Vertu Motors - Toyota Worksop Reviews 

55
TrustScore 4.5 out of 5

4.7

Lawrence House, Retford Road, S80 2QD Worksop, Nottinghamshire, GB


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Rated 5 out of 5 stars

I have had two cars from this dealer (burrows) first car and Vertu for my second car. And I found that all the staff were very friendly and welcoming, whether it be maintenance ,parts, or sales.I must... See more

Company replied

Rated 5 out of 5 stars

Always a bit nervy buying a new car, especially when it isn't actually new. Not this time, though! The team were very helpful, considerate and attentive throughout the whole process – exactly what you... See more

Company replied

Rated 3 out of 5 stars

Well I would have enjoyed my purchase of a Corolla estate fl75phy a lot more had I not Had to take it back to have the rear neerside door realigned because it did not shut properly travelling a to... See more

Company replied

Rated 5 out of 5 stars

Great dealership to deal with both sales and service are fantastic. They are honest and loyal to customers with no hard sell. Evelina stood in for Dan who was sick and she did a great handover and her... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Toyota Worksop

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Lawrence House, Retford Road, S80 2QD, Worksop, Nottinghamshire, United Kingdom

  • 0330 012 2317

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

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1-star

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Replied to 96% of negative reviews

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4.7

All reviews

(55)

11,633 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a bit nervy buying a new car

Always a bit nervy buying a new car, especially when it isn't actually new. Not this time, though! The team were very helpful, considerate and attentive throughout the whole process – exactly what you need. My wife and I had a thoroughly positive experience from start to finish and will definitely be recommending Vertu to our family and friends.

30 June 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for your wonderful feedback. We’re delighted to hear that you and your wife had such a positive experience from start to finish. We understand that buying a car can sometimes feel daunting, so it’s great to know that the team’s helpful, attentive and considerate approach helped put you at ease throughout the process.

We truly appreciate your recommendation and look forward to welcoming you, your family and friends in the future.

Kind regards,
Matthew

Rated 5 out of 5 stars

I have had two cars from this dealer…

I have had two cars from this dealer (burrows) first car and Vertu for my second car. And I found that all the staff were very friendly and welcoming, whether it be maintenance ,parts, or sales.I must mention Adrian the sales consultant for his help and information .

30 June 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good afternoon John,

Thank you for your lovely feedback and for your continued loyalty. It’s great to hear you’ve consistently found the team friendly and welcoming across all departments. We’re especially pleased Adrian provided such helpful information and support throughout your latest purchase.

Kind regards,
Dean

Rated 5 out of 5 stars

Great place to buy a car

Fantastic support and help by Adrian, very helpful and kept me updated throughout the process. Still has a family feel to the business, everyone is lovely and helpful

30 June 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for your fantastic feedback. We’re delighted to hear that Adrian provided such helpful support throughout, keeping you well updated at every stage.
It’s also great to know you value the friendly, family feel of the business and the helpful nature of the whole team.
Kind regards,
Matthew

Rated 3 out of 5 stars

Well I would have enjoyed my purchase…

Well I would have enjoyed my purchase of a Corolla estate fl75phy a lot more had I not
Had to take it back to have the rear neerside door realigned because it did not shut properly travelling a total of 112.8 miles
To Worksop from Mansfield three times
I would have thought this problem should have been rectified before selling me the vehicle

27 June 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Selina

Rated 5 out of 5 stars

Great service from start to finish when…

Great service from start to finish when a car for my son and will definitely use you again for my next car

12 June 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good afternoon David,

Thank you for your great feedback, it’s fantastic to hear everything went smoothly and that you had such a positive experience finding a car for your son. We look forward to seeing you again.

Kind regards,
Dean

Rated 5 out of 5 stars

Fantastic Dealership for buying and after sales service.

Great dealership to deal with both sales and service are fantastic. They are honest and loyal to customers with no hard sell. Evelina stood in for Dan who was sick and she did a great handover and her professionalism and manner couldn't be improved. Her knowledge of Toyota insurance and the handover process was exemplary. Car was valetted and dash cam from px car transferred to new vehicle. Minor dents repaired where possible.

6 June 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Andrew,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience with both the sales and service teams at Vertu Toyota Worksop.
It’s wonderful to know that you value the honest, no‑pressure approach — that’s exactly what we aim to provide for all our customers. We’re especially pleased to hear that Evelina delivered such a professional and seamless handover while covering for Dan. Her knowledge and attention to detail clearly made a great impression, and we’ll be sure to share your kind words with her.
We’re also glad to hear that everything from the vehicle preparation to transferring your dash cam and addressing minor repairs was handled to such a high standard.
Your feedback means a great deal to the whole team, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.

Rated 5 out of 5 stars

Nervous Purchaser

As a new widow I was apprehensive about buying my first car alone. I was reassured by Mr Leonardo Filippo that he would do his very best for me and he delivered. I changed my mind on the car I wanted and nothing was too much trouble for him. He changed the car and I felt that he was genuine and not just trying to make money from me. From start to finish all the staff here were kind, knowledgeable, patient and helpful. In Particular I would recommend Mr Filippo and Adrian Hewitt who showed me how to work all the gadgets and gizmos. The car runs beautifully and I feel happy I can go back with any questions and be treated well.

18 May 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for taking the time to share such a heartfelt review.
We truly appreciate you placing your trust in us, especially during what must have been a difficult time. It’s wonderful to hear that Leonardo provided reassurance and support throughout the process, ensuring you felt comfortable and confident every step of the way. His genuine approach and willingness to go the extra mile clearly made a real difference, and your kind words will mean a great deal to him.
We’re also pleased to hear that Adrian was able to help you get to grips with all the features of your new car, and that the wider team made you feel welcome, supported, and well looked after throughout.
It’s especially important to us that you feel you can return at any time with questions and be treated with the same care and respect — this is exactly the experience we strive to provide.
We wish you many happy miles ahead and truly appreciate your recommendation.
Kind regards,
Keith

Rated 5 out of 5 stars

The service from the team is second to…

The service from the team is second to none. The hostess is so friendly and welcoming. Ben our salesperson is so knowledgeable friendly and helpful. I usually dread going into car showrooms but not this one. A great experience with great customer service.

16 May 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Aaron
Thank you for your fantastic feedback. We're absolutely delighted to hear that you found the service second to none. It’s wonderful to know the hostess made you feel so welcome from the outset, and that Ben provided such knowledgeable, friendly, and helpful support throughout your experience.
We especially appreciate your comment about usually dreading car showrooms — it’s great to hear we’ve been able to change that and provide such a positive and comfortable experience.
Your kind words mean a great deal to the whole team.
Kind regards
Dawn

Rated 5 out of 5 stars

I had a fantastic experience with Vertu…

I had a fantastic experience with Vertu Motors in Worksop, thanks to three outstanding sales advisors — Evelina, Adrian, and Leonardo. From start to finish, they were professional, knowledgeable, and genuinely focused on helping me find the right car rather than just making a sale.

Evelina was incredibly welcoming and attentive, making the whole process feel smooth and stress-free. Adrian stood out for his product knowledge and patience, answering every question clearly and honestly. Leonardo brought great energy and professionalism, ensuring everything was handled efficiently and keeping me updated throughout.

Together, they made the experience feel personal, transparent, and enjoyable. Their customer service was exceptional, and it is easy to see why they are among the best sellers at Vertu Motors. I would highly recommend asking for Evelina, Adrian, or Leonardo if you are looking for a reliable and professional car-buying experience.

5 May 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for taking the time to share your fantastic experience at Vertu Motors Worksop. We’re delighted to hear that Evelina, Adrian, and Leonardo provided such professional, knowledgeable, and customer‑focused support throughout your car‑buying journey. It’s great to know they made the process feel personal, transparent, and enjoyable, with clear communication and a genuine focus on finding the right car for you. Your kind recommendation will be proudly shared with the team, and we truly appreciate your feedback.

Kind regards,
Matthew

Rated 5 out of 5 stars

Dan was really pleasant

Dan was really pleasant and easy to talk to. We went in to enquire about the Yaris Cross and C-HR, and he had great knowledge of both cars. He took the time to answer all of our questions clearly and helped us feel confident in our decision.

We ended up buying the C-HR, and Dan also gave us a great deal on it. This is the second time we’ve bought a car from him, and once again the whole process was straightforward and stress-free. We couldn’t have done it without Dan’s help.

9 May 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Keith,

Thank you for your fantastic review. We’re delighted to hear that Dan provided such a pleasant and knowledgeable service, helping you feel confident in your decision while taking the time to answer all of your questions.

It’s great to know he was able to support you again with your second purchase and make the whole process straightforward and stress free, as well as securing you a great deal on your new C-HR.

We really appreciate your continued trust and your kind feedback.

Thank you, Danielle

Rated 5 out of 5 stars

Yet another 5 star recommendation for…

Yet another 5 star recommendation for Toyota Vertu at Worksop. Abbie initially sold me my new Toyota Aygo X, but sadly she wasn't around when I picked it up. I must say the service is second to none. Totally professional in every way. Dan did my handover and he is super nice!! This is my 5th Aygo from Toyota and I wouldn't go anywhere else.

30 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Laura
Thank you so much for your continued support and for another fantastic 5‑star recommendation — it truly means a lot to us. We're delighted to hear that your experience at Toyota Vertu Worksop remains second to none.
It’s great to know that Abbie looked after you so well with your new Toyota Aygo X, and we’re pleased that Dan ensured you received a smooth and enjoyable handover in her absence. We’ll be sure to share your kind words with them both — they’ll be thrilled to hear your feedback.
Being your 5th Aygo and knowing you wouldn’t go anywhere else is the biggest compliment we could receive. Thank you again for your loyalty and trust in the team.
Enjoy your new car!
Kind regards
Dawn

Rated 5 out of 5 stars

Nice welcome Vertu Worksop

Nice welcome Vertu Worksop, new car in the showroom all ready. Good communications everything sorted.

24 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Mr Drinkall,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you received a nice welcome at Vertu Toyota Worksop and that your new car was ready and waiting for you in the showroom.
It’s great to know that communication was clear and that everything was sorted smoothly for you — exactly the experience we aim to provide.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Rated 5 out of 5 stars

Classy Dealership

From start to finish the customer service was excellent. Ben at Vertu in Worksop was delightful to deal with - if ever the right person was in the right job, it’s him. All the staff at the dealership could not have been more attentive, very conscious that we had been there for some time sorting out the paperwork and ensuring we were topped up with drinks and keeping us informed of the process. On top of this, they put up with our not too friendly Dachshund!! As far as the car goes, again Ben spent time going through the various features and controls and at no time did we ever feel pressured to make and there was absolutely no sales patter - and very happy with our purchase. A shout out also goes to the Sales Manager, Leo who looked after us at the end - and as we were just about to pay for some Toyota “merch” to go with our new car, he stepped in and arranged for it to be given to us without charge - pure class from a first rate dealership!!

30 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Anthony
Thank you so much for taking the time to share such a wonderful and detailed review. We're absolutely delighted to hear that your experience at Vertu Worksop was excellent from start to finish.
It’s fantastic to know that Ben looked after you so well — your comments about him being “the right person in the right job” will mean a great deal to him. We’re really pleased that he made the whole process relaxed, pressure‑free, and took the time to ensure you were fully comfortable with all the features of your new car.
We’re also delighted to hear that the wider team were so attentive while you were with us, keeping you refreshed, informed, and even welcoming your Dachshund — they clearly made a great impression! A special thank you as well for mentioning Leo; it’s wonderful to hear how his thoughtful gesture at the end helped make your experience even more memorable.
We’re thrilled to know you’re very happy with your purchase, and your kind words truly reflect the level of care and service the team strives to provide.
Thank you again for choosing Vertu Worksop.
Kind regards
Dawn

Rated 5 out of 5 stars

Dan was incredibly professional whilst…

Dan was incredibly professional whilst also being friendly and helpful. No pressure was put on me to purchase a car or any of the additional options.

I was kept up to date regarding my order following the purchase. All questions I had prior to delivery were responded to quickly.

The customer service at Worksop has been really good and I feel comfortable that if I have any questions that I am able to call for assistance.

29 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Lisa
Thank you for your lovely feedback. We're delighted to hear that Dan provided such a professional, friendly, and helpful experience, and that you felt no pressure at any stage — whether purchasing the car or considering additional options. It’s great to know you were kept fully up to date after placing your order and that all your questions before delivery were answered quickly.
We're also really pleased to hear that the customer service at Worksop has been so reassuring and that you feel comfortable knowing support is always just a call away if you need it. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

It was great experience getting our…

It was great experience getting our Toyota Yaris cross from Vertu Motors. Adrian was really helpful at workshop branch. I will highly recommend them.

25 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Good morning

Thank you for your kind review. I’m really pleased to hear you had a great experience with your Toyota Yaris Cross and that Adrian was so helpful throughout at the Worksop branch. It’s lovely to know you’d be happy to recommend the team, and I hope you’re enjoying your new car.

Kind regards,
Dean

Rated 5 out of 5 stars

My C-HR

My C-HR was prepared perfectly. The seller, Dan, was a great guy, and handled everything to the highest standard. I highly recommend VERTU Toyota Worksop.

22 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Dear Dariusz,
Thank you for taking the time to share your feedback. We’re delighted to hear that your C‑HR was prepared perfectly and that you were so pleased with the service you received.
Your kind comments about Dan are very much appreciated. It’s great to know that he handled everything to such a high standard and made the experience a positive one. Your recommendation of Vertu Toyota Worksop means a great deal to us and will be shared with Dan and the team.
Thank you again for choosing Vertu Toyota Worksop, and we hope you enjoy many happy miles in your C‑HR.
Kind regards,
Liza

Rated 5 out of 5 stars

Adrian helped us from start to finish

Adrian helped us from start to finish. He was able to answer our questions, and made sure everything was running smoothly.

11 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi there,
Thank you for the great review. It’s lovely to hear Adrian supported you so well from start to finish.
Being able to answer all your questions and making sure everything ran smoothly throughout the process is exactly the experience we want every customer to have, and he’ll be really pleased with your feedback.
Kind regards,
Kerry

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

7 April 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Tracey,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you received excellent customer service at Vertu Toyota Worksop.
Your feedback is greatly appreciated and means a lot to the team.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Rated 5 out of 5 stars

Toyota are the most trustworthy…

Toyota are the most trustworthy manufacturer.
Ben the salesman was totally professional throughout making it a really pleasant experience.

7 March 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Hi Alastair,
Thank you for your excellent 5-star review. We're delighted to hear that you had such a pleasant experience at Toyota Worksop. It's great to know that you found Toyota to be a trustworthy manufacturer and that Ben provided professional service throughout your visit.
We really appreciate you taking the time to share your feedback and are pleased that Ben made such a positive impression.
Kind regards,
Liza

Rated 5 out of 5 stars

Adrian Hewitt - first class service. Thank you and the team.

We had to travel over 2 hours to pick the car up. From start (over the phone) to finish Adrian made the process and transactions so easy, that when we arrived other than dotting the I’s and crossing the t’s, everything was sorted, so stress free, professional, yet extremely friendly and such a pleasure to be taken care of without a second thought… definitely worth the journey. We’ve had the car nearly a week and we love it. Thank you so much Adrian and the amazing team.

3 March 2026
Unprompted review
Vertu Motors  - Toyota Worksop logo

Reply from Vertu Motors - Toyota Worksop

Thank you for your wonderful feedback. We’re delighted to hear that Adrian made the whole process so smooth and stress‑free, especially after such a long journey. It’s great to know everything was ready for your arrival and that you’re already enjoying your new car. We really appreciate your kind words about Adrian and the team.
Kind regards, Keith

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