Simply a genuine customer excellence provided by Vauxhall Vertu Motors, Waltham Cross. On my initial visit, Vertu's Sales Advisor, Mitau, offered sound advice whilst listening to my specific dr... See more
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Location
Switch locationSouth Side, Eleanor Cross Road, EN8 7HG Waltham Cross, Hertfordshire, GB
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A very thorough and professional team. Helped guide me through the process and ultimately I am a very satisfied customer. Mitau of the Waltham Cross branch was exceptional. Thanks again.
Company replied
Great experience from start - finish. I got the mobility car for the first time and everything was explained clearly, car came on time and they answered all my questions. Thank you to Paul and the han... See more
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The service was great. The sales team paid attention to specific requirements of the car and sent a personalised video ahead of a test drive. When I purchased the car, it was fully cleaned and brought... See more
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Company details
About Vertu Motors - Vauxhall Waltham Cross
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
South Side, Eleanor Cross Road, EN8 7HG, Waltham Cross, Hertfordshire, United Kingdom
- 0344 659 7243
4.5
Excellent
59 reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great experience from start
Great experience from start - finish. I got the mobility car for the first time and everything was explained clearly, car came on time and they answered all my questions. Thank you to Paul and the handover team and management!
29 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Good afternoon Ruksana,
Thank you for your wonderful feedback, it’s great to hear your first Motability experience was such a positive one. We’re pleased everything was explained clearly, your car arrived on time, and all of your questions were answered. Thank you for your kind words about Paul, the handover team and management.
Kind regards,
Dean
A very thorough and professional team
A very thorough and professional team. Helped guide me through the process and ultimately I am a very satisfied customer. Mitau of the Waltham Cross branch was exceptional. Thanks again.
31 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for your kind feedback. We're delighted to hear that the team provided a thorough and professional experience, helping to guide you through the process and ensuring you found the right vehicle. It's wonderful to know you're such a satisfied customer.
Many thanks,
Chloe
Excellent company
Paul Smith is an excellent salesman and made the whole experience pleasurable.
28 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi Carol,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Paul Smith provided such excellent service and made the whole experience enjoyable for you.
Delivering a friendly, professional, and stress-free experience is exactly what we strive for, so it’s wonderful to know that Paul helped make your journey such a pleasurable one.
We’ll be sure to pass your kind feedback on to Paul and the team at Vauxhall Waltham Cross.
Thank you again for your support.
Kind regards,
Liza.
Genuine Customer Excellence
Simply a genuine customer excellence provided by Vauxhall Vertu Motors, Waltham Cross.
On my initial visit, Vertu's Sales Advisor, Mitau, offered sound advice whilst listening to my specific driving needs. His knowledge of the type of vehicle best suited to my needs became openly discussed. Mitau's input quickly enabled me to decide on my future Vauxhall.
After the results of a test drive, I purchased the Vauxhall Corsa. Mitau made the paperwork quick and easy to understand. 10/10 for Mitau's customer excellence.
20 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for your fantastic feedback. We're delighted to hear that Mitau took the time to understand your driving needs and provided knowledgeable advice to help you choose the right vehicle. It's great to know that the test drive, purchase process, and paperwork were all straightforward, and that you're enjoying your new Vauxhall Corsa.
Many thanks,
Chloe
Very Happy
Excellent Polite, Efficient staff who took great care in looking after Me...First Class. Big shout out to Harry and Alexandra Please!
22 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi Laurence,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such excellent service from the team at Vertu Vauxhall Waltham Cross. It’s wonderful to know you felt so well looked after and that Harry and Alexandra made such a positive impression.
We’ll be sure to pass on your kind feedback to them both. Thank you for taking the time to share your experience.
Kind regards,
Kerry
Absolutely perfect
Absolutely perfect
Comunication is great the dealer was great from start to finish
17 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for your review. I’m really pleased to hear everything was perfect from start to finish — great communication and a supportive dealer make all the difference, and it’s wonderful to know that’s exactly what you experienced.
Many thanks,
Chloe
Great service especially Mitau which…
Great service especially Mitau which was the salesmen that served me he was helpful in every way as we was in a situation where we was let down by Skoda and if it wasn’t for Mitau we would of end up waiting for a car from Skoda which we didn’t want
12 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi Ertan,
Thank you for your review. We're delighted to hear you received great service from Mitau and that he was so helpful throughout the process. We understand how frustrating it can be when plans don't work out as expected, so it's fantastic to know Mitau was able to assist you and help find the right solution without the wait you were facing. We'll be sure to pass on your kind words to him and the team at Vauxhall Waltham Cross.
Kind regards,
Danielle
Great sales staff at Vauxhall Vertu Waltham Cross
Have been having exhaust problems with a Chevrolet Aveo - tempory fix done locally in East Midlands where we live and given the all-clear to drive to London, while garage tried to source replacement silencer. On the way back, A10 and M25 blocked due to jacknifed lorry and so, headed east to avoid. In Vertu Waltham Cross, exhaust silencer parted company with chasis, but was able to drag it, still attached, to first right-turn and found ourselves in Waltham Cross Vauxhall dealer car-lot. The people in the show room made a space for us on the car-lot and allowed us to park up and call the RAC. The staff let us stay in the air conditioned showroom on a very hot day (free coffee provided) for several hours waiting for the RAC. RAC uncoupled silencer and we were able to continue back to East Midlands and the noise was not that bad!
Sincere thanks to the sales staff at Vauxhall, Vertu Waltham Cross, for their generosity and kindness on what was a difficult day for us. Got back home to East Midlands in one piece - no further misshaps! Now to find a replacement silencer!
13 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi KC,
Thank you for taking the time to share your experience. We're sorry to hear about the exhaust issues and the disruption caused by the road closures, but we're delighted that the team at Vauxhall Waltham Cross were able to assist when you needed it most.
It's wonderful to hear that the showroom team provided a safe place to wait, along with refreshments and support while you waited for the RAC. Your kind words about their generosity and kindness will mean a great deal to the team.
We're pleased you made it home safely and wish you the very best in getting the replacement silencer sorted.
Kind regards,
Danielle
The worst customer service I've…
The worst customer service I've experienced.
After having car serviced some how ended up with a broken hanging rear fog light. Despite my car passing MOT twice since a repair was made from a independent garage after I had minor incident.
My car was intact when it was delivered.
Was given a offer to have part replaced only then to be told I would need to replace my entire bumper.
When I questioned why it hadn't been mentioned at the time of service, was told it was on my paperwork, which it wasn't and "not to get so irate" when I voiced my frustration.
This company lacks the ability to give clear transparent communication between customers and staff. Forever having to chase departments to get updates, left sitting waiting for hours with no check ins or updates.
After 3 years of the same lack lustre service I will be terminating my Service Plan and would advise that you think twice before signing up. As I can assure you that the below statement is completely untrue.
"Here at Vertu, we pride ourselves in delivering the very highest standard of service every single day. Our Contact Centre is available 7 days a week, meaning our friendly team of experts is always here to help."
8 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Selina
The service was personal
The service was great. The sales team paid attention to specific requirements of the car and sent a personalised video ahead of a test drive. When I purchased the car, it was fully cleaned and brought into the showroom for a more special unveiling of the vehicle. Both the salesman and manager, who dealt with finances, were great to deal with.
4 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for your wonderful feedback! We're delighted to hear that the personalised service, from the tailored video through to the showroom handover, made your experience so special. I'll be sure to share your kind comments with the sales team and management. We hope you enjoy your new car and look forward to seeing you again in the future! 🚗😊. Kind regards, Selina
Paul the salesman he is a polite and…
Paul the salesman he is a polite and informative man always making sure that I understand everything
29 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for your kind feedback. We’re delighted to hear that Paul provided such polite and informative support, ensuring everything was clearly explained throughout.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi Daniel,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received great service from start to finish at Vertu Vauxhall Waltham Cross.
Your kind feedback means a great deal to the team, and we’re so pleased you had a positive experience with us. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great service all around from Alexandra…
Great service all around from Alexandra and the team. Alexandra was always on hand to answer questions during the order period of the new car, always keeping me on track to sign my papers, take out insurance, and best of all, make sure I got the best electric car lease deal that I could actually afford with the right level of insurance. Great customer service, great friendly staff. Why order online when going to an actual dealer makes everything hitch-free for such an important financial commitment.
19 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi Diana,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had a great experience with Alexandra and the team at Vertu Vauxhall Waltham Cross.
It’s wonderful to know that Alexandra was consistently on hand to support you throughout the ordering process, keeping everything on track and making sure you secured the best electric car lease deal to suit your needs. We’re especially pleased that you felt fully supported with everything from paperwork to insurance — that level of care is exactly what we aim to provide.
Your comments about the value of visiting a dealership in person really mean a lot, and we’re so glad we could make such an important purchase feel smooth and stress‑free for you.
We’ll be sure to pass your kind words on to Alexandra and the team. If you ever need anything in the future, we’re always here to help. Enjoy your new electric car!
Kind regards,
Liza.
I was after a replacement car
I was after a replacement car after my previous one had a fault with long lead time for parts. I am 6 foot 7 tall and prefer manual so the team identified a couple of possible cars for me and helped me select a suitable vehicle. Great customer service identifying needs and requirements
16 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for taking the time to share your experience. We’re really pleased to hear that the team were able to support you in finding a suitable replacement, especially with your specific height and preference for a manual car. It’s great to know they identified the right options and helped you choose a vehicle that meets your needs. Your feedback on the customer service is truly appreciated.
Many thanks,
Chloe
I found my experience at Virtu to be excellent
I found my experience at Virtu to be a really good experience. The sales staff were really helpful not pushy a all.
Tepo and Shamin were the sales men that served me. I can honestly say that they made the whole proses easy explaining each step as we went along.
There were a couple of things with the car I was buying that I wanted corrected, Tepo and Shamin were able to get that sorted for me with no problems.
I have never had such an easy time buying a car before.
I would one hundred percent recommend Virtue especially the sales men Tepo and Shamin.
Tepo took me through the final paper work which was very easy.
The after sales service has been excellent so far with Tepo contacting me regularly making sure that I was happy with the car .
30 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Good afternoon Brian,
Thank you for your fantastic feedback, it’s great to hear you found the process so easy and well supported throughout. We’re pleased everything was explained clearly and that you’ve been so happy with the service.
Kind regards,
Dean
My wife and I recently purchased a car…
My wife and I recently purchased a car from Vertu in Waltham Cross, and we couldn't be happier with the service. Tipo was absolutely brilliant with us throughout the entire process. He was incredibly polite, helpful, and made sure we felt comfortable every step of the way. If you're looking for a hassle-free, friendly car-buying experience, I highly recommend paying Tipo and the team a visit!
4 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Good afternoon Nick,
Thank you for your review. It’s great to hear that you and your wife had such a positive experience and that Tipo provided such polite, helpful, and supportive service throughout. Making the process feel comfortable and hassle‑free is exactly what we aim for.
We really appreciate your recommendation.
Kind regards,
Dean
Good listening,care for customers and…
Good listening,care for customers and provide a good experience
21 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for your feedback. We’re delighted to hear that you felt listened to and well cared for, and that you had a good overall experience. Your kind comments are very much appreciated.
Kind regards,
Matthew
Pleasant Experience
No pressure
No fuss
Laid back attitude
Helpful and polite staff
Good deal
Well done 5*
13 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Hi Stephen
Thank you for your fantastic feedback. We're delighted to hear that you experienced a no‑pressure, no‑fuss approach with a laid‑back atmosphere. It’s great to know the team were helpful and polite, and that you were able to secure a good deal.
Your 5★ rating means a lot to us — thank you again!
Kind regards
Dawn
The service was excellent from when I…
The service was excellent from when I first walked in. Was greeted by Shamim who was very helpful. This is my fifth new car from Vertu Waltham Cross although the name has changed I’m sure I will return. 🤩
13 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Good afternoon Colin,
Thank you for your review. It’s fantastic to hear you’ve received excellent service from the moment you walked in, and that Shamim made such a helpful first impression. Returning for your fifth car really says it all, and we’re delighted to have your continued trust.
Kind regards,
Dean
Very friendly team
Very friendly team. Tipo was so patient with the numerous test drives, drivers and questions! We were kept updated every step of the way and the car is great.
9 May 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Waltham Cross
Thank you for sharing such a lovely review.
It’s wonderful to hear how friendly the team were and how much you appreciated Tipo’s patience throughout the process. Test drives, different drivers, and plenty of questions are all part of finding the right car, and it’s great to know you felt supported and kept updated at every stage. Even better that you’re happy with the car itself — that’s exactly the outcome we aim for.
Many thanks,
Chloe
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