Vertu Motors - Skoda Nottingham Reviews 

48
TrustScore 4.5 out of 5

4.4

Nuthall Road 20, NG8 5AT Nottingham, Nottinghamshire, GB


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Rated 5 out of 5 stars

Great communication and sales service over phone and in showroom when went to collect my new skoda .delighted with it and all staff friendly and special thanks to Chris slater who sorted everything fo... See more

Company replied

Rated 5 out of 5 stars

I was really pleased with the Knowledge and honesty of the staff, especially Chris and Rehan on the sales team; they made my purchase experience "The Ultimate". I am also super impressed with the hig... See more

Company replied

Rated 5 out of 5 stars

Was very impressed by your salesperson, Rehan. Nice, genuine guy. Friendly and helpful. Complete antithesis of the stereotype of a pushy car salesman. Would happily come back after the experience of b... See more

Company replied

Rated 5 out of 5 stars

I was made welcome and at ease to overcome my stress. Josh is an excellent dealership. He was kind listened before giving me an answer. He allowed me to make my own decision. I end purchasing Skoda el... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Skoda Nottingham

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Nuthall Road 20, NG8 5AT, Nottingham, Nottinghamshire, United Kingdom

  • 0330 108 6559

4.4

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(48)

13,279 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and sales service…

Great communication and sales service over phone and in showroom when went to collect my new skoda .delighted with it and all staff friendly and special thanks to Chris slater who sorted everything for me

17 August 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Good afternoon Carole,

Thank you for your wonderful feedback, it’s great to hear you received such excellent communication and service both over the phone and in the showroom. We’re delighted you’re so pleased with your new Skoda and that the team made the whole experience a positive one. A special thank you for recognising Chris, who we’re pleased was able to get everything sorted for you.

Kind regards,
Dean

Rated 1 out of 5 stars

Disappointed in aftercare service

Disappointed in aftercare. They were desperate to sell me a car before end of July and so even delivered it to me in Scotland. Driver who dropped it off explained what he could about the car as salesman Adam hadn't even done that (even thou he expected me to sign a document saying he had shown me everything). Am still waiting three weeks later for a small refund that was promised by Chris would be knocked off the price but wasn't actioned. Really disappointed. It's a tiny amount but it's the principle that it was offered so should have been sorted. I have chased once and yet four days later they can't arrange a simple bank transfer. They wouldn't even throw in four car mats that were missing when it was delivered. Have spent 30 years using the same Vauxhall dealership but was advised to give a Skoda a chance. I do like the car but disappointed in this particular dealership and wouldn't recommend.

18 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPJ1108 Kind regards, Dawn

Rated 2 out of 5 stars

Faulty car and poor service

When trying to sell you a car (and upsell you finance, service plans, shiny paint coating etc.) they are so helpful and friendly. But after the sale they are impossible to get hold of. The car I bought is faulty and in two months I've had no updates on them getting the part they need. Every time I call it's a pain getting through. Apparently only one specific person can help me. Nobody calls me back. I think they're hoping I'll give up and just accept the fault.

5 August 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP2EK0508 Kind regards, Dean

Rated 5 out of 5 stars

Car exchange

Would like to thank Adam and Chris for making our experience of exchanging our car for a Skoda Scala a very relaxed and friendly experience.
Highly recommended.
Thank you.

27 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Hi Mick,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Adam and Chris made the experience of exchanging your car for a Škoda Scala such a relaxed and friendly one.

We believe purchasing or changing a vehicle should be an enjoyable and stress-free experience, so it’s wonderful to know that Adam and Chris delivered exactly that. Your recommendation means a great deal to us and will be greatly appreciated by the team.

Thank you again for your kind words and for choosing Škoda Nottingham. We hope you enjoy many happy miles in your new Scala.

Kind regards,
Liza.

Rated 5 out of 5 stars

Service was excellent Josh was great.

Service was excellent Josh was great.

22 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Hi Mark,

Thank you for your fantastic 5-star review!

We’re delighted to hear you received excellent service and that Josh made such a positive impression. We’ll be sure to pass on your kind feedback to him.

We really appreciate your support and hope to welcome you back to Vertu Škoda Nottingham again soon.

Kind regards,
Kerry

Rated 5 out of 5 stars

Friendly, genuine salesperson

Was very impressed by your salesperson, Rehan. Nice, genuine guy. Friendly and helpful. Complete antithesis of the stereotype of a pushy car salesman. Would happily come back after the experience of buying from him.

15 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Hi Carolyn,

Thank you for your fantastic 5-star review!

We’re delighted to hear Rehan made such a positive impression. It’s wonderful to know you found him friendly, genuine and helpful, and that his relaxed, no-pressure approach made your car-buying experience so enjoyable.

We’ll be sure to pass on your kind feedback to Rehan. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Vertu Škoda Nottingham in the future.

Kind regards,
Kerry

Rated 5 out of 5 stars

vertu skoda nottingham experience

Josh Harris was really helpful and friendly, informed me fully of all the details and helped choose the right car for me.

20 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for your wonderful review.

We are delighted to hear that Josh was so helpful and friendly and took the time to explain everything clearly. It's great to know he helped you find the right car and made the experience so positive.

Thank you for choosing Vertu Motors, and we hope you enjoy your new car.

Kind regards,
Keith

Rated 5 out of 5 stars

Absolutely fantastic staff

Absolutely fantastic staff - really easy to do business with

The do what that say they are going to do and delivered when they said they wood

Fantastic car and fantastic garage

Definitely go there

17 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for your fantastic feedback. We’re delighted to hear that you found the team so easy to do business with and that everything was delivered exactly as promised.

It’s great to know you’re pleased with both your car and the service you received. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.

Kind regards,
Matthew

Rated 5 out of 5 stars

Good Old Fashion Service

I was really pleased with the Knowledge and honesty of the staff, especially Chris and Rehan on the sales team; they made my purchase experience "The Ultimate". I am also super impressed with the high build quality of my Elroq and am looking forward to getting to know it better over the coming years. I trust them implicitly and will be making a trip back in a week or so to learn some advanced features. I was also impressed with the speed of the delivery, keep up the good work at Vertu Nottingham Skoda.
Tony Green

16 July 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for your wonderful feedback, Tony. We’re delighted to hear that Chris and Rehan provided such knowledgeable and honest support, helping to make your purchase experience so memorable.

It’s fantastic to know that you’re impressed with the build quality of your new Elroq and that the delivery process exceeded your expectations. We’re also pleased to hear that you feel confident returning to learn more about the vehicle’s advanced features.

Your trust and kind words mean a great deal to us, and I’ll be sure to pass on your feedback to Chris, Rehan and the team at Vertu Nottingham Škoda.

Kind regards,
Matthew

Rated 1 out of 5 stars

Ask Where Your Car Will Actually Be Parked

Warning to potential customers: if you leave your car with this Skoda dealership, ask where it will actually be kept. As a local resident, I've seen what appear to be customers' vehicles left parked on residential streets outside nearby homes instead of being kept at the dealership.
Using local streets as an overflow parking area is inconsiderate to residents and does
not create a good impression. I would expect a dealership to have appropriate arrangements for storing customers' vehicles rather than relying on surrounding residential roads.

30 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref VM1AC0707 Kind regards, Matthew.

Rated 5 out of 5 stars

Skoda Nottingham

Skoda was very easy to find, although parking can be a be tricky at a busy time. Staff were very helpful and made you welcome. Coffee and tea were offered. The sales men and women knew their cars so were able to offer answers for all our questions. Once we had described what we were looking for they were very quick to find us some vehicles to look at and test drive.
The buying process was straight forward and the collecting appointment made at the time. Lovely new car!

26 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for your wonderful feedback. We’re delighted to hear that you received such a warm welcome from the team and that they were able to answer all your questions and help you find the right vehicle to test drive.

It’s great to know that the buying process was straightforward and that you’re pleased with your new car. We hope you enjoy every mile in it.

Kind regards,
Matthew

Rated 5 out of 5 stars

New vehicle

Great experience. , thanks to Aaron. Everyone else for a quick turn around

30 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for your great feedback. We’re delighted to hear that Aaron and the team provided such a quick turnaround and made your experience a positive one.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Rated 4 out of 5 stars

Excellent and informative staff

Staff were helpful and informative and customer service was personal and enthusiastic

18 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Good afternoon Roger,

Thank you for your kind feedback, it’s great to hear the team were helpful, informative and provided such a personal and enthusiastic service.

Kind regards,
Dean

Rated 5 out of 5 stars

They were fantastic from beginning to…

They were fantastic from beginning to the end, very friendly and helpful, it was a pleasure to buy the vehicle.
They made it so easy, especially Aaron Murphy he was a joy, so friendly and made you feel so at home.
Overall the experience was a pure delight,

19 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you so much for your kind words! We are so happy to hear that Aaron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

I enjoyed the experience

I enjoyed the experience. Adam Gilchrist was very helpful, friendly and informative.

5 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Hi Colin,

Thank you for your fantastic 5-star review!

We’re delighted to hear you enjoyed your experience and that Adam was so helpful, friendly and informative throughout.
We hope to welcome you back to Vertu Škoda Nottingham again soon.

Kind regards,
Kerry

Rated 5 out of 5 stars

New car

Fantastic experince , we get served by Aaron . Aaron was friendly, fast and efficient to help us to choose are new car . Answer all our question ,always there and very profecionall ,
Five stars all the way, to our new car !!

13 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you so much for your fantastic feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that Aaron provided such friendly, fast, and efficient service while helping you choose your new car. It’s great to know he was able to answer all your questions and support you throughout in such a professional manner.
I’ll be sure to pass along your kind comments to Aaron — he’ll be thrilled to receive them!
Congratulations on your new car, and thank you again for the five-star review. We hope you enjoy every mile.
Kind regards,
Keith

Rated 5 out of 5 stars

Excellent service and extremely…

Excellent service and extremely professional and pleasant sales agent

5 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for your feedback. We’re delighted to hear that you received excellent service from a very professional and pleasant sales colleague. Your kind comments are very much appreciated.

Kind regards,
Matthew

Rated 5 out of 5 stars

Josh was very professional and helpful…

Josh was very professional and helpful and answered any questions that we had

5 June 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Thank you for sharing your feedback. It’s great to hear that Josh provided such professional and helpful support, and that he was able to answer all of your questions with confidence. We’re really pleased the experience felt so positive.

Many thanks,
Chloe

Rated 5 out of 5 stars

Seamless

From initial call to picking up the vehicle, it was simple, fast and not the usual back and forth trying to achieve a good price. Josh was friendly and easy to ask questions and got all the admin side sorted seamlessly. All in all, great service and would definitely use this garage again.

30 May 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Good afternoon Ellen,

Thank you for your great feedback. It’s fantastic to hear everything felt simple and efficient from start to finish, without the usual back and forth. It sounds like Josh made the whole process easy, keeping things smooth and handling everything seamlessly.

We really appreciate your recommendation and hope to see you again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

I was made welcome and at ease to…

I was made welcome and at ease to overcome my stress. Josh is an excellent dealership. He was kind listened before giving me an answer. He allowed me to make my own decision. I end purchasing Skoda elroq due to Josh entire support. I would recommend Josh to my friends and family should they want to purchase Skoda. The receptionist was always kind and helpful as well.

29 May 2026
Unprompted review
Vertu Motors  - Skoda Nottingham logo

Reply from Vertu Motors - Skoda Nottingham

Good afternoon,

Thank you for your review. It’s great to hear that you were made to feel welcome and at ease, and that Josh took the time to listen and support you without any pressure. Helping you feel confident in your decision is so important, and it’s lovely to know his approach made such a difference. We’re also pleased the wider team were kind and helpful throughout.

We really appreciate your recommendation.

Kind regards,
Dean

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