The car we bought is fantastic exactly what we wanted. The service we received from Vertu Land Rover Chesterfield was outstanding and far exceeded our expectations. The salesman,Ashley and sales man... See more
Company replied
Location
Switch location2 Discovery Way, Old Whittington, S41 9EG Chesterfield, Derbyshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the very first moment I made contact with the Chesterfield branch of Vertu, things were excellent. I got a test drive on the day, we negotiated on the day (not because I was pushed to but becau... See more
Company replied
I can't recommend Vertu Land Rover Chesterfield highly enough. This is the second vehicle I've purchased from them, and on both occasions the experience has been outstanding from start to finish.... See more
Company replied
This is the second car I’ve bought from Land Rover Chesterfield and they have been brilliant. The whole dealership is so friendly and welcoming. Ryan and Danielle have done everything possible to make... See more
Company replied
Company details
About Vertu Motors - Land Rover Chesterfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
2 Discovery Way, Old Whittington, S41 9EG, Chesterfield, Derbyshire, United Kingdom
- 0344 659 8141
4.3
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The car we bought is fantastic exactly…
The car we bought is fantastic exactly what we wanted. The service we received from Vertu Land Rover Chesterfield was outstanding and far exceeded our expectations. The salesman,Ashley and sales manager Anthony were brilliant and both really went the extra mile to make sure that everything went smoothly. Nothing was too much trouble for them and they worked very hard to make sure that we got the car we wanted and a great deal. I would recommend them to anyone looking for to buy a Land Rover car.
31 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Janet,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re absolutely delighted to hear that you found the perfect car and that it was exactly what you were looking for.
It’s fantastic to know that the service you received from Land Rover Chesterfield exceeded your expectations. Ashley and Anthony will be thrilled to hear your kind comments. We’re especially pleased that they went the extra mile to ensure everything ran smoothly, worked hard to secure the right car for you, and helped you achieve a great deal.
Providing outstanding customer service and making the buying process as seamless as possible is exactly what we strive for, so it’s wonderful to hear that nothing was too much trouble for the team.
Thank you also for your recommendation. It means a great deal to us, and we’ll be sure to share your feedback with Ashley, Anthony, and the wider team.
We hope you enjoy many happy miles in your fantastic new Land Rover.
Kind regards,
Liza.
Excellent throughout
From the very first moment I made contact with the Chesterfield branch of Vertu, things were excellent.
I got a test drive on the day, we negotiated on the day (not because I was pushed to but because I wanted to). The admin side was according to regulations (so a bit tedious) but made simple by what appears to be an excellent system to handle signatures and other things efficiently via digital means. Communication during the process was clear and prompt. Then I got the car yesterday (3 days after first contact) and drove away very satisfied and impressed by the slickness of the process (and the car is very nice too!).
Virtue (and David W. in this case who was my contact), made it a very good experience which many other dealerships could learn a lot from. A note to Ryan also who came to wish me well on delivery of the car; nice touch.
30 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Olivier,
Thank you for taking the time to leave such a fantastic 5-star review. We’re absolutely delighted to hear that your experience with Land Rover Chesterfield was excellent from your very first contact with the team.
It’s wonderful to know that David W. provided a professional, straightforward, and pressure-free experience, allowing you to test drive, discuss your options, and progress at a pace that suited you. We’re also pleased to hear that our digital processes helped make the administrative side of things as simple and efficient as possible while keeping everything fully compliant.
The fact that you were able to find the right car and drive it away just three days after your initial enquiry is fantastic, and we’re delighted that the communication throughout was clear, prompt, and helped contribute to such a smooth experience.
Your kind words for David and Ryan will mean a great deal to them both. We’re especially pleased that Ryan taking the time to wish you well on collection added that personal touch to your handover.
Thank you again for your wonderful feedback and recommendation. We’ll be sure to share your comments with David, Ryan, and the wider team, who will be delighted to receive them.
We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Is this reflective of your staff attitude on how to drive a Land Rover?
Have a word with the driver of the branded Vertu Land Rover Chesterfield car YT25XKO. 28.07.26 - 8.50 am between Eckington and Chesterfield driving erratically, speeding and throwing rubbish out of the driver's window whilst I was driving behind. It's not a good look for your business if it's one of your staff.
28 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Ash,
Thank you for taking the time to share your feedback.
I am sorry to hear about the concerns you have raised. We appreciate you bringing this to our attention. If you can please contact me directly on Paul.Barratt@vertumotors.com so I can look into this. Kind regards, Paul Barratt - General Manager.
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for your kind review.
We are delighted to hear that you found our staff very helpful. Providing friendly, professional, and supportive service is what we strive for, so it's wonderful to know you had a positive experience with us.
Thank you for choosing Vertu Motors. We look forward to welcoming you back in the future.
Kind regards,
Keith
I can't recommend Vertu Land Rover…
I can't recommend Vertu Land Rover Chesterfield highly enough. This is the second vehicle I've purchased from them, and on both occasions the experience has been outstanding from start to finish.
A special mention has to go to the Sales Manager, Antony, and Sales Executive, Ashley. They both went above and beyond to make the whole process enjoyable, stress-free, and genuinely memorable. Nothing was too much trouble, and they took the time to make sure everything was perfect.
Thank you again, Antony & Ashley, I look forward to returning for my next vehicle!
21 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Nicola,
Thank you for your fantastic 5-star review!
We’re absolutely delighted to hear that your second vehicle purchase with Vertu Land Rover Chesterfield was just as outstanding as the first. It’s wonderful to know Antony and Ashley went above and beyond to make the whole experience enjoyable, stress-free and memorable.
We’ll be sure to pass on your kind feedback to them both. Thank you for your continued loyalty and for taking the time to share your experience.
We look forward to welcoming you back when it's time for your next vehicle!
Kind regards,
Kerry
This is the second car I’ve bought from…
This is the second car I’ve bought from Land Rover Chesterfield and they have been brilliant. The whole dealership is so friendly and welcoming. Ryan and Danielle have done everything possible to make this another special purchase. For me the most important part is the after sales service you get and knowing any problems are resolved as a priority. Yes I’ve had a couple of issues but that’s used cars and no fault of the dealer but knowing when I call they will do everything to sort it is priceless. I have recommended Danielle and Ryan to people looking for Land Rover products with complete confidence. Will always use them and love the car.
17 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for your wonderful feedback and for choosing Land Rover Chesterfield again. We’re delighted to hear that your second purchase has been such a positive experience and that Ryan and Danielle have gone above and beyond to make it special.
It’s especially rewarding to hear your comments about the aftersales support. We understand how important it is to have confidence that any issues will be dealt with promptly and professionally, and we’re pleased the team have continued to provide that reassurance and service.
Your recommendation means a great deal to us, and I’ll be sure to pass on your kind words to Ryan, Danielle and the team. We hope you continue to enjoy your Land Rover.
Kind regards,
Matthew
A wonderful delightful experience
A wonderful , delightful experience getting my new car from start to finish!
To Ashley, thank you for your kindness always!
You made my dream come true 😊
Jake thank you !
Thank you to the whole Chesterfield team, you are all so lovely
16 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ashley, Jake and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Dawn
Virtu Chesterfield
Our purchase was made an enjoyable experience everything was dealt with along with explanations. Collecting our car was special and we can’t thank John Wood enough for his help and advice 10/10. Mr &Mrs Harrison
7 July 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Jan,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that your purchase was such an enjoyable experience and that everything was handled smoothly with clear explanations throughout.
It’s especially lovely to know that collecting your new car felt special and that John Wood provided such helpful advice and support along the way. Your 10/10 rating and kind words will mean a great deal to John and the team at Land Rover Chesterfield.
We hope you enjoy your new car and thank you again for your feedback.
Kind regards,
Liza.
Jorden was really good and made…
Jorden was really good and made everything easy. Did
everything for me with all the paperwork done and dusted and was not pushy in any way. Great Salesman
27 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for your fantastic feedback. We’re delighted to hear that Jorden made the whole process easy and hassle-free, taking care of everything and ensuring all the paperwork was completed smoothly.
It’s great to know you appreciated his friendly, no-pressure approach and excellent customer service. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Really great service Lee who was our…
Really great service Lee who was our advisor couldn't do enough for us
19 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Mr Thompson,
Thank you for your kind feedback.
We’re delighted to hear that Lee provided such great service and looked after you so well throughout your visit.
Kind regards,
Danielle
Great Experience .
Great Experience Salesman James was brilliant explaining the car's details.
15 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Nigel,
Thanks for your great feedback. It’s fantastic to hear that James made everything clear and easy to understand, helping you feel confident about your car. We’re really pleased you had such a positive experience.
Kind regards,
Dean
Superb customer service
Only called on the Saturday late afternoon and within 10 minutes Lee in sales sent us a personalised video. By Monday lunchtime we were driving our new vehicle back home. Lee was absolutely brilliant throughout the whole process and a credit to Vertu
8 June 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Andrew,
Thank you for your review. It’s great to hear how quickly everything came together, from the personalised video through to driving away your new vehicle. Lee will be delighted to know he made the whole process so smooth and positive.
Kind regards,
Dean
A brilliant experience
A brilliant experience, everything fully explained
29 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Peter,
Thank you for your review. It’s great to hear you had such a brilliant experience and that everything was clearly explained — we really appreciate your feedback.
Kind regards,
Dean
The service was efficient and friendly…
The service was efficient and friendly without being pushy which was much appreciated.
James Coombs who handled our purchase did a great job.
26 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Mark,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Land Rover Chesterfield.
It’s great to know that the service was efficient and friendly without any pressure—that’s exactly the approach we aim for. We’re especially pleased to hear that James took such good care of you throughout your purchase.
Your kind feedback will mean a lot to him and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Lee Maisfield sold us the car it was…
Lee Maisfield sold us the car it was quick and seamless.
14 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Julie
Thank you for your lovely feedback. We're delighted to hear that Lee Maisfield made the whole process quick and seamless for you. That smooth, hassle‑free experience is exactly what we aim for, and your kind words will mean a great deal to him.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Great service
Great service , warm friendly and informative. Car booked on the Friday and drove it away 5 days later. 🙂🇯🇵🚘
13 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Tony,
Thank you for your review. It’s great to hear you received warm, friendly, and informative service, and that everything moved so quickly from booking to driving away. We’re delighted you had such a positive experience.
Kind regards,
Dean
No pressure sales from friendly and…
No pressure sales from friendly and helpful salesman,unlike other places,and a great car make me a happy customer.
7 May 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Dear Colin,
Thank you for your feedback. We’re pleased to hear you felt no pressure and found the team friendly and helpful. Enjoy your new car.
Kind regards,
Danielle
Škoda Octavia
Great service from first enquiry to purchase.
Susan was great at understanding exactly what we wanted from our ‘new’ car.
Test drive length and variety of roads was instrumental in enabling us to make informed purchase decision. Not just round the block test drive as in other partnerships.
All staff I spoke to regarding a change of time for our collection were polite, understanding and a pleasure to deal with.
Only regret is that we had a 2 hour drive to Chesterfield and so are unlikely to use Chesterfield Škoda again but will definitely recommend partnership and in particular Susan
29 April 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi there,
Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that you received great service from your first enquiry right through to purchase, and that Susan was able to understand exactly what you were looking for in your “new” car.
It’s especially good to hear how valuable you found the extended test drive and variety of roads. We know how important that can be in helping customers make a confident, informed decision — and we’re glad this made a real difference compared to a short “around the block” drive.
We also really appreciate your kind words about the wider team, particularly around the flexibility and understanding shown when you needed to change your collection time. Knowing the team were polite and a pleasure to deal with means a lot.
While we completely understand that the distance may make return visits difficult, we’re truly grateful for your recommendation of the partnership and of Susan in particular. Your comments will certainly be passed on — they’ll mean a great deal to her.
Thank you again for taking the time to share your experience.
Kind regards
Dawn
Lee was an absolute pleasure to deal…
Lee was an absolute pleasure to deal with. Very helpful and informative. The buying process was made easy. communication was excellent. Highly recommended.
17 April 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi there,
Thank you for the great review. Really glad to hear Lee was such a pleasure to deal with — helpful, informative, and making the whole buying process feel easy, with excellent communication throughout. He’ll be delighted with your recommendation.
Kind regards,
Kerry
WORST CUSTOMER SERVICE EXPERIENCE THEY DO NOT CARE
Avoid this dealership they have no care for customers after they have sold you a car! This has been the WORST customer service experience I have ever had. My car completely cut out at 50mph with my children in the back, it was 1 month out of warranty, 39,000 miles and I had to go back and forth battling the seriousness of what had happened to get it recovered. It went into dealership at start of February. I went to the dealership on 5th March having been told it was ready to collect. I arrived spent an hour and half in there because they hadn't washed it. I went out to it and it was still filthy as pictured, had scratches on it and had an engine light on which said "DRIVE WITH CAUTION" "EMERGENCY BRAKING NOT AVAILABLE". I could not believe that they told me my car was fixed and I got in the car which is the main transport for my kids and it said drive with caution and the brake assistance did not work! I left the dealership without my car again having travelled 45 minutes to collect it. I finally got the car back on 18th March after very little update or communication. I received a call from landrover customer relations to apologise for my experience and say that I would be offered an extended warranty of 1 year as a gesture of goodwill. On 29th March the engine management light came on so again the car had to go in to dealership which happened on 2nd April. I heard absolutely nothing from them. On wednesday 15th April I had a text to say my car was booked in on 28th April, but no communication which wasn't new I thought they were just onto it. Then this morning 17th April I receive an email with a £4000 quote for repair on the car and the Parts Manager asking me to do his job for him, and advise on what warranty I had so he could "see what level of cover it would provide"
This service is a disgrace. I have been without my car most of the year, the dealership does not communicate or care about customers. I was offered a gesture of goodwill of warranty and then sent an email quoting me £4000 for a repair on a car that should not have a fault in the first place! I have a finance agreement in place, under the consumer rights act cars should be durable, after 3 years and 39,000 mile my car has failed 3 times now. Once the car is sold you may as well forget about customer service because they don't provide any service at all. For a premium brand this dealership should be embarassed for how they have treated me as a customer. Go somewhere else if you want to be looked after.
17 April 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.