after you so well.
Thank you for choosing Vertu Motors. We hope to welcome you back in the future.
Kind regards,
Keith
The sales team bent over backwards to…
The sales team bent over backwards to sale a car, but after a week the power steering feels awkward, I went back to the showroom, and the car not be seen to the 28th August, this could be a safety issue but they are showing no interest, there after sales care is dreadfully.
14 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for taking the time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Amazing staff and excellent service
Amazing staff and excellent service! I’ve bought four cars from here and have been really happy every time. The team has always been friendly, helpful, and made the whole process smooth. I wouldn’t hesitate to recommend them.
20 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Carla,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you’ve had consistently positive experiences with Hyundai Banbury and that this is now your fourth car purchased from us.
Your continued loyalty means a great deal, and it’s fantastic to know that the team has always been friendly, helpful, and made the buying process smooth and enjoyable for you. We truly appreciate your recommendation and your trust in us over the years.
Kind regards,
Liza.
No pressure to buy one but great…
No pressure to buy one but great service if you do
15 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Philip,
Thank you for your review. We're delighted to hear that you experienced a no pressure approach from the team while still receiving great service when making your purchase. Creating a relaxed and supportive environment for our customers is important to us, so it's wonderful to know this was reflected in your experience at Hyundai Banbury.
Kind regards,
Danielle
Beware
We were mis sold a car with less than 1000 miles on the clock. No one now disputes that material information wasn’t disclosed on purchase -if it had been we wouldn’t have bought the car (multiple significant warranty repairs not disclosed). Vertu Banbury are absolutely dragging their feet on resolving - it’s taken months and is still ongoing. Everyone is friendly particularly when purchasing but have an issue and all you get is delay and inaction.
15 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Good afternoon. Thank you for taking the time to leave us a review - Was there any particular reason for it being 0 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TP1M1607 Kind regards, Danielle
Excellent sales persom
William at Banbury Hyundai one of the best mobility sales men from this time while I was looking for my new car. He very very helpful with information, test driving, making us feel welcome into garage, fully understood my needs in a car. Absolute good advocate for motability and Hyundai.
13 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Karen,
Thank you for your wonderful feedback. We're delighted to hear that William provided such excellent support throughout your Motability journey. It's great to know he took the time to understand your needs, kept you well informed, and made you feel welcome during your visits.
We'll be sure to pass on your kind comments to William. Thank you for choosing Hyundai Banbury, and we hope you enjoy your new car.
Kind regards,
Danielle
Sales team very helpful
Sales team very helpful, friendly but no hard sell, efficient. Car was in pristine condition when I collected it, even though it was 10 years old
3 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind feedback. We’re delighted to hear that the sales team were helpful, friendly and efficient, while providing a relaxed, no-pressure experience.
It’s great to know your car was presented in pristine condition on collection, especially for a vehicle that was 10 years old. We hope you enjoy many happy miles ahead.
Kind regards,
Matthew
Matt was brilliant and I absolutely…
Matt was brilliant and I absolutely love my new car!
Customer service 10/10
Car 10/10
Thank you so much!
30 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your fantastic feedback. We’re delighted to hear that Matt provided such brilliant service and that you’re loving your new car.
It’s great to know everything met your expectations—10/10 is wonderful to hear! I’ll be sure to pass on your kind words.
Kind regards,
Matthew
One very happy Hyundai owner !
From walking through the doors to leaving i was very happy, this is my third car from here & I will be back. Nothing is too much trouble which is great, thank you Vertu & my Tuscon is brilliant !
27 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for your kind feedback and for choosing us again. We’re delighted to hear that you had another positive experience and that the team made everything easy and hassle-free.
It’s fantastic to know you’re enjoying your Tucson, and we look forward to welcoming you back again in the future.
Kind regards,
Matthew
Advice and support given through the…
Advice and support given through the whole process. We originally went in to look at a different vehicle, but when we arrived it had already been reserved. Jack showed us a different car but within the same price bracket, size and mileage we were looking for.
20 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Angelina,
Thank you for your lovely feedback.
We’re delighted to hear the team provided advice and support throughout the process, and that Jack was able to help you find a suitable alternative within your requirements. It’s great to know you felt well looked after.
Kind regards,
Danielle
Good helpful friendly experience.
26 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Louise,
Thank you for your kind feedback.
We’re delighted to hear you had a good, helpful and friendly experience.
Kind regards,
Danielle
A seamless purchase and car trade in
Lewis Short really made the purchase seamlessly easy. He is so personable, knowledgeable and up front. The matter I particularly appreciated.
23 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi there,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Lewis Short made your purchase experience so seamlessly easy.
It’s wonderful to know that his personable, knowledgeable, and upfront approach made such a positive difference — that’s exactly the kind of service we aim to provide.
Your kind feedback means a great deal to the team, and we’ll be sure to pass on your comments to Lewis. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
First class sales service
Excellent sales service. Thorough, attentive and friendly. Couldn't have been better.
22 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Timothy,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received excellent sales service at Vertu Hyundai Banbury.
It’s wonderful to know that you found the team to be thorough, attentive, and friendly — feedback like yours really means a great deal to us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
I dealt with most of the sales staff at…
I dealt with most of the sales staff at some point during my purchase. They were all polite, helpful and friendly at all times
19 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Thank you for sharing your experience. It’s great to hear that every member of the sales team you dealt with was polite, friendly and helpful throughout your purchase. I’ll make sure the team knows how much you appreciated their support.
Many thanks,
Chloe
Always great service from the Banbury…
Always great service from the Banbury team
19 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Banbury
Hi Christine,
Thank you for your fantastic 5-star review!
We’re delighted to hear you continue to receive great service from the team at Vertu Hyundai Banbury.
We really appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
Kerry
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