Vertu Motors - Volvo Barnstaple Reviews 5

TrustScore 4 out of 5

4.1

Lauder Lane, Roundswell, EX31 3TH Barnstaple, Devon, GB


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Rated 5 out of 5 stars

We bought our Volvo XC40 from Vertu, and Libby was incredibly helpful from our very first enquiry right through to after delivery. Being based in Edinburgh, purchasing from the other end of the cou... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service from everyone at this dealership. I picked up my 11 year old XC60 from them yesterday after its service, MOT & a couple of repairs. My car feels like new again, even... See more

Company replied

Rated 5 out of 5 stars

I would like to thank all at Vertu motor Barnstaple. The service I received from the dealership was excellent. Andy the sales rep was brilliant throughout the whole process nothing was to much tr... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Vertu Barnstaple. Very professional, competent sales person.They dealt with all my questions and queries promptly and took their time to explain everything regarding the vehicl... See more

Company replied


Company details

  1. Car dealer
  2. Auto parts shop
  3. Vehicle Repair
  4. Motor vehicle dealer
  5. Used car dealer

About Vertu Motors - Volvo Barnstaple

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Lauder Lane, Roundswell, EX31 3TH, Barnstaple, Devon, United Kingdom

  • 0330 012 2231

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
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1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Experienced staff

Polite, experienced staff who gave me the right car at the right price

8 January 2026
Unprompted review
Vertu Motors  - Volvo Barnstaple logo

Reply from Vertu Motors - Volvo Barnstaple

Good morning. Thank you so much, Geoffrey, for your wonderful 5‑star review.
It’s fantastic to hear that our team’s professionalism and experience helped you find the right car at the right price. Your feedback means a great deal to everyone here at Volvo Barnstaple, and we’re delighted you had such a positive experience. Kind regards, Kerry

Rated 5 out of 5 stars

Excellent service from Vertu…

Excellent service from Vertu Barnstaple.
Very professional, competent sales person.They dealt with all my questions and queries promptly and took their time to explain everything regarding the vehicle I purchased.

21 November 2025
Unprompted review
Vertu Motors  - Volvo Barnstaple logo

Reply from Vertu Motors - Volvo Barnstaple

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Fantastic customer service from…

Fantastic customer service from everyone at this dealership.
I picked up my 11 year old XC60 from them yesterday after its service, MOT & a couple of repairs.
My car feels like new again, even with over 127k miles on the clock.
Kelly & Rachel were so friendly and helpful.
I love this dealership in Barnstaple. I feel that they are genuinely honest and just so welcoming every time my car (& my partner’s XC90) goes in.
Always my first choice for maintenance, and it will be when it comes to buying a newer car too.

13 November 2025
Unprompted review
Vertu Motors  - Volvo Barnstaple logo

Reply from Vertu Motors - Volvo Barnstaple

Good morning Beverley. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Kelly, Rachel and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

We bought our Volvo XC40 from Vertu


We bought our Volvo XC40 from Vertu, and Libby was incredibly helpful from our very first enquiry right through to after delivery. Being based in Edinburgh, purchasing from the other end of the country felt a little daunting at first, but Libby made the whole process simple. She kept in touch, guided us every step of the way, and even arranged delivery just a few days after we paid our deposit.

18 September 2025
Unprompted review
Vertu Motors  - Volvo Barnstaple logo

Reply from Vertu Motors - Volvo Barnstaple

Good afternoon Nadine. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Libby and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

I would like to thank all at Vertu…

I would like to thank all at Vertu motor Barnstaple.
The service I received from the dealership was excellent.
Andy the sales rep was brilliant throughout the whole process nothing was to much trouble his knowledge and patience when explaining the cars features was outstanding.
Purchasing my new volvo was a very pleasant experience would highly recommend using this dealership.
Steve Chugg

29 August 2025
Unprompted review
Vertu Motors  - Volvo Barnstaple logo

Reply from Vertu Motors - Volvo Barnstaple

Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

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