We recently purchased an approved used car from Vertu Bolton, where we received excellent customer service from Andrew West and Sales Manager, Declan Phillips. Both of them made our big decision t... See more
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Great experience. Put me first and no pressure at any time. Lloyd was brilliant at explaining everything in real simple terms with clarity. Would definitely recommend anyone goes and sees Lloyd.
Company replied
Vertu Motors - Bolton - Land Rover I have recently bought a car from this dealership, the sales representative, Jack Devine was a star from the word go, nothing was too much and he made the whole... See more
Company replied
Recently purchased a used Jaguar F-Pace from Vertu Bolton. There were a few hiccups with the car itself and with the handover but that was primarily due to what we believe to be a communication breakd... See more
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Company details
About Vertu Motors - Land Rover Bolton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Kay Street, Land Rover, BL1 2RX, Bolton, Lancashire, United Kingdom
- 0344 659 8155
4.5
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great experience
Great experience. Put me first and no pressure at any time. Lloyd was brilliant at explaining everything in real simple terms with clarity. Would definitely recommend anyone goes and sees Lloyd.
30 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Hi Sam and Darren, thank you for your fantastic 5-star review! We’re delighted to hear that Lloyd made you feel completely at ease with a friendly, no-pressure approach. It’s great to know he explained everything clearly and made sure you felt informed and supported throughout. Thank you for your recommendation, and we really appreciate your lovely feedback!
Kind regards,
Liza.
Our purchase of an approved used Range Rover
We recently purchased an approved used car from Vertu Bolton, where we received excellent customer service from Andrew West and Sales Manager, Declan Phillips.
Both of them made our big decision to change our car, an exciting experience.
Andrew never made us feel rushed, was patient in answering all our questions and we felt he negotiated a deal that was good for us and Vertu.
Declan was on hand to support both Andrew and ourselves, to allow the purchase of our new car to proceed. Thank you to them both.
We would highly recommend a visit to the showroom, where you will be well looked after.
1 October 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good afternoon Louise,
Thank you for your wonderful review. We're delighted to hear that Andrew and Declan provided such excellent customer service and helped make changing your car an exciting and enjoyable experience.
It's great to know that Andrew was patient, answered all of your questions and ensured you never felt rushed, while Declan's support helped everything progress smoothly. We're pleased that you felt well looked after throughout and that the team helped you reach a deal that worked for everyone.
Thank you for your recommendation and for taking the time to share your feedback.
Kind regards,
Dean
Fantastic staff and team that dealt…
Fantastic staff and team that dealt with my new car hanover. Special shoutout to Erica who was the person tasked with ensuring everything went smoothly and seamless, incredibly professional polite with a good sense of detail which made the whole experience seamless once again thank you all
23 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good afternoon Kevin,
Thank you for your fantastic review. We're delighted to hear that the team provided such a great experience during the handover of your new car.
It's especially wonderful to know that Erica ensured everything ran smoothly and seamlessly. Her professionalism, attention to detail and polite approach clearly made a lasting impression, and we're pleased she helped make the whole experience so enjoyable.
We really appreciate your kind feedback and thank you for taking the time to recognise Erica and the wider team.
Kind regards,
Dean
Super friendly & helpful team at…
Super friendly & helpful team at Bolton, Lloyd & Louise in particular were extremely knowledgeable & helpful. Can’t thank them enough for their time!
21 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good afternoon Rosie,
Thank you for your wonderful review. We're delighted to hear that you found the team so friendly and helpful throughout your experience.
It's great to know that Lloyd and Louise's knowledge and support made such a positive impression. Your kind comments are greatly appreciated, and we're pleased they were able to provide the assistance you needed.
Thank you for taking the time to share your feedback.
Kind regards,
Dean
New Car Purchase …
Vertu Motors - Bolton - Land Rover
I have recently bought a car from this dealership, the sales representative, Jack Devine was a star from the word go, nothing was too much and he made the whole experience worthwhile. Jack really took the time to understand us and what we was looking for in a car. Communication was great and the process was really quick and simple. Jack is an absolute credit to the team at Bolton and I highly recommend you ask for him if you are thinking of purchasing a new vehicle. Thank you Jack.
18 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Thank you for your fantastic review. We're delighted to hear that Jack Devine provided such outstanding service throughout your car-buying journey. It's wonderful to know that he took the time to understand exactly what you were looking for, kept you well informed throughout, and made the whole process quick, simple, and enjoyable.
We'll be sure to pass on your kind comments to Jack, who will be thrilled to receive this recognition. Thank you for your recommendation and for choosing Vertu Land Rover Bolton.
Kind regards,
Matthew
From when I first called at the…
From when I first called at the dealership to browse I was treated with rare polite friendliness from the receptionist to the sales assistant Erika and ultimately the manager.A very pleasant experience throughout,thanks to everyone.
Best Regards Bill
1 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Hi William,
Thank you so much for taking the time to leave us such a fantastic 5‑star review.
We’re delighted to hear that you had such a positive experience with Vertu Land Rover Bolton from the moment you first visited the dealership. It’s wonderful to know that the friendliness and professionalism you received extended from our reception team through to Erika and the management team.
Providing a warm welcome and exceptional customer service at every stage of the customer journey is exactly what we strive for, so your comments are greatly appreciated.
We’re especially pleased to hear your kind words about Erika and the rest of the team. We’ll be sure to pass your feedback on to them, and they will be delighted to know they helped make your experience such an enjoyable one.
Thank you again for choosing Vertu Land Rover Bolton. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.
Kind regards,
Liza.
The staff we very welcoming especially…
The staff we very welcoming especially the salesperson Harvey who explained the types of vehicles suitable for me and then went on to explain the (new to me) controls
9 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Hi Sylvia,
Thank you for updating your fantastic 5-star review!
We’re delighted to hear you felt so welcomed by the team at Vertu Land Rover Bolton. It’s wonderful to know Harvey took the time to understand your needs, explain the different vehicle options and help you become familiar with the controls of your new car.
We really appreciate your kind feedback and hope you enjoy every mile ahead.
Kind regards,
Kerry
Recently purchased a used Jaguar F-Pace…
Recently purchased a used Jaguar F-Pace from Vertu Bolton. There were a few hiccups with the car itself and with the handover but that was primarily due to what we believe to be a communication breakdown with a partner branch. All the staff at Vertu Bolton were amazing, their communication was great, organisation was on point and they were always going the extra mile, doing everything they could to ensure that our buying experience was a positive one. This is our second purchase from Vertu Bolton and they continue to have our trust. Big thank you to Matt Kok and Declan Phillips.
27 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Thank you for your wonderful review.
We are delighted to hear that, despite a few hiccups along the way, the team at Vertu Bolton did everything possible to ensure your experience remained a positive one. It's fantastic to know that their communication, organisation, and commitment to going the extra mile helped maintain your confidence throughout the process.
A special thank you for recognising Matt Kok and Declan Phillips. We’re pleased to hear they provided such excellent support and customer care.
Thank you for your continued trust and loyalty as a returning customer. We hope you enjoy your Jaguar F-Pace and look forward to welcoming you back in the future.
Kind regards,
Keith
Excellent Customer Service .
The purchase of the car in. July 25 was the best car purchase experience I’ve had thanks to Will ,
First service due and again the staff were an example of what customer service should be , friendly and professional
Having driven down from Dumfries ,Michelle firstly got me a coffee then booked the car in.
Then while I waited in the pleasant surroundings I was offered plenty of refreshments and Will who had initially dealt with the car purchase appeared and thanked me for bringing the car back down for service and a relaxed chat about how I was getting on with the car .
Car service and updates complete ,out to the car where to my surprise there was a small gift and card from Michell thanking me for coming down and wishing me a safe journey back . Brillant!
10/10 , it’s the small things that make the difference , what a Top Team !!!
8 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good morning Max,
Thank you for your fantastic review. It’s great to hear that both your car purchase and first service visit were such positive experiences. We're delighted that Will, Michelle and the team made you feel welcome, kept you updated throughout your visit, and that the extra touches helped make your journey worthwhile.
We really appreciate you taking the time to share your experience and your kind comments about the team's friendly and professional service.
Kind regards,
Dean
I would like to say a massive thank you…
I would like to say a massive thank you to everyone at Vertu Landrover Bolton- especially Harvey Stigwood who made the process of getting a new car so streamlined such a nice person to work with and everyone else who helped make it possible I really appreciate it.
3 September 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Hi Jessica,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Land Rover Bolton. It’s wonderful to know Harvey made the process of getting your new car so smooth and straightforward, and that the whole team helped make the experience enjoyable.
We’ll be sure to pass on your kind feedback. Thank you for taking the time to share your experience, and we hope you enjoy your new car!
Kind regards,
Kerry
Great customer service and wonderful…
Great customer service and wonderful experience throughout
29 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good afternoon Barbara,
Thank you for taking the time to leave a review. We're delighted to hear that you received great customer service and enjoyed a wonderful experience from start to finish.
We really appreciate your kind feedback and are pleased that the team helped make your visit such a positive one.
Kind regards,
Dean
Refreshing experience
Having had a terrible service with another JLR retailer we popped in to look at a car on site. Met with Harvey who was excellent and really looked after us during the sale. Never over promised and was just a 'top chap' to deal with for me (and Wife said same so very high praise). Collected the car and really nice touch from them the way they delivered the car to us - again one super impressed wife. Had a small issue the next day and we called Harvey who said pop in and he'd get someone to have a look. Did this, met with receptionist (Julie) who immediately was aware we were coming and sat us down and offered drinks, chatted and was all around just good at her job. Car fixed, drove away half hour later. Cannot recommend Harvey or Julie enough. Just 'good people'
25 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Thank you for your fantastic review. We're delighted to hear that Harvey provided such excellent service and looked after you so well throughout your purchase. It's great to know that his honest, straightforward approach and attention to detail helped restore your confidence and made the experience such a positive one.
We're also pleased that Julie provided such a warm welcome and ensured everything was ready for your visit when you returned with a minor issue. It's wonderful to hear that the team resolved everything quickly and efficiently.
Thank you for your recommendation and for your kind words about Harvey and Julie. We'll be sure to share your feedback with them both.
Kind regards,
Matthew
Thank you to all the staff at Vertu for…
Thank you to all the staff at Vertu for helping me find my car, they all went over and above, service and communication was fantastic, A special thank you to Lloyd for driving up to Burnley to bring our new car to Bolton for us. Would highly recommend.
26 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Thank you for your fantastic review! We're delighted to hear that the team provided such excellent service and communication throughout your car-buying journey. A special thank you for recognising Lloyd's efforts, we're sure he'll be pleased to hear your kind words. We truly appreciate your recommendation and hope you enjoy your new car. 🚗✨. Kind regards, Selina
Great service and obviously a great…
Great service and obviously a great product.
21 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good afternoon Philip,
Thank you for your feedback, it’s great to hear you received excellent service and are so pleased with your vehicle. We’re delighted you had such a positive experience and appreciate you taking the time to share your comments.
Kind regards,
Dean
Deposit taken out twice. Terrible customer service
Placed a £99 refundable deposit on a Discovery Sport. Immediately had phone calls and emails from Harvey Stigwood who couldn’t do enough for us. We then bought one from our local Vertu branch so still with the same company (just a different branch). We requested the £99 refundable deposit back where upon we noticed it had been taken out twice. We sent screenshots of our bank statements, rang them, emailed them. Heard nothing. Left emails and phone calls saying we were going on a 2 week holiday so wanted to get it sorted out. Again, absolutely nothing. Altogether we emailed Declan Phillips, James Esker, Sarah Kelly and Harvey Stigwood and not one of them had the decency to reply, even to say they were looking in to it. A few days later the money eventually appeared in our account but no explanation, no apology. Nothing. A far cry from when we placed a deposit on the car and they couldn’t get in touch quick enough. I’m beyond happy we spent our £30k at a different branch of Vertu and would definitely not recommend the Bolton branch.
2 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt let down by the level of communication you received. Clear and regular communication is an important part of the experience we aim to provide, and on this occasion, we fell short of those expectations. We have taken your comments on board and will use your feedback to review how we communicate with customers throughout the process. We would welcome the opportunity to speak with you directly so we can better understand what happened and see if there is anything further, we can do to address your concerns. Thank you again for your feedback, and please accept our apologies for the experience you received.
Kind regards,
Declan Phillips
Used Car Sales Manager
Just browsing
My brother and myself called in recently for a browse around the showroom to look at the beautiful cars on display. We were greeted by a delightful lady (Zoe) on the front desk. She gave us some assistance when we asked about some of the range rover models. Top marks. What a lovely lady. 10/10
11 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good afternoon Lenny,
Thank you for your wonderful feedback. It’s great to hear you and your brother enjoyed your visit to the showroom and had the opportunity to explore the range on display. We’re delighted Zoe made such a positive impression and was able to provide helpful assistance with your questions. Thank you for your kind words.
Kind regards,
Dean
I recently bought a new Range Rover…
I recently bought a new Range Rover from Range Rover Bolton, and I’m extremely happy with the whole experience. The team were professional, friendly and helpful from start to finish. They made the buying process smooth and straightforward, and I felt well looked after throughout.
I’m very happy with my new car and would definitely recommend Range Rover Bolton to anyone looking for a great vehicle and excellent customer service. Thank you to the whole team for making the experience so enjoyable! ⭐⭐⭐⭐⭐
6 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Land Rover Bolton. It’s wonderful to know the buying process was smooth, straightforward and enjoyable from start to finish, and that you felt well looked after throughout.
Thank you for your recommendation and kind feedback. We hope you enjoy every mile in your new Range Rover!
Kind regards,
Kerry
AVOID AVOID AVOID
AVOID AVOID
Dealership sold us a car with multiple faults. Promised they would all be fixed and then failed to fix them and basically saying tough. I cannot stress enough how much I want people to avoid this dealership and avoid wasting money.
In reference to the reply from vertu, we have visited the dealership to discuss several times. And made to wait at least an hour each time. And to no avail. It’s just an avoid sort of place. The vehicle has been rejected. I will hopefully find a more reputable dealer next time
10 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Dear Gareth,
Thank you for taking the time to leave a review.
We believe the vehicle you are referring to belongs to your partner. Customer experience is extremely important to us, and we would welcome the opportunity to discuss these concerns further. We invite her to contact or visit the dealership so that a member of our management team can personally review the situation and work towards a resolution.
Kind regards,
Dean
Brilliant service
Brilliant service - would highly recommend the garage. Friendly staff & great quality cars
7 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Excellent service..friendly and very…
Excellent service..friendly and very pleasant staff..
Would recommend Landrover Bolton and in particular Matt Kok.
6 August 2026
Unprompted review
Reply from Vertu Motors - Land Rover Bolton
Good morning David,
Thank you for your fantastic feedback, it’s great to hear you received excellent service from such a friendly and professional team. We’re delighted Matt provided such a positive experience and really appreciate your recommendation.
Kind regards,
Dean
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