I had a great experience purchasing a used car through Sammy. He looked after my friend and me from start to finish, making the whole process easy and stress-free. He was friendly, honest, and took th... See more
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Nick’s customer service is impeccable!! He was kind, welcoming and reassured me that my car would be looked after carefully and efficiently. He is a treasure to your company!
Company replied
Sonia in sales assisted me on collecting my new car, Brilliant motability adviser, friendly, helpful, understanding and made sure that collecting my new car went smoothly. Also Clapton in the servic... See more
Company replied
So pleased to be back with Vauxhall Chingford. Andy in motability is always great, always very helpful and welcoming. Staff at Vauxhall Chingford are all lovely. Looking forward to collecting my ne... See more
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Company details
About Vertu Motors - Vauxhall Chingford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Shadbolt Avenue 3, E4 8PZ, Chingford, Essex, United Kingdom
- 0344 659 6687
4.4
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nick was great
Very quick, efficient service, friendly and polite thank you Nick for your time
30 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
I had a great experience purchasing a…
I had a great experience purchasing a used car through Sammy. He looked after my friend and me from start to finish, making the whole process easy and stress-free. He was friendly, honest, and took the time to answer all our questions without any pressure. The car was exactly as described, and we were really happy with the service we received. I would definitely recommend him to anyone looking for a reliable used car and excellent customer service. Thanks again for making it such a positive experience!
27 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for such a fantastic review. It’s wonderful to hear that Sammy made the whole process easy and stress‑free for both you and your friend. His friendly, honest approach and willingness to answer every question really do make a difference, and he’ll be delighted to know you felt so well looked after. We’re also pleased the car was exactly as described and that the experience left such a positive impression.
Many thanks,
Chloe
Great service from Nick
Great service from Nick. Very polite and helpful.
23 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Paul,
Thank you for your feedback.
We’re pleased to hear Nick provided such polite and helpful service during your visit.
Kind regards,
Danielle
Nick’s customer service is impeccable!
Nick’s customer service is impeccable!! He was kind, welcoming and reassured me that my car would be looked after carefully and efficiently. He is a treasure to your company!
24 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Andryzoe,
Thank you for your fantastic 5-star review!
We’re delighted to hear Nick provided such impeccable service and made you feel so welcomed and reassured throughout. It’s great to know you felt confident your car was in safe hands.
We’ll be sure to share your lovely feedback with him.
Kind regards,
Kerry
Im happy with my experience however one…
Im happy with my experience however one worker in particular, Sonya made my experience better as she made me feel comfortable, was very kind, helpful and i enjoyed giggling with her :)
19 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for sharing this lovely review. I’m so pleased to hear you had a good experience, and it’s wonderful that Sonya made it even better. Her kindness, helpfulness and ability to make you feel comfortable — plus the giggles — really shine through.
Many thanks,
Chloe
Friendly team in the showroom and excellent care
Friendly team in the showroom whether maintenance or salespeople. Excellent customer care especially Sammi Arif, who arranged car finance and services.
17 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon,
Thank you for your kind feedback, it’s great to hear you found the team friendly and supportive throughout, and that everything was handled with excellent care.
Kind regards,
Dean
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Kerrie,
Thank you for your review. It’s great to hear that Sonia was so helpful and that you had such an amazing experience — your feedback is really appreciated.
Kind regards,
Dean
Nick was very professional and…
Nick was very professional and explained everything about my service and mot with a smile on his face , excellent customer service.
5 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Richard,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such excellent customer service at Vertu Vauxhall Chingford.
It’s wonderful to know that Nick explained everything clearly regarding your service and MOT, and did so with a friendly, professional approach. He’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Great customer service from Nick
Great customer service from Nick. Highly recommend him
27 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Jo,
Thank you for your kind feedback. It’s great to hear Nick provided such excellent service and made a positive impression.
Kind regards,
Dean
Amazing service as usual from Andy on…
Amazing service as usual from Andy on mobility would not go anywhere else getting the frontera can’t wait. love Andy so calm proper gentleman would defently recommend him
19 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Thank you Andy
So pleased to be back with Vauxhall Chingford. Andy in motability is always great, always very helpful and welcoming. Staff at Vauxhall Chingford are all lovely. Looking forward to collecting my new car very soon. Thank you Andy and Vauxhall Chingford
9 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Hi Amanda,
Thank you for your lovely review. We’re so pleased to hear you’ve had such a positive experience returning to Vauxhall Chingford.
It’s great to know Andy has been so helpful and welcoming, and that the whole team have made you feel well looked after. We’re excited for you ahead of collecting your new car and hope everything goes perfectly on the day
Thank you again for your kind words and support
Thank you, Danielle
New Car Purchas
I recently had the pleasure of being assisted by Sonia at Vertu Motors Vauxhall Chingford, while purchasing my new car, and I couldn’t be happier with the experience. From start to finish, Sonia was professional, knowledgeable, and genuinely attentive to my needs.
She took the time to understand exactly what I was looking for, answered all my questions with patience, and guided me through the process with complete transparency. Her friendly approach made what can often be a stressful experience feel smooth and enjoyable.
Sonia went above and beyond to ensure I was confident in my decision, and her excellent customer service truly stood out. I’m absolutely delighted with my new car and very grateful for her support.
I would highly recommend Sonia to anyone looking for a reliable, honest, and dedicated sales assistant.
29 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Dorna,
Thank you for your fantastic review. It’s great to hear how attentive, knowledgeable, and supportive Sonia was throughout your car‑buying journey, and that she made the whole process feel smooth and enjoyable. We’re delighted you’re so happy with your new car and really appreciate your recommendation.
Kind regards,
Dean
Nick has been very helpful thank you
Nick has been very helpful thank you. Amazing customer service
29 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good afternoon Richard,
Thank you for your review. It’s great to hear that Nick was so helpful and delivered amazing customer service — your feedback will be very much appreciated.
Kind regards,
Dean
Quality Service
Good to see Andy from the Mobility team because he and the team provide an excellent service, very courteous and helpful.
Thank you
23 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Good morning Jeni,
Thank you for your review. It’s great to hear how courteous and helpful Andy and the Mobility team were, and that they continue to provide such excellent service.
Kind regards,
Dean
Major gearbox failure after 6,000 miles – poor resolution
I am extremely disappointed with my experience with Vauxhall Chingford.
I purchased a Peugeot 2008 in March 2025 with approximately 47,900 miles. Within just 6,000 miles of ownership, the vehicle suffered a major failure — a cracked gearbox housing — with a repair cost quoted at £7,000.
A failure of this nature is not consistent with reasonable expectations for a 5-year-old vehicle. In addition, the car experienced multiple issues shortly after purchase, including an oil leak, electrical faults, and interior defects, raising concerns about its condition at the point of sale.
Despite this, the dealership has declined responsibility and instead offered a “goodwill” contribution, leaving me to pay £4,500. I do not consider this reasonable given the nature and scale of the failure. The explanation provided relies on “wear and tear” and the fact I declined an extended warranty, which does not address their responsibility to supply a vehicle of satisfactory quality.
This situation has caused significant inconvenience, including loss of use of the vehicle, additional transport costs, and ongoing financial commitments.
I have now escalated the matter through the finance company and the Financial Ombudsman Service.
After receiving an independent report we find the issue is nothing to do with what they have alleged and is something which was likely impending at time of purchase. Never the less I will be pushing this case to the furthest level in the name of justice as I have been duped.
They have openly said on this platform that they’d look into it again. Until now we hear nothing. An absolute shambles.
Based on my experience, I would advise others to carefully consider their options before purchasing from this dealership.
6 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1R2904 Kind regards, Dean
It's a shame I didn't get Nick
It's a shame I didn't get Nick! I went in due to recall and the greeting at the Service Reception at 10.05 was miserable. No smiles, no hello and very little on what happens and where I could wait ( I did look about). I won't be visiting them again! Sorry guys but that 'welcome' just wasn't...welcoming.
28 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Dear Sonia,
Thank you for taking the time to share your feedback. I’m sorry to hear that your arrival experience this morning did not meet the standard of welcome and clarity we aim to provide.
Having your vehicle in for an airbag replacement is already an inconvenience, and you should absolutely feel well-informed and supported from the moment you arrive. It’s clear we did not communicate the process or direct you to our waiting facilities as clearly as we should have, and I apologise for that.
Your comments are very helpful, and we will be reviewing how we welcome and guide customers on arrival so that expectations and available facilities are made clearer upfront.
We will also be speaking with the individual concerned directly. I would like to emphasise that this is not reflective of the wider team, who consistently strive to provide a friendly and helpful service, but we will address this appropriately to ensure the right standard is maintained at all times.
If you need anything else, please don’t hesitate to contact me.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
I had an extremely unpleasant experience at this place
I had an extremely unpleasant experience here and felt genuinely uncomfortable as a customer. I was left sitting and waiting for my sales advisor for far too long, with no clear communication or acknowledgment. What made the situation worse was the behavior of the managers from the nearby office, they were loudly laughing (almost screaming) and joking in a way that felt completely unprofessional and disruptive.
The atmosphere was chaotic and disrespectful, almost as if customer presence didn’t matter at all. It honestly felt degrading to sit there waiting while staff carried on so noisily without any regard for how it might come across.
The whole experience left me feeling ignored and unwelcome. It was disturbing enough that I just wanted to leave. (Which I did ) Absolutely unacceptable service.I won’t be returning. If I could give a ZERO I would.
25 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for taking the time to share your feedback.
I am sorry to hear that your visit did not meet your expectations. While we always aim to provide a welcoming and professional environment, our showroom can at times be busy, which may create a more lively atmosphere than anticipated.
Regarding your wait time, our team strives to keep customers informed; however, there are occasions where delays can occur, particularly during peak periods. That said, we do take your comments on board and will continue to review how we communicate with customers during busier times.
We appreciate you bringing this to our attention and wish you all the best in your search.
Kind regards,
Nick Locke
General Manager
Vertu Vauxhall Chingford
Vauxhall Chingford
Rawnok was extremely patient and knowledgeable about the car I purchased and very accommodating to my time scale. He was very good at keeping me up date . Also he was very good at listening to my requirements and suggesting what would be a best fit for me.
Nick was amazing at checking in with me throughout the sales process and listening to any concerns which I had and going above and beyond. Nick has also been on the car journey with me for approximately four years.
Sonia is also amazing talking me through the car specification and always accommodating and friendly on each visit I have to the dealership whether I have come in for a service or MOT. Before changing my car she always kept me informed on my visits with the pricing of cars I expressed an interest in and talked me through my options . Sonia has been on this Car journey with me for the past four years and counting. She is very welcoming and friendly a real asset to Vauxhall Chingford .
24 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Rawnok supported you so well with patience, clear communication, and a genuine understanding of your requirements throughout the purchase process. It’s also wonderful to know that Nick consistently checked in with you, addressed any concerns, and has supported you over such a long journey, going above and beyond to ensure a positive experience. Your kind words about Sonia are equally appreciated — her friendliness, knowledge, and ongoing support over the years clearly made a real difference. Your feedback highlights exactly the level of care we strive to provide, and your comments will be proudly shared with the entire team at Vauxhall Chingford.
Kind regards,
Matthew
Took my car in to have my airbag…
Took my car in to have my airbag replaced due to a recall. Excellent customer service provided by Nick who was extremely professional and friendly.
24 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your kind feedback. We’re pleased to hear that Nick provided excellent customer service during your visit and that you found him professional and friendly while your airbag recall was completed. Your comments are very much appreciated.
Kind regards,
Matthew
I had my car serviced
I had my car serviced, Nick went out of his way to help me get my vehicle back in time for an appointment that I had.
Nick was very friendly and helpful
Thank you 😊
24 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Chingford
Thank you for your kind feedback. We’re pleased to hear that Nick went out of his way to help ensure your car was returned in time for your appointment and that you found him friendly and helpful. Your comments are very much appreciated.
Kind regards,
Matthew
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