The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more
Company replied
Penistone Road 260, Wickersley, S6 2FQ Sheffield, South Yorkshire, GB
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The sales team esp James was so helpful when I went into store The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's... See more
Company replied
James was excellent. We now have a lovely car and are confident that VERTU Toyota Sheffield will be just as helpful for our future motoring needs.
Company replied
An exceptional experience from start to finish! As someone living in Barnsley, finding the right dealership was important, and the team made the trip completely worth it. A huge thank you to Hamza at... See more
Company replied
From the moment I walked into the showroom I had a wonderful experience. Turns out the salesman I dealt with was new so I expected his knowledge to be limited but no! He was able to answer all of my q... See more
Company replied
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Penistone Road 260, Wickersley, S6 2FQ, Sheffield, South Yorkshire, United Kingdom
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James was excellent. We now have a lovely car and are confident that VERTU Toyota Sheffield will be just as helpful for our future motoring needs.

Reply from Vertu Motors - Toyota Sheffield
Fantastic team of staff , so helpful and accommodating , picked a car and everything went through within a week

Reply from Vertu Motors - Toyota Sheffield
I had been looking for a suitable car for a few weeks, and had narrowed the search down to a possible 4 or 5 cars all unseen.
I had previously seen one at virtue Chesterfield but not the “right” one.
After a long day of travelling and looking at all the cars on my short list we ended up at Virtue Toyota in Sheffield.
There was a good selection of quality used Toyota Yaris and one particular car stood out to us.
There was an event day and the place was quite busy, even though it was late in the afternoon.
We were approached by Richard the salesman who was happy to help us immediately. The car was as opened and we were left to look at our own speed.
After an inspection and confirming the dynamic price we took a test drive. A good route is used. Including hills which is important in Sheffield.
My wife had never driven an automatic car and Richard was very patient and accommodating. No rush.
I then drove it and a purchase was agreed.Deal done.
As it was late in the day it went past closing time but again not a problem at all.
We waited for a call to update us as there was a minor cosmetic job to do which was done without issue and to a high standard.
All aspects of the purchase were explained with options being offered but no hard sell which I despise.
A number of options were offered for collection and I selected Saturday morning as it was the most convenient.
The car was ready and waiting.
We were greeted by the showroom host, a lovely lady whose name I forget sorry, a big smile, an offer of coffee and a friendly chat while the hand over was prepared.
I negotiated a service plan too thanks to “Steve “ I think. I’m bad with names to maintain the Toyota warranty.
A special mention to the cleaner who was cleaning the place too, she was so lovely and polite to my mum who had given me a lift to get the car.
The place is immaculate!
All round it was a very positive experience, no pressure, no rush and all round genuinely nice service.
If you’re in the market for a new car and Toyota is what you’re after then go here.
I also have to mention two other Virtu dealerships who were also very good but just didn’t have the car for us. Those are Virtu VW in Mansfield and Virtu Toyota in Chesterfield.
Like I said, good service, no pressure, fair price, great staff. Thumbs up. 👍

Reply from Vertu Motors - Toyota Sheffield
The sales team esp James was so helpful when I went into store
The reception lady is absolutely amazing she makes sure everyone staff and customers are always well hydrated and meets everyone's needs very polite
James is a really nice man he never pressured me into anything he explained things very clearly to me
Made sure I was ok in every way he could during my journey with buying my new car
James really is a credit to Toyota i can't tell ypu how good he is he's brilliant
All the staff which I spoke to over my time at Toyota were really friendly and helpful
Glad I popped in the store when I did I'm really happy with my outcome

Reply from Vertu Motors - Toyota Sheffield
From the moment I walked into the showroom I had a wonderful experience. Turns out the salesman I dealt with was new so I expected his knowledge to be limited but no! He was able to answer all of my questions, knew the vehicles very very well. Hamza was very friendly so I knew from the outset if I was going to buy a Toyota it was from Hamza! I bought a car and Hamza gave impeccable service!

Reply from Vertu Motors - Toyota Sheffield
From the sales guys and people on reception I was most impressed at there friendliness and professionalism of Vertu Motors Toyota Sheffield.
Was a pleaseue to work with Emmanual, Eithan and Theresa all a credit to Toyota Sheffield.
I would not hesitate to recommend Toyota Sheffield if you are thinking of purchasing a new or used car.

Reply from Vertu Motors - Toyota Sheffield

Reply from Vertu Motors - Toyota Sheffield
Great service and well looked after by Jordan. Bonus full tank of petrol on collection was a nice surprise.

Reply from Vertu Motors - Toyota Sheffield
An exceptional experience from start to finish! As someone living in Barnsley, finding the right dealership was important, and the team made the trip completely worth it. A huge thank you to Hamza at Vertu Sheffield, who helped me with everything and made the whole process smooth and stress-free. Also, a special thanks to Frank for sorting out all the paperwork quickly and efficiently. Great customer service, very professional team. Highly recommend Vertu Sheffield

Reply from Vertu Motors - Toyota Sheffield
My experience with buying a car from Vertu, Sheffield was brilliant
I walked in late Saturday around 5pm and found a car i liked and by Monday tea time I was driving it away
I had a lovely and very helpful salesman called Ethan guide me all the way through the process
The car i have just bought is the second one I have bought from them
I would definitely recommend buying a car from Vertu
Thank you Ethan

Reply from Vertu Motors - Toyota Sheffield
I’ve just bought my Toyota used car from Vertu Toyota Sheffield yesterday . From a lovely young salesman called Owen . This young man was so helpful nothing was too much trouble . The quality of there used vehicles is outstanding we’ve been looking for a car with are design like ares for months . Thank you so much would definitely recommend.

Reply from Vertu Motors - Toyota Sheffield
The staff who dealt with me are very good.

Reply from Vertu Motors - Toyota Sheffield
I had been looking for a new/used car and had been to a few places and had good and bad experiences of tge customer service. We went to Vertu and were treated extremely well as soon as we walked in by the lovely Theresa who welcomed us and did all she could to make us comfortable. Introduced to Richard, who was a gentleman, no pressure , just good advice and knowledgeable. We test drove few cars and it was a pleasant experience, decided on a car and the whole process was made easier by the staff at Vertu who were a pleasure to deal with. I would have no problem with recommending Vertu Sheffield to anyone looking to buy a new/used car. An extremely pleasant experience and feel really happy with my purchase and how we were treated through the whole car buying experience- thank you to you all .

Reply from Vertu Motors - Toyota Sheffield
It was super helpful all the way from the start to end James our sales person was extremely accommodating and willing to hear us out during the entire process ensuring we got exactly what we wanted. Top notch service and absolutely lovely staff

Reply from Vertu Motors - Toyota Sheffield
Just got our new Toyota Urban Cruiser from Vertu Sheffield. Great Management Team, it’s obvious they really care about their customers as the service was top notch. Special thanks to Jordan who went the extra mile to deliver. Brilliant 🤩 … oh and great coffee.
Many thanks to ALL the team. Much appreciated … Gill & Craig

Reply from Vertu Motors - Toyota Sheffield
I would like to thank Hamza Shah.. He is professional at his job and explained every features among all different models.
Thank you

Reply from Vertu Motors - Toyota Sheffield
Excellent service very happy with the car and everything else. This was my first time buying from a main dealer and I was very pleasantly surprised by how easy everything was.

Reply from Vertu Motors - Toyota Sheffield
I had an excellent customer service experience with Hamza. He was incredibly friendly and knowledgeable. He allowed the whole experience to be as stress free and enjoyable as possible. He gave me the space to think about the purchase and didn’t pressure the sale at all. Thank you so much Hamza. I’m looking forward to collecting my new car soon.

Reply from Vertu Motors - Toyota Sheffield
I had an excellent experience at Vertu Hillsborough Sheffield. From the very beginning, James was fantastic. He was friendly, professional, knowledgeable and genuinely cared about making sure i found the right car. Nothing was too much trouble, and he kept me informed throughout the whole process. There was absolutely no pressure, just honest advice and exceptional customer service. I would also like to thank Ryan, the Sales Manager, who was equally welcoming and supportive. Together, James and Ryan made the whole experience smooth, stress -free and enjoyable.

Reply from Vertu Motors - Toyota Sheffield
All the sales staff tried their best. Totally happy with Ross, James and Ryan

Reply from Vertu Motors - Toyota Sheffield
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