Was very easy process there was no pressure from the sales team to buy a car then and there. Didn’t try to upsell products or more expensive vehicle. Had no issue with test drives. Staff were all so... See more
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The viewing, purchase and delivery process was user friendly and relatively paper free. Gemma at Vertu Dunfermline was very helpful all through the purchase and managed to get us the vehicle we reques... See more
Company replied
The team at Vertu Hyundai Dunfermline were spectacular. Lucy specifically handled all dealings and was thoroughly professional. She was most helpful in making sure all my needs were met and that the... See more
Company replied
Vertu Hyundai Dunfermline were great because the sales staff were really nice. Nothing was too much bother. They are very quick to respond to communication. They remembered things most would have forg... See more
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Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Halbeath Road, KY12 7RD, Dunfermline, Scotland, United Kingdom
- 0330 012 3677
4.5
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great after sales
24 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Andy,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received great aftersales service from the team at Hyundai Dunfermline. Supporting our customers doesn't end when they drive away, so it's wonderful to know that the team continued to provide the high standard of care and assistance you expected.
Your feedback is greatly appreciated and will be shared with the team, who will be delighted to hear your kind comments.
Thank you again for choosing Hyundai Dunfermline, and we look forward to assisting you again in the future.
Kind regards,
Liza.
The whole process was seamless
The whole process was seamless. Odette was amazing and will never go anywhere now to buy a car.
24 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you so much for your kind words! We are so happy to hear that Odette was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Best car buying experience ever
Was very easy process there was no pressure from the sales team to buy a car then and there. Didn’t try to upsell products or more expensive vehicle. Had no issue with test drives. Staff were all so friendly and approachable nothing was too much bother. Best car buying experience ever.
28 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your fantastic review.
We are delighted to hear that you had such a positive experience with us. It's great to know that you appreciated our relaxed, no-pressure approach and that the team gave you all the time and support you needed to make the right decision.
We're especially pleased to hear that there was no upselling and that you felt comfortable throughout the process, including when arranging your test drive. Providing friendly, approachable service and ensuring nothing is too much trouble is exactly what we strive for.
Thank you for your kind words and recommendation. Hearing that this was your best car-buying experience ever is a wonderful compliment to the team.
Kind regards,
Keith
Hyundai tucson purchase.
The viewing, purchase and delivery process was user friendly and relatively paper free. Gemma at Vertu Dunfermline was very helpful all through the purchase and managed to get us the vehicle we requested. She was extremely helpful and anything she couldn't answer, she quickly found out and replied to us.
17 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon John,
Thank you for your wonderful feedback, it’s great to hear you found the viewing, purchase and delivery process straightforward and easy to follow. We’re delighted Gemma provided such helpful support throughout, keeping you informed and ensuring you got the vehicle you wanted. It’s fantastic to know she was always willing to find the answers and get back to you promptly.
Kind regards,
Dean
Test drive and purchase
Second experience here in just a few days. Booked a test drive with one of the forecourt vehicles. And ended up buying the car the same day. As always great service, a big thank you to Erin, Kris, Lucy and Allison for rhe support and assistance with everything and for also giving me a great deal. They were all very friendly, honest, and supportive.
Thanks,
Michael
16 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hello,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had another great experience with the team at Vertu Hyundai Dunfermline. It’s wonderful to know that Erin, Kris, Lucy and Allison provided such friendly, honest and supportive service, helping you find the right car and making the whole process so straightforward.
We’ll be sure to pass on your kind feedback to the team. Thank you for choosing us once again, and we hope you enjoy your new car!
Kind regards,
Kerry
Great customer service
Staff always very helpful from first looking at cars to driving away with new car and after sales servicing & mot, great customer service throughout. That’s why I continue to go to vertu motors, I have been a customer for 6 years and would recommend
30 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your continued loyalty over the past 6 years. We’re delighted to hear that you consistently receive such helpful support—from your initial visit through to driving away and beyond with servicing and MOT.
It’s great to know that our commitment to customer service keeps you coming back, and we truly appreciate your recommendation.
Kind regards,
Matthew
Very happy with Vertu Dunfermline
Very happy with Vertu Dunfermline. Friendly, helpfull, attentive staff. Clean well presented showroom.
30 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience at Vertu Dunfermline and that the team were friendly, helpful and attentive.
It’s great to know you found the showroom clean and well presented. We really appreciate you taking the time to share your experience.
Kind regards,
Matthew
The team at Vertu Hyundai Dunfermline…
The team at Vertu Hyundai Dunfermline were spectacular. Lucy specifically handled all dealings and was thoroughly professional. She was most helpful in making sure all my needs were met and that the process was smooth and seamless.
I am very grateful to all the team and thank them for helping me get on the road.
2 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for sharing such a lovely review. We’re delighted to hear that the team at Vertu Hyundai Dunfermline took such great care of you. Lucy will be especially pleased to know her professionalism and support helped make the whole process smooth and seamless. We’re grateful for your kind words and thrilled to have helped you get on the road with confidence.
Many thanks,
Chloe
The service we received from Laura at…
The service we received from Laura at Vertu Dunfermline was exceptional from start to finish. we were impressed with the service and the communication while waiting delivery
10 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Mrs Skinner,
Thank you for your kind feedback. I’m delighted to hear Laura provided exceptional service from start to finish and kept you well informed while you waited for delivery.
Kind regards,
Dean
Highly recommended
Smooth, friendly service throughout at Vertu Hyundai, Dunfermline. Cannot fault in any way. Highly recommended. Thanks to Vaila.
29 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon Janette,
Thank you for your review. It’s great to hear you experienced smooth and friendly service throughout, and that everything met your expectations. Vaila will be delighted to know she made such a positive impact.
Kind regards,
Dean
New Car Purchase
Tamara at Hyundai Dunfermline dealt with all my questions efficiently, knowledgably and promptly. A good experience all round. I have no hesitation in recommending Vertu Hyundai Dunfermline to anyone thinking about changing their car.
27 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good afternoon
Thank you for sharing your experience. It’s great to hear Tamara was able to answer all your questions promptly and with such knowledge, making the whole process smooth and straightforward. We really appreciate your recommendation.
Kind regards,
Dean
Tamara was very helpful.
Tamara was very helpful and did her utmost to find the right car for me. She is very approachable and knowledgeable. I would recommend Vertu and Tamara for their next motor vehicle
22 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you so much for your kind words! We are so happy to hear that Tamara was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great customer service
Came to have a look for my son’s mobility car. We were greeted by a lovely lady at the door who pointed us in the direction of car we were intending to look at. As we were looking Tamara had asked if we were okay and from that moment no question went unanswered her customer service is great. I booked a test drive and she went through every control and all the information I needed, nothing was a problem. Definitely recommend and ask for Tamara when your in 😊
18 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Shelley
Thank you so much for your wonderful feedback. We're delighted to hear that your visit to look for your son’s Motability car was such a positive experience from the very start.
It’s lovely to know you received a warm welcome on arrival, and that Tamara looked after you so well throughout — checking in at just the right moment and then making sure every question was answered. We’re especially pleased to hear that the test drive was so thorough and that she took the time to explain all the controls and features clearly, making everything easy to understand.
Providing helpful, attentive, and pressure‑free service is exactly what we aim for, so your kind words and recommendation mean a great deal — Tamara will be thrilled to hear this 😊
Kind regards
Dawn
Fantastic service from start to finish
6 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Mr McConville,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received fantastic service from start to finish at Vertu Hyundai Dunfermline.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
wasn't sure about the move to electric…
wasn't sure about the move to electric but the staff at Dunfermline Vertu made it an easy choice. staff were very helpful and explained the process. very pleased with the car.
30 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Good morning Brian,
Thank you for your review. It’s great to hear that the team made the move to electric feel straightforward and took the time to explain everything clearly. We’re delighted you’re pleased with the car and your experience.
Kind regards,
Dean
Leyla from Vertu Hyundai Dunfermline…
Leyla from Vertu Hyundai Dunfermline was our Motability Agent. From ordering to pick-up she kept us up to date every step of the way. When the day arrived to pick up our new car, She could not have been more helpful. She was extremely friendly and informative. She answered all of our questions fully, even questions we hadn`t even thought about. Thoghrouly enjoyable nexperience.
29 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Hi Andrew
Thank you for your lovely feedback. We're delighted to hear that Leyla at Vertu Hyundai Dunfermline looked after you so well as your Motability Agent. It’s wonderful to know she kept you fully updated from ordering right through to collection, and that on the day of pick‑up she was so friendly, helpful, and informative.
We’re especially pleased that she answered all of your questions — even the ones you hadn’t thought of — and helped make the whole experience so enjoyable. Your kind words will mean a great deal to Leyla and the team.
Kind regards
Dawn
I was happy with the service at Vertu…
I was happy with the service at Vertu Hyundai Dunfermline because there was no hard selling, all costs were easy to see and clearly explained and the staff were excellent, really friendly and knowledgeable. Love the car.
11 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for your feedback. We’re delighted to hear that you were happy with the service at Vertu Hyundai Dunfermline and that you appreciated the clear, transparent pricing and no‑pressure approach. It’s great to know the team were friendly and knowledgeable, and even better to hear that you’re loving your new car. Your comments are very much appreciated.
Kind regards,
Matthew
Genuine Warning – Extremely Long Delays & Poor Communication
Unfortunately, the review that was posted on 3 April is true, and we experienced the same issues.
We were repeatedly told they have only one qualified Hyundai technician, which seems to be the reason for 6–8 week delays. Despite this, they continue taking bookings without warning customers of the true waiting times.
Updates were vague (“car in a queue for diagnostics”), and there was no consideration for the cost of hiring a car or needing a work vehicle. When we asked for clarity, the response was often uncertainty or simply being told we were “welcome to try elsewhere.”
If you live in Fife and rely on your car, I strongly recommend avoiding Vertu Motors – Hyundai Dunfermline. Unless you’re happy to wait months with little communication, look elsewhere.
Staff? no comment
1 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1D2404 Kind regards, Matthew.
Brilliant service
Sean was brilliant he explained everything and kept in contact the whole time
22 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Dear Stuart,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Sean provided such a brilliant level of service, taking the time to explain everything clearly and keeping in contact with you throughout the process.
Clear communication and ongoing support are very important to us, so your comments are greatly appreciated and will be shared with Sean and the team at Hyundai Dunfermline. Thank you again for choosing us.
Kind regards,
Liza
Hyundai Purchase
Sean was excellent at explaining the features of the car and the purchase options available..
8 April 2026
Unprompted review
Reply from Vertu Motors - Hyundai Dunfermline
Dear William,
Thank you for taking the time to leave your feedback. We’re pleased to hear that Sean was excellent at explaining the features of the car and the purchase options available to you.
Providing clear information and guidance is very important to us, so your comments are greatly appreciated and will be shared with the team. Thank you again for choosing Hyundai Dunfermline.
Kind regards,
Liza
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