I was looking for a quality good condition used family car from a trustworthy source. I found a Nissan Qashqai 2014 at Vertu Nissan Derby. It was very reasonable, at a very good price for its cond... See more
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The only word I can use to describe Vertu is fabulous, very professional service from the moment we stepped in, kept us up to date & Richard was efficient & a lovely person & made us feel at ease duri... See more
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I had an excellent experience and service from Richard at Vertu Nissan Derby. It was the easiset purchase when buying a used car I have ever made. Richard was friendly, knowledgeable and very accommod... See more
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Excellent service by the Derby team who made the purchase straight forward and stress free. Particular thanks to George who kept me fully informed.
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Company details
About Vertu Motors - Nissan Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
- 0344 659 3338
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Fabulous!!
The only word I can use to describe Vertu is fabulous, very professional service from the moment we stepped in, kept us up to date & Richard was efficient & a lovely person & made us feel at ease during every step.
18 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good afternoon Tammy,
Thank you for your wonderful feedback. It’s fantastic to hear your experience was so positive from the moment you walked through the door. We’re delighted Richard kept you well informed throughout, made the process easy to follow and helped you feel at ease every step of the way. Your kind words about the professionalism of the team are greatly appreciated.
Kind regards,
Dean
Excellent service by the Derby team who…
Excellent service by the Derby team who made the purchase straight forward and stress free.
Particular thanks to George who kept me fully informed.
7 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Carolyn,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that the team at Nissan Derby made your vehicle purchase straightforward and stress-free. Providing a smooth and enjoyable experience for our customers is exactly what we strive for, so it's wonderful to know that this was reflected throughout your journey.
We're especially pleased to hear your kind comments about George. Keeping customers fully informed every step of the way is an important part of delivering great service, and we're delighted that his communication and support helped make your experience such a positive one.
Thank you again for your lovely feedback. We'll be sure to pass your comments on to George and the wider team, who will be delighted to receive them.
We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
Awful Experience
I am attempting to control my emotions writing this review. In July 2026, I went to view a car. It was well priced, in good condition and the sales staff were very good. I left a small deposit and signed some paperwork, I told the salesman that I was planning a 1200 mile trip the following week and the car would be great for it. I then transferred the remainder of the balance by bank transfer and arranged to collect the car the next day…..
Collecting the car went well and was a fun event. I drove the car home (17 mins) and got my kids to come outside to see it as they were excited too. While sitting in the car, we decided to test the air con, it had broken already. I called the Vertu and they advised me to go back and they would regas the air con. I was skeptical whether this would be a permanent repair, but did so anyway. They regassed and it was working again. Another trip home and moving all my stuff from my old car, showing the kids etc. Then called my mother to say we were coming round to show her the car. 500 metres from my front door, the car went into limp mode, dash lit up like a Christmas tree. Although it was in limp mode, the car didn’t want to move and I had to really rev it just to get it into a nearby car park. I did so, then called Vertu to advise that I was withdrawing from the purchase and I wanted a full refund as soon as possible. They accepted. The refund was processed within a few days. Apart from the tax, which they add onto the invoice and arrange directly with DVLA. Over 2 weeks later, I am still waiting for this. Expenses such as getting to and from the dealership. Transferring my money internationally (I live overseas), admin fees for changing my breakdown and car insurance were not reimbursed, with no offer to do so. The car was patched back together and is back on sale again. Although I cannot prove it, I am convinced that they knowingly sold me a car with faults which they had temporarily fixed. This is normal practice for a number of dealerships, however, when sat with my young children and discussing our extended road trip plans, the sales team should have felt a pang of guilt or responsibility. I will be seeking legal advice for the distress, wasted time and charges I incurred from this debacle. Be wary.
28 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for taking the time to share your experience. We are genuinely sorry that the vehicle developed issues so shortly after collection, particularly given the plans you had for your trip and the excitement of purchasing the car.
We are pleased that, once you contacted us regarding your decision to withdraw from the purchase, we were able to process the vehicle refund, regarding the vehicle tax, this is processed through the DVLA and is separate from the vehicle refund, so the timescale for that element is outside of our direct control.
We do, however, want to clarify that we strongly disagree with the suggestion that we knowingly sold you a vehicle with faults or that any temporary repair was carried out with the intention of concealing an issue. We would never knowingly sell a vehicle that we believed was unsafe or unsuitable for a customer, and we take our responsibilities as a retailer very seriously.
Thank you for raising your concerns, if there is anything else you would like to discuss then please contact us directly.
Kind Regards,
Vikki Chauntry-Brooks
General Manager
Great Service! Would definitely recommend!
I was looking for a quality good condition used family car from a trustworthy source. I found a Nissan Qashqai 2014 at Vertu Nissan Derby. It was very reasonable, at a very good price for its condition.
Regan, the Senior Sales Executive, was great. He was really patient with all my questions and daily calls to follow up on the car, before it was ready to be collected. He was very understanding of my budget and did not pressurise with extra purchasing. And was kind to advise on certain services, whilst explaining why and how they could benefit me.
Thank you for the great service! I would definitely recommend friends and family in need of a car to go to Vertu Nissan Derby.
5 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good afternoon,
Thank you for your wonderful feedback, it’s great to hear you found such a well-presented car at a competitive price. We’re delighted Regan provided such patient, helpful and understanding support throughout, taking the time to answer your questions and keep you updated without any pressure. It’s fantastic to know you felt well informed and looked after from start to finish, and we really appreciate your recommendation.
Kind regards,
Dean
Great service!
Tony was extremely friendly, helpful and knowledgeable - he made our car purchase easy and stress-free.
3 August 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good afternoon Mrs Rushforth,
Thank you for your lovely feedback, it’s great to hear Tony was so friendly, helpful and knowledgeable throughout. We’re delighted he made your car purchase easy and stress-free, and that you had such a positive experience.
Kind regards,
Dean
A big shout out thank you .
A big shout out thank you to… this dealership, especially Richard.
Richard sorted everything out for us seamlessly. He was honest and explained everything from start to finish.
If you’re looking for a car , give these guys a look . Faultless and thank you Nissan Derby.
From Jack & Carlton Newcastle
21 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good morning Jacqueline,
Thank you for your wonderful feedback, it’s great to hear Richard made everything so seamless and kept you fully informed throughout. We’re pleased his honest and straightforward approach helped make the experience a positive one from start to finish. We really appreciate your recommendation.
Kind regards,
Dean
Superb experience at Vertu Derby
Superb experience at Vertu Derby. From the initial visit through to the collection of my new car Richard Cooper looked after everything in a professional manner. Wouldn't hesitate in dealing with him again or Nissan Derby.
31 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your wonderful feedback. We're delighted to hear that Richard provided a professional and seamless experience from your initial visit through to collecting your new car. It's great to know you felt so well looked after throughout the process.
We appreciate your recommendation and hope you enjoy your new car.
Many thanks,
Chloe
Polite and helpful staff
Polite and helpful staff, made me feel very welcome.
28 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Leah,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the team at Nissan Derby to be polite and helpful throughout your visit.
Creating a welcoming environment for our customers is something we take great pride in, so it’s wonderful to know that the team made you feel so welcome.
Thank you again for your kind feedback and for choosing Nissan Derby. We look forward to welcoming you back in the future.
Kind regards,
Liza.
Excellent service from experienced staff .
I had an excellent experience and service from Richard at Vertu Nissan Derby. It was the easiset purchase when buying a used car I have ever made. Richard was friendly, knowledgeable and very accommodating. He answered all my questions and delivered the car to my door. I will not hesitate to recommend to friends and family. Thank you. Dianne
29 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Dianne,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that your experience with Richard and the team at Nissan Derby was so positive.
It’s fantastic to know that this was the easiest used car purchase you’ve ever made. Richard will be thrilled to hear your kind comments about his friendly, knowledgeable, and accommodating approach. We’re especially pleased that he was able to answer all of your questions and make the process even more convenient by delivering the car directly to your door.
Thank you also for your recommendation to friends and family. Your feedback means a great deal to us, and we’ll be sure to pass your kind words on to Richard and the wider team.
We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Very easy to deal with
Very easy to deal with. No high pressure sales just helpful and straight forward.
26 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your kind review.
We are delighted to hear that you found the process easy and straightforward. Providing helpful, honest advice without any pressure is exactly the experience we aim to deliver, so it's great to know our team looked after you so well.
Thank you for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Keith
Very friendly and efficient
Very friendly and efficient, talked through all the processes very well, this is the second time I’ve dealt with Regan and it was a pleasure to buy my car
22 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Mr. Gibbens,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the experience friendly, efficient, and well explained throughout.
It’s especially wonderful to know that this is the second time you’ve dealt with Regan and that once again he made the process a pleasure. Building that level of trust and confidence with our customers is exactly what we strive for, and your continued support means a great deal to us.
We’ll be sure to pass your kind words on to Regan and the team at Nissan Derby.
Kind regards,
Liza.
Brilliant customer service from start…
Brilliant customer service from start to finish. Richard went out of his way to ensure all the finance was sorted promptly and the car was ready and waiting when he said it would be.
11 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Sharon,
Thank you for your feedback.
It's great to hear that you received brilliant customer service from start to finish. We're pleased Richard went above and beyond to ensure everything was sorted promptly and that your car was ready exactly when promised.
We hope you enjoy your new car.
Kind regards,
Danielle
Absolutely brilliant!!!
Absolutely brilliant!!!
What a great experience buying a new car.
From the first moment in, to drive out with my new car, all was done in a outstanding why of costumer care, disabled friendly, very professional and understanding about personal circumstances, and all in record time!
I strongly recommend visiting Bridie Hartley @ Nissan Derby.
This lady when beyond all expectations to provide us the best service I ever had in buying a car in my life! (And I'm 50, lost count of how many cars had, and disabled with complex needs)
Thank you ever so much for everything.
Love my new Qashqai 💕
PS: strongly recommended that you visit NISSAN Derby
29 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Good afternoon. Thank you for your fantastic review, Miguel. We are delighted to hear that Bridie provided such exceptional service and made your car-buying experience so positive. It's wonderful to know that you felt supported throughout the process and that your needs were understood and accommodated.
Congratulations on your new Qashqai, and thank you for your recommendation. I will ensure your kind words are shared with Bridie and the team at Nissan Derby.
Kind regards,
Kerry
Relaxed test drive with clear guidance…
Relaxed test drive with clear guidance and run through from sales staff.
7 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your feedback. We’re delighted to hear that you enjoyed a relaxed test drive and that the team provided clear guidance and explanations throughout.
It’s great to know you felt well supported during your experience.
Kind regards,
Matthew
The whole experience was smooth and…
The whole experience was smooth and stress-free from start to finish. Excellent customer service, great communication, and I couldn't be happier with my purchase. Highly recommend!
2 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Hi Maryam,
Thank you for your fantastic 5-star review!
We're delighted to hear that your experience was smooth and stress-free from start to finish. It's wonderful to know you received excellent customer service and communication throughout the process.
We really appreciate your recommendation and are thrilled that you're so happy with your purchase.
Kind regards,
Kerry
New car purchase Vertu Nissan Derby
Excellent customer service from Regan and Beth at Vertu Nissan Derby made the purchase of our new car a pleasure, we never felt uncomfortable or pressured at any time, Regan was polite and professional and explained everything in detail. This was our second purchase and we would highly recommend Vertu Nissan Derby.
30 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your fantastic review and for choosing Vertu Nissan Derby once again. We're delighted to hear that Regan and Beth provided such excellent customer service and helped make the purchase of your new car an enjoyable experience. It's especially pleasing to know that you felt comfortable throughout and never under any pressure, with Regan taking the time to explain everything clearly and professionally. Your recommendation means a great deal to us, and we truly appreciate your continued loyalty.
Many thanks,
Chloe
The sales person
The sales person, Regan Palmer, successfully guided me through the purchase process; he was knowledgeable, clear and uncomplicated, identifying a suitable vehicle, discussing how best to organise payment steps and completing the relevant paperwork. Regan was very approachable, pleasant and helpful and eased the trepidation of a serious purchase and helped consider queries i would otherwise have overlooked. And he helped guide around the new technology at collection. Many thanks to Regan.
27 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your wonderful feedback. We’re delighted to hear that Regan made the purchase process clear, straightforward and stress-free, helping you find the right vehicle and guiding you through each stage with confidence.
It’s great to know that his knowledge, approachable manner and support with the vehicle’s technology made such a positive difference. I’ll be sure to pass on your kind thanks to Regan.
Kind regards,
Matthew
Lovely team so helpful spot on service…
Lovely team so helpful spot on service could not ask for better
1 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
A good car purchase experience
Alex was very helpful and made us feel at ease rather than pressured. He did what he said he was going to do - calling as arranged and sending a video through who’s was good to see.
27 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you so much for your kind words! We are so happy to hear that Alex was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
We found the whole experience very…
We found the whole experience very positive and easy to understand.
Bridie the sales assistant was excellent in her manner and the way she dealt with us.
29 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Derby
Thank you for your kind feedback. We’re delighted to hear that you found the whole experience positive and easy to understand, and that Bridie provided such excellent support throughout.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
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