Had the best experience here yesterday. Reserved a car and Liam took me for a test drive. The vehicle wasn’t quite right for me, but the thing that impressed me most was the lack of ‘pushiness’ and th... See more
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See what reviewers are saying
Staff were knowledgeable, honest and most importantly never pushy with sales. I genuinely felt a valued customer from start to finish and listened to by Lewis (Sales Advisor) of my requirements an... See more
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It's unacceptable that no one is able to answer a phone at a small-ish local garage and the phone - even using a local number - is directed to a national call centre or wherever. Loughborough Toy... See more
Company replied
We visited Loughborough Toyota on 14th August 2026 to look at the Toyota Yaris's. We were greeted by Dan and then Liam came to assist us . Under the circumstances why were looking to down size from a... See more
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Company details
About Vertu Motors - Toyota Loughborough
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Belton Road, LE11 1ND, Loughborough, Leicestershire, United Kingdom
- 0330 012 2350
4.9
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Friendly and knowledgeable sales person.
Friendly and knowledgeable sales person.
Took his time to fully explain everything.
25 October 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
The Staff were amazing
The Staff were amazing , they made everything from viewing the car to test driving the car and working out a deal for myself as been great . They’ve explained everything I needed to know and answered all questions I’ve had so far . lol .
25 October 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning, Alan. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Good service
Good service,
All explained though the process of the cars buying.
Customer friendly and helpful
There to go over things if you need to confirm anything at a later date
Aftercare
22 October 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great customer service
Ben looked after us from start to finish of buying our car
29 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning Adele. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Amazing service from start to finish
Amazing service from start to finish. Very helpful and knowledgeable staff.
Well done Vertu Toyota
29 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Joel Bembridge was very helpful and his…
Joel Bembridge was very helpful and his problem solving approach was much appreciated.
26 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good afternoon Tim. Thank you so much for your kind words! We are so happy to hear that Joel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Good service and good sales team very…
Good service and good sales team very professional
27 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great Experience
A very welcoming show room and all the staff were helpful and friendly.
27 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Fantastic Experience start to finish
Fantastic Experience start to finish. Professional, knowledgeable and reassuring throughout. Thank you
27 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Service
Great service. Answered all my questions and I asked a lot!
25 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Vertu Loughborough get it right…
Vertu Loughborough get all the basics right. Knowledgable people, Excellent deals and superb service. I'm already a fan of Toyota but Vertu are the best I've dealt with
20 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
A smooth putchase
i was kept informed throughout and allowed to test drive twice in demonstrator cars before collecting the new car. All the paperwork was efficiently handled and basic information surrounding driving the car provided upon which I can build as I fully familiarise with the car's systems.
20 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Very professional
We received a very friendly and professional service from initial contact right up until the car was ready for collection. Highly recommend.
19 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning Jodie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
New car handover
The handover of our new car went very smoothly and didn't take very long
13 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Letting the car choose us.
When we started at looking at a new car we decided to set defined requirements (we referred to the process as "letting the car choose us"). Comfort, ease of entry, exit and boot size. We also set a budget. The first viewings we made were aimed at judging these basic factors. We didn't want a sales pitch, just access to the vehicles. Vertu seemed to understand this and left us to it. We were asked a couple of times if we needed help but when we said 'no' the sales people backed off. Eventually we decided to go with Vertu Loughborough and found them to be good listeners and communicative. There was no hard sell and we got exactly what we wanted. A genuinely pleasant experience.
9 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Hi Allan. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Excellent service
Very helpful staff, lovely showroom and treated very courteously
5 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Talking to tech
Time, patience & understanding.
Three key ingredients to today’s fast moving tech!
A unique balance/skill required by understanding staff to promote their targets in an extremely fast moving technology driven market!
Staff able to achieve results for all customers including the non techies. An important factor in future business development (not really staff’s area to develop tech knowledge & can impact on both their time & targets)
4 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Excellent service from start to finish
Excellent service from start to finish, knowledgeable and polite advisors
28 August 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Purchase of forth new Rav 4
Ben was so knowledgeable and helpful, clearly explaining how everything worked the fact that this is the forth new Rav 4 I have purchased from Toyota Loughborough in the last seven years speaks for itself
Thank you
1 September 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
TKS to Ben Clay
TKS to Ben Clay, and Chris in sales. We have bought our 4th car through Vertu and found them the best car dealership. We have bought in Grantham, Darlington, Mansfield, and Derby. All personnel in sales have been very professional. Outstanding 5 stars for Ben in Loughborough, no pressure, handled al questions, took his time to explain car details in full, assistance in change over from trade in wen t so smooth. Chris sales manager took time to discuss pros and cons of the various models we were looking at. Just a big thanks from my wife and I for the time given to us over the time to make our decision.
30 July 2025
Unprompted review
Reply from Vertu Motors - Toyota Loughborough
Hi Trevor, Thank you so much for your kind words! We are so happy to hear that Ben and Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
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