Absolute 5-star experience from start to finish! Vertu Skipton VW dealers made buying my car completely stress-free. Spencer was incredibly helpful, polite, and—best of all—zero pressure. He answered... See more
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Location
Switch locationSkipton Road, Crosshills, BD20 7DS Keighley, West Yorkshire, GB
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Excellent service. Sales were very helpful in helping identify my needs and finding matching cars. Kept me informed along the way, ending with a smooth handover.
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Chloe was pleasant and helpful and made the whole experience a pleasure as well as efficient I came away happy that I had chosen another Golf and also happy with the excellent deal This was my secon... See more
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Vertu Skipton : When looking to change both our cars and downsize to one newer used vehicle, the sales department were so helpful and guided us through the whole process from start to finish without b... See more
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Company details
About Vertu Motors - Volkswagen Skipton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Skipton Road, Crosshills, BD20 7DS, Keighley, West Yorkshire, United Kingdom
- 0344 659 8180
4.7
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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NOT A GREAT VISIT, Vertu motors Skipton…
I visited the Vertu motors Skipton yesterday the 25th July, to enquire about my next motorbility car, VW R Line. As I entered the showroom. There was a lady sat at her desk, on her computer. I went for a look round. She never approached me to ask if she could help or I needed assistance. In the end I had to approach her. She never introduced herself! I asked about my particular car I was interested in. I asked if I could have a look at one. She looked on her computer, which she seemed more interested in, than her customers. With no other staff approachable she was the only one I could approach. Just as a general comment I said "you on your own some". And in a reply back I got back "looks like it doesn't it"! After a search on her computer, she had no VW R Line to show me. But did say we have this one in the showroom, which was a 'match' model. Giving me the wrong information she said "there isn't much difference anyway, only the seats"! She didn't even take my details, to come back later, when I'm ready to order, or come back to order, or arrange a test drive nearer the date. So not satisfied with my visit today, we left, and let's say, I shall be going to another VW garage for my next motorbility car.
25 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Excellent service
Excellent service. Sales were very helpful in helping identify my needs and finding matching cars. Kept me informed along the way, ending with a smooth handover.
24 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Mr Finegan,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent service from the team at Volkswagen Skipton.
It’s wonderful to know that the sales team took the time to understand your needs, help you find suitable vehicles, and keep you informed throughout the process. We’re also pleased that everything concluded with a smooth and enjoyable handover experience.
Thank you again for your kind feedback and for choosing Volkswagen Skipton. We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Absolute 5-star experience from start…
Absolute 5-star experience from start to finish! Vertu Skipton VW dealers made buying my car completely stress-free. Spencer was incredibly helpful, polite, and—best of all—zero pressure. He answered all my questions honestly and had the car spotless and waiting for me to test drive. The car was 100% exactly as described online, and the paperwork was sorted in minutes. If you want an honest, smooth, and friendly car-buying process, I cannot recommend them enough. I’ll definitely be back for my next vehicle!"
21 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Waihung,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with the team at Vertu Volkswagen Skipton. It’s wonderful to know Spencer provided such a friendly, honest and pressure-free service, helping to make the whole process smooth and stress-free from start to finish.
We’ll be sure to pass on your kind feedback to Spencer. Thank you for your recommendation, and we look forward to welcoming you back for your next vehicle.
Kind regards,
Kerry
New Tiguan.
Impressed with the whole thing. Love the car and the sales representative was exceptional.
17 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you for your feedback. I’m delighted to hear you were impressed with the whole experience — loving the car and having an exceptional sales representative really does make all the difference.
Many thanks,
Chloe
A really knowledgeable sales advisor
A really knowledgeable sales advisor, who talked me through all the finer details.
15 July 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Anthony,
Thank you for your review. We're delighted to hear that your sales advisor was so knowledgeable and took the time to talk you through all the finer details. Providing clear and helpful guidance is important to us, and we're pleased you had such a positive experience at Volkswagen Skipton.
Kind regards,
Danielle
Chloe was pleasant and helpful and made…
Chloe was pleasant and helpful and made the whole experience a pleasure as well as efficient
I came away happy that I had chosen another Golf and also happy with the excellent deal
This was my second purchase from VW Skipton - wouldn’t look anywhere else
24 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you so much for your kind words! We are so happy to hear that Chloe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Excellent service from Jonathan @ Vertu…
Excellent service from Jonathan @ Vertu Skipton
27 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Caroline,
Thank you for your feedback.
We’re really pleased to hear you received excellent service from Jonathan at Skipton.
Kind regards,
Danielle
Volkswagen Polo.
We have always found vertu to be helpful without being pushy. After trying a different car we have gone back to a Volkswagen.We have found them to be reliable.
25 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hello Mr Roberts,
Thank you for your great review! We’re delighted to hear you’ve found the team helpful and supportive without any pressure.
It’s wonderful to know you returned to Volkswagen and continue to find us reliable.
Kind regards,
Kerry
It was great to deal with Sarah Turner…
It was great to deal with Sarah Turner again
Felt she provided us with all the info we required
very knowledgeable and excellent customer experience - Thank you
15 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you so much for your kind words! We are so happy to hear that Sarah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fantastic Customer Service
Absolutely fantastic customer service from Vertu VW in Skipton.
The staff, particularly Sarah, were brilliant to deal with.
The paperwork and the car were all on time, and I had a full walk-through of the new car.
I was in and out of the dealership with my new car in just over an hour.
12 June 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good afternoon Alex,
Thank you for your fantastic review. It’s great to hear that you received such excellent customer service and that Sarah and the team made the whole experience so smooth and efficient. Having everything ready on time and a clear handover really makes a difference.
We’re delighted you were able to drive away so quickly and had such a positive experience overall.
Kind regards,
Dean
Excellent Customer Service
Throughout the used car purchase process over the last 3 weeks Spencer provided an excellent customer experience. We had a lot of questions along the way which were all perfectly understood and addressed. Excellent customer service.
29 May 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good morning,
Thank you for your great feedback. It’s fantastic to hear Spencer provided such a smooth and supportive experience throughout your purchase, taking the time to answer all your questions clearly along the way. Delivering excellent service over the whole journey is exactly what we aim for.
We really appreciate you sharing your experience.
Kind regards,
Dean
Great Customer Service
Very friendly and helpful Salesman. Quick and easy to sort all the details involved in buying my new car. Answered all my questions and i got a great deal. Would recommend to anyone.
25 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Pete
Thank you for your lovely feedback. We're really pleased to hear that you found the salesman friendly and helpful, and that the whole process of buying your new car was quick and easy. It’s great to know all your questions were answered clearly and that you were happy with the deal you received.
Thank you for your recommendation — it’s truly appreciated.
Kind regards
Dawn
Friendly
Friendly, helpful staff. Excellent service...went the extra mile. Very happy!
28 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good morning Angela,
Thank you for your review. It’s great to hear the team were friendly and helpful, and that the service went the extra mile. We’re delighted you’re so happy with your experience.
Kind regards,
Dean
Car buying straight forward.
Good explanations of process at all stages. Friendly and professional staff.Really good customer service when my handover was slightly delayed.
22 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Dear Christine,
Thank you for taking the time to share your feedback. We’re delighted to hear that the process was clearly explained at every stage and that you found the team friendly and professional throughout.
It’s especially pleasing to know that you felt well supported when your handover was slightly delayed — providing good customer service in these moments is very important to us. Your kind comments will be shared with the team at Volkswagen Skipton.
Thank you again for choosing us.
Kind regards,
Liza
It was a great experience
It was a great experience. The staff members all seem very friendly and welcoming. Whilst I first came over to have a look at the car and hear the options the staff member selling me the car, Chloe, had the answers to all my questions. I must've been there for about 2 hours with the amount of questions I wanted to ask about the finance options and the car itself. The options provided were all tempting and very well explained and I ended up leaving with a deposit down and a few days later, the car itself. 10/10 would buy another car there.
21 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Dear Samuel,
Thank you for taking the time to share such a detailed review. We’re delighted to hear that you had a great experience and that the team made you feel welcome from the moment you arrived.
It’s wonderful to know that Chloe was able to answer all of your questions thoroughly and take the time to clearly explain both the finance options and the vehicle itself. We’re pleased that her support helped you feel confident in your decision and that the process ran smoothly from placing your deposit through to collecting the car.
Thank you for your 10/10 recommendation and for choosing Volkswagen Skipton — we’d be delighted to welcome you back again in the future.
Kind regards,
Liza
Excellent Customer Service
Excellent Customer Service. Would highly recommend Vertu Volkswagen at Skipton.
Staff friendly and helpful.
20 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service and found the team at Vertu Volkswagen Skipton friendly and helpful. Your recommendation is very much appreciated.
Kind regards,
Matthew
Sarah was fantastic to deal with
Sarah was fantastic to deal with.
She explained everything fully and in detail, and made the experience an absolute pleasure. I would happily return to this dealership in the future for another vehicle. Five stars undoubtedly.
14 April 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi there,
Thank you for the fantastic review. It’s wonderful to hear that Sarah made the whole experience such a pleasure.
Her clear, detailed explanations and friendly approach really do make a difference, and she’ll be delighted with your five‑star feedback. It’s great to know you’d happily return in the future too.
Kind regards,
Kerry
Dreadful experience - we felt like an inconvenience
I recently accompanied my eldest in his search for a car and having looked on Autotrader we decided to visit Vertu at Skipton / Keighley as they had 6 suitable cars available. Unfortunately first impressions did not bode well….like another reviewer the disabled parking was taken up with staff cars and cars they were selling. Not to be deterred we went inside to be asked if we’d made an appointment! We replied no (didn’t think we had to) and with a bit of huffing and puffing, Deano was assigned to help us. During the initial ten minutes of his taking my son’s details he took a phone call from his wife to cancel her dentist appointment as she was stuck in traffic and another call from his daughter! He then told us that his priority was customers who had actually purchased cars and who were coming to collect; he could show us the two available (Autotrader had indicated six suitable vehicles!) but he could not take us on a test drive as he was too busy! We were not impressed with either of the cars nor the customer service. So we left and visited Vertu Motors in Leeds where the experience could not have been more different. They could not do enough for us; it was a textbook lesson in how to look after customers and we bought a car from them instead. Deano (Skipton / Keighley)…you work on commission right? Big mistake….huge!!! Danny (Leeds) we could not recommend you highly enough!
Incidentally Deano rang my son a few days later and was disappointed to learn we’d bought a car from Vertu in Leeds – Well Deano you should have paid us more attention
31 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good morning Fiona. We are extremely sorry for the service you received on this occasion. I am very disappointed to hear about your experience with Dino. We will be fully investigating the points you’ve raised and will ensure that this level of service is not repeated in the future.
Thank you,
Richard Rowe (General Manager)
Responsive and Knowledgeable
Friendly, responsive, knowledgeable, helpful and efficient.
24 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Hi Michael,
Thank you for the brilliant 5‑star review. It’s great to hear the team came across as friendly, responsive, knowledgeable, helpful and efficient — exactly the experience we aim to deliver.
Kind regards,
Kerry
Professional service
Efficient Professional and listened to my car needs
16 March 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Skipton
Good afternoon Alison,
Thank you for taking the time to leave your feedback. I’m really pleased to hear your experience at Volkswagen Skipton was efficient and professional. It’s great to know the team listened to what you needed from a car and supported you in the right way.
If there’s anything you need going forward, they’ll be more than happy to help.
Kind regards,
Dean
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