Vertu Motors - Nissan Halifax Reviews 33

TrustScore 4.5 out of 5

4.5

Shay Syke, HX1 2ND Halifax, West Yorkshire, GB


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Rated 5 out of 5 stars

James & his colleagues made the whole process very easy & enjoyable. We were kept fully informed during all phases of buying our Qashqai. There was no "pressure" put on us at all. We can thoroughly... See more

Company replied

Rated 5 out of 5 stars

Very organised, ran smoothly, loved the ‘Reveal’…….. felt like they were uncovering a Porsche :) Sam was very professional and relaxed.

Company replied

Rated 5 out of 5 stars

Initially our usage, requirements and finance was discussed in depth, before we even looked at a vehicle. A Nissan juke was then brought over from the storage area, the right colour, mileage and mech... See more

Company replied

Rated 5 out of 5 stars

I have used Kristian and his team for nearly 10 yrs. As someone who doesn’t know much about cars they understand what I’m looking for and always find me an incredible deal. The sales people are alway... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Nissan Halifax

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Shay Syke, HX1 2ND, Halifax, West Yorkshire, United Kingdom

  • 0344 659 3890

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

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1-star

No history of asking for reviews

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(33)

11,503 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish.

James & his colleagues made the whole process very easy & enjoyable.
We were kept fully informed during all phases of buying our Qashqai. There was no "pressure" put on us at all.
We can thoroughly recommend Vertu Motors Nissan Halifax. If you are thinking of getting a Nissan vehicle they are well worth a visit.

30 June 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for your fantastic feedback. We’re delighted to hear that James and the team made the whole process easy and enjoyable, keeping you well informed at every stage.

It’s great to know you experienced a relaxed, pressure-free approach throughout your Qashqai purchase. We truly appreciate your recommendation of Vertu Motors Nissan Halifax.

Kind regards,
Matthew

Rated 5 out of 5 stars

Quick turnaround to get my new vehicle…

Quick turnaround to get my new vehicle from short notice.

30 June 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for your feedback. We’re delighted to hear we could arrange your new vehicle in a quick timeframe and provide a smooth experience at short notice.

Kind regards,
Matthew

Rated 1 out of 5 stars

Extremely rude just on a human level

Extremely rude just on a human level, went inside to their garage,a few people there looked like mechanics just asked if they knew how to walk to the Shaw Lodge flats, all said did not know. Asked next door at car wash and chap was nice saying keep walking and cross over at close by zebra crossing. We are Asian and obviously never go near here again or bother with a Nissan car if I want to drive again.

23 June 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Good morning. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1AC2406 Kind regards, Danielle

Rated 5 out of 5 stars

Well done Sam

Very organised, ran smoothly, loved the ‘Reveal’…….. felt like they were uncovering a Porsche :)
Sam was very professional and relaxed.

22 June 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Good afternoon Julie,

Thank you for such a lovely review. It’s great to hear everything felt well organised and ran smoothly, and I’m glad you enjoyed the ‘reveal’—we love creating that special moment! I’m also pleased Sam made you feel at ease with a professional and relaxed approach.

Kind regards,
Dean

Rated 5 out of 5 stars

My experience purchasing my new Nissan…

My experience purchasing my new Nissan Micra Ev at Nissan Halifax was excellent. The team created a relaxed and comfortable environment with no pressure at any stage,which made the process enjoyable. Communication was consistently clear, timely, and helpful,and I felt that my needs were genuinely listened to.Overall,the level of customer care made me feel valued throughout the entire experience. Nissan Halifax is doing a great job in maintaining strong,proactive communication with customers.The staff are professional,approachable, and make the buying process smooth from start to finish, Their ability to provide support without pressure shows a real commitment to customer satisfaction. The dealership clearly values building trust and delivering a positive experience. Thankyou especially to John and Christen.

2 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Good afternoon Julie,

Thank you for such a detailed and positive review. It’s lovely to hear that your experience purchasing your new Nissan Micra EV felt relaxed, comfortable, and completely pressure‑free. We’re really pleased that communication was clear throughout and that you felt listened to and valued at every stage.

It’s great to know the team’s professional and approachable manner helped make the whole process smooth from start to finish. John and Christen will be delighted to hear your kind words, and we’re glad they were able to support you so well.

Kind regards,
Dean

Rated 5 out of 5 stars

Eleanor was amazing made everything so…

Eleanor was amazing made everything so easy for us

28 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for the lovely feedback. I’m so pleased to hear Eleanor made everything feel easy and stress‑free for you — she’ll be delighted to know she made such a positive impact.

Many thanks,
Chloe

Rated 5 out of 5 stars

James was a very nice salesman.

James was a very nice salesman.
No pressure sales.
Happy to have met and dealt with him

26 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for sharing this lovely feedback. I’m so pleased to hear James made such a positive impression — friendly, genuine, and pressure‑free service is exactly what we want every customer to experience. I’m glad you enjoyed dealing with him.

Many thanks,
Chloe

Rated 5 out of 5 stars

Firstly

Firstly
Thank You
we were never made to feel under any pressure
Christian
Listened to us made us feel valued and
positive
Sean on our second visit was very compassionate and patient he
allowed us to be in control
THANK YOU : )
The Car we chose to buy feels perfect for us and is at home on our drive
No forgetting Jack
He was Friendly and Kind to us too
The Cartwright s

25 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you so much for taking the time to share such a heartfelt review. We’re delighted to hear that you felt no pressure at any stage and that the experience was positive, relaxed, and centred around your needs.

It’s wonderful to know that Christian made you feel valued and listened to, and that Sean’s compassion and patience helped you feel fully in control during your second visit. We’re also pleased that Jack’s friendliness added to the experience.

Hearing that your chosen car already feels perfect and at home on your drive is the best feedback we could hope for. Your kind words mean a great deal to the whole team.

Many thanks,
Chloe

Rated 5 out of 5 stars

New car purchase

My experience at vertu nissan Halifax went very well, saw the car we wanted, after a while was approached by John one of the vertu staff,he was not pushy at all in fact we spent about 2 hours there,we drove away happy deal done, would I use them again,yes with out a doubt cheers Nigel & Debbie

6 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Hi Nigel and Debbie,
Thank you for your lovely feedback. We're delighted to hear that your experience at Vertu Nissan Halifax went so well. It’s great to know you found the car you wanted and that John gave you the time and space to make your decision without any pressure — spending a couple of hours and driving away happy is exactly the kind of experience we aim to provide.
We really appreciate your kind words and are pleased to hear you wouldn’t hesitate to use us again. Thank you for choosing Vertu Nissan Halifax.
Kind regards
Dawn

Rated 5 out of 5 stars

Very helpful from start to finish

Very helpful from start to finish

13 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Hi Colin,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu Nissan Halifax very helpful from start to finish.
Your feedback is greatly appreciated and means a lot to the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Rated 5 out of 5 stars

They got everything sorted out very…

They got everything sorted out very quickly

10 April 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Hi Paul
Thank you for your lovely feedback. We're really pleased to hear that everything was sorted out for you very quickly. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

James at Halifax Nissan

James at Halifax, Nissan Vertu went above and beyond with the purchase of our new car. He kept us well informed and his service was second to none. Thank you

16 March 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Good afternoon Jeremy,

Thank you for taking the time to share your review. It’s great to hear that James went above and beyond throughout your new car purchase and kept you well updated along the way. I’m really pleased the service felt second to none.

Kind regards,
Dean

Rated 5 out of 5 stars

Great Service from Keeley

My Nissan Leaf was booked in for a service and MOT last week. The service I received from Keeley at the Halifax Branch was exceptional. I was kept well informed and I had no problems getting hold of her. The everything was sorted quickly and I was really pleased with the items that have been replaced and the car was spotless inside and out when I cam to pick it up. A big thank you to Keeley for sorting it

17 March 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for your fantastic review. I’m really pleased to hear that Keeley at our Halifax branch provided exceptional service throughout your Nissan Leaf’s MOT and service. It’s great to know you were kept well informed, everything was handled quickly, and your car was returned spotless. I’ll be sure to pass on your thanks to Keeley.
Kind regards,
Matthew

Rated 5 out of 5 stars

Very helpful with a quick sale

Very helpful with a quick sale. Found the car I wanted and got it to the garage quickly.

12 March 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for your great feedback. I’m really pleased to hear everything was handled so quickly and that we were able to find the exact car you wanted and get it to the garage without delay. We truly appreciate your kind words.
Many thanks,
Chloe

Rated 5 out of 5 stars

Great experience very polite friendly…staff

Great experience very polite friendly staff would highly recommend love my new car thank you

17 March 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you, Yvonne, for leaving this fantastic 5‑star review.
We’re delighted to hear that you had such a great experience at Nissan Halifax. It’s wonderful to know the team were polite, friendly, and made your visit such a positive one. We’re also thrilled that you love your new car — thank you for your kind recommendation.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Picked and bought my car with Vertu

Just picked the car I wanted, at Vertu Nissan Motors Halifax arranged payment and delivery . Big thanks to Sam Butterworth ....and to Paul the delivery driver..

25 February 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Hi Finlay,
Thank you for your great 5‑star review! We’re delighted to hear that you found the perfect car at Vertu Nissan Halifax and that arranging payment and delivery was nice and straightforward. A big thank you for mentioning Sam Butterworth and Paul — they’ll be so pleased to know they helped make the process smooth and enjoyable for you.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza

Rated 5 out of 5 stars

Initially our usage

Initially our usage, requirements and finance was discussed in depth, before we even looked at a vehicle. A Nissan juke was then brought over from the storage area, the right colour, mileage and mechanical and technical levels but most of all within our budget. We did not need to see any other cars it fitted our requirements perfectly. We were not pushed to buy but were given more in depth information on the car, but had already decided that we were happy to go ahead and purchase the car. It was a pleasant experience compared to previous contact with motor car dealerships.

27 December 2025
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for sharing your experience. It’s great to hear that the team took the time to understand your needs and that the Nissan Juke matched your requirements perfectly. We're pleased you felt no pressure and enjoyed a smooth, pleasant purchase.
Kind regards,
Keith

Rated 5 out of 5 stars

Wonderful advice and explanation of new car

Wonderful advice and explanation of new vehicle and easy paperwork trail - many thanks to Shaun Clarke for his help and handover.

31 January 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Thank you for taking the time to share your feedback. I’m delighted to hear that you received clear advice and explanations about your new vehicle, and that the paperwork process felt straightforward. It’s great to know that Shaun Clarke’s support and handover made such a positive impression.
Kind regards,
Matthew

Rated 5 out of 5 stars

Very helpful .Staff at the dealership…

Very helpful .Staff at the dealership were very helpful nothing was to much for them.

28 January 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Good afternoon Sheila. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Excellent service from Vertu.

Excellent service from Vertu, Halifax. Was kept well informed throughout the process of changing my car. Special mention must go to Sam who kept me up to date with progress.

22 January 2026
Unprompted review
Vertu Motors  - Nissan Halifax logo

Reply from Vertu Motors - Nissan Halifax

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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