Great communication and sales service over phone and in showroom when went to collect my new skoda .delighted with it and all staff friendly and special thanks to Chris slater who sorted everything fo... See more
Company replied
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Great communication and sales service over phone and in showroom when went to collect my new skoda .delighted with it and all staff friendly and special thanks to Chris slater who sorted everything fo... See more
Company replied
I was really pleased with the Knowledge and honesty of the staff, especially Chris and Rehan on the sales team; they made my purchase experience "The Ultimate". I am also super impressed with the hig... See more
Company replied
Was very impressed by your salesperson, Rehan. Nice, genuine guy. Friendly and helpful. Complete antithesis of the stereotype of a pushy car salesman. Would happily come back after the experience of b... See more
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I was made welcome and at ease to overcome my stress. Josh is an excellent dealership. He was kind listened before giving me an answer. He allowed me to make my own decision. I end purchasing Skoda el... See more
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Nuthall Road 20, NG8 5AT, Nottingham, Nottinghamshire, United Kingdom
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Great communication and sales service over phone and in showroom when went to collect my new skoda .delighted with it and all staff friendly and special thanks to Chris slater who sorted everything for me

Reply from Vertu Motors - Skoda Nottingham
Disappointed in aftercare. They were desperate to sell me a car before end of July and so even delivered it to me in Scotland. Driver who dropped it off explained what he could about the car as salesman Adam hadn't even done that (even thou he expected me to sign a document saying he had shown me everything). Am still waiting three weeks later for a small refund that was promised by Chris would be knocked off the price but wasn't actioned. Really disappointed. It's a tiny amount but it's the principle that it was offered so should have been sorted. I have chased once and yet four days later they can't arrange a simple bank transfer. They wouldn't even throw in four car mats that were missing when it was delivered. Have spent 30 years using the same Vauxhall dealership but was advised to give a Skoda a chance. I do like the car but disappointed in this particular dealership and wouldn't recommend.

Reply from Vertu Motors - Skoda Nottingham
When trying to sell you a car (and upsell you finance, service plans, shiny paint coating etc.) they are so helpful and friendly. But after the sale they are impossible to get hold of. The car I bought is faulty and in two months I've had no updates on them getting the part they need. Every time I call it's a pain getting through. Apparently only one specific person can help me. Nobody calls me back. I think they're hoping I'll give up and just accept the fault.

Reply from Vertu Motors - Skoda Nottingham
Would like to thank Adam and Chris for making our experience of exchanging our car for a Skoda Scala a very relaxed and friendly experience.
Highly recommended.
Thank you.

Reply from Vertu Motors - Skoda Nottingham
Service was excellent Josh was great.

Reply from Vertu Motors - Skoda Nottingham
Was very impressed by your salesperson, Rehan. Nice, genuine guy. Friendly and helpful. Complete antithesis of the stereotype of a pushy car salesman. Would happily come back after the experience of buying from him.

Reply from Vertu Motors - Skoda Nottingham
Josh Harris was really helpful and friendly, informed me fully of all the details and helped choose the right car for me.

Reply from Vertu Motors - Skoda Nottingham
Absolutely fantastic staff - really easy to do business with
The do what that say they are going to do and delivered when they said they wood
Fantastic car and fantastic garage
Definitely go there

Reply from Vertu Motors - Skoda Nottingham
I was really pleased with the Knowledge and honesty of the staff, especially Chris and Rehan on the sales team; they made my purchase experience "The Ultimate". I am also super impressed with the high build quality of my Elroq and am looking forward to getting to know it better over the coming years. I trust them implicitly and will be making a trip back in a week or so to learn some advanced features. I was also impressed with the speed of the delivery, keep up the good work at Vertu Nottingham Skoda.
Tony Green

Reply from Vertu Motors - Skoda Nottingham
Warning to potential customers: if you leave your car with this Skoda dealership, ask where it will actually be kept. As a local resident, I've seen what appear to be customers' vehicles left parked on residential streets outside nearby homes instead of being kept at the dealership.
Using local streets as an overflow parking area is inconsiderate to residents and does
not create a good impression. I would expect a dealership to have appropriate arrangements for storing customers' vehicles rather than relying on surrounding residential roads.

Reply from Vertu Motors - Skoda Nottingham
Skoda was very easy to find, although parking can be a be tricky at a busy time. Staff were very helpful and made you welcome. Coffee and tea were offered. The sales men and women knew their cars so were able to offer answers for all our questions. Once we had described what we were looking for they were very quick to find us some vehicles to look at and test drive.
The buying process was straight forward and the collecting appointment made at the time. Lovely new car!

Reply from Vertu Motors - Skoda Nottingham
Great experience. , thanks to Aaron. Everyone else for a quick turn around

Reply from Vertu Motors - Skoda Nottingham
Staff were helpful and informative and customer service was personal and enthusiastic

Reply from Vertu Motors - Skoda Nottingham
They were fantastic from beginning to the end, very friendly and helpful, it was a pleasure to buy the vehicle.
They made it so easy, especially Aaron Murphy he was a joy, so friendly and made you feel so at home.
Overall the experience was a pure delight,

Reply from Vertu Motors - Skoda Nottingham
I enjoyed the experience. Adam Gilchrist was very helpful, friendly and informative.

Reply from Vertu Motors - Skoda Nottingham
Fantastic experince , we get served by Aaron . Aaron was friendly, fast and efficient to help us to choose are new car . Answer all our question ,always there and very profecionall ,
Five stars all the way, to our new car !!

Reply from Vertu Motors - Skoda Nottingham
Excellent service and extremely professional and pleasant sales agent

Reply from Vertu Motors - Skoda Nottingham
Josh was very professional and helpful and answered any questions that we had

Reply from Vertu Motors - Skoda Nottingham
From initial call to picking up the vehicle, it was simple, fast and not the usual back and forth trying to achieve a good price. Josh was friendly and easy to ask questions and got all the admin side sorted seamlessly. All in all, great service and would definitely use this garage again.

Reply from Vertu Motors - Skoda Nottingham
I was made welcome and at ease to overcome my stress. Josh is an excellent dealership. He was kind listened before giving me an answer. He allowed me to make my own decision. I end purchasing Skoda elroq due to Josh entire support. I would recommend Josh to my friends and family should they want to purchase Skoda. The receptionist was always kind and helpful as well.

Reply from Vertu Motors - Skoda Nottingham
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