On arrival we were greeted by Zed who assisted us throughout our purchase. Having previously enquired by telephone about the vehicle we purchased Zed promptly sent us a detailed and accurate vide... See more
Company replied
Location
Switch location199 Mansfield Road, Kia, Daybrook, NG5 6GZ Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Purchased a new Kia stonic from vertu motors Kia nottingham from Keith . From our first interaction with the dealership to handover was a pleasure and nothing was too much trouble. Keith did... See more
Company replied
From the initial phone call to register my interest in the car, to the drive away, I can honestly say that the service I received was excellent. My wife and I were looked after very well, after a... See more
Company replied
I like the sales Kin Wong as he is very responsible. Always provide detail explanation and professional advice. My first car is from Vertu which was managing by him. I trust him and reply on him f... See more
Company replied
Company details
About Vertu Motors - Kia Nottingham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
199 Mansfield Road, Kia, Daybrook, NG5 6GZ, Nottingham, Nottinghamshire, United Kingdom
- 0344 659 9370
4.4
Excellent
85 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Livon nie was absolutely brilliant…
Livon nie was absolutely brilliant great quality salesman, nothing was too much trouble, we didn’t like the car that we bought so he was very obliging and changed it for us, he is a asset to this company and in the future I will make sure that I come back to him for another car, thank you livon
13 June 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good afternoon Janice,
Thank you for your review. It’s great to hear that Livon provided such brilliant support and went above and beyond to make sure you were completely happy, even helping you change the car when it wasn’t quite right. That level of care and flexibility really makes a difference.
We’re delighted you had such a positive experience and look forward to welcoming you back again in the future.
Kind regards,
Dean
Great customer service
Great customer service.
Kin was very professional
12 June 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good afternoon Malcolm,
Thank you for your review. It’s great to hear you received such good customer service and that Kin’s professional approach made a positive difference to your experience.
Kind regards,
Dean
Reply from Vertu Motors - Kia Nottingham
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1NH1206 Kind regards, Dean
Kin Wong at Kia was very helpful and…
Kin Wong at Kia was very helpful and made buying a car for my son pleasurable rather than a chore
Thank you very much
28 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Russell,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Kia Nottingham.
It’s wonderful to know that Kin Wong was so helpful and made the process of buying a car for your son enjoyable rather than a chore — that’s exactly the kind of experience we aim to provide.
Your kind words will mean a great deal to him and the team. Thank you again for choosing Vertu Motors, and we hope your son enjoys every mile in his new car.
Kind regards,
Liza.
Appreciate sales Kin. After care service can further enhance
I like the sales Kin Wong as he is very responsible. Always provide detail explanation and professional advice. My first car is from Vertu which was managing by him. I trust him and reply on him for the whole transaction.
Dislike is the service of after care in technical and customer service side. As mentioned, my first car is bought from Vertu. The yearly service and MOT comment is not quite align in between which make me feel curious what is my issue of my car actually. I think that’s the reason I am choosing to buy a Toyota car now so that I can go to them to do the yearly service and MOT in future.
16 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good afternoon. Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TP3SY2905 Kind regards, Kerry
Great experience thanks to Ella and Zelda
Ella and Zelda where great in keeping me up to date with the process of purchasing my new car and they where always very professional and friendly
27 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good afternoon Paul,
Thank you for your feedback. It’s great to hear Ella and Zelda kept you well informed throughout and made the experience feel both friendly and professional.
Enjoy your new car!
Kind regards,
Dean
On arrival we were greeted by Zed who…
On arrival we were greeted by Zed who assisted us throughout our purchase.
Having previously enquired by telephone about the vehicle we purchased Zed promptly sent us a detailed and accurate video of the car.
Nothing too much trouble with a friendly and professional attitude.
Would definitely recommend his services.
22 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Eric,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Kia Nottingham.
It’s wonderful to know that Zed provided such friendly and professional support throughout your purchase, and that the video he shared helped give you confidence in your decision. Delivering clear and helpful service is exactly what we aim for, so your feedback will mean a lot to him and the wider team.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry
A great experience
A smooth and supported purchase, fabulous team supporting my point of contact.
From my first meeting with Zed at KIA Nottingham I felt at ease. I'd arranged a test drive and explained my situation and what I was looking for. No hard sell and a reasonable test drive was taken. I left with a number of questions raised with answers to follow, predominantly technical and performance related that needed to be checked before confirmation.
Zed came back with detail as required promptly so I felt fully informed.
A couple of weeks passed and my complications cleared (insurance related). Two further vehicles requested for viewing and one further test drive. No qualms Zed had the vehicles ready for my arrival.
We reviewed payment options, no pressure to take pcp or hp, simply the options. As the customer I appreciated the smooth process with my car purchased and collected it several days later.
Very happy with the car, the process and the customer care from Zed who followed up a couple of days later checking that I was happy with everything. A couple of little wrinkles, no hesitation, my car was returned and things ironed out.
Great customer service and experience, highly recommended.
2 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi there
Thank you so much for taking the time to share such a detailed and thoughtful review — it’s truly appreciated.
We’re delighted to hear that your experience with KIA Nottingham was so positive from start to finish. It’s fantastic to know that Zed made you feel at ease right from your first meeting, taking the time to understand your situation and offering a no‑pressure approach throughout. Being able to test drive the vehicles properly and have technical questions answered thoroughly is so important, so we’re really pleased that Zed provided prompt and detailed responses to help you feel fully informed.
t’s also great to hear that when you returned, everything was prepared for you as requested and that the process remained smooth when reviewing payment options — allowing you to make the right decision without pressure. That supportive, customer‑focused approach is exactly what we aim to deliver.
We’re especially pleased to hear that even after collection, Zed followed up to check everything was going well and resolved any small issues quickly and without hesitation. That ongoing care makes all the difference, and your comments highlight just how well the team supported you.
Most importantly, we’re thrilled that you’re very happy with your car and the overall experience.
Thank you again for your recommendation — it means a great deal to Zed and the entire team.
Kind regards
Dawn
Very Good customer service
19 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi there,
Thank you for your feedback. We're really pleased to hear that you received very good customer service — that’s exactly what we aim to deliver for every customer.
Your comments are truly appreciated.
Stonic performance
Purchased a new Kia stonic from vertu motors Kia nottingham from Keith .
From our first interaction with the dealership to handover was a pleasure and nothing was too much trouble.
Keith did his best to source us the vehicle we wanted and was kept well informed at every stage and we didn't have to wait long at all . Everyone at Kia are very friendly and helpful.
We would reccomend Vertu Kia nottingham with no hesitation.
Thanks guys .
18 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Selina
I purchased my car from Vertu Kia…
I purchased my car from Vertu Kia Nottingham in November 2025, and within six months it developed major faults, including EPS warning, ABS warning, cruise control failure, heavy steering, and other electrical/electronic issues.
I contacted the dealership and was booked in after two weeks. I took leave from work and drove the unsafe car there, only to be told they could not diagnose it because they did not have the required Mercedes diagnostic tool. I was then advised to book it with Mercedes instead, which could have been explained much earlier.
I had the car diagnosed by Mercedes and sent the report to Vertu Kia Nottingham, but despite several follow-up emails, the matter has still not been handled properly or submitted to Motor Assured.
Very poor communication, unnecessary delays, and no proper support after purchase. This has caused a lot of stress, wasted time, and disruption to my work routine.
18 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks, Dawn
Very professional and helpfull service.
Very professional and helpfull service.
On arrival was greeted by Jordon, who assisted through the whole process from initial contact, test drive and purchase. Helpfull on all questions asked, Nothing was too much trouble with a very professional and friendly attitude.
Would definately recommend his services.
18 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Colin
Thank you for your lovely feedback. We're delighted to hear that you received such professional and helpful service throughout your visit. It’s great to know that Jordon greeted you on arrival and supported you every step of the way — from initial contact and test drive through to purchase.
We’re especially pleased to hear that he was able to answer all your questions and that nothing was too much trouble, all while maintaining a friendly and professional approach. Your recommendation will mean a great deal to him and the team.
Kind regards
Dawn
Experience for Bought a car recently
Bought a car recently and the service was top-notch. The Sales Lok Wong was brilliant—so knowledgeable and patient. They gave us loads of detailed information and really useful advice without being pushy at all. If you're looking to buy a car, definitely look for the Sales.
15 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you so much for your kind words! We are so happy to hear that Lok was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Zero flexibility, so zero sale!
I was interested in a Kia EV4 GT Line S, ex-demo, but the 'company policy' says you can't order/reserve an ex-demo car 12 days ahead of time. I even offered to pay a larger deposit to secure the car. However, Vertu Motors and their salespersons total inflexible attitude (Thanks Lucas....not) resulted in a lost sale. I went to a 'more flexible' Kia dealership and secured a similar car.... Vertu Motors - Kia Nottinghams loss! I will NEVER attempt to use them again to buy a car and would advise others not to use them, especially if you want ordering/delivery/collection flexibility. Customer service rating......A BIG FAT ZERO.
I read their reply below and sent them the information........and their reply to that information was......A BIG FAT ZERO. They hope by putting a reply asking for further information, makes them look good, but they don't expect people to re-read their reviews! This person does!
15 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good morning Dave. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1D1705 Kind regards, Dean
Awful experience elsewhere soon turned around visiting vertu Kia nottingham
I had such an awful experience elsewhere the day before I went to vertu Kia Nottingham to enquire about a car I had fallen in love with, I was abit scared at first after being treated so awful at a different dealership, however after being with them for 10 minutes they immediately changed my whole experience. I cannot thank them enough at vertu Kia Nottingham for making the whole experience smooth, easy and friendly! I will 100% recommend the experience.
9 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good afternoon Shelley,
Thank you for your wonderful review. It’s really reassuring to hear that the team were able to turn your experience around so quickly and make you feel comfortable and supported. Creating a friendly, easy, and stress‑free environment is exactly what we aim for, and we’re delighted this came across.
Your recommendation means a lot — thank you again.
Kind regards,
Dean
Our experience with Kin was second to…
Our experience with Kin was second to none
Excellent experience from beginning to end
I would definitely recommend this dealship
10/10 5 stars from me
14 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Simon
Thank you for your wonderful feedback. We're delighted to hear that your experience with Kin was second to none and that everything went so smoothly from beginning to end.
Your 10/10 and 5‑star recommendation means a great deal to us, and we truly appreciate you taking the time to share it.
Kind regards
Dawn
We bought an ex demo/courtesy Kia Xceed…
We bought an ex demo/courtesy Kia Xceed GT-line through the website, and would like to thank Lucas Chapman for forwarding us a video of the exterior and interior for inspection before purchasing. Lucas has a very pleasant and helpful manner, nothing was too much trouble with completing the sale, customer service was excellent. Highly recommended and hope to do business again in the future
27 February 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Thank you for your fantastic feedback. We’re delighted to hear that Lucas provided such helpful support, from the detailed video walk‑through to making the whole purchase process smooth and stress‑free. It’s wonderful to know his customer service left such a positive impression. We truly appreciate your recommendation and look forward to assisting you again in the future.
Many thanks,
Chloe
First class service at Kia Nottingham
From the initial phone call to register my interest in the car, to the drive away, I can honestly say that the service I received was excellent.
My wife and I were looked after very well, after arriving a little early for our appointment.
Ella Kinsey, the sales executive, who dealt with us, was fantastic. She was patient, friendly, thorough and very professional. Nothing was too much trouble.
We love our new car and would thoroughly recommend Kia Nottingham to all our friends and family.
8 May 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Dear John,
Thank you for your wonderful feedback. We’re delighted to hear you and your wife were so well looked after, and that Ella provided such friendly and professional support throughout your experience.
Kind regards,
Danielle
I recently bought my new used car from…
I recently bought my new used car from Kia Nottingham. The service from all the staff was great. They are helpful and knowledgeable. Keenan Key was our salesman. He is very friendly and couldn’t do enough for us. We get our other car serviced here too so we are happy.
29 April 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Good morning Karen,
Thank you for your review. It’s great to hear you received such helpful and knowledgeable service from the whole team, and that Keenan looked after you so well. We’re pleased you continue to trust us with both purchasing and servicing your cars.
Kind regards,
Dean
Very friendly and helpful.
Very friendly and helpful.
Best handover i have ever had.
Thank you Lucas for your help.
17 April 2026
Unprompted review
Reply from Vertu Motors - Kia Nottingham
Hi Dennis,
Thank you for the great review. Wonderful to hear everything was friendly, helpful, and that Lucas gave you the best handover you’ve had. He’ll be really pleased with your feedback.
Kind regards,
Kerry
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