From taking over our sales enquiry to the delivery of new vehicle, Luke Shelton at Skoda Derby has been exceptionally helpful. He helped secure an excellent vehicle. Made to our specifications. Motab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were able to look round the showroom without feeling pressured by a salesperson but when we needed help, a salesperson was able to answer our questions with knowledge. Arranging a test drive w... See more
Company replied
Luke was very helpful right from first meeting us , he’s got lots of patience he had to help us with everything! My husband and I are terrible with technology and it’s the first time I’d qualified for... See more
Company replied
Pleasant experience and helpful sales man Luke
Company replied
Company details
About Vertu Motors - Skoda Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
- 0344 659 6679
4.9
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
From taking over our sales enquiry to the delivery of new vehicle, Luke Shelton at Skoda Derby has been exceptionally helpful. He helped secure an excellent vehicle. Made to our specifications. Motability means the driver is disabled with physical or mental health needs. Luke was empathetic, kind, very practical in the help he provided especially as due to unforeseen circumstances all new car deliveries have been delayed. Whenever we made enquiries Luke provided an update. He was always happy to chat with us and answer all our questions. He was happy to ensure a convenient delivery date. Showed us all the new features. Due to being nervous new drivers, Luke also accompanied us for our first drive. Showed us how to use the EV charger. When we got home we had forgotten some features and a panic call to Luke was answered with patient helpful advice. Could not have asked for better service. Very well looked after at Vertu Skoda Derby, highly recommend.
7 July 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Thank you so much for your kind words! We are so happy to hear that Luke was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Luke was so friendly and helpful
Luke was so friendly and helpful, made the whole experience so easy.
Thanks Luke!
6 July 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Hi Susan,
Thank you for your feedback.
It's great to hear that Luke was so friendly and helpful, and that he made the whole experience easy for you.
We hope you enjoy your new car.
Kind regards,
Danielle
Great service . Elroq is brilliant
Great service . Rob was very friendly and sorted everything out including our part exchange. We are delighted with our Elroq ... hope our old Yeti finds a good home 😉
3 July 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Thank you for your lovely review. We're delighted to hear that Rob provided such great service and took care of everything for you, including your part exchange, making the process smooth and hassle-free. It's wonderful to know that you're delighted with your new Elroq. We're sure your old Yeti will make someone else very happy too! 😊
Many thanks,
Chloe
Good customer service at Skoda
Luke was very helpful right from first meeting us , he’s got lots of patience he had to help us with everything! My husband and I are terrible with technology and it’s the first time I’d qualified for a car on the motorbility scheme and he sorted everything which we are very grateful for so a big thank you too Luke he’s a credit to Skoda !
30 June 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good morning Jayne,
Thank you for your wonderful feedback, it’s great to hear Luke was so helpful and patient throughout. We’re especially pleased he was able to support you with your first Motability experience and make everything straightforward and stress-free for you both.
Kind regards,
Dean
Visiting Vertu Skoda, Derby
We were able to look round the showroom without feeling pressured by a salesperson but when we needed help, a salesperson was able to answer our questions with knowledge.
Arranging a test drive was easy and again I felt supported, questions answered etc without feeling pressured.
Buying a car was made to feel easy and I was given information about how long it would take etc.
Collecting the car was made easier as linking the car to my phone app would have been impossible without support.
Although I’ve only driven the car for 40 it seem very easy to drive and has everything and more that I would want.
Would I visit the car showroom again? Yes for services and for new cars in the future (but that will be a long time in the future)
29 June 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Thank you for your detailed feedback. We’re delighted to hear that you enjoyed a relaxed, pressure-free experience throughout, with knowledgeable support when needed.
It’s great to know the process—from browsing and test drive to purchase and collection—was smooth and well explained, and that the team supported you in getting everything set up. We’re especially pleased you’re enjoying your new car.
We look forward to welcoming you back in the future.
Kind regards,
Matthew
I had a 10/10 experience with Skoda…
I had a 10/10 experience with Skoda Derby and would highly recommend them. The dealership itself is very clean, modern, and well-presented, which made the whole visit feel welcoming and professional.
All the staff were friendly and professional throughout. A special mention to Andy, who handled the sale of my new car — he was very knowledgeable and took the time to help me find the right deal without any pressure. Harry took me out for a test drive and was polite, easy to talk to, and made the whole experience very relaxed.
Finally, Mark who finalised everything and handed over the keys. He made sure the car was ready, including fitting new mats, and took the time to walk me through the infotainment system and connect my phone to Apple CarPlay, which was really appreciated.
Overall, a fantastic experience from start to finish — excellent service and a great team.
23 June 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good afternoon,
Thank you for your fantastic feedback, it’s great to hear you had such a positive experience from start to finish. We’re pleased the team were welcoming, professional and supportive throughout, and that everything was handled clearly and without pressure.
Kind regards,
Dean
Really great
10 June 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good morning Edward,
Thank you for your feedback. It’s great to hear you had a really good experience with us at Skoda Derby.
We appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Excellent car dealer
Much better experience at Vertu than other 'big' brands - they were far less pushy (not at all) and much more professional. Ended up buying a new Skoda via them, but spoke to other Vertu teams too who were helpful.
Luke and Charlotte in particular were very helpful.
2 June 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good afternoon,
Thank you for your review. It’s great to hear that you found the experience more professional and pressure‑free, and that the team across different sites were consistently helpful. We’re especially pleased that Luke and Charlotte made such a positive impact and supported you throughout your purchase.
Kind regards,
Dean
Very friendly staff oliver and andy in…
Very friendly staff oliver and andy in particular thank you
29 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good afternoon Peter,
Thank you for your feedback. It’s great to hear you found the team so friendly, and that Oliver and Andy made a positive impression during your visit.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Olly is absolutely brilliant found me…
Olly is absolutely brilliant found me my dream car! was a breeze from the start to collecting yesterday, highly recommended Olly he kept in touch via emails and texts to keep me updated even took into account that I was working nights when contacting me. Thankyou very much Olly and look forward to dealing with you again.
29 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good afternoon,
Thank you for your review. It’s great to hear that Olly found you your dream car and made the whole process so easy from start to finish. Keeping you updated in a way that suited your schedule really shows the level of care we aim to provide.
We’re delighted everything went so smoothly and look forward to welcoming you again in the future.
Kind regards,
Dean
Really pleasant customer service
Really pleasant customer service. I dealt with Mark mainly who I bought my previous car from and I have a lot of trust in him, also Andy the manager went above and beyond to get a deal that was right for me and Charlotte did my handover when I picked up the car, she was very thorough and kind. Overall a positive experience
28 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good afternoon Kaitlin,
Thank you for your review. It’s great to hear that you received such pleasant and supportive customer service throughout. It’s fantastic that Mark continued to earn your trust, and that Andy went above and beyond to find the right deal for you. We’re also pleased Charlotte made the handover clear and comfortable.
We’re delighted you had such a positive experience.
Kind regards,
Dean
Skoda Fabia Design…
recently ordered a Skoda Fabia Design in Derby, had the very lovely Olly who made the whole process smooth and easy, everything was done perfectly and i’m extremely happy with the car! thank you again and 5* for Olly 🫶🏼
19 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Thank you so much for your kind words! We are so happy to hear that Olly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Skoda Vertu, Derby
Chris was our sales rep, great service, great communication, listened to all our queries and answered all our questions, found a fantastic car at a price that was right for us, would highly recommend and will look forward to doing business again in the future. Thx again Steve
16 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Hi Steve,
Thank you so much for your fantastic feedback. We're delighted to hear that Chris provided such great service and communication throughout your experience. It’s wonderful to know he really listened to your queries, answered all your questions, and helped find a fantastic car at the right price for you.
Your recommendation means a great deal to us, and we’re so pleased you’d look forward to doing business with us again in the future.
Thanks again for your kind words.
Kind Regards
Dawn
Charlotte and all the team looked after…
Charlotte and all the team looked after us and the experience was great
16 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Dear Simon,
Thank you very much for taking the time to leave a 5‑star review. We’re delighted to hear that Charlotte and the team at Škoda Derby looked after you so well and that you had such a great experience.
Providing a positive and supportive customer journey is something we’re very proud of, so your kind feedback is truly appreciated and will be shared with Charlotte and the wider team.
Thank you again for choosing Vertu Škoda Derby.
Kind regards,
Liza
Charlotte at Vertu Skoda Derby was…
Charlotte at Vertu Skoda Derby was great . She put us at our ease was really informative and helped us get the car model and package we wanted. Everything was explained clearly and the transaction was stress free. Pick up was smooth with Charlotte going through the basics on the infotainment screen asking us if we had any extra questions. Highly satisfied customer thank you for the excellent service.
15 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good morning Stephen,
Thank you for your review. It’s great to hear that Charlotte made you feel at ease, provided clear and informative guidance, and helped you find the right car and package. We’re pleased the whole process was stress‑free and that the handover was smooth and thorough.
Kind regards,
Dean
Mark guided us through all the new car…
Mark guided us through all the new car admin (and upsells!) in a laid-back and personable way, and nothing was too much trouble.
11 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Thank you for taking the time to share your feedback.
We’re delighted to hear that Mark guided you through the new car process in such a laid-back and personable way, making everything straightforward and stress-free. It’s great to know that nothing was too much trouble and that you felt well supported throughout, even with all the admin involved. Mark will really appreciate your kind comments.
Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
Fantastic experience buying a new car
Great service from our initial visit to the showroom and all the way up the delivery of the new vehicle we purchased.
Charlotte our sales assistance was fantastic, she made the whole process of buying a new car very easy and was extremely helpful with any queries we had.
7 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you received great service from your initial visit to the showroom through to the delivery of your new vehicle. It’s especially pleasing to know that Charlotte provided fantastic support and made the process of buying your new car easy and straightforward. She’ll be delighted to hear your kind words.
Thank you again for choosing us, and we hope you enjoy many miles of happy motoring in your new vehicle.
Kind regards,
Keith
Great service
Great service, Luke was fab, super responsive and really helpful at answering all our questions.
8 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Dear Sam,
Thank you for your feedback. We’re pleased to hear Luke was so helpful and responsive, and that he was able to answer all your questions.
Kind regards,
Danielle
All good!
I found the whole experience straightforward and efficient. Staff were polite, helpful and knowledgeable!
29 April 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Hi Marcus
Thank you for your lovely feedback. We're delighted to hear that you found the whole experience straightforward and efficient. It’s great to know the team were polite, helpful, and knowledgeable throughout — exactly the level of service we aim to provide.
Your comments are truly appreciated.
Kind regards
Dawn
Chris was really helpful and funny
Chris was really helpful and funny, i would 100% come back to see him for my next car. He knows his stuff when it comes to Skoda
6 May 2026
Unprompted review
Reply from Vertu Motors - Skoda Derby
Good afternoon Dave,
Thank you for your feedback. It’s great to hear Chris was so helpful and made the experience enjoyable, as well as clearly knowing his stuff when it comes to Škoda. We’re really pleased he made such a positive impression and that you’d happily come back to see him again in the future.
Kind regards,
Dean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.