Good experience. Helpful knowledgeable staff especially Charlotte and Anna who we dealt with and provided all the information required. Nothing too much bother for them. Covered everything we needed t... See more
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Location
Switch locationMiddle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
Chris was great from start to finish. Professional at all times and kept things moving so we could collect my son's first car before his 17th birthday! Thank you!
Company replied
Dan was so kind at helping fix a scratch on my car that I had caused by accident when trying to clean it. He went above and beyond, fixing it very quickly and efficiently and providing excellent custo... See more
Company replied
The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... See more
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Company details
About Vertu Motors - Hyundai Silverlink
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 0344 659 0605
4.8
Excellent
111 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
Great customer service. From the moment we arrived we felt that someone was there to help.
13 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Jill,
Thank you for your kind feedback.
We’re delighted to hear you felt so well supported from the moment you arrived, and that the team were there to help throughout your visit.
Kind regards,
Danielle
Chris was great from start to finish
Chris was great from start to finish. Professional at all times and kept things moving so we could collect my son's first car before his 17th birthday! Thank you!
23 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Emma,
Thank you for your lovely feedback, it’s great to hear Chris provided such professional support and made everything run smoothly for such a special occasion.
Kind regards,
Dean
I recently purchased a car from Vertu…
I recently purchased a car from Vertu Silverlink, and I couldn't be happier with the service I received from Adrian and Connor.
From the very beginning, both Adrian and Connor were amazing throughout the entire car-buying process. They were professional, friendly, knowledgeable, and always willing to answer any questions I had.
They made everything straightforward and stress-free, keeping me informed at every stage and ensuring I felt confident in my decision.
Their excellent customer service, attention to detail, and genuine willingness to help made the whole experience enjoyable. Nothing was too much trouble, and they went above and beyond to make sure everything was perfect when I collected my car.
I would highly recommend Vertu Silverlink to anyone looking to buy a vehicle, and I would especially like to thank Adrian and Connor for their outstanding support and dedication. They are a real credit to the dealership.
Thank you!
23 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Paige,
Thank you for taking the time to leave such an incredible and detailed 5-star review. We’re absolutely delighted to hear about your experience with Adrian and Connor at Hyundai Silverlink. It’s fantastic to know they provided such professional, friendly, and knowledgeable support throughout your car-buying journey.
We’re especially pleased that they made the process straightforward and stress-free, keeping you informed at every stage and ensuring you felt confident in your decision. It’s wonderful to hear that their attention to detail and dedication helped make your experience so enjoyable, and that everything was perfect for the collection of your new car.
Your recommendation means a great deal to us, and your kind words will be hugely appreciated by both Adrian and Connor — they are a real credit to the team.
Congratulations on your new car, and thank you again for choosing Vertu Silverlink.
Kind regards,
Liza
Good experience
Good experience. Helpful knowledgeable staff especially Charlotte and Anna who we dealt with and provided all the information required. Nothing too much bother for them. Covered everything we needed to know while still being friendly and professional. Happy with our purchase and would certainly recommend.
13 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Pauline,
Thank you for your lovely feedback, it’s great to hear you had such a positive experience and found the team helpful, knowledgeable and easy to deal with. We’re pleased you’re happy with your purchase.
Kind regards,
Dean
Brilliant Car Buying Experience
I had a brilliant experience with Dan Charlton at Vertu Hyundai Silverlink. The knowledge about the car to the customer service was absolutely brilliant. I'd be very happy to recommend to anyone looking for a great car buying experience.
18 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing your brilliant experience. We’re delighted to hear that Dan provided such excellent knowledge and customer service throughout your visit. Your recommendation means a great deal, and we’re so pleased you enjoyed your car‑buying experience at Vertu Hyundai Silverlink.
Many thanks,
Chloe
Brilliant sales staff
Brilliant sales staff. Very knowledgeable about the Kona and very approachable. First class service.
16 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Thank you Dan!
Dan was so kind at helping fix a scratch on my car that I had caused by accident when trying to clean it. He went above and beyond, fixing it very quickly and efficiently and providing excellent customer service. Thank you!
17 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
First class service!
From initial contact, through to driving my new car away, this was undoubtedly the easiest and stress free car buying experience I’ve ever had! Far superior to some previous experiences at other car dealers, when it has been like visiting the dentist…….you know you have to do it, but you know you’re never going to enjoy it!
Adrian (Rainbow) was my primary contact, and he was superb, although I have to mention other staff as well, all of whom were brilliant!
After contacting me initially, Adrian was in regular contact (but not excessive or overwhelming in any way) and sent a personalised and detailed video of the car, which was very helpful, as I couldn’t get to the garage for a few days to see it in person. After putting a fully refundable holding deposit on the car of my choice, we finally met Adrian at the garage and immediately felt comfortable and at ease dealing with him.
He explained everything in detail, and took the car for a decent length test drive, during which he provided helpful and very friendly advice about the car.
I loved the car, but it was also largely due to Adrian’s superior customer service that made us buy it.
The whole experience was seamless and very easy, and I collected my car the following day, after Adrian sorted all the paperwork and transfer of the car to me, leaving me with almost nothing to do, other than collect my car! Brilliant!
I’ve worked in public facing employment my entire working life, so have considerable experience in customer service, and Adrian and others at the sales department provided a masterclass in how to treat your customer, something many other companies could learn from.
Thank you all, particularly Adrian, and if I, or other people I know, are looking for a new car, I would have no hesitation in recommending Vertu, and Adrian as their place to go.
15 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good afternoon Steve,
Thank you for your fantastic and detailed review. It’s great to hear that your experience was so easy and stress‑free from initial contact right through to driving away — exactly what we aim for.
Adrian will be delighted to know his communication, personalised video, and friendly, informative approach made such a strong impression. Building that level of comfort and trust, without overwhelming the process, really does make a difference. It’s also lovely to hear your kind words about the wider team and how everything was handled so seamlessly.
Being able to collect your car the very next day with everything taken care of is fantastic, and we’re pleased the whole experience exceeded your expectations. Your feedback about the level of customer service is especially appreciated.
Thank you again for your recommendation — it means a great deal.
Kind regards,
Dean
Great experience
Great experience. Geof was a really great . He talked us through everything
9 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback. We’re delighted to hear you had a great experience and that Geof took the time to talk you through everything clearly.
I’ll be sure to pass on your comments to him.
Kind regards,
Matthew
Chris was very accommodating and…
Chris was very accommodating and understanding of any concerns. He walked through everything as many times as I needed and was always very easy to contact with any questions
9 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning,
Thank you for your review. It’s great to hear that Chris was so accommodating and understanding, taking the time to go through everything as many times as needed and always being easy to contact. That level of support really makes a difference.
Kind regards,
Dean
Great customer service from start to…
Great customer service from start to finish from all staff, Will was great and really helpful with good advice and knowledge. Good after care. Would highly recommend.
4 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning Susan,
Thank you for your kind feedback. It’s great to hear you received excellent service throughout and that Will was so helpful, providing clear advice and sharing his knowledge. We’re also pleased to know the aftercare has been just as positive.
We really appreciate your recommendation.
Kind regards,
Dean
Just had my Kona Electric 2022 in for a…
Just had my Kona Electric 2022 in for a Software update.
Really excellent customer service from Shauna Carmody.
Impressed with the knowledge she had about my vehicle.
I have an Autowatch Ghost immobiliser fitted to my car, usually I would just give the garage my code.
But apparently it needed to be in service mode otherwise the update could damage the unit.
I didn’t know the special code to do this and needed to go home to find it.
A big thanks to Shauna for keeping my booking open and I returned to the garage later.
The work was completed very much appreciated.
8 June 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Good morning Steve,
Thank you for your detailed review. It’s great to hear that Shauna provided such excellent customer service and demonstrated strong knowledge of your vehicle. Taking the time to ensure everything was handled correctly, including giving you the opportunity to return once you had the necessary information, really shows the level of care we aim to deliver.
We’re pleased everything was completed successfully and appreciate you taking the time to share your experience.
Kind regards,
Dean
From start to finish an outstanding service
From start to finish, we have appreciated the outstanding level of service we have received when buying our ‘new’ car. Attention to detail by the sales and service team is highly valued by us, making sure we are happy with our purchase including post sale.
29 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for sharing such a lovely review. It’s wonderful to hear that the whole process felt seamless from start to finish, and that the team’s attention to detail — even after the sale — made such a positive impression. We’re delighted you’re happy with your purchase and the care you received throughout.
Many thanks,
Chloe
Great service
Special mention to Chris Hargreaves ,knowledgeable, polite ,helpful great service, would recommend
29 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your great feedback. We’re delighted to hear that Chris Hargreaves provided such knowledgeable, polite, and helpful service during your visit.
Delivering a high standard of customer care is what we aim for, so it’s fantastic to know Chris made a positive impression. We’ll be sure to pass on your kind words — they’ll be very much appreciated.
Thank you for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent service
Excellent service. Brilliant staff, Dan was great, and the others, particularly Will were very helpful and always approachable. Customer service was super and nothing was too much trouble. 10 out of 10.
28 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your excellent feedback! We’re thrilled to hear that you received such brilliant service and that the team made such a positive impression.
It’s fantastic to know that Dan provided a great experience and that Will and the rest of the team were so helpful and approachable, with nothing ever being too much trouble. Your 10 out of 10 rating really means a lot to us!
We truly appreciate you taking the time to share your experience.
Kind regards,
Keith
Customer service by Dan was amazing
Customer service by Dan was amazing. Very helpful and always happy.
Helped us to choose the right card.
19 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your kind feedback.
We’re delighted to hear that Dan provided such amazing customer service and was both helpful and friendly throughout your experience. It’s great to know he supported you in choosing the right car — ensuring our customers feel confident in their decision is exactly what we aim for.
Your comments will mean a lot to Dan and the wider team.
We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Kind regards,
Keith
Professional, excellent service great experience
From the first call to arrange a test drive if what became our new Tucson Dan and Vertu Silverlink was first class. Questions we had a full list everyone answer and to our satisfaction reassured we took the offer away called with more questions felt we had chosen the best dealer and salesperson and went ahead communication excellent systems payment methods first class ease of understanding 100%. Dan the senior salesperson was responsive professional engaging informative and likeable. We now have the car we wanted at the trim level we wanted in the colour we wanted the price well given them a call and then you can decide me I am pleased with the deal I received
20 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellence service and no hard sell
Excellence service and no hard sell, felt at ease with Charlotte who explained everything
15 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi James,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received excellent service at Vertu Hyundai Silverlink.
It’s great to know that Charlotte made you feel at ease and took the time to explain everything clearly, all without any pressure. That relaxed and informative approach is exactly what we aim to provide, and she’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Love my new car from Hyundai…
Love my new car from Hyundai Silverlink. North Shields.
Excellent service . Kept informed from ordering car to picking the car up
Chris went through everything. Woukd Definetly recommend going here
11 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Hi Pauline
Thank you for your lovely feedback. We're delighted to hear that you love your new car from Hyundai Silverlink, North Shields. It’s great to know you received excellent service and were kept fully informed from ordering right through to collection.
A special thank you for recognising Chris — we’re so pleased he took the time to go through everything with you and ensure you felt confident before driving away.
We truly appreciate your recommendation and hope you enjoy every mile in your new car.
Kind regards
Dawn
New car purchase
I found the customer service welcoming and relaxed. The sales rep was knowledgeable and chatty, but not pushy. Excellent test drive and explanation of car's features. I would highly recommend visiting this dealership to buy your next car
8 May 2026
Unprompted review
Reply from Vertu Motors - Hyundai Silverlink
Thank you for your lovely feedback. We’re delighted to hear you felt welcomed and relaxed throughout your visit, and that our sales representative provided a knowledgeable, friendly experience without any pressure. It’s great to know you enjoyed the test drive and clear explanation of the car’s features. We really appreciate your recommendation.
Many thanks,
Chloe
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