The sevice from all the staff at nissan ilkeston was superb,the confident way we were guided through the selling process made the purchase of my nissan ariya was exceptional. Praise must be directed t... See more
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I’ve always had very good service from all the departments at Nissan Derby Road Ilkeston, and yet again they have given me excellent service. In particular Karl Westley but also all the sales staff ar... See more
Company replied
Getting my first car was very exciting and a bit stressful, however working with Oliver from Skoda Derby was such a delight. Gave me full information and tips on what car to get and what would be suit... See more
Company replied
From start to finish the process was very straightforward. Got a really good part exchanged on my old car, better than what the on-line quotes from the big companies give you. Sales staff were not pus... See more
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Company details
About Vertu Motors - Nissan Ilkeston
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Derby Road, DE7 5FH, Ilkeston, Derbyshire, United Kingdom
- 0344 659 7276
4.8
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The sevice from all the staff at nissan…cannot praise these guys enough
The sevice from all the staff at nissan ilkeston was superb,the confident way we were guided through the selling process made the purchase of my nissan ariya was exceptional. Praise must be directed to Danielle Goodwin who helped us along the way effortlessly
30 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you so much for your kind words! We are so happy to hear that Danielle was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I’ve always had very good service from…
I’ve always had very good service from all the departments at Nissan Derby Road Ilkeston, and yet again they have given me excellent service. In particular Karl Westley but also all the sales staff are very friendly. Thank you
3 July 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi there,
Thank you for your fantastic 5-star review!
We're delighted to hear you've continued to receive excellent service from the team at Vertu Nissan Ilkeston. It's especially wonderful to see Karl recognised for his efforts, and we'll be sure to share your kind words with him and the rest of the team.
We really appreciate your continued loyalty and look forward to welcoming you back in the future.
Kind regards,
Kerry
Kept us updated all through
Kept us updated all through. Very helpful when we picked the car up going through everything.
29 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Susan,
Thank you for your kind feedback, it’s great to hear you were kept updated throughout and that everything was clearly explained when you collected your car.
Kind regards,
Dean
Getting my first car was very exciting…
Getting my first car was very exciting and a bit stressful, however working with Oliver from Skoda Derby was such a delight. Gave me full information and tips on what car to get and what would be suitable for a 19 year old getting her first car. It was a pleasure working with him on this!
29 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Amal,
Thank you for your lovely feedback.
It’s great to hear Oliver made your first car experience feel exciting and less stressful, and that he gave you clear and helpful advice. Enjoy your first car!
Kind regards,
Danielle
Excellent service
No pressure when selecting car ,knowledgeable,answered all questions.
26 June 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you so much for taking the time to share this. I’m really pleased to hear you felt no pressure while choosing your car and that all your questions were answered clearly. It’s great to know the experience felt knowledgeable and supportive — that’s exactly what we aim for.
Many thanks,
Chloe
Reply from Vertu Motors - Nissan Ilkeston
Good afternoon Linda,
Thank you for your review. It’s great to hear you received such good customer service — we really appreciate your feedback.
Kind regards,
Dean
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your lovely feedback. It’s great to hear that the staff were fantastic, the service was quick, and that your car is absolutely perfect.
Many thanks,
Chloe
Great service
Great service, very friendly and informative! My first time getting a car on finance and it was a smooth process!
8 May 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Dear Emma,
Thank you for your feedback. We’re delighted to hear your first finance experience was smooth and that you found the service friendly and informative.
Kind regards,
Danielle
Everything explained clearly
Everything explained to me I needed to know. Small issue which was my fault was promptly resolved with a phone call.
29 April 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good afternoon Steve,
Thank you for your review. It’s great to hear that everything was clearly explained and that the small issue was resolved promptly with a quick phone call. We really appreciate your feedback.
Kind regards,
Dean
Danielle at Nissan Vertu Ilkeston is fabulous 🖤
I previously bought my car from Nissan Nottingham and definitely didn't get this standard of customer service. I popped into Vertu Ilkeston for the first time as my car finance was due to expire. Danielle was so welcoming from her first initial introduction, she remembers small details and I would highly recommend for great customer service and people skills along with her knowledge as she explained she is quite new to sales and previously from the service department.
I have purchased a Vauxhall Mokka and I absolutely LOVE it, on collection every detail was covered, management introduced themselves with a warm welcome and after care has been great. I would definitely recommend Nissan Vertu to anyone looking for their next car :)
17 April 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that your first visit to Vertu Ilkeston was such a positive experience, especially after a less satisfactory one elsewhere. It’s wonderful to know that Danielle made you feel so welcome from the very start and that her attention to detail, people skills, and growing sales knowledge helped make such a strong impression. Her background in our service department is a real asset, and your recognition of her efforts will mean a great deal to her.
Congratulations on your new Vauxhall Mokka — we’re thrilled to hear you absolutely love it! It’s great to know that collection day was thorough, that the management team made you feel warmly welcomed, and that the aftercare has continued to meet your expectations.
Thank you again for your kind recommendation of Nissan Vertu. We truly appreciate your trust and wish you many happy miles in your new car. We look forward to welcoming you back in the future.
Kind regards,
Keith
From start to finish the process was…
From start to finish the process was very straightforward. Got a really good part exchanged on my old car, better than what the on-line quotes from the big companies give you. Sales staff were not pushy, we told them what we wanted/needed and they tailor-made a package suited to our needs and price point. Fantastic range of New and used Nissan’s and some other manufacturers.
11 April 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you for sharing such detailed feedback about your experience. We’re really pleased to hear that the whole process was straightforward and that you were happy with the part‑exchange value on your old car.
It’s great to know that our sales team listened to your needs, avoided any pressure, and put together a package that suited both your requirements and budget. Offering a strong, transparent valuation and a tailored approach is something we work hard to achieve.
We’re also glad you appreciated the wide range of new and used Nissan models, along with other manufacturers. Thank you again for choosing us and for taking the time to recommend your experience.
Kind regards,
Keith
Reply from Vertu Motors - Nissan Ilkeston
Thank you for your kind feedback. We’re pleased to hear that you found the service helpful and professional. Providing a positive and straightforward experience for our customers is always our priority, so your comments are greatly appreciated.
Kind regards,
Keith
When to look for a car for my needs was…
When to look for a car for my needs was shown a car by a sales advisor when for test drive and got my car week later they are very friendly and got time for you any questions ask they answer them very please with the service I got Matthew hall the sales advisor was brilliant with me
4 April 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Elaine,
Thank you so much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Ilkeston.
It’s great to know that the team were friendly, took the time to answer all your questions, and supported you from your test drive through to collecting your car a week later. Matthew will be thrilled to hear your kind words — he’ll be pleased to know he made such a positive difference to your experience.
Thank you again for choosing Vertu Motors, and we’re so pleased you’re happy with the service you received.
Kind regards,
Liza.
The service was excellent very friendly…
The service was excellent very friendly and helpful nothing was to much trouble wood recommend them to everyone thanks guys
3 April 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Barry
Thank you for sharing your review. I am really pleased to hear you received excellent service and found the team friendly, helpful and happy to go the extra mile. It is great to know you would recommend Nissan Ilkeston to others. Thank you again for your feedback.
Warm regards
Danielle
Awful dealership
I went into the Nissan dealership in Ilkeston on Monday with a view to purchasing a new electric Nissan Micra. After standing around waiting for assistance inside the showroom I asked a member of staff for help. She was snippy and miserable and I was told they were very busy and no one could help me (even though there were various salespeople milling around) and I could ring for an appointment. I left. Awful place. I’ll never go there again. Nor will I recommend it. I went straight to Stratstone in Derby and bought a new Mini.
30 March 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Dear Linda,
Thank you for taking the time to share your experience with us.
I’m very sorry to hear that you felt disappointed with your visit, and that the interaction left you with a negative impression. This is certainly not the experience we aim to provide.
Unfortunately, your visit coincided with the final days of March, which is one of our busiest periods. At that time, all of our sales team members were assisting customers who were collecting their new vehicles, which meant availability on the showroom floor was extremely limited.
We did explain that there will be a member of staff available within half an hour and have offered you the option to arrange an appointment for a dedicated member of staff to assist you properly, but we understand you chose not to take this option. While we always try to accommodate walk-in customers, there are occasions where all team members are fully engaged, which is why we recommend booking appointments to ensure you receive the time and attention you deserve.
We’re truly sorry that we missed the opportunity to assist you on this occasion and that you chose to purchase elsewhere. Your feedback has been noted and will be shared with the team to help improve how we manage busy periods and customer interactions.
Kind regards
Nikita Tolmachev
General Sales Manager.
First class service
Great customer service, very welcoming and friendly . Professional , knowledgable and organised.
Mathew hall looked after us throughout our purchase through to collection day, always happy to help with questions or any issues we may have had. He really does go that extra mile to complete customer satisfaction and made us feel valued as a customer.
17 March 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Pamela,
Thank you for your wonderful review. I’m really pleased to hear you received such friendly, professional and well‑organised service throughout your experience. It’s great to know Mathew looked after you from the very start right through to collection day, always being there to answer questions and offer support.
Hearing that he went the extra mile and made you feel genuinely valued means a lot — that’s exactly the level of care we aim to deliver.
Kind regards,
Dean
Purchase of a new Nissan Qashqai…
We recently bought a new Nissan Qashqai from Nissan Vertu at Ilkeston. The service we received was excellent. Matthew was the person who helped us through the buying/part exchange process - he definitely had the patience of a saint dealing with us and particularly my ever changing mind on what I wanted!
All in all we found the attitude and professionalism - along with a few laughs - first rate.
Thank you Nissan 😊
17 March 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Thank you, Lorraine, for taking the time to leave such a lovely 5‑star review.
We’re delighted to hear about your excellent experience at Nissan Vertu Ilkeston. It’s wonderful to know that Matthew supported you so well throughout the buying and part‑exchange process — especially with your ever‑changing ideas! Your comments about his patience, professionalism, and the friendly, light‑hearted atmosphere you shared truly mean a lot.
We’re thrilled that you’re happy with your new Nissan Qashqai, and we really appreciate your kind words about the team’s attitude and service.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
We've just bought our first brand new…
We've just bought our first brand new car (Juke Tekna). Lewis, Matthew & Nik made the whole sales and collection process easy and friendly. They provided all the information needed in a friendly and no pressure manner. Would definitely recommend buying a new car from Vertu Motors
Nissan Ilkeston. We both are really happy with the car itself and glad we made the purchase
10 March 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Chris & Liz,
Thank you both for your fantastic 5‑star review. Congratulations on your first brand new car — the Juke Tekna is a brilliant choice, and we’re delighted to hear how happy you are with it!
It’s wonderful to know that Lewis, Matthew and Nik made the whole experience easy, friendly, and pressure‑free. Providing clear information and a welcoming atmosphere is exactly what we aim for, so your feedback means a great deal to the team at Nissan Ilkeston.
We really appreciate your recommendation and are thrilled that you’re both enjoying your new car.
Kind regards,
Liza
Great service
Great service. Staff always friendly and happy to help with all my questions
2 March 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Good morning Mrs Richards,
Thank you for taking the time to share your feedback. It’s great to hear that you consistently find our team friendly and happy to help with your questions — that’s exactly the experience we aim to deliver.
If there’s ever anything more you need, we’re always here to assist.
Kind regards,
Dean
Great buying experience.
I reserved a car online Sunday morning. Went to the dealer first thing on the Monday. I was greeted by Matthew Hall who guided me through the whole process. Which resulted in me being able to collect my new car the following day on the Tuesday. Again Matthew processed the collection and gave me a detailed run down on the car I had bought. The whole process felt very comfortable and was a very positive buying experience.
10 March 2026
Unprompted review
Reply from Vertu Motors - Nissan Ilkeston
Hi Craig
Thank you for your lovely feedback. We're delighted to hear that reserving your car online and completing the purchase in‑store was such a smooth and positive experience. It’s fantastic to know that Matthew Hall greeted you on arrival, guided you through the entire process, and made everything feel comfortable from start to finish.
We’re also pleased that he handled your collection the following day and provided a clear, detailed handover of your new car. Your comments are truly appreciated.
Kind regards
Dawn
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