The saleswoman Ali Stafford made us feel totally at ease and answered all our questions without any hesitation, we’d looked what several other dealerships had to offer but were fed up of being almost... See more
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I bought my Seat Arona from Vertu Vauxhall in Durham. The staff were very helpful and answered any questions I had with regard to the car. Their detailer also sorted an issue which I’d found on one o... See more
Company replied
From the moment I started my journey to decide to get a new car and entering your dealership in Durham, I felt listened to and very well looked after until the day I drove my new car home. Your sal... See more
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Pleasant and friendly staff. Good Salesman ang good experience all round.. Ta
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Company details
About Vertu Motors - Vauxhall Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 6922
4.8
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Well done Vertu Durham
The saleswoman Ali Stafford made us feel totally at ease and answered all our questions without any hesitation, we’d looked what several other dealerships had to offer but were fed up of being almost pressured by the staff into getting one of their models. Ali was very helpful without being pushy that was what helped us decide to choose a Vauxhall frontera
7 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Carole,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that Ali made you feel completely at ease throughout your experience at Vauxhall Durham.
It’s great to know that she took the time to answer all your questions and provided helpful guidance without any pressure. We understand how important it is for customers to feel comfortable when making such an important decision, and we’re thrilled that Ali’s approach helped you choose your new Vauxhall Frontera with confidence.
We’ll be sure to pass your kind words on to Ali – she’ll be delighted to receive your feedback.
Kind regards,
Liza.
I bought my Seat Arona from Vertu Vauxhall in Durham.
I bought my Seat Arona from Vertu Vauxhall in Durham. The staff were very helpful and answered any questions I had with regard to the car. Their detailer also sorted an issue which I’d found on one of the window rubbers. The staff were friendly and George Pepper was professional and informative.
27 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Karin,
Thank you for your feedback.
It’s great to hear the team were helpful and friendly, and that everything was clearly explained. I’m glad the issue with the window rubber was sorted quickly too.
Kind regards,
Danielle
Shaun and James provided an excellent…
Shaun and James provided an excellent first class service .
5 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your feedback. It’s great to hear that Shaun and James delivered such excellent, first‑class service — the team will really appreciate your kind words.
Many thanks,
Chloe
From the moment I started my journey to…
From the moment I started my journey to decide to get a new car and entering your dealership in Durham, I felt listened to and very well looked after until the day I drove my new car home.
Your sales advisor George Pepper couldn’t t have done more to make the whole process more easy for me. He listened, explained and answered all of my questions , regardless how silly they may have seemed , with a lot of patience and always a smile. I could not have wished for more.
3 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Andrea,
Thank you so much for leaving such a wonderful 5‑star review. We’re delighted to hear that you felt listened to and well looked after throughout your entire journey at Vertu Vauxhall Durham.
It’s fantastic to know that George Pepper provided such outstanding support, making the process as easy as possible for you. Taking the time to listen, explain everything clearly, and answer all questions with patience and a smile is exactly the level of service we aim to deliver, and we’re thrilled this made such a positive difference to your experience.
Your kind words mean a great deal to the team, and we’ll be sure to pass your feedback on to George. If you ever need anything in the future, we’re always here to help.
Enjoy your new car!
Kind regards,
Liza.
Friendly service without any problems
Friendly service without any problems
All sorted very quickly and efficiently
28 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your kind feedback! We’re really pleased to hear that you received such friendly service and that everything was sorted quickly and efficiently.
Providing a smooth and hassle-free experience is what we strive for, so it’s great to know we delivered on that for you.
Kind regards,
Keith
Great service
From start to finish , our experience with Vertu has been perfect. Nothing is too much bother. All questions answered 10/10 for service from Alison 👏🏻
26 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Alison,
Thank you for your fantastic review! We’re delighted to hear your experience with us at Vauxhall Durham was perfect from start to finish.
It’s wonderful to know nothing was too much trouble and that all your questions were answered — Alison will be thrilled with your 10/10 feedback!
We really appreciate your feedback and hope you’re enjoying your new car!
Kind regards,
Kerry
Reply from Vertu Motors - Vauxhall Durham
Hi William
Thank you for your lovely feedback. We're really pleased to hear that the process was so easy to apply for and that you had such a positive experience with our fabulous team.
Your kind words are truly appreciated.
Kind regards
Dawn
Professional and helpful throughout the…
Professional and helpful throughout the process
17 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process professional and helpful throughout. Providing clear, supportive service from start to finish is very important to us, and it’s great to know this was reflected in your experience.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
From first going into showroom I got a…
From first going into showroom I got a lot of help with my inquiries very polite and helpful
7 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good morning Sheila,
Thank you for your review. We’re pleased to hear you received plenty of help from the moment you arrived, and that the team were polite and helpful throughout.
Kind regards,
Dean
Friendly welcome combined with…
Friendly welcome combined with informative discussion
23 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your feedback. We’re pleased to hear that you received a friendly welcome alongside an informative discussion, and we really appreciate you taking the time to share your experience.
Kind regards,
Matthew
So happy
So happy with my new car. Got it quicker than I expected. Alison made the process so easy & she was extremely helpful throughout! She kept intouch and kept me updated. I couldn’t fault anything.
14 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear how happy you are with your new car and that it arrived sooner than expected. It’s wonderful to know that Alison made the whole process so easy for you, kept in touch throughout, and kept you fully updated. Hearing that you couldn’t fault anything really means a lot to us.
Enjoy your new car!
Kind regards
Dawn
Everything was great from start to…
Everything was great from start to finish
9 April 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your review. We’re delighted to hear that everything was great from start to finish. Providing a smooth and positive experience for our customers is always our aim, and your feedback is truly appreciated.
Kind regards,
Keith
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Graham,
Thanks for your feedback. I’m really pleased to hear everything went smoothly and that Gary made the experience an easy and positive one for you.
Kind regards,
Dean
Excellent Service…Cracking Deal
From the first contact with Gary at Vertu I felt confident he knew what I was looking for and really went the extra mile to help me get the very best car at the very best price, no waiting around, very professional and friendly, really delighted with the whole experience… im a customer for life now Gary 😆😆
24 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you so much for sharing your experience. It’s fantastic to hear that Gary made such a positive impression and supported you every step of the way. We’re delighted that his professionalism, friendly approach, and dedication helped you find the perfect car at the best price.
We truly appreciate your kind words — and it’s wonderful to hear we’ve gained a customer for life!
Kind regards,
Matthew
Excellent customer service
Excellent customer service and a great car, would definitely recommend
21 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Neil,
Thank you so much for your fantastic 5‑star review! We're delighted to hear that you’re pleased with both the excellent customer service and your new car. It’s wonderful to know you’d recommend us — feedback like this really means a lot to the team at Vauxhall Durham.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Knowledgeable staff
Friendly, knowledgeable staff with great customer service 👍
16 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Geoff,
Thank you for taking the time to leave a review. I’m really pleased to hear you found the team friendly, knowledgeable, and focused on great customer service — that’s exactly what we aim to deliver.
We really appreciate your feedback.
Kind regards,
Dean
Excellent service
The customer service here is excellent, the staff member I had was so patient and helpful with all my questions and indecisiveness. Buying a new car is a big decision and he made it as easy as possible even setting up the satnav and phone for me. Definitely recommend others using this place.
14 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Siobhan,
Thank you so much for your wonderful 5-star review. We're delighted to hear that you received such excellent customer service at Vauxhall Durham. It’s great to know the team member supporting you was patient, helpful, and made the big decision of buying a new car feel as easy as possible — even setting up your satnav and phone before you drove away.
We truly appreciate your recommendation and are thrilled that you had such a positive experience with us.
Kind regards,
Liza
Excellent service
The customer service here is excellent, the staff member I had was so patient and helpful with all my questions and indecisiveness. Buying a new car is a big decision and he made it as easy as possible even setting up the satnav and phone for me. Definitely recommend others using this place.
14 March 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Siobhan,
Thank you for your wonderful 5-star review. We're delighted to hear that you received excellent customer service at Vauxhall Durham. It’s great to know that the team member supporting you was patient, helpful, and made the big decision of buying a new car as easy as possible — even going the extra mile to set up your satnav and phone.
We truly appreciate your recommendation and are so pleased that you had such a positive experience.
Kind regards,
Liza
All staff were excellent
All staff were excellent, our previous car went back and we thought we could manage without a car for a few weeks but due to a few changed hospital appointments we need a car ASAP. Thanks to Martin he managed to get us what we wanted extra quick. Excellent service from all
18 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Ray,
Thank you for sharing your feedback. I’m really pleased to hear that the team looked after you so well, especially with the added pressure of needing a car sooner than expected. It’s great to hear that Martin was able to step in and get everything sorted quickly for you.
Excellent service is exactly what we aim for, so your comments mean a lot.
Kind regards,
Dean
The motability dept is so helpful and…
The motability dept is so helpful and efficient, making me feel comfortable and at ease.
Explaining absolutely everything about my new car and helping with adjustments and setting up.
16 February 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Maureen,
Thank you for leaving this review. We are so pleased to hear that the Motability team were helpful and efficient, and that they made you feel comfortable and at ease throughout the process. It is great to know everything about your new car was explained clearly and that you received support with adjustments and setting everything up.
Your feedback is very much appreciated.
Kind regards,
Danielle
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