Hyundai Peterlee, wow what can we say Our sales representative Tony and Dealer principal Jordan where knowledgeable, honest and helped us get the car we wanted within our budget. This is the seco... See more
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Location
Switch location3 Mill Hill, North West Industrial Estate, SR8 2HR Peterlee, County Durham, GB
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Excellent service! As a disabled customer, I deeply appreciated the patience shown to my husband and me while ordering my new vehicle. Angela kept us regularly updated and went out of her way to... See more
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The style of engagement suited us well, we were asked what we were looking for, no-one tried to 'sell up', the pitch and help were just right. Harrison was our contact and he had lovely manner and g... See more
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The whole experience from initial enquiry to vehicle handover was excellent. Harry Cairns went the extra mile to ensure the purchase was seamless, great knowledge about the vehicle and after care p... See more
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Company details
About Vertu Motors - Hyundai Peterlee
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
3 Mill Hill, North West Industrial Estate, SR8 2HR, Peterlee, County Durham, United Kingdom
- 0344 659 0599
4.8
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harrison was a very nice courteous …
Harrison was a very nice courteous young man. He made it very easy transition to buy my car. I am very happy 😃
20 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good morning Susan,
Thank you for your lovely feedback, it’s great to hear Harrison provided such courteous and friendly service throughout your experience. We’re delighted he made the process of buying your car so easy and straightforward. It’s wonderful to know you’re so happy with your new car.
Kind regards,
Dean
Very satisfied with the service I received
From the moment I walked in the showroom and spoke to Danial I’Anson I was made very welcome he was was very professional and knowledgeable and a lovely lad
He advised and sorted out my budget for a car which I purchased,The manager came over and introduced himself and spoke very highly of Danial ,and nothing was a problem I would definitely recommend Vertu Motors at Peterlee to my family and friends.
18 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your wonderful review. We're delighted to hear that Danial made you feel so welcome and provided professional, knowledgeable support in finding the right car within your budget. It's also great to know the manager took the time to introduce himself and ensure you had a positive experience. We truly appreciate your recommendation and your kind words about the team at Vertu Motors Peterlee.
Many thanks,
Chloe
Thank you so much to Edwin who helped…
Thank you so much to Edwin who helped me find my perfect car and took his time to find the right one for me. Appreciate all of your help.
7 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Charlotte,
Thank you for your review. We're delighted to hear that Edwin took the time to help you find the perfect car and made sure it was the right one for you. It's wonderful to know you appreciated all of his help throughout the process.
Kind regards,
Danielle
Second car bought from Peterlee…
Second car bought from Peterlee hyundai, can't fault the service. Dealt with Ed Golightly each time and he is great. No nonsense, straight forward, incredibly happy with my purchase.
12 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Janet,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you've chosen Hyundai Peterlee for a second time and that once again the experience has met your expectations. Repeat custom is one of the greatest compliments we can receive, and we're grateful for your continued trust in us.
It's wonderful to know that Ed Golightly has provided the same high standard of service on both occasions. His straightforward, no-nonsense approach and commitment to helping customers find the right vehicle are qualities we value highly, so we're thrilled to hear that he made the process such a positive one for you.
Most importantly, we're delighted that you're incredibly happy with your purchase.
Thank you again for your kind feedback. We'll be sure to pass your comments on to Ed, who will be delighted to receive them.
We wish you many happy miles in your new vehicle.
Kind regards,
Liza.
Unacceptable service, poor hygiene, and broken management promises
I bought a vehicle from Vertu and the after-sales experience has been deeply disappointing and frustrating from start to finish.
A few days after driving the car home, I was disgusted to discover used gum left inside the vehicle, showing a total lack of basic hygiene and prep standards before handover. On top of this, I was only given one key and spent over a month chasing the missing second key with no progress from local staff.
The General Manager only stepped in after I was forced to escalate a formal complaint to Head Office. Even then, her handling was appalling: I received a rude text message typed entirely in ALL CAPS, followed by an email promising a written update and resolution by Tuesday. She completely missed her own deadline. Two days later, I was simply texted a third-party technician’s phone number to make an appointment and arrange the key myself—passing management’s job onto the customer.
To top it off, the dealership actually asked me to purchase a service plan with them despite this level of unprofessionalism and poor hygiene. I have lost all confidence in their service and would strongly advise others to look elsewhere.
1 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
Absolutely over the moon with my new…
Absolutely over the moon with my new car, and over the moon with the service from Peterlee vertu Angela solan made everything possible and went above and beyond to assist me
31 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon Kay,
Thank you for your wonderful feedback, it’s fantastic to hear you’re over the moon with your new car. We’re delighted Angela went above and beyond to support you and made everything possible throughout the process. Enjoy your new car!
Kind regards,
Dean
Lovely staff
Lovely staff. Angela was extremely helpful, she took the time to explain everything to me.
The show room was very welcoming
3 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon Denise,
Thank you for your lovely feedback, it’s great to hear Angela was so helpful and took the time to explain everything clearly. We’re pleased you found the showroom welcoming and enjoyed your experience with the team.
Kind regards,
Dean
Excellent service
Excellent service!
As a disabled customer, I deeply appreciated the patience shown to my husband and me while ordering my new vehicle.
Angela kept us regularly updated and went out of her way to make the handover stress-free, which was wonderful since our old car was away for repairs after an RTA.
The "Congratulations" sign by the car was a lovely touch. Thank you, Angela!
3 August 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon David,
Thank you for your wonderful feedback. It’s great to hear Angela provided such patient and supportive service throughout your journey. We’re pleased she kept you well informed and helped make the handover as stress-free as possible during a challenging time. It’s lovely to know the special touches made the experience even more memorable for you.
Kind regards,
Dean
Vertu Hyundai Peterlee
Vertu Hyundai Peterlee provided a highly efficient and courteous service. I was offered a range of additional services without being pressured to accept any. The salesperson was extremely helpful and fulfilled all his promises.
16 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Give this dealership a try, we found them great
The style of engagement suited us well, we were asked what we were looking for, no-one tried to 'sell up', the pitch and help were just right. Harrison was our contact and he had lovely manner and great customer service skills, answering questions where he could, and seeking advice where he needed to. I wouldn't hesitate in recommending people to give this dealership a go .... oh, and the car is just great too!
30 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your wonderful feedback. We're delighted to hear that the approach and support you received suited you so well, with no pressure and the right level of guidance throughout. It's great to know Harrison's knowledge, customer service, and willingness to help made the experience so positive.
We're also pleased to hear you're loving your new car. Thank you for your recommendation.
Many thanks,
Chloe
Hyundai Peterlee
Hyundai Peterlee, wow what can we say
Our sales representative Tony and Dealer principal Jordan where knowledgeable, honest and helped us get the car we wanted within our budget.
This is the second time we have used this dealership and we couldnt be happier.
Keep doing what you are doing 👏 because it works
Julie and steven revely
25 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your fantastic feedback, Julie and Steven.
We’re delighted to hear that Tony and Jordan provided such knowledgeable, honest and supportive service, helping you find the right car within your budget.
It’s especially rewarding to know that this is your second positive experience with Hyundai Peterlee and that the team has once again exceeded your expectations. Your continued loyalty means a great deal to us.
Thank you for your kind words and encouragement. I’ll be sure to pass your feedback on to Tony, Jordan and the rest of the team.
Kind regards,
Matthew
Excellent service...good…
Excellent service...good communications. Very well looked after by Tony Allen.
30 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Yvonne,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent service and good communication throughout your experience with Hyundai Peterlee.
It’s wonderful to know that Tony Allen looked after you so well and ensured everything went smoothly from start to finish. Providing attentive, professional customer care is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind comments on to Tony and the team, who will be delighted to receive them.
Thank you again for your support.
Kind regards,
Liza.
Excellent service
The whole experience from initial enquiry to vehicle handover was excellent.
Harry Cairns went the extra mile to ensure the purchase was seamless, great knowledge about the vehicle and after care products.
On handover of the vehicle he explained the controls thoroughly and ensured everything was to our satisfaction.
Excellent service all round.
27 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Good afternoon Neil,
Thank you for your fantastic feedback, it’s great to hear Harry went the extra mile to make the whole process seamless. We’re pleased his knowledge and thorough handover helped ensure everything was clear and met your expectations.
Kind regards,
Dean
Helpful service from the start
Helpful service from the start. I didn't feel pressured at all, and the salesperson (Harry) was a pleasure to deal with from start to finish.
24 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Ian,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received helpful service from the very start of your journey with Hyundai Peterlee.
It’s wonderful to know that Harry made the experience enjoyable and pressure-free throughout. We believe buying a car should be a comfortable and positive experience, so it’s great to hear that Harry was a pleasure to deal with from start to finish.
We’ll be sure to pass your kind feedback on to Harry and the team.
Kind regards,
Liza.
Lovely and friendly workers Big thanks…
Lovely and friendly workers Big thanks to Harry Cairns super service and friendly highly recommended.
17 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for your wonderful review.
We are delighted to hear that you found our team so lovely and friendly. A special thank you for recognising Harry Cairns. It's fantastic to know that he provided such great service and made your experience a positive one.
Thank you for your recommendation and for choosing Vertu Motors. We look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent service from Hyundai Peterlee
We received excellent service from Harrison who looked after us really well. 10/10 for customer service, staff were friendly and Harrison was really knowledgeable, polite and answered any queries that we had. We are thrilled with our car and would definitely return to Hyundai Peterlee in the future.
23 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi James,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received excellent service from Harrison and that he looked after you so well throughout the process. It’s wonderful to know you found him knowledgeable, polite and helpful, and that the whole team made your experience such a positive one.
We’re thrilled that you’re so happy with your new car and really appreciate your kind feedback. We look forward to welcoming you back to Vertu Hyundai Peterlee in the future.
Kind regards,
Kerry
I am giving Hayley
I am giving Hayley, Angela , Jordan all 5 stars for going above and beyond. I recently got my First Mobility Car from Vertu Peterlee and the customer service from start to finish was fantastic. I can’t thank the staff enough.
21 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that Hayley, Angela, and Jordan went above and beyond to support you with your first Motability vehicle.
Getting a new car through the Motability Scheme is an important milestone, and we’re thrilled that the team at Hyundai Peterlee made the experience so positive from start to finish. Your kind words about their fantastic customer service will mean a great deal to them.
Thank you again for your feedback, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Great deal and professional service.
13 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Malcolm,
Thank you for your review. We're delighted to hear you received a great deal and found the service professional. We appreciate your feedback and hope you enjoy your new vehicle.
Kind regards,
Danielle
Hyundai Peterlee were outstanding!
Our dealings with Hyundai Peterlee were simple and clean, because they did exactly what they said that they were going to do from start to finish!
The car purchased was exactly as listed/described, and drives superbly.
Special mention to Sam Richardson for this outstanding service and support throughout the process - thank you!
9 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Ian,
Thank you for your fantastic feedback.
It's great to hear that your experience with Hyundai Peterlee was so positive and that everything was handled exactly as promised from start to finish. We're delighted the car was exactly as described and that you're enjoying it.
A special thank you for highlighting Sam's outstanding service and support throughout the process.
Kind regards,
Danielle
5*!!
Great personal service from Harry and the rest of the team. Wouldn't look anywhere else!
7 July 2026
Unprompted review
Reply from Vertu Motors - Hyundai Peterlee
Hi Caitlin,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such great personal service from Harry and the team at Vertu Hyundai Peterlee. It’s wonderful to know your experience was so positive that you wouldn’t look anywhere else.
We really appreciate your loyalty and kind feedback, and we look forward to welcoming you back again in the future.
Kind regards,
Kerry
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